Neopost IS-480 User manual

User Guide
IS-480
Franking machine

CONTROL PANEL DESCRIPTION INSIDE

CONTROLPANEL

Table of Contents
1Read this First 1
1.1 What you will Find in this Manual..............................................3
1.2 Safety Requirements.................................................................5
2Meet Your Mailing System 11
2.1 System Layout.........................................................................13
2.2 Accessories .............................................................................15
2.3 Control Panel Features ...........................................................18
2.4 Connections ............................................................................21
2.5 Power Management ................................................................25
3Processing Mail 27
3.1 Choosing a Type of Stamp......................................................29
3.2 Preparing and Starting your Work Session.............................32
3.3 Processing [Standard] Mail .....................................................40
3.4 Printing [PPI] Mail (if available on the model) .........................51
3.5 [Date Correction] Mode (if available).......................................58
3.6 [Amount Correction] Mode (if available)..................................61
3.7 Printing [Received] for Incoming Mail......................................64
3.8 Running [No Printing] Mail.......................................................67
3.9 Settings Details .......................................................................69
3.10 External Label Dispenser [mdash ] ELD (optional) .................86
3.11 Advanced Operations..............................................................91
4Money Operations 95
4.1 Overview .................................................................................97
4.2 Managing Funds......................................................................98
4.3 Unlocking the PSD (Postal Inspection) .................................101
5Managing Accounts and Assigning Rights 103
5.1 Accounting and Assigning Rights Overview .........................105
5.2 Selecting an 'Account Mode'.................................................106
5.3 Guidelines to Setup an Account............................................107
5.4 Selecting an 'Account Mode'.................................................112
5.5 Managing Accounts...............................................................113
5.6 Managing Operators..............................................................124
5.7 Advanced Reporting Functions.............................................129
6Reports 133
6.1 Reports Overview..................................................................135
6.2 Generating a Report..............................................................137
6.3 Counter Data .........................................................................138
6.4 Postage Data.........................................................................140
6.5 Funds Data............................................................................142

6.6 Account Data ........................................................................ 144
6.7 System Data ......................................................................... 148
6.8 Advanced Reporting Reports ............................................... 149
7Online Services 153
7.1 Online Services Overview..................................................... 155
7.2 Connecting to Online Services ............................................. 156
7.3 Uploading Statistics .............................................................. 159
7.4 System Online Services........................................................ 160
8Configuring your Mailing System 161
8.1 Settings Overview................................................................. 163
8.2 Logging in / out as the Supervisor ........................................ 164
8.3 Changing the Display Language .......................................... 166
8.4 Enabling/Disabling Sounds................................................... 167
8.5 Display Settings .................................................................... 168
8.6 System Time-outs and Settings............................................ 169
8.7 High Value, Low Funds Warnings and PIN Codes (if present) ..
171
8.8 Weighing Settings................................................................. 173
8.9 Postage Imprint Default Settings .......................................... 179
8.10 Imprint Memories .................................................................. 184
8.11 Default Sealing Mode ........................................................... 187
8.12 Connection Settings.............................................................. 188
8.13 Time and Date Management ................................................ 190
9Options and Updates 191
9.1 Options and Updates Process.............................................. 193
9.2 Using the Mailbox ................................................................. 194
9.3 Managing Options................................................................. 196
9.4 Managing Custom Text Messages (if available) .................. 198
9.5 Managing Ad Die .................................................................. 200
9.6 Managing Postal Rates......................................................... 202
9.7 Managing Prepaid Imprints (PPI).......................................... 203
9.8 Updating System Software ................................................... 205
10 Maintaining your Mailing System 207
10.1 Maintaining the Ink Cartridge................................................ 209
10.2 Filling and Adjusting the Feeder Sealer................................ 216
10.3 Cleaning the Mail Path.......................................................... 217
10.4 Touchscreen Calibration....................................................... 221
10.5 Maintenance Processes ....................................................... 222
11 Troubleshooting 225
11.1 Paper Jamming..................................................................... 227
11.2 Label Jamming...................................................................... 231
11.3 Weighing Problems............................................................... 232
11.4 Diagnostics and System Data .............................................. 233

12 Specifications 237
12.1 Mail Specifications.................................................................239
12.2 Recommended Operating Conditions...................................241
12.3 General Specifications ..........................................................242
12.4 Operating Specifications .......................................................243
Index 245

Read this First
This section contains important information about safety precautions and environ-
mental recommendations to operate your equipment in the best possible conditions.
1.1 What you will Find in this Manual..........................................3
1.2 Safety Requirements ..............................................................5
How to Disconnect your Mailing System........................................................................... 9
1 Read this First

Read this First
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Read this First
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What you will Find in this Manual
1.1 What you will Find in this Manual
Section 1: Read this First
Make sure your have read and fully understood the safety requirements in
this section. This section also includes a list of acronyms and symbols used
in the manual.
Section 2: Meet Your Mailing System
System features, reference descriptions of elements and controls, mail for-
mat and how to power your Mailing System off.
Section 3: Processing Mail
Processing mail using the mailing system: choosing a type of task, weighing,
selecting a rate, sealing your mail, running batches, etc.
Section 4: Money Operations
Loading postage funds.
Section 5: Managing Accounts and Assigning Rights
How you can change accounts as a user, or set up accounts and control
access to the Mailing System as the supervisor.
Section 6: Reports
How you can generate and print out reports for the Mailing System usage,
funds usage, account usage, etc.
Section 7: Online Services
Using your Mailing System to access Online Services and connect your sys-
tem for upgrades.
Section 8: Configuring your Mailing System
All the specifications of your Mailing System you can set up as a user (tem-
porary settings) or supervisor (default settings).
Section 9: Options and Updates
How to update/upgrade your system and modify the stamp (custom texts
and ad dies, rates...).
Section 10: Maintaining your Mailing System
Changing the ink cartridge and maintaining other system components.
Section 11: Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing etc.
Section 12: Specifications
Detailed specifications of your Mailing System.

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Symbols
This manual uses the symbols listed below.
Glossary
This manual uses the acronyms listed below.
This symbol... Indicates...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or
mail that could result from an action you may perform.
NOTE: remark that explains different scenarios or situations.
TIP: advice to help save you time when processing your mail.
SUPERVISOR: indicates that you have to log in as the supervi-
sor (using the supervisor PIN) to perform the procedure. Post-
age functions of the Mailing System are not accessible in this
mode.
Acronym Description
ALD Automatic Label Dispenser
Ascending Total postage used
Credit Postage amount available
ELD External label dispenser
ID IDentification
LAN Local Area Network: link between computers
MAS Mail Accounting Software: allows you to remotely manage mailing
accounts and associated reports.
MSF Mixed-Size Feeder
PC Personal Computer
PIN Personal Identification Number
PSD Postal Security Device (Meter)
WP Weighing Platform

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Safety Requirements
Power Connection
Before connection, check whether the Mailing System is suitable for the local AC
power voltage; refer to the type plates at the back of each system component.
•Use an outlet located near the system that is easily accessible. As the power
supply cord is the system disconnecting device, do not route the power cord
between pieces of furniture or over sharp edges.
•Avoid using outlets controlled by wall switches or shared by other equipment.
•Make sure there is no strain on the power supply cord.
Compliance
Energy Star compliance
Your mailing machine is Energy Star compliant: it helps you to save energy and
money while protecting the environment.
Environmental compliance
A program is implemented for the recycling of worn mailing machines and machines
at the end of their lifetime. Contribute in a responsible way to the environmental pro-
1.2 Safety Requirements
THIS SYSTEM MUST BE GROUNDED
•Only connect the power plug to an outlet provided with a pro-
tective ground contact.
•To reduce the risk of fire, use only the power cord supplied with
the Mailing System.
•Do not use ground adaptors.
•Do not use this product on a wet floor or near water.
•In case of liquid spillage, disconnect the power cord from the
outlet and proceed with cleaning.

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tection by consulting your retailer internet site, or by contacting him. He will inform you
of the collection and treatment processes of these machines.
CE compliance
Products presented in this guide are conform to requirements of directives number
73/23/CEE and 89/336/CEE.
This is a class A product. Operation of this equipment in a resi-
dential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own
expense.

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General Safety
•Before using your Mailing System, thoroughly read the operating instructions.
•To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
•To avoid damage, only use approved supplies (ink, tape, cleaners...).
Follow the additional safety precautions below:
•Do not place lit candles, cigarettes, cigars, etc. on the Mailing System.
•When removing jammed material, avoid using too much force to prevent personal
injury and damaging components.
•When lifting covers, wait for all parts to stop moving before placing hands near the
feeder path or printhead.
•To prevent overheating do not block the ventilation openings or try to stop the
power supply fans.
•Do not remove bolted covers as they enclose potentially hazardous parts that
should only be accessed by a Service Representative.
The Mailing System contains moving parts. Keep fingers, long
hair, jewellery, neck ties, loose clothing away from the mail path at
all times.

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Telephone and LAN Connections
Your Mailing System uses the telephone network to connect to the Postal Services
and to your customer online services.
You may also use a LAN (high speed internet connection) to connect to your
customer Online Services and to a mail accounting software (MAS), located on a
separate PC.
Analog phone (4 wires)
Network/PC LAN (8 wires)
Follow the additional precautions below:
•Avoid using your system during an electrical storm; as there may be a risk of elec-
trical shock from lightning.
•Do not install telephone jacks or LAN connectors in a wet location.
•Disconnect the telephone or LAN cable from the wall before moving your system.
To prevent damage to equipment, do not confuse telephone jacks
that connect to the modem and LAN connectors that are bigger:
To reduce the risk of fire, only connect the modem to the tele-
phone line using the supplied cable (see
Specifications p.237).

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Disconnecting your Mailing System
How to Disconnect your Mailing System
How to Dis-
connect your
Mailing System
1First switch your Mailing System to OFF mode (see How to
Turn the Mailing System to OFF Mode
p.26).
2Unplug the power cord from the wall outlet.
3Unplug the LAN cable and the telephone cord from their
sockets as they may still be energized.
Only unplug the power cord when the Mailing System is in OFF
mode or Sleep mode to avoid keeping the ink cartridge in an
unprotected position where the ink may dry out and become
unusable.

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1

Meet Yo ur Mail ing System
Get to know your Mailing System in this section.
2.1 System Layout ...................................................................... 13
2.2 Accessories........................................................................... 15
2.3 Control Panel Features......................................................... 18
2.4 Connections.......................................................................... 21
2.5 Power Management ............................................................25
How to Turn the Mailing System to Sleep Mode............................................................. 25
How to Turn the Mailing System to OFF Mode............................................................... 26
2 Meet Your Mailing
System

Meet Your Mailing System
12
2

Meet Your Mailing System
13
2
System Layout
System Components
Mailing System with dynamic scale:
Mailing System without dynamic scale:
2.1 System Layout
Rear Guide-Wall Guides envelopes into the feeder.
Mixed-Size Feeder Automatically feeds the system with envelopes of dif-
ferent sizes.
Base Prints envelopes (or labels) and controls the Mailing
System.
Control Panel Allows you to control the Mailing System.
Dynamic Scale Automatically measures the weight and dimensions of
mail pieces to dynamically change postage after feed-
ing.
Mixed-Size Feeder Automatically feeds the system with envelopes of dif-
ferent sizes.
Side Guide Holds large envelopes in place for feeding.
Hopper Beginning of mail transport path.