FP ultimail 60 User manual

Operator Manual
Franking System

2The control panel – display and keyboard
Multi function keys
(soft keys)
Numeric keys:
– Enter digits
– Enter letters, punctuation
and special characters
Display
(illuminated)
C/CE key:
– Delete input
– Call default setting
In the home menu, press C/CE for 3 seconds:
Home menu is reset to standard
Arrow keys
Back to the home menu
Info key:
Display help
Back to the higher window /
menu level
SET UP menu:
Change system
settings
Start / Stop key:
Start letter transport /
franking
Frank labels
Loading postage:
TELESET
Display / print
postage register
Multi function keys
(soft keys)
Enter key:
– Confirm the input
– Acknowledge error messages

Contents 3
About this Operator Manual _____________________________________7
1 Safety tips ____________________________________________________8
2 A short description of the UltiMail _______________________________ 10
3 Switching the UltiMail ON / OFF _________________________________12
4 UltiMail operating basics _______________________________________14
4.1 Access control by MASTER card / USER card ________________14
4.2 The operating menu _____________________________________15
4.3 Trial run (zero imprint) ___________________________________17
5 Setting the franking imprint _____________________________________19
5.1 Postage value _________________________________________19
5.2 Type of mail endorsement ________________________________21
5.3 Logo / advertising imprint _________________________________22
5.4 SMS text _____________________________________________24
5.5 Date for the franking imprint _______________________________25
5.6 Using the memory ______________________________________26
6 Franking ____________________________________________________27
6.1 Preparations ___________________________________________27
6.1.1 Setting up catch tray ____________________________________27
6.1.2 On the sealer: adjust letter guide (UltiMail with sealer only) __________27
6.1.3 On the feeder: adjust letter guide (UltiMail with feeder only) __________29
6.1.4 Switch on / off seal function (UltiMail with feeder / sealer only) _________30
6.2 Change account ________________________________________31
6.3 Positioning and franking a letter ____________________________32
6.3.1 UltiMail with hand feed tray _______________________________32
6.3.2 UltiMail with sealer (optional) _______________________________33
6.3.3 UltiMail with feeder (optional) _______________________________35
6.3.3.1 Positioning letters in stack ________________________________35
6.3.3.2 Positioning single letters _________________________________37
6.4 Franking labels _________________________________________38
7 Postage rate calculation _______________________________________39
7.1 The scales menu _______________________________________39
7.2 Setting dispatch data for postage rate calculation ______________41
7.3 Saving dispatch data settings and calling them from memory _____43
7.4 Weighing, determining postage, franking _____________________44
7.5 Differential weighing (optional) ______________________________46

UltiMail Operator Manual
4
8 Special functions _____________________________________________ 49
8.1 Working with the batch counter ____________________________ 49
8.2 Using the UltiMail as incoming mail stamp ___________________ 51
8.3 Seal only function (UltiMail with feeder / sealer only) _________________ 52
8.4 Using an external postage scale ___________________________ 53
8.4.1 Connecting an external postage scale ______________________ 53
8.4.2 Determining postage and franking _________________________ 54
9 Postage register ______________________________________________ 55
10 Loading postage – TELESET ___________________________________ 56
11 Account administration ________________________________________ 58
11.1 Set up a new account ___________________________________ 58
11.2 Change settings for existing accounts _______________________ 61
11.2.1 Change standard setting for the logo and the SMS text _________ 61
11.2.2 Release / block TELESET access __________________________ 64
11.2.3 Changing budgets and assigning credits ____________________ 65
11.2.4 Change name _________________________________________ 67
11.3 Generate / block USER card(s) for an account ________________ 68
11.4 Switch on / off “access card required?” ______________________ 70
11.5 Display and print account information _______________________ 71
11.6 Set account counter to zero ______________________________ 73
11.6.1 Set one account to zero _________________________________ 73
11.6.2 Set all accounts to zero __________________________________ 73
11.7 Delete accounts ________________________________________ 74
11.7.1 Delete one account _____________________________________ 74
11.7.2 Delete all accounts _____________________________________ 74
12 Memory administration ________________________________________ 75
12.1 Saving settings ________________________________________ 75
12.2 Display and print saved settings ___________________________ 77
12.3 Delete memories _______________________________________ 78
13 Print image data administration _________________________________ 79
13.1 Logo display and printing ________________________________ 79
13.2 Change the logo names _________________________________ 80
13.3 Enter / change / save SMS texts ___________________________ 81
13.4 Loading print image data from card _________________________ 85
13.5 Delete print image data __________________________________ 86

Contents 5
14 Advanced settings and system information _______________________87
14.1 Setting the operating mode _______________________________87
14.2 Display, print and send system information ___________________89
14.3 Display and reset item counter ____________________________90
14.4 Display and reset advert counter ___________________________91
14.5 Setting the print offset ___________________________________92
14.6 Setting low postage warning – limit _________________________93
14.7 Setting high postage – limit _______________________________94
14.8 Tone signal ___________________________________________95
14.9 Display contrast ________________________________________96
14.10 Time _________________________________________________97
14.10.1 Adjusting the current time ________________________________97
14.10.2 Setting time zone _______________________________________98
14.11 Setting standby time ____________________________________99
14.12 Setting Memory 1 as standard after standby _________________100
14.13 Setting print head standby time ___________________________101
14.14 Setting letter transport run-on time ________________________102
14.15 Integrated scales ______________________________________103
14.15.1 Tare ________________________________________________103
14.15.2 Switching automatic endorsement selection on / off ___________104
14.15.3 Setting weighing mode __________________________________105
14.15.4 Switching differential weighing mode on / off (optional) __________106
14.15.5 Postage rate table update _______________________________107
14.15.6 Delete all postage rate tables ____________________________108
14.16 Modem ______________________________________________109
14.16.1 Internal Modem _______________________________________109
14.16.2 External Modem (optional) ________________________________112
14.17 Changing phone numbers _______________________________114
14.18 Selecting the user interface language ______________________116
14.19 High ink density _______________________________________117
14.20 Standard KARAT mask _________________________________118
14.21 TELESET & RSI _______________________________________120
14.22 Generate MASTER card ________________________________122
14.23 Enable / disable optional functions ________________________123
14.23.1 Account administration extension _________________________123
14.23.2 Differential weighing feature _____________________________124
14.23.3 InfoPrint _____________________________________________125

UltiMail Operator Manual
6
15 Maintenance and care ________________________________________ 127
15.1 Cleaning the UltiMail franking system ______________________ 127
15.2 Changing the ink cartridges ______________________________ 128
15.3 Adjust the ink cartridges ________________________________ 133
15.4 Cleaning the print system _______________________________ 134
15.4.1 Start automatic cleaning the print system ___________________ 134
15.4.2 Manually cleaning the print heads _________________________ 135
15.5 Replacing the ink pad insert _____________________________ 137
15.6 Filling the water tank (UltiMail with feeder / sealer only) _____________ 140
15.7 Adjust moistening level (UltiMail with feeder / sealer only) ___________ 142
15.8 Cleaning / changing the moistening sponge
(UltiMail with feeder / sealer only) ______________________________ 143
15.9 Cleaning / changing the moistening brush
(UltiMail with feeder / sealer only) ______________________________ 147
15.10 Changing the battery ___________________________________ 150
15.11 Withdrawal and disposal of the machine ____________________ 152
16 Troubleshooting _____________________________________________ 153
16.1 Problems and remedies ________________________________ 153
16.2 Removing letter jams ___________________________________ 160
16.3 How to prevent jamming and double-feeding during batch mailing 162
16.4 Attach adjustable letter guide to feeder / sealer ______________ 164
16.5 Error codes (sample) ___________________________________ 165
16.6 Display, print and send diagnostics list _____________________ 170
Appendix
Moving the UltiMail to another location ____________________________ 171
Access rights ________________________________________________ 181
SET UP menu (overview) _______________________________________ 183
Glossary ____________________________________________________ 184
Technical Data _______________________________________________ 186
Declaration of Conformity _______________________________________ 191
Index ______________________________________________________ 193
Service _____________________________________________________ 205

About this Operator Manual 7
About this Operator Manual
Please read this Operator Manual before using the UltiMail
franking system. Please keep the manual near the UltiMail at all
times for reference.
This Operator Manual covers all configurations and equipment
options of the UltiMail franking system. Functions which are
only available with certain configurations are recognisable by a
suffix, e.g. (optional).
In this Operator Manual, ‘UltiMail’ stands for the franking
systems UltiMail 60 and UltiMail 90.
Quick Reference Guide The Quick Reference Guide gives you an overview of the
operating menu and franking with the UltiMail.
The following keywords and safety signs identify the safety tips
in this Operator Manual.
Warning! indicates a potential hazard which may result in
injury.
Warning! indicates a potential danger of injury caused by
rotating components.
Danger areas of the UltiMail are marked with such a safety sign.
Caution! indicates a potential hazard that may result in
damage to the UltiMail or impair the franking process.
The following symbols and text features are used in this
Operator Manual:
MEMORY Menu names and options from the operating menu are written
in capital letters.
“Please select…” Prompts and messages are highlighted by quotation marks.
Display graphics show inputs and current settings. The multi
function key(s) to be pressed is / are marked in black.
A tip offers advice or additional suggestions for improving the
operation.

UltiMail Operator Manual
8
1 Safety tips
The UltiMail is a digital franking system with an inkjet printer for franking letter mail.
The UltiMail complies with the pertinent safety regulations for office information
equipment.
Please observe the following tips for your own safety:
• Installation and commissioning of the franking system UltiMail are only done by
qualified personnel authorised by Francotyp-Postalia.
• Only operate the UltiMail system on a grounded single-phase power socket. Make
sure that the power supply used corresponds to the voltage indicated on the label
plate.
• Use only the power and modem cables provided or approved by Francotyp-
Postalia. Make sure that cables are not damaged.
• Make sure the socket for connecting the UltiMail is close by and easily accessible
at all times.
• Do not reach into the danger areas marked with a safety sign.
Keep long hair, fingers, loose clothing pieces, shawls and jewellery away from
moving machine parts.
• Do not remove any part of the safety and protective equipment. Do not make them
inoperative. Do not remove any parts of the housing.
• Never cover the ventilation slots in the housing.
• Pull out the power plug in the event of danger! Call the Francotyp-Postalia service.
• Make sure that no liquids or foreign objects penetrate the interior of the UltiMail.
If this happens, pull out the power plug immediately. Have the UltiMail franking
system checked by Francotyp-Postalia service before starting it up again.
• The ‘Sealer UltiMail’ is intended for use with the UltiMail 60 franking machine.
It is not possible to operate the sealer without the UltiMail franking machine.
• The ‘Feeder UltiMail’ is intended for use with the UltiMail 60 / UltiMail 90 franking
machine. It is not possible to operate the feeder without the UltiMail franking
machine.

Safety tips 9
• We recommend to use only approved FP equipment and FP original parts. The
manufacturer FP has established reliability, safety and applicability. The manufac-
turer cannot assess the reliability, safety and applicability for products not approved
by FP, and therefore not vouch for such products.
• Ingestion of the ink can be hazardous. Avoid contact with the eyes. Keep the ink
cartridges away from children. Further instructions for use are enclosed with the ink
cartridges.
• Only use the batteries provided by Francotyp-Postalia. Observe the instructions
enclosed with the battery for correct use and disposal.
• Only have maintenance and repair work done by qualified personnel authorised by
Francotyp-Postalia. Otherwise your warranty will be voided. You will be liable for
any damages.
• Observe the specific notes for moving the UltiMail franking system on page 171 if
you wish to install the UltiMail at another location.

UltiMail Operator Manual
10
2 A short description of the UltiMail
The UltiMail is a digital franking system with ink jet technology
(ink jet print with two ink cartridges arranged side by side).
Structure In its basic version, the franking system consists of the franking
machine with integrated scales, hand feed tray and catch tray.
The franking machine is available as model
–UltiMail 60 with a processing speed up to 60 letters/minute
–UltiMail 90 with a processing speed up to 90 letters/minute.
Menu-supported
user interface
The back-lit display is clear and easy to read and understand.
Simply follow the instructions in the display, whether for setting
the franking imprint, modifying the system settings or service
functions, e.g. changing cartridges.
Help No illegal entries are allowed by the UltiMail – you are informed
by an appropriate message. A help function offers additional
advice and support.
Franking At a glance, the home menu will show you the current settings
for the franking imprint. You simply position the letter – the
UltiMail will take the letter, frank it and place it in the catch tray
ready for dispatch.
You can frank
– mail pieces up to a thickness of 6.35 mm of an ink absorbent
material
– self-adhesive labels.
Postage rate
calculation
Depending on the selected dispatch data and the weight
determined by the integrated scales, the UltiMail fast and
reliably calculates the postage value.
Logo imprint and
text messages
UltiMail can print a logo of your choice on every mail piece.
Also, the UltiMail has the ability to print user editable text
messages (SMS texts).
TELESET Load new postage by TELESET procedure via modem – fast,
comfortably and, if necessary, 24 hours a day.
Protection against
unauthorised use
The MASTER card / USER card functionality protects the
UltiMail against unauthorised use and facilitates the assign-
ment of individual access rights.
Flexible and up to date New logos, type of mail endorsements or rate changes of the
Singapore Post – you can easily load the latest data in your
UltiMail.

A short description of the UltiMail 11
Additional functions The following functions will soon be among your favourites:
– Account function. Recording and accounting of postage
according to accounts.
– Memory function for frequently used franking imprint settings.
– Label dispenser to print self-adhesive labels for large / thick
mail pieces.
– Stamp of receipt. Imprint ‘Received on: …’ for stamping
incoming mail.
– Print lists for account data, postage register states, system
information.
– Print offset for changing the imprint position on the envelope.
– Warning in case of high postage and too low amount of
postage available.
– Remote diagnostics. You can transfer important system data
via modem to the Francotyp-Postalia service.
Options The following components are available for functionality
extension:
–Sealer UltiMail. Automatic sealer to moisten and seal letters.
The letters are positioned manually.
–Feeder UltiMail. Automatic feeder with sealer. The letters
are separated from the stack, optionally moistened and
sealed, and fed to the UltiMail franking machine.
–Differential weighing. A special weighing mode of the
integrated scales for convenient franking of letter stacks.
The UltiMail determines the weight of the complete letter
stack and sets the postage rate for each letter when feeding
– according to the change in weight.
– To run InfoPrint, a PC-based Francotyp-Postalia data
management and archiving software application, you can
enable the InfoPrint function of the UltiMail with a machine-
specific release code.
–GSM Modem (external modem). As an alternative to the
internal modem, the GSM Modem can be used for
communication with the data centre.
You will find an overview of the UltiMail system components on
pages 202 to 204.

UltiMail Operator Manual
12
3 Switching the UltiMail ON / OFF
Use the power switch on the back of the
franking machine to switch the UltiMail
ON / OFF.
Switching on
• Switch the power switch on the back of
the franking machine to the Iposition.
The display lights up and a start routine is
initiated. All system components are now
checked and activated by the UltiMail.
The self-test is accompanied by
signalling beeps and information on
display.
This procedure may take some time.
Home menu (example) The home menu appears in the display.
The UltiMail is ready for operation and
displays the following franking options:
– The postage value and, if applicable,
the endorsement imprint are default
settings saved under MEMORY 1.
– Advertising imprint (logo) and SMS text
are ruled by the current account.
– Current date.
Note:
The example shows the complete home
menu.
ACCOUNT only appears if an access
card (MASTER or USER) is plugged in or
if access control is switched off.
METERING stands for franking mode.
Power switch
(back of the
machine)
ON

Switching the UltiMail ON / OFF 13
Switching off
Caution! Always switch the UltiMail off
using the power switch. Never simply pull
the power plug or interrupt the power in
any other way before the printing system
has moved to sealed position. That way
you can prevent drying and maintain a
constant printing quality.
• We recommend going to home menu
before switching the UltiMail off.
To do so, press the key.
• Switch the power switch to the
Oposition.
The UltiMail finishes all operations which
are currently in process and moves the
printing system to sealed position. This
switch off routine may take some time.
UltiMail switches off. The display illumina-
tion switches off as well.
OFF
Power switch
(back of the
machine)

UltiMail Operator Manual
14
4 UltiMail operating basics
In this chapter you will learn about the basic UltiMail functions and how to use the
operating menu.
4.1 Access control by MASTER card / USER card
MASTER card and USER card, both designated as access cards, control access
rights to the UltiMail.
A MASTER card allows you to access all functions.
A USER card allows you to access selected functions only, e.g.
– franking to the assigned account
– entering and changing of SMS texts.
– assigning a logo and SMS text to the account.
The authorisation for franking can be set so that no access card is necessary.
Then franking will be possible without MASTER card or USER card to all
accounts (refer to Chapter 11.4 on page 70).
You will find an overview of the access rights on page 181.
How to insert the access card into the
card reader
• Insert access card into the card reader
in the direction of the arrow. The chip
on the card should face downward.
• Push access card in as far as it goes.
You will feel the card snap in.
How to remove the access card
• Simply pull access card out of the card
reader.

UltiMail operating basics 15
4.2 The operating menu
In this chapter you will get to know the home menu. All other UltiMail menus work in
a similar way. You will soon get used to the other windows (setup menu, input,
prompt, error message, help).
The home menu
The home menu appears after switching
on and successful completion of the start
routine. At a glance, you will see all
settings for franking.
ACCOUNT only appears if an access
card (MASTER or USER) is plugged in or
if access control is switched off.
The keys to the left and right of the
display are multi function keys (also
called soft keys). You can see the
assigned function immediately next to the
key in the display.
In the home menu, you can
– set the franking imprint (postage value,
type of mail endorsement, advertising
imprint, SMS text, date)
– call saved franking imprint settings
(MEMORY)
– change account (if access to this
function is permitted)
– change to postage rate calculation
(SCALES)
–franking.
Note: In the UltiMail user interface, the
franking mode is shown as
“MODE: METERING…”.
With the key you go back to home
menu from other menus.
Postage value
Status line
Advertising
imprint (logo)
Type of mail
endorsement
SMS text Input field
Date of
franking imprint
Current account:
Name
Number

UltiMail Operator Manual
16
How menu sequences are visualised
The ‘path’ through the operating menu to
the different functions is represented in
this way:
• Go to the SET UP menu using the
key.
• Select SYSTEM SETTINGS MORE
TONE SIGNAL.
You will see menu names, options or
functions which you should select one
after the other by pressing the associated
multi function keys.
For fast orientation you will find an over-
view of the SET UP menu on page 183.
SET UP
SYSTEM SETTINGS
MORE
TONE SIGNAL

UltiMail operating basics 17
4.3 Trial run (zero imprint)
You can check the settings for franking
imprint and the print quality by doing a
trial run with postage value S$ 0.00 (zero
imprint).
• Type the postage value “0” in the home
menu.
The digit “0” appears at the bottom right of
the status line.
• Confirm with the key for postage value.
(This is the multi function key at the top
right – directly next to the postage
value display.)
Postage value is set to “S$ 0.00”.
• Place an empty envelope on the letter
receiving tray
– side to be printed face up
– the upper edge flush to the letter
guide face.
• Push the envelope in until the letter
sensor recognises the envelope and
starts letter transport.
The UltiMail feeds the envelope, prints,
and places the printed envelope in the
catch tray.
By pressing the key, you can also print the trial run on labels.
Position, in the same way, an empty envelope for trial run at the sealer or at
the feeder. For details on how to use sealer and feeder, read Chapter 6.
Letter guide face

UltiMail Operator Manual
18
Check print quality
Make sure your UltiMail prints flawless
franking imprints without misalignments.
• Examine the imprint. It must not contain
any gaps or misalignments.
This illustration shows a flawless imprint.
If the imprint exhibits misalignment:
• Adjust the ink cartridges
(see Chapter 15.3 on page 133).
If the imprint contains gaps or blurs:
• Clean the ink cartridges
(see Chapter 15.4 on page 134).
Misalignment
Gaps

Setting the franking imprint 19
5 Setting the franking imprint
The settings for the franking imprint are made in the home menu:
– Postage value (see Chapter 5.1)
– Advertising imprint / Logo (see Chapter 5.3)
– SMS text (see Chapter 5.4)
– Type of mail endorsement (see Chapter 5.2)
– Date for franking imprint = date of deposit of the mail piece (see Chapter 5.5).
Use the memory function to fast and easily set the postage and the endorsement.
Read Chapter 5.6.
5.1 Postage value
• Enter the desired postage value.
The entered value appears at the bottom
right of the status line.
• Confirm with the postage value key.
(This is the multi function key at the top
right – directly next to the postage
value display.)
SMS text
Type of mail endorsement
Advertising imprint
(logo)
Date
Postage value

UltiMail Operator Manual
20
High postage The UltiMail will warn you if you enter an
amount that is higher than the preset. The
UltiMail thus helps to avoid overfranking
and loss of postage. You can change the
limit for the monitoring function in the
SET UP menu (see page 94).
Postage rate calculation How to use the postage rate calculation
function, you read in Chapter 7 on
page 39.
You can also enter the postage in the following way:
• Press the postage value key in the
home menu. (This is the multi function
key at the top right – directly next to the
postage value display.)
The input window for postage value
appears.
• Enter the desired postage value.
You will see the value in S$ in the input
window.
• Confirm with the key.
The UltiMail closes the input window.
The new postage value is set in the home
menu.