Grandstream Networks GRP2612 User manual

Grandstream Networks, Inc.
GRP2612/GRP2612P/GRP2612W
GRP2613 & GRP2614
Carrier-Grade IP Phones
User Guide
GRP2612
GRP2612P
GRP2612W
GRP2613
GRP2614

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GRP26XX User Guide
Version 1.0.0.31
COPYRIGHT
©2019 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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GRP26XX User Guide
Version 1.0.0.31
U.S. FCC Part 68 Regulatory Information
This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested,
this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line.
Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the
telephone company to determine the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line
Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right the file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of the equipment. If this happens, the telephone company will provide advance notice
in order for you to make the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact (Agent in the US):
Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: [phone]
Fax: [phone]
If the trouble is causing harm to the telephone network, the telephone company may request you to remove the
equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ45C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is
connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical
surges.
Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid
scratching.

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GRP26XX User Guide
Version 1.0.0.31
U.S. FCC Part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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GRP26XX User Guide
Version 1.0.0.31
Directive 2014/53/EU Regulatory Information
This applies to GRP2614 only
Operating Frequency Band (RF)
Max Power
2402-2480MHz (TX&RX)
BT-EDR
8.15dBm
2402-2480MHz (TX&RX)
BT-BLE
7.21dBm
2412-2472MHz (TX&RX)
802.11b
18.15dBm
802.11g
18.42dBm
802.11n-20
19.06dBm
5150-5250MHz (TX&RX)
802.11a
19.28dBm
802.11n-20
18.78dBm
802.11n-40
19.10dBm
802.11ac20
18.89dBm
802.11ac40
18.66dBm
802.11ac80
15.80dBm
5250-5350MHz (TX&RX)
802.11a
18.63dBm
802.11n-20
18.60dBm
802.11n-40
18.93dBm
802.11ac20
18.59dBm
802.11ac40
18.38dBm
802.11ac80
15.85dBm
5470-5725MHz (TX&RX)
802.11a
18.19dBm
802.11n-20
18.32dBm
802.11n-40
18.34dBm
802.11ac20
18.44dBm
802.11ac40
17.72dBm
802.11ac80
15.45dBm

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GRP26XX User Guide
Version 1.0.0.31
Caution: Exposure to Radio Frequency Radiation
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W and GRP2614 are in
compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/

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GRP26XX User Guide
Version 1.0.0.31
GNU GPL INFORMATION
GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 firmware contains third-party software licensed
under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the
GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.gz

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GRP26XX User Guide
Version 1.0.0.31
Table of Content
DOCUMENT PURPOSE ...............................................................................................13
CHANGE LOG..............................................................................................................14
Firmware Version 1.0.0.31 ...................................................................................................................14
Firmware Version 1.0.0.16 ...................................................................................................................14
WELCOME ...................................................................................................................15
PRODUCT OVERVIEW ................................................................................................16
Feature Highlights................................................................................................................................16
Technical Specifications.......................................................................................................................17
GETTING STARTED.....................................................................................................22
Equipment Packaging ..........................................................................................................................22
Connecting and Setting Up the GRP26XX ..........................................................................................23
Using the Phone Stand ........................................................................................................................23
Using the Slots for Wall Mounting........................................................................................................23
Connecting the GRP26XX ...................................................................................................................24
GETTING TO KNOW GRP26XX...................................................................................25
Idle Screen...........................................................................................................................................25
Using the Keypad.................................................................................................................................29
Configuration via Keypad.....................................................................................................................30
MPK LCD (Available on GRP2614 only) .............................................................................................38
TELEPHONY FEATURES ............................................................................................40
Make Phone Calls................................................................................................................................40
Handset, Speaker and Headset Mode .........................................................................................40
Multiple SIP Accounts and Lines ..................................................................................................40
Completing Calls...........................................................................................................................40
Making Calls Using IP Addresses.................................................................................................44
Answering Phone Calls........................................................................................................................45

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GRP26XX User Guide
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Receiving Calls .............................................................................................................................45
Do Not Disturb ..............................................................................................................................46
Call Hold ..............................................................................................................................................48
Call Transfer.........................................................................................................................................49
Conference Call ...................................................................................................................................52
3-way conferencing.......................................................................................................................52
Easy Conference Mode ................................................................................................................54
UCM Conference .................................................................................................................................55
Participate in UCM Conference Room .........................................................................................55
Conference Call Menu (CCM) ......................................................................................................56
Conference Call Operations .........................................................................................................56
Call Forwarding....................................................................................................................................58
Voice Mail.............................................................................................................................................60
Virtual Voice Mail ..........................................................................................................................60
Instant Messages.................................................................................................................................60
Call Features........................................................................................................................................61
ADVANCED FEATURES ..............................................................................................64
Virtual Multi-Purpose Keys...................................................................................................................64
Predictive Dialing .................................................................................................................................70
Search in Call History ...................................................................................................................70
Search in Broadsoft Directories....................................................................................................71
VPK Paging Support inside the LCD Call Screen ...............................................................................73
Active VPK Page..................................................................................................................................73
Line Switching in Call Screen ..............................................................................................................74
Shared Call Appearance (SCA) ...........................................................................................................74
Configuring Eventlist BLF ....................................................................................................................75
Screenshots .........................................................................................................................................75
Diagnosis .............................................................................................................................................75
CONTACTS...................................................................................................................77
Local Contacts .....................................................................................................................................77
Add a single Contact............................................................................................................................77

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GRP26XX User Guide
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Phonebook...........................................................................................................................................77
XML Phonebook syntax................................................................................................................77
Dialed Numbers Filtering ..............................................................................................................79
Contact search mode...........................................................................................................................80
Quick Match..................................................................................................................................80
Exact Matching .............................................................................................................................80
LDAP....................................................................................................................................................81
Broadsoft Directories ...........................................................................................................................81
CALL HISTORY ............................................................................................................83
Local Call History .................................................................................................................................83
Missed Calls Indication ........................................................................................................................84
CONNECTING TO DEVICES........................................................................................85
EHS Headset .......................................................................................................................................85
Bluetooth (GRP2614 only) ...................................................................................................................85
WiFi (GRP2614/GRP2612W only).......................................................................................................88
RESTORE FACTORY DEFAULT SETTINGS ...............................................................91
Restore factory settings using LCD menu ...........................................................................................91
EXPERIENCING GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 ..................92