Huawei 7810 Service manual

Huawei IP Phone eSpace
7810&7820&7830&7850&7870&7803X
V100R001
Administrator Guide
Issue
01
Date
2011-12-31
HUAWEI TECHNOLOGIES CO., LTD.

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Copyright © Huawei Technologies Co., Ltd. 2011. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.
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and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees or
representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any kind, express or implied.
Huawei Technologies Co., Ltd.
Address:
Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website:
http://www.huawei.com
Email:
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About This Document
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About This Document
Intended Audience
1 Overview describes the functions, service features, and networking of the eSpace 7810,
eSpace 7820, eSpace 7830, eSpace 7850, eSpace 7870, and eSpace 7803x.
2 Single IP Phone Configuration describes how to configure an IP phone.
3 Batch Configuration and Upgrade of IP Phones describes how to configure and upgrade IP
phones in batches.
4 Troubleshooting describes the troubleshooting of the eSpace IP phone.
This document is intended for:
Technical support engineers
Maintenance engineers
Change History
Updates between document issues are cumulative. Therefore, the latest document issue
contains all updates made in previous issues.
Issue 01 (2011-12-31)
First commercial release.

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Contents
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Contents
About This Document .........................................................................................................................ii
1 Overview .............................................................................................................................................. 1
1.1 Principle...........................................................................................................................................................1
1.2 Function Description........................................................................................................................................1
1.3 Network Introduction.......................................................................................................................................2
2 Single IP Phone Configuration ...................................................................................................... 4
2.1 Quick Phone Configuration..............................................................................................................................4
2.1.1 Using the Keypad to Set Network Parameters ........................................................................................4
2.1.2 Configuring an IP Phone on Web Pages..................................................................................................5
2.2Account Configuration.....................................................................................................................................9
2.2.1 Setting Basic Parameters.........................................................................................................................9
2.2.2 Setting Codec Parameters......................................................................................................................12
2.2.3 SettingAdvanced Parameters................................................................................................................13
2.3 Network Configuration ..................................................................................................................................16
2.3.1 Configuring Network Ports...................................................................................................................16
2.3.2 Configuring PC Ports............................................................................................................................17
2.3.3 Enabling the VLAN Function ...............................................................................................................18
2.3.4 Enabling the LLDP Function ................................................................................................................22
2.3.5 Enabling the 802.1x Authentication......................................................................................................25
2.3.6 Configuring Other Advanced Network Functions.................................................................................30
2.4 Phone Configuration ......................................................................................................................................37
2.4.1 Configuring Common Operations.........................................................................................................37
2.4.2 Configuring Softkey Layout..................................................................................................................37
2.4.3 Configuring DSS Keys..........................................................................................................................40
2.4.4 Configuring eSpace 7803X...................................................................................................................49
2.4.5 Configuration Ring................................................................................................................................51
2.4.6 Configuring the BLF Function..............................................................................................................54
2.4.7 Configuring the SCAFunction..............................................................................................................57
2.4.8 Configuring the XML Browser .............................................................................................................60
2.4.9 Customizing the Phone Desktop (for eSpace 7870 Only).....................................................................62
2.4.10Advanced Functions............................................................................................................................68
2.5 Contacts Configuration ..................................................................................................................................71

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2.5.1 Configuring the Remote Phone Book ...................................................................................................71
2.5.2 Configuring LDAP................................................................................................................................76
2.6 TLS/SSLAuthentication ................................................................................................................................82
2.7 Upgrade and Restore......................................................................................................................................87
2.7.1 Upgrading an IP Phone Manually.........................................................................................................87
2.7.2 Firmware-based Restore........................................................................................................................88
3 Batch Configuration and Upgrade of IP Phones ..................................................................... 91
3.1 Overview........................................................................................................................................................91
3.2 Making Configuration File Templates............................................................................................................91
3.2.1 Modifying Configuration File Templates..............................................................................................92
3.2.2 Updating Files.......................................................................................................................................92
3.3 Configuring and Upgrading IP Phones in Batches.........................................................................................94
3.3.1 Preparations for Configuration and Upgrading IP Phones ....................................................................94
3.3.2 Procedure for Configuring and Upgrading IP Phones in Batches.........................................................95
4 Troubleshooting............................................................................................................................... 97
4.1 Fault Locating Methods .................................................................................................................................97
4.1.1 Viewing Debugging Logs......................................................................................................................97
4.1.2 Using a Packet Capture Tool to Capture Packets ................................................................................101
4.1.3 How to Obtain Device Information by Observing the Status Indicators and LCD .............................101
4.1.4 Icons....................................................................................................................................................103
4.2 Common Faults and Fault Analysis..............................................................................................................106
4.2.1 How to Obtain the MAC Address When the IP Phone Is Powered Off...............................................106
4.2.2An IP Phone Cannot Obtain an IPAddress .........................................................................................106
4.2.3 IP Addresses of an IP Phone andAnother Device Conflict.................................................................106
4.2.4 IP Phone Can Make Calls But Cannot Receive Calls..........................................................................107
4.2.5 IP Phone Cannot Make and Receive Calls..........................................................................................107
4.2.6 Causes of Crosstalk.............................................................................................................................108
4.2.7An IP Phone Rings but You Cannot Hear the Peer End When Picking Up the IP Phone....................108
4.2.8An IP Phone Cannot Obtain Time Information fromthe NTP Server.................................................108
4.2.9 Voices on an IP PhoneAre Intermittent...............................................................................................109
4.2.10 Failed to Upgrade an IP Phone..........................................................................................................110
5 Appendix..........................................................................................................................................111
5.1 Configuring the TFTP Server (3CDaemon TFTP Server for Example) .......................................................111
5.2 Configuring the HTTP Server ......................................................................................................................113
5.2.1 Using the Windows IIS Component....................................................................................................113
5.2.2Apache Server .....................................................................................................................................117
5.3 Guidelines for Setting Up the DNS Server...................................................................................................118
5.4 Setting Up the DHCP Server........................................................................................................................122
5.4.1 Setting Up the DHCP Server in the Window 2003 Server ..................................................................122
5.4.2 Setting Up the DHCP Server on RouterAR-28 ..................................................................................130
5.5 Setting the Option246 Parameter..................................................................................................................131

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5.6 Using Windows 2003 Server AD .................................................................................................................135
5.6.1 Installing Windows 2003 Server AD...................................................................................................135
5.6.2 Creating a Domain User......................................................................................................................142
5.7 Capturing Packets Through the Packet Capture Tool...................................................................................146
5.8 XML Files Supported by the XML Browser................................................................................................164
5.8.1 TextMenu ............................................................................................................................................164
5.8.2 TextScreen...........................................................................................................................................168
5.8.3 InputScreen .........................................................................................................................................170
5.8.4 Directory .............................................................................................................................................175
5.8.5 Execute................................................................................................................................................178
5.8.6 Status...................................................................................................................................................181
5.8.7 Configuration......................................................................................................................................183
5.8.8 Soft Keys.............................................................................................................................................184

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1 Overview
1.1 Principle
Huawei IP phones use the digitalized transmission technology in packets based on the IP
technology. The basic principles are as follows:
Compress and encode voice data according to the voice compression algorithm.
Package the voice data based on a certain protocol such as the IP protocol.
Send data packets to the recipient through the IP network.
Decode and decompress voice packets after collecting the voice packets to restore the
voice packets to the original voice signals.
Voice data is transmitted through the IP network. The IP phone system converts the analog
signals of a common phone into IP packets that can be transmitted through the Internet, and
also converts the received IP packets to analog electric signals.
1.2 Function Description
In terms of the orientation, eSpace 7870, and 7850 are high-end-oriented products, eSpace
7830 and 7820 are a middle-end-oriented product, and eSpace 7810 is a low-end-oriented
product. eSpace 7870, 7850, 7830, 7820and 7810 are a series of products.
In terms of the functions, eSpace 7870, 7850, 7830 and 7820 use the advanced digital signal
processing (DSP) technology with the help of the automatic gain and comfort noise
generation (CNG) technologies. Therefore, eSpace 7870 and 7830 provide voice of high
quality, which is as good as the voice provided by the traditional public switched telephone
network (PSTN).
Codec Function
eSpace 7850, 7830, 7820 and 7810 support G.711A, G.711µ, G.722, G.723, G.726, G.729AB,
and iLBC codec mode, and configuration of voice codec priority. In general, retain the default
configuration of voice codec priority for deployment. If the network environment is complex,
you can adjust the codec priority according to the actual network bandwidth.
eSpace 7870 supports G.711A, G.711µ, G.722, G.723, G.726, and G.729AB except iLBC.

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If the network is in a good condition, G.711 is recommended, and the voice quality will be excellent. If
the network is not in a good condition, G.729AB or G.723 is recommended.
PoE Function
eSpace 7870, 7850, 7830, 7820 and 7810 support the PoE function. When not being
connected to a power adapter, a client can obtain power from a PSE device (a PoE switch
such as the S3900) to work normally. eSpace 7870, 7850, 7830, 7820 and 7810 support the
mode of free-line power supply and mode of signal-line power supply. When the PoE function
is used, the reliable power supply distance is up to 100 meters.
Bridging Function
eSpace 7870, 7850, 7830, 7820 and 7810 support the bridging function. The device connected
to the PC port of an IP phone can access the network connected to the LAN interface of the IP
phone and can communicate with other devices in the network. In this case, the IP phone acts
as a switch with two interfaces but the working mode is different from the working mode of a
normal switch. Special configurations are performed at the lower layers of an IP phone to
separate the broadcast packets between the two interfaces. Therefore, the IP phone is not
affected by a large number of broadcast packets.
DSP Functions
The DSP chip of eSpace 7870, 7850, 7830, 7820 and 7810 supports comfort noise generation
(CNG) and voice activity detection (VAD). These functions are controlled by the DSP
automatically, which can be set on web pages. You can enable this function by selecting
Enabled in Voice on the Phone page of the web configuration interface.
VLAN Function
eSpace 7870, 7850, 7830, 7820 and 7810 support the Virtual Local Area Network (VLAN)
function. The packets sent by an IP phone are labeled with tags. This makes packets
transmitted in a separate voice VLAN, and the stability of VoIP packets is ensured.
QoS Functions
The eSpace 78XX-series IP phones support the layer 2 quality of service (QoS) technology
based on 802.1q and 802.1p and the layer 3 QoS technology based on ToS. The deployment
of QoS on the VoIP bearer network ensures the voice quality during the transmission.
PPPoE Function
eSpace 7870, 7850, 7830, 7820 and 7810 support the PPP over Ethernet (PPPoE) dialing
function. By using the preset PPPoE user name and password, an IP phone can initiate the
PPPoE dialing and set up a connection with the softswitch through ADSL. This facilitates the
setup of VoIP conversations.
1.3 Network Introduction
In terms of network features, eSpace 78XX-series IP phones can be deployed on enterprise
networks to interoperate with application servers such as the IP PBX and UMS servers,

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implementing functions such as the basic call services, additional services, unified messaging,
and phone book display. This improves the enterprise communication efficiency.
In the deployment of IP phones on the network with IPPBX, the original data networks of
enterprises are used as the network that bears VOIP to deploy IP phones in distributed mode.
With the help of the application servers, the functions such as the enterprise phone book
function and voice message leaving function can be implemented.

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2 Single IP Phone Configuration
Configure and upgrade IP phones one by one if any of the following conditions is met:
There are only a few IP phones onsite.
The centralized upgrade environment is unavailable onsite.
Users require special services.
This chapter describes how to configure a single IP phone.
The methods for configuring eSpace 7870, 7850, 7830, 7820 and 7810 are similar. The configuration for
eSpace 7850 is the most complex. This document describes how to configure eSpace 7850. Only eSpace
7870, 7830, 7820 and 7810 configurations that are different from eSpace 7850 configurations are
described.
2.1 Quick Phone Configuration
eSpace 7850 obtains an IP address by using Dynamic Host Configuration Protocol (DHCP) if
there is a DHCP server onsite. By default, eSpace 78XX series obtain IP addresses through
DHCP. When eSpace 7850 successfully obtains an IP address, press OK to view the IP
address.
If there is no DHCP server onsite, you need to use the keypad to set network parameters for
eSpace 7850.
The procedures for using the keypad to set the IP address, to configure the Session Initiation
Protocol (SIP) server, and to set the SIP account are complex. Therefore, you are advised to
set the IP address by using the keypad, and then access the web page to set other parameters.
2.1.1 Using the Keypad to Set Network Parameters
To use the keypad to set a static IP address, proceed as follows:
1. Press Menu on the IP phone to access the main menu.
For eSpace 7810, press MENU to access the main menu.
2. Press 3.
The Setting Type page is displayed.

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For eSpace 7870, press 6to access the Setting Type page.
3. Press 2.
The Please enterPassword page is displayed.
4. Enter the password (the initial password is admin).
5. Press Confirm.
The Advanced Settings page is displayed.
6. Press 2.
The Network page is displayed.
7. Press 1.
The WAN Port Option page is displayed.
8. Press 2.
The Static IP Client page is displayed.
9. Press the up arrow key or down arrow key to select IP, press Del to delete the default IP
address, and enter the required IP address.
For eSpace 7810, press Xto delete the default IP address.
10. Set Subnet Mask, Default Gateway, Pri DNS, and Sec. DNS, and click Save.
The WAN Port Option page is displayed.
For eSpace 7810, press OK to save settings.
11. Press Back to return to the Network page.
For eSpace 7810, press MENU to return to the Network page.
12. Press Back.
The following messages are displayed:
Network updating
Please wait…
The settings take effect after the IP phone is restarted.
For eSpace 7810 and 7820, the following messages are displayed:
Network updating
Please wait…
Then the following messages are displayed:
Initializing
Please wait…
2.1.2 Configuring an IP Phone on Web Pages
Open the Internet Explorer, enter the IP address of an IP phone in the address box, and set
parameters for the IP phone on the web configuration page that is displayed.
The web configuration page consists of the following tabs:

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Status: Set the network status, firmware version, MAC address, and other information
on this tab page.
Account: Set IP phone's SIP account parameters on this tab page. eSpace 7870 and 7850
supports a maximum of six accounts, eSpace 7830 and 7820 supports a maximum of
three accounts, and eSpace 7810 supports a maximum of two accounts.
Network: Set basic network parameters (such as the WAN port and LAN port) and
advanced network parameters (such as LLDP, VLAN) on this tab page.
Phone: Set the language, time, call forwarding, do-not-disturb (DND), hold, transfer, and
other functions, and set the DSS keys, voice, ring tone, signal tone, and dialing rules. For
eSpace 7850 and 7830, the soft key layout, keys on an expansion module, and short
messages can also be configured on this tab page.
DSS Key: Set DSS keys on this tab page. This tab page is available only to eSpace 7870.
The DSS keys of other IP phones are configured on the Phone tab page.
Contacts: Set the local phone book, blacklist, number dialing on web pages, remote
phone book, and LDAP. The remote phone book and Lightweight Directory Access
Protocol (LDAP) address book are supported only by eSpace 7870, 7850, 7830 and
7820.
Upgrade: Set TR069 parameters for manual upgrade and automatic upgrade.
Security: Change the password of an administrator or a common user, and upload the
trust certificates to the TLS/SSL client and server.
Accessing the Web Configuration Page
Before accessing the web configuration page, connect the IP phone and computer to the same
hub or switch. If there is no hub or switch, connect the computer to the PC port of the IP
phone.
To access the web configuration page, proceed as follows:
1. Start the web browser.
2. To view the IP address of the IP phone, press the OK key when the phone is connected
to the network.
3. Enter an IP phone's IP address in the address box, and press Enter.
The IP address is in the format xxx.xxx.xxx.xxx, in which xxx ranges from 0 to 255. For
example, 10.10.10.1.
4. Enter admin in the User name text box, and enter the administrator password (default:
admin) in the Password text box. Then click OK, as shown in Figure 2-1.

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Figure 2-1 Login dialog box
Viewing the IP Phone Status
After logging in to the IP phone's web page, click the Status tab and view the IP phone status,
as shown in Figure 2-2.

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Figure 2-2 Status tab page
Table 2-1 lists the parameters on the Status tab page.
Table2-1 Parameters on the Status tab page
Parameter
Description
Firmware Version
Firmware version number, which is used to check the upgrade result.
Hardware Version
Hardware version number, which is used to identify hardware.
WAN Port Type
Method of obtaining eSpace 7850 IP address.
WAN IP Address
IP address of an IP phone.
Subnet Mask
Subnet mask of an IP phone.
MAC Address
MAC address of an IP phone, which is a hexadecimal number. MAC
addresses are important for configuring IP phones in batches.
Link Status
Connection status of the WAN port.
PC IP Address
IP address of the PC port.
Device Type
Connection type of the PC port.
DHCP Server
Status(PC)
Status of the DHCP server connecting to the LAN port.
Setting Basic Parameters for a SIP Account
eSpace 7870, 7850, 7830, 7820 and 7810 provide six lines, six lines, three lines, three lines
and two lines respectively. Each line can be configured with a SIP account.

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The following procedure configures a SIP account.
1. Click the Account tab. On the Account tab page, select Account 1 from the Account
drop-down list box, and set SIP parameters, as shown in Setting basic parameters .
Setting codec parameters shows the Codecs area for setting the voice coding types for
SIP accounts.
2. In the Basic area, select On for Account Active, and set User Name and Register
Name. Set the SIP server IP address and port number for SIP Server.
The Label and Display Name parameters are optional. Unless otherwise specified, retain the default
value for optional parameters.
If authentication information is configured on the SIP server, enter the authentication password in the
Password text box.
If the outbound proxy server is required, select Enabled from the Enable Outbound Proxy Server
drop-down list box, and enter the server IPaddress and port number provided by the carrier in the
Outbound Proxy Server and the corresponding Port text box.
3. Set voice coding types in the Codecs area.
4. Click Confirm.
Settings are saved, and the IP phone starts to register the account.
After the web page is refreshed, you can check the registration status of the account in
the RegisterStatus area.
After the preceding operations are performed, the IP phone can make or answer calls. For
details about parameters, see Parameters for setting a SIP account, Parameters in the Codecs
area, and Parameters in the Advanced area.
2.2 Account Configuration
2.2.1 Setting Basic Parameters
Set basic parameters in the Basic area on the Account tab page, as shown in Figure 2-3.

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Figure 2-3 Setting basic parameters
Table 2-2 lists the parameters in the Basic area on the Account tab page.
Table2-2 Parameters for setting a SIP account
Parameter
Description
Register Status
Status of the selected account. Options are Registered, Unregistered,
Registering, and Register failed.
Account Active
Indicates whether to activate the account.
Default value: Off
Label
Label displayed on the LCD when the IP phone is in the standby
state, for example, Line1.
Display Name
Account name displayed on the called party's phone LCD when the IP
phone functions as a calling party. This function requires the SIP

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Parameter
Description
server.
Register Name
Authentication ID.
User Name
User name provided by the VoIP service provider. The value is
similar to a phone number or is an actual phone number.
Password
Password corresponding to Register Name. The value is provided by
the service provider.
SIP Server
SIP server's IP address or domain name, which is provided by the
VoIP service provider.
Port
Port number of the SIP server.
Default value: 5060
Enable Outbound
Proxy Server
Indicates whether to enable the outbound proxy server. It is used for
the firewall or NAT penetration in different network environments. If
the system detects that the symmetric NAT and STUN cannot work,
only the outbound proxy server can provide solution for symmetric
NAT.
Outbound Proxy
Server
IP address or domain name of outbound proxy server, media gateway,
or session border controller.
Port
Port number of the outbound proxy server.
Default value: 5060
Transport
The options are UDP, TCP, TLS, and DNS-SRV. The values UDP,
TCP, and TLS are SIP transmission methods, in which TLS indicates
encrypted transmission. The value DNS-SRV indicates that an IP
phone determines the transfer type (UDP, TCP, or TLS) based on the
information in the DNS SRV record sent by the server.
Backup Outbound
Proxy Server
Standby proxy server, which starts to work when the outbound proxy
server fails.
Port
Port number of the standby outbound proxy server.
Default value: 5060
NAT Traversal
Indicates whether to enable NAT traversal.
If this parameter is set to STUN, eSpace 7850 decides whether to
enable NAT traversal based on the STUN client configurations. In
this mode, the STUN client built-in eSpace 7810 communicates with
a specified STUN server to check firewalls or NAT and their types. If
the NAT is the Full Cone, Restricted Cone, or Port-Restricted Cone
mode, eSpace 7810 attempts to use the public IP address and port
number to send all SIP and Service Data Point (SDP) information.
STUN Server
IP address or domain name of the STUN server.
Port
Port number of the STUN server.
Default value: 3478
Voice Mail
Voice mailbox access code. After setting this parameter, you can

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Parameter
Description
press the Message indicator to connect to the voice mailbox server.
Proxy Require
Parameter for the Nortel platform. If IP phones register with the
Nortel platform, this parameter is mandatory. The parameter value is
fixed at com.nortelnetworks.firewall. If the parameter value is
incorrect, contact Nortel for help.
Missed call log
Indicates whether to record missed calls. If you select Disabled, an IP
phone does not record missed calls.
Auto Answer
Indicates whether to enable the auto answer function. If the function
is enabled, calls to the account are answered automatically.
Ring Type
Ring tone for the account.
2.2.2 Setting Codec Parameters
Set codec parameters in the Codecs area on the Account tab page, as shown in Figure 2-4.
Figure 2-4 Setting codec parameters
Table 2-3 lists the parameters in the Codecs area on the Account tab page.
Table2-3 Parameters in the Codecs area
Parameter
Description
Disable codecs
Disabled voice coding types. eSpace 7850 supports the following
coding types: PCMU/PCMA (also called G.711 (a/μ)), G726-16k,

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Parameter
Description
G726-24k, G726-32k, G726-40k, G.723.1, G.729AB, G.722, and
iLBC.
Enable codecs
Enabled voice coding types. The types are listed in descending order
of priority.
2.2.3 Setting Advanced Parameters
Set advanced parameters in the Advanced area on the Account tab page, as shown in Figure
2-5.
Figure 2-5 Setting advanced parameters

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Issue 01 (2011-12-31)
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Copyright © Huawei Technologies Co., Ltd.
14
Table 2-4 lists the parameters in the Advanced area on the Account tab page.
Table2-4 Parameters in the Advanced area
Parameter
Description
UDP Keep-alive Message
Indicates whether to send a UDP message at an
interval to keep a port always available.
UDP Keep-alive Interval(seconds)
Interval for sending UDP messages. For example, 30
seconds.
Login Expire(seconds)
If a user does not perform any operations within the
period specified by this parameter, logs the user out.
Unit: second
Default value: 3600
Local SIP Port
Port for the SIP server to communicate with eSpace
7850.
Default value: 5060
RPort
Port through which the server sends a response to
eSpace 7850. Details about this parameter are
specified in RFC 3581.
SIP Session Timer(seconds) T1
Round trip time (RTT) between the server and the
client. If the network latency is long, set it to a larger
value. Details about RTT are specified in RFC 3261.
Default value: 0.5
SIP Session Timer(seconds) T2
Interval between the INVITE response receiving and
the non-INVITE request sending, in seconds. Details
about this parameter are specified in RFC 3261.
Default value: 4
SIP Session Timer(seconds) T4
Duration for sending information between the client
and the server. Details about this parameter are
specified in RFC 3261.
Default value: 5
Subscribe Period(seconds)
Validity period for busy lamp field (BLF)
subscription.
Default value: 1800
DTMF Type
DTMF signal transmission type. The options are as
follows:
INBAND: DTMF signals are sent as voice
signals.
RFC2833: DTMF signals are transmitted based
on Real-time Transport Protocol (RTP). The
header in an RTP packet indicates transmission of
DTMF signals and defines the DTMF signals.
SIP INFO: DTMF signals are transmitted in SIP
INFO messages. The main defect is that DTMF