Huawei eSpace 6810 User manual

Huawei IP Phone eSpace 6810
v100R001C03
User Manual
Issue
01
Date
2011-12-07
HUAWEI TECHNOLOGIES CO., LTD.

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Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
i
Copyright © Huawei Technologies Co., Ltd. 2011. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.
Trademarks and Permissions
and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees or
representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any kind, express or implied.
Huawei Technologies Co., Ltd.
Address:
Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website:
http://www.huawei.com
Email:
[e-mail]

Huawei IP Phone eSpace 6810
User Manual
Contents
Issue 01 (2011-12-07)
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Copyright © Huawei Technologies Co., Ltd.
ii
Contents
1 Safety Precautions.............................................................................................................................. 1
2 Product Overview .............................................................................................................................. 3
2.1 Packing List......................................................................................................................................................3
2.2 Features............................................................................................................................................................4
2.3 Hardware specifications...................................................................................................................................5
2.4 Technical specifications....................................................................................................................................5
3 Installing the eSpace eSpace 6810 ................................................................................................. 8
3.1 Cable Connections of the eSpace 6810............................................................................................................8
3.2 Starting the eSpace 6810..................................................................................................................................9
3.3 Safety Compliance ...........................................................................................................................................9
3.4 Warranty of Quality..........................................................................................................................................9
4 Configuring the eSpace 6810......................................................................................................... 11
4.1 Configuring the Phone Through the Keypad..................................................................................................11
4.2 Configuring the Phone Through Web Browser ..............................................................................................13
4.2.1Accessing theWeb Configuration Menu...............................................................................................13
4.3 Configuration Page.........................................................................................................................................14
4.3.1 Saving the Configuration Changes........................................................................................................17
4.3.2 Rebooting the eSpace 6810 Remotely...................................................................................................17
5 Using the eSpace 6810..................................................................................................................... 18
5.1 Getting to Know the Keyboard ......................................................................................................................18
5.2 Instructions of Using the Phone .....................................................................................................................19
5.2.1 Handset, Speakerphone, and Headset Modes........................................................................................19
5.2.2 Multiple SIPAccounts and Lines..........................................................................................................19
5.2.3 Making a Call........................................................................................................................................20
5.2.4Answering a Call...................................................................................................................................21
5.2.5 Do-Not-Disturb.....................................................................................................................................21
5.2.6 Call Waiting/Call Holding.....................................................................................................................21
5.2.7 Muting...................................................................................................................................................21
5.2.8 Call Transfer..........................................................................................................................................21
5.2.9 Three-Way Conference Call..................................................................................................................22
5.2.10 Voice Messages ...................................................................................................................................22

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5.2.11 Manager and Secretary Function.........................................................................................................23
6 Restoring Factory Default Settings ............................................................................................. 24
7 FAQs .................................................................................................................................................... 25

Huawei IP Phone eSpace 6810
User Manual
1 Safety Precautions
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1
1 Safety Precautions
General Requirements
Before you install and use the device, read these safety precautions carefully and observe
them during operation.
During storage, transportation, and operation of the device, keep the device dry.
During storage, transportation, and operation of the device, avoid collision and crash of
the device.
Never attempt to dismantle the device by yourself. In case of any fault, contact the
appointed maintenance center for repair.
Without prior written consent, no organization or individual is permitted to make any
change to the structure or safety design of the device. Huawei Technologies Co., Ltd. is
not liable to any consequences or legal issues due to such changes.
While using the device, observe all applicable laws, directives and regulations, and
respect the legal rights of other people.
Environmental Requirements
Place the device at a well-ventilated place. Do not dispose the device to direct sunlight.
Keep the device clean and free of dusts.
Place the device on a stable platform.
Do not place any object on top of the device. Otherwise, the device may be too hot
during operation. It can even be deformed or damaged by the heavy load.
Keep at least 10 cm between the device and the closest object for heat dissipation.
Do not place the device on or near any object that can easily catch fire, such as
something made of rubber.
Keep the device far away from any heat source or bare fire, such as a candle or an
electric heater.
Keep the device far away from any household appliance with strong magnetic field or
electromagnetic field, such as a microwave oven or a refrigerator.
Operating Requirements
Do not let a child operate the device without guidance.
Do not let a child play with the device or any accessory. Swallowing the accessories may
lead to peril.

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Use the accessories provided or authorized by the manufacturer only.
The power supply of the device shall meet the requirements of the input voltage of the
device. Use the provided surge protection power socket only.
Before plugging or unplugging any cable, shut down the device and disconnect it from
the power supply.
While plugging or unplugging any cable, make sure that your hands are completely dry.
Do not tread on, pull, or over-bend any cable. Otherwise, the cable may be damaged,
leading to malfunction of the device.
Do not use an old or a damaged power cable.
During lightning weather, stop using the device and disconnect it from the power supply.
Unplug the power plug and the ADSL(Asymmetric Digital Subscriber Line) twisted pair
(the radio frequency cable) to avoid lightning strike.
If the device is not used for a long time, disconnect it from the power supply and unplug
the power plug.
Do not look directly into the optical interface and the laser-transmitting interface on the
device, or the infrared transmitting interface on the remote control with your eyes.
Otherwise, your eyes may be injured.
In any of the following cases, stop using the device, disconnect it from the power supply,
and unplug the power plug immediately: there is smoke emitted from the device, or there
is some abnormal noise or smell. Contact the specified maintenance center for repair.
Avoid any object (such as metal shavings) from entering the device from the heat
dissipation intakes.
Before connecting any other cable, connect the ground cable of the device first. Do not
disconnect the ground cable until you disconnect all other cables.
Make sure that the three-phase power socket is grounded reliably. The neutral line and
the live line shall not be connected inversely.
Do not scratch or abrade the shell of the device. This may lead to malfunctions of the
device. The shed painting material may also lead to skin allergy.
Cleaning Requirements
Before cleaning the device, stop using it and disconnect it from the power supply.
Use a piece of soft dry cloth to clean the device.
Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric
shock or other perils.

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2 Product Overview
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2 Product Overview
2.1 Packing List
The following items are included in the eSpace 6810 package. Verify the packing items.
Contact your distributor immediately if any one is missing.
Table2-1 Packing items
Item
Quantity
Main case
1
Handset
1
Coiled handset cord
1
Specialized power adapter
1
Straight-through cable
1
Phone Stand
1
Wall-mount bracket
2
eSpace 6810 Quick Start
1
CD
1
Warranty card
1
Certificate of quality
1

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2 Product Overview
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Product Picture
Product Overview
The eSpace 6810 is a
next-generation enterprise IP
phone. The eSpace 6810 provides
rich functions, is easy to use, and
supports integrated PoE and HD
Voice.
2.2 Features
Table2-2 Key features of the eSpace 6810
Feature
Description
Open standard compatibility
SIP 2.0, TCP/IP/UDP, RTP/RTC, HTTP/HTTPS,
ARP/RARP, ICMP, DNS (A record and SRV record),
DHCP, PPPoE, TFTP, NTP and Telnet.
High audio quality
Adopting the advanced DSP technology.
Traditional features
Standard voice features including caller ID display, call
waiting, call holding, call transferring, call forwarding,
call blocking, call rejecting, mute and off-hook
autodial.
Advanced functions
Supporting the following functions:
Multi-lines
Headset enabled
Backlit graphic LCD
Five navigation keys
Function keys such as call holding, headset mode,
call forward, three-party conference, address book,
voice message box, do not disturb, and mute
Advanced features
Customized ring tones
Download of ring tones
Download of address book in xml format and
screensaver files
SRTP voice call encrypted with the Advanced
Encryption Standard (AES)
Setting of dialing rule and advance business
functions, such as BroadSoft SCA
For details of advanced features, see the Huawei IP
Phone eSpace 6805&6810&6830&6850&6870
Administrator Guide

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2.3 Hardware specifications
Table2-3 Hardware specifications
Item
Specification
Ethernet ports
Providing two Ethernet ports of 10/100 Mbit/s and
full/half duplex
Ethernet polarity can be automatically detected.
Graphic LCD display
Pixel:180x60
Headset port
RJ-9 headset port
LED
LED indicators that can be on in two colors (green
and red)
PoE
The build-in automatic detector obtains the PoE that
is based on the IEEE 802.3af standard.
Universal switching
Input: 100 V~240 V AC 50Hz or 60Hz
Power adapter
Output: +5V DC, 1200mA, UL certified
Dimension (W ×H ×D)
210mm x 186mm x 82mm
Weight
0.78kg
Temperature
0 °C to 45 °C
Humidity
10% to 90% (non-condensing)
Compliance
FCC/CE/ROHS
2.4 Technical specifications
Table2-4 Technical specifications of the eSpace 6810
Item
Specification
Lines
Two straight-through lines.
Supported protocol
Supporting the SIP 2.0, TCP/UDP/IP, HTTP, HTTPS, PPPoE,
RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS,
DHCP, NTP, TFTP, NTP/SNTP, and SIMPLE/PRESENCE
protocols.
Function keys
Ten dedicated keys: Hold, SEND, SPEAKER, Headset Mode,
TRNF (transfer), CONF (conference), MUTE/DEL ,
Volume , Phone Book, and MSG (message).
Five navigation keys.
Three XML programmable soft keys.

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Item
Specification
Device management
Supporting the upgrade of the NAT-friendly remote software
(through TFTP or HTTP) for the devices that are deployed
behind the firewall or the NAT.
Supporting the address book function.
Audio features
Handset, Hands-free, and headset modes in full duplex.
Advanced DSP.
Dynamic negotiation of codec and voice payload length.
HD Voice.
Supporting the G.723.1 (6.3K or 5.3K), G.729AB, G.711 µ/A,
G.726-32K, G.722 (broadband), and iLBC CODECs.
In-band and out-of-band DTMF (in audio, RFC2833, or SIP
INFO mode).
Echo Cancellation.
Supporting the sidetone cancellation, advanced jitter buffer
control, and packet delay and loss concealment.
Telephony features
Intuitive GUI, download of the phone book (XML), voice mail
indicator, customized ring tones.
Call holding, call transferring (attended/blind), Do-Not-Disturb,
call forwarding, call waiting, call waiting mute, redial, call log,
volume control, caller ID display, multi-party conference call,
dialing with a prefix, off-hook autodial, automatic answer, and
dialing.
Network and
provisioning
Supporting manual configuration for static network through
keyboard and LCD, or by logging in to the Web page. Dynamic
network parameters are provided by the DHCP server.
Supporting NAT traversal by using IETF STUN and symmetric
RTP.
Supporting AES-based IP phone configuration file update.
Supporting unified IP phone configuration through the BroadSoft
XML Provision server.
Supporting 802.1x-based network accessing authentication.
Supporting the IEEE 802.1p/q tagging (VLAN) and Layer 3 QoS
protocols.
Software upgrade
Supporting firmware upgrade through TFTP or HTTP and
authentication of configuration files before changing.
Providing the specific URL for users to download configuration
files and upgrade files.
Advanced server
features
Message waiting indicator light.
Supporting DNS SRV query.

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Item
Specification
Security
Supporting DIGEST authentication and encryption by using
MD5, and SRTP.

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3 Installing the eSpace eSpace 6810
3.1 Cable Connections of the eSpace 6810
Figure 3-1 Connecting the eSpace 6810

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Table3-1 Description of the connectors
No.
Connector
Description
(1)
PC port
The port is the 10/100 Mbit/s RJ-45 PC port. You can use
the straight-through cable to connect the PC port. When
using the PC phone, you can configure the port.
(Optional)
(2)
LAN port
The port is the 10/100 Mbit/s RJ-45 LAN port. You need
to use the straight-through cable to connect the LAN port
to the Ethernet port.The phone supports PoE (802.3af)
power. In this case, you must connect the port to the
switch supporting PoE power.
(3)
Power port
5Vpower port. After the network cable connection is
complete, use the special power adapter of the phone to
connect the power port and power to switch on the phone.
(4)
Headset port
RJ-9 port. If you want to use the headset for
communication, install the headset socket to the port.
(5)
Handset port
RJ-9 port. If you want to use the headset for
communication, install the headset socket to the port.
3.2 Starting the eSpace 6810
After the eSpace 6810 is powered on, a progress bar is displayed on its screen. This progress
bar disappears after the startup page is accessed.
3.3 Safety Compliance
The eSpace 6810 complies with the Federal Communications Commission (FCC), Confermite
Europeenne (CE), and various safety standards. The eSpace 6810 specialized power adapter is
compliant with the Underwriter Laboratories (UL) standard. Use only the matching power
adapter provided with the package. The manufacturer's warranty does not cover damages to
the phone caused by unsupported power adapters.
3.4 Warranty of Quality
If you purchased the eSpace 6810 from a distributor, contact the distributor for replacement,
repair, or refund. If you purchased the product directly from Huawei, contact Huawei sales
and service representatives for a return materials authorization (RMA) number before you
return the product. Huawei reserves the right to remedy the warranty policy without prior
notification.

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Use a power adapter provided by the eSpace 6810; otherwise, damages can be caused to the
products and the manufacturer warranty is void.

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4 Configuring the eSpace 6810
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4 Configuring the eSpace 6810
4.1 Configuring the Phone Through the Keypad
To enter the configuration menu, press MENU. View the menu by pressing UP, DOWN,
LEFT, or RIGHT. Press MENU to confirm the selection of a menu item, and delete an entry
by pressing BackSpace.For details, see Figure 5-1.
The phone automatically exits the menu when an incoming call comes or the phone is
off-hook. If no keypad operation is performed within one minute, the IP phone automatically
displays the standby image.
Table4-1 Keypad configuration menu
Menu
Configuration Description
Call History
Displays history records of received, dialed, transfered and missed
calls.
Status
Displays the network status, account status, software version, MAC
address, and hardware version of the phone.
Phone Book
Displays the phone book and related option.
[New Entry]Add a phone book record.After the fields such as First
Name, Last name, Number, and Acct are set or selected, select
Confirm Add and press MENU to confirm the operation. Select
Cancel & Return and press MENU to cancel the added
information and return to the previous menu.
[Download Phonebook]Select Download Phonebook and press
MENU. Then the phone downloads the updated phone book from
the TFTP or HTTP server. This requires corresponding
configuration of the download items of the phone book on the Web
page.
[Delete All Entries]Delete all contacts in the phone book.
Preference
Displays the preference submenus of a user.
[Do Not Disturb]Choose this menu to enable or disable the DND
function.
[Ring Tone]Choose this menu to set different ring tones.
[Ring Volume]Press MENU to hear the selected ring volume. Press

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Menu
Configuration Description
LEFT or RIGHT to turn up or turn down the volume.
[LCD Contrast]Choose this menu and Press LEFT or RIGHT to set
the LCD screen contrast.
[LCD Brightness]Press LEFT or RIGHT to set the LCD brightness
of the IP phone in active and idle states. The value ranges from 0 to
8.
[Download SCR XML]Send a request to the HTTP/TFTP server for
downloading a screen saver to replace the original one. For details
on how to configure this service, see the Huawei IP Phone eSpace
6805&6810&6830&6850&6870 Administrator Guide or contact the
administrator.
[Erase Custom SCR]Restore the factory setting for the standby
image.
[Display Language]Choose this menu to select the language.
[Time Settings]Set the date and time of the IP phone.
Press LEFT or select Back to return to the main menu.
Config
Display the configuration submenus.
[SIP]Set the SIP server for each account, including Account, SIP
proxy, Outbound proxy, SIP user ID, SIP Auth ID, SIP
password, SIP transport, and Audio CODECs.
[Upgrade]Configure the firmware server and the file download
server. Select either TFTP or HTTP to upgrade the firmware or
configure the phone.
[Factory Reset]Type the MAC address on back of the phone. Press
OK softkey to restore the factory reset settings. Factory reset clears
all configurations and restores the phone to factory settings.
[Layer 2 QoS]
Configure the 802.1Q VLAN tag and 802.1P priority.
Press LEFT or select Back to return to the main menu.
Factory
Functions
These items are used for factory testing and not recommended for users.
[Audio Loopback]Speak to the handset. If you hear your voice in
the handset, your audio works well. Press MENU to exit the mode.
[Diagnostic Mode]All LEDs are on. Press any key on the keypad to
display the key name on the LCD. Pick up the handset or press
MENU to exit the diagnostic mode.
Press LEFT or select Back to return to the main menu.
Network
Enable or disable the DHCP protocol. Set the IP address, subnet mask,
and gateway address by using the keypad if the static IP mode is
selected.
Reboot
Reboot the device.
Exit
Exit the menu.

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4.2 Configuring the Phone Through Web Browser
The Web server embedded in the eSpace 6810 responds to the HTTP, HTTPS GET, or POST
requests. Embedded HTML pages allow a user to configure the IP phone through any Web
browser such as Microsoft Internet Explorer or Mozilla Firefox.
4.2.1 Accessing the Web Configuration Menu
Connect the phone and computer on a reachable network. Do as follows:
Connect the computer to the same hub or switch as the phone is connected to. In absence of a
hub/switch (or free ports on the hub/switch), connect the computer directly to the phone by
using the PC port on the phone. Make sure that the phone is powered on and displays the IP
address.
To access the Web configuration menu of the phone, do as follows:
1. Start the Web browser on your computer.
2. Enter the IP address of the phone in the address box of the browser. If the phone is
properly connected to a working Internet. The format of the address is xxx.xxx.xxx.xxx,
in which xxx stands for a number from 0-255. You can use this number to access the
Web configuration menu. For example, if the phone displays 10.10.10.1, enter
http://10.10.10.1 in the address box of the browser.
3. Enter the administrator password(the default password is admin.) to access the Web
configuration menu.
Figure 4-1 Login page

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4.3 Configuration Page
This section describes the options of Status and Basic Settings on the Web configuration
page.
The functions available for the end user are as follows:
Status: Display the network status, account status, software version, and MAC address
of the phone.
Basic Settings: Basic preferences such as date and time settings.
Figure 4-2 Status page
Table4-2 Device configuration on the Status tab page
Field
Description
MAC Address
The device ID in the hexadecimal format.
This is an important ID for service provider to solve problems.
IP Address
The IP address of the eSpace 6810.
Part Number
The code of a product.
Product Model
The product model.
Software Version
Information about the current software version. The value of
prog indicates the main version number.
System Up Time
The power-on duration since the last reboot.

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Field
Description
System Time
The current time of the system.
Registered
Whether accounts are registered on the related SIP server(s).
The eSpace 6810 supports 2 unique SIP accounts.
PPPoE Link Up
Whether the PPPoE connection is enabled when the phone is
connected to a DSL modem.
Figure 4-3 Basic setting page
Table4-3 Description ofthe basic setting page
Field
Description
End User Password
This parameter allows changing the login password of an end
user.
This field is case sensitive with a maximum length of 30
characters.
IP Address
The eSpace 6810 operates in two modes:
DHCP/PPPoE Mode:
All the field values for the static IP mode are not available
even though they are stored in the Flash memory. The eSpace
6810 acquires its IP address from the first DHCP server that
the eSpace 6810 detects on its LAN. To use the PPPoE
feature, set the PPPoE account. The eSpace 6810 establishes a

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Field
Description
PPPoE session if any of the PPPoE fields are set.
Host Name and Domain Name:The special DHCP options that
are added to the DHCP Discover and DHCP Request after
configuration.
Preferred DNS: The eSpace 6810 uses the DNS server if
Preferred DNS is configured.
Static IP Mode:
Configure all of the following fields: IP address, Subnet Mask,
Gateway, Default Router IP address, DNS Server 1 (primary),
and DNS Server 2 (secondary).
802.1X mode
This parameter is set to perform the 802.1X authentication when
the IP phone is connected to a switch. You can click Disable to
disable the authentication function, and click EAP-MD5 to
perform the registration authentication.
IdentifyID used during the 802.1x authentication
MD5 PasswordMD5 password used during the 802.1X
authentication
Iine Keys
This parameter is set for specifying function modes of line keys.
By default, the value of Key Mode is Line, which is used by
common lines. If the value of Key Mode is Shared Line, it
indicates that accounts scattered in various areas can share the
line.
Time Zone
This parameter controls the date and time display according to the
specified time zone. If the DHCP Option 2 is enabled, the DHCP
server overrides and centrally controls the setting of Time Zone in
the phone. The feature functions on the phone only when you set
the NTP server correctly.
LCD Backlight
Brightness
This parameter is set for adjusting the LCD brightness of the IP
phone in active and idle states. The value ranges from 0 to 8.
LCD Contrast
LCD contrast. The value ranges from 0 to 20.
Time Display Format
The LCD time is displayed in 12-hour or 24-hour format.
Disable in-call DTMF
display
The default value is No. If the parameter is set to Yes, the DTMF
digits that are pressed during the call will not be displayed on the
LCD for security reasons.
Disable Missed Call
Backlight
The default value is No. By default, the LCD backlight is on when
a missed call exists.
HEADSET Key Mode
Select default answering or dialing mode as the headset mode.
When selecting a default mode, press HEADSET to enter the
headset dialing status. If you press HEADSET when setting
Toggle Headset/Speaker, the headset icon is displayed on the
LCD. In this case, press , you can make a call or answer a
call in Headset mode.
Call History Flash
This parameter is set for configuring the duration of recording