Hubbell GAI-Tronics RED ALERT 397-700CB User manual

Pub. 42004-461D
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
GAI-TRONICS®
AHUBBELL COMPANY
Hands-free VoIP Retro-Fit Telephones
TABLE OF CONTENTS
Confidentiality Notice.....................................................................................................................3
Product Overview............................................................................................................................3
System Requirements and Limitations.................................................................................................4
Tips for VoIP Subscribers......................................................................................................................5
Features and Functions ..........................................................................................................................5
Operation.........................................................................................................................................6
Autodial Emergency Call.......................................................................................................................6
All Models ............................................................................................................................................................6
Placing a Telephone Call using Keypad................................................................................................6
Models 398-702CB, 398-702RT, and 398-702TP ................................................................................................6
Receiving a Call.......................................................................................................................................6
Multicast Broadcast................................................................................................................................7
Monitoring and Reporting.....................................................................................................................7
Installation ....................................................................................................................................10
General Information.............................................................................................................................10
Safety Guidelines...................................................................................................................................10
Station Placement..................................................................................................................................10
Security Hardware................................................................................................................................10
Removal and Replacement Installation (All Models)........................................................................11
Setup..............................................................................................................................................14
Field Wire Installation..........................................................................................................................14
Power ..................................................................................................................................................................14
Network Cable ....................................................................................................................................................15
I/O.......................................................................................................................................................................16
Recommended Cabling.......................................................................................................................................17
VoIP Telephone Input Contacts..........................................................................................................17
VoIP Telephone Output Contacts .......................................................................................................17
Strobe Connection.................................................................................................................................18
Status Indication...................................................................................................................................19
Power ..................................................................................................................................................................19

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HANDS-FREE VOIP RETRO-FIT TELEPHONES PAGE ii
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Heartbeat.............................................................................................................................................................19
EACT..................................................................................................................................................................19
Programming ................................................................................................................................19
VoIP PCBA Setup.................................................................................................................................19
VoIP PCBA Initial Network Configuration........................................................................................................19
Maintenance..................................................................................................................................20
General Information.............................................................................................................................20
Preventive Maintenance.......................................................................................................................20
Cleaning..............................................................................................................................................................20
Prevention ...........................................................................................................................................................20
Service....................................................................................................................................................20
Troubleshooting....................................................................................................................................21
Specifications ................................................................................................................................22
Replacement and Optional Parts.........................................................................................................23

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GAI-TRONICS®
AHUBBELL COMPANY
Hands-free VoIP Retro-Fit Telephones
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party.
Product Overview
RED ALERT®VoIP Retro-Fit Telephones are designed for connection to a 10/100 baseT Ethernet.
These telephones will operate from Power-over-Ethernet or an external power source. The VoIP
Telephones provide direct point-to-point communications between personnel throughout the facility over
the existing LAN. The appropriate RED ALERT®retrofit models are designed to replace Code Blue,
Ramtel, or Talk-A-Phone telephones utilizing a six-hole mounting pattern.
The following RED ALERT®VoIP Retro-Fit Telephones are detailed in this manual:
Table 1. Model Chart
Model Description
397-700CB Code Blue Flush-Mount Hands-free VoIP Telephone, weatherproof brushed stainless
steel front panel, HELP autodial push button, and CALL RECEIVED WHENLIT LED.
397-700TP Talk-A-Phone Flush-Mount Hands-free VoIP Telephone, weatherproof brushed
stainless steel front panel, HELP autodial push button, and CALL RECEIVEDWHENLIT
LED.
397-700RT Ramtel Flush-Mount Hands-free VoIP Telephone, weatherproof brushed stainless steel
front panel, HELP autodial push button, and CALL RECEIVED WHENLIT LED.
398-702CB Code Blue Flush-Mount VoIP Telephone, weatherproof brushed stainless steel front
panel, HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad, and
CALL RECEIVEDWHENLIT LED.
398-702TP Talk-A-Phone Flush-Mount VoIP Telephone, weatherproof brushed stainless steel front
panel, HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad, and
CALL RECEIVEDWHENLIT LED.

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Model Description
398-702RT Ramtel Flush-Mount VoIP Telephone, weatherproof brushed stainless steel front panel,
HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad, and CALL
RECEIVED WHENLIT LED.
Code Blue is a registered trademark of Code Blue Corporation.
Talk-A-Phone is a registered trademark of Talk-A-Phone Co.
Ramtel is a registered trademark of Ramtel Corporation.
System Requirements and Limitations
The VoIP Telephones require Power-over-Ethernet or a local 24–48 V dc power source for operation.
Two VoIP telephones can be connected in a peer-to-peer configuration without the need for a LAN.
However, a 10/100 BaseT Ethernet with SIP server is required for systems containing three or more VoIP
Telephones. Conferences are limited by the customer’s LAN media capabilities and the services
available at each end point.
In addition to direct point-to-point dialing (peer-to-peer), directly or via a SIP server, each telephone is
capable of receiving a Multicast broadcast. Multicast allows a single audio stream to be sent to multiple
end points simultaneously, to achieve multi-point paging or Public Address functionality over IP.
Multicast requires the use of a SIP server that specifically supports Multicast functionality and each
telephone must be configured (enabled) to receive Multicast packets.

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Tips for VoIP Subscribers
If you have or are thinking of subscribing to an interconnected VoIP service, you should:
Provide your accurate physical address to your interconnected VoIP service provider to ensure that
emergency services can quickly be dispatched to your location.
Be familiar with your VoIP service provider’s procedures for updating your address, and promptly
update address information in the event of a change.
Have a clear understanding of any limitations of your 911 service.
If your power is out or your internet connection is down, be aware that your VoIP service may not
work. Consider installing a backup power supply, maintaining a traditional phone line, or having a
wireless phone as a backup.
If you have questions about interconnected VoIP and 911 or about VoIP in general, see
http://www.fcc.gov/cgb/consumerfacts/voip.html.
Features and Functions
The RED ALERT®voice-over-internet protocol (VoIP) hands-free telephones include the following
features:
SIP compatible (RFC3261)
Automatic call divert (memory list)
Weather and vandal resistant
Real-time alarm reporting via email, syslog, or TMA software
Configurable via web page, serial link or download
Four auxiliary inputs, two volt-free contact outputs
Multicast capability, up to eight addresses
ADA Compliant

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Operation
Autodial Emergency Call
All Models
To place an emergency call:
1. Press the HELP push button to place an immediate call to a preprogrammed emergency number,
typically a security office or 911.
2. The CALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA),
will light steady when the call is answered.
3. The call cannot be terminated by the initiator. The call is terminated by the following: the receiving
caller, or the defined timeout of the call duration, or the SIP server.
Placing a Telephone Call using Keypad
Models 398-702CB, 398-702RT, and 398-702TP
To place a general telephone call using the keypad:
1. Press the CALL push button.
2. Wait for the dial tone.
3. Use the keypad to dial the desired number.
4. C
ALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA), will
light steady when the call is answered.
5. The call is terminated by the following: pressing the CALL push button, or the receiving caller, or the
defined timeout of the call duration, or the SIP server.
Receiving a Call
When a RED ALERT®VoIP Emergency Telephone is called, the unit automatically goes off-hook (auto-
answer) and a conversation can take place.

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Multicast Broadcast
When making a Multicast call, the SIP server will send a paging request to a specific IP address and
expect multiple telephones to accept and play the subsequent audio. GAI-Tronics VoIP telephones can be
programmed for up to eight Multicast addresses to permit the receipt of Multicast broadcasts from
different sources or to enable zoning of broadcasts. Each Multicast address can be assigned a priority (via
programming) to define which can override which. A telephone with Multicast enabled can still make
and receive normal calls (peer-to-peer or SIP server). Normal calls can be assigned a priority level,
defining whether calls can override Multicasts or vice versa.
Monitoring and Reporting
Each telephone can recognize and generate several hardware and configuration fault condition alarms.
These alarms can be signaled to a remote site using three methods:
Syslog output over TCP
SMTP mail message
Telephone Management Application (TMA) software (purchased separately)
Available alarms are:
Handset integrity loop (if applicable)
Configuration error
Cold reset (power cycle)
Warm reset (internal command)
Keypad error (if applicable)
Key hook (off hook status, if applicable)
Register fail
Audio Path Test (speaker/microphone test)

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Figure 1. Model 397-700CB Figure 2. Model 397-700RT
Figure 3. Model 397-700TP Figure 4. Model 398-702CB

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Figure 5. Model 398-702RT
Figure 6. Model 398-702TP

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Installation
General Information
WARNING This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.
CAUTION Do not install this equipment in areas other than those indicated on the
approval listing in the “Specifications” section of this manual. Such installation may cause a safety
hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.
NOTE:This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Depending upon the wiring and features used on this device, additional
precautions may be necessary not to cause harmful interference. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
Safety Guidelines
When installing any GAI-Tronics equipment, please adhere to the following guidelines to ensure the
safety of all personnel:
Do not install wiring during a lightning storm.
Electrostatic Discharge (ESD) Protection: Your VoIP telephone may have an earth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system.
Do not install jacks in wet locations unless the jack is specifically designed for wet locations.
Station Placement
To prevent audio feedback problems in the system, volume settings, and station placement must be taken
into consideration. Unpleasant feedback problems can be reduced by:
Pointing the telephone away from other telephones located nearby
Reducing speaker volume levels
Security Hardware
All of the telephones described in this manual are vandal resistant. The front panel for each telephone
covered in this manual is attached to its enclosure with security screws. A GAI-Tronics Model 233-001
Security Screwdriver or Torx T-25 security head tip (sold separately) is required for installing the
telephone.

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Removal and Replacement Installation (All Models)
The appropriate RED ALERT®retrofit models are designed to replace Code Blue, Ramtel, or Talk-A-
Phone telephones utilizing a six-hole mounting pattern, as follows:
1. Remove the existing telephone.
2. Remove the retro-fit telephone’s back box from its front cover. Retain the hardware for re-
installation.
3. Remove the plug from the opening being used on the back box and feed the Ethernet line and
peripheral device wiring through the cable entry hole.
4. The connecting line should be equipped with an RJ45 modular connector. Plug the connector into the
mating network connector on the VoIP PCBA mounted to the Carrier PCBA. Refer to Figure 9.
5. Connect any required peripheral devices. Refer to Figure 9 and Figure 10.
6. Re-attach the back box to its front panel.
7. Allow the telephone a minimum of 35 seconds to initialize.
8. Using the “Setup” section of this manual, perform the initial programming. Refer to the
“Programming” section on page 19.
9. Verify operation by calling to and from another phone. Verify operation of peripheral equipment.
10. Complete the installation by attaching the RED ALERT®Retro-fit VoIP Telephone in place of the
removed telephone using the security screws provided, 10–12 in-lbs. of torque recommended.

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Figure 7. Back Box for Ramtel (RT) and Code Blue (CB)

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Figure 8. Back Box for Talk-A-Phone (TP)

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Setup
Field Wire Installation
After all the field wires are pulled through the rear enclosure, install all connections as indicated below.
Refer to Figure 9 for wiring details. Refer to Table 5 on page 17 for the recommended conductor sizes.
NOTE: Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1),
and local codes for the specific requirements regarding your installation. Install all equipment without
modification and according to the local and national codes. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.
Power
Power-Over-Ethernet
Connect power to the system as indicated in your PoE equipment manual.
Local Power
When PoE is not available, a separate, isolated 24–48 V dc power supply is required. See the
“Replacement and Optional Parts” chart on page 23 for recommended optional plug-in power supply
(required only if PoE is not available.) A removable terminal block P5 has been provided for connection
of local power to the telephone. Connect the positive conductor to the (+) terminal and the negative
conductor to the (−) terminal of P5. See Table 2 for wiring and Figure 9 for the location of P5.
Table 2. Power – P5
Pin Label Description
1 (+) Positive
2 (−) Negative
Ground
The enclosure of each phone must be connected to earth ground. Install a #6 ring lug on the ground
conductor prior to connection to the ground screw located on the rear of the front panel.

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Network Cable
Connect a Cat5 or Cat5e UTP cable with an RJ45 connector between the Local Area Network (LAN) and
the VoIP PCBA.
Figure 9. VoIP Telephone PCB Assembly

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I/O
Inputs
Four auxiliary inputs have been provided for customer use. Terminations for these inputs are provided on
terminal block P12.
Table 3. Auxiliary Inputs – P12
Pin Label Function
1 IN4 Input 4
2 COM Common
3 IN3 Input 3
4 COM Common
5 IN2 Input 2
6 COM Common
7 IN1 Input 1
8 COM Common
Outputs
Two outputs have been provided for customer use. Terminations for these outputs are provided on
connector P10.
Table 4. Output Contacts – P10
Pin Label Description
1 C1 Common Output 1
2 NO1 Normally Open Output 1
3 C2 Common Output 2
4 NO2 Normally Open Output 2

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Recommended Cabling
Table 5. Recommended Cabling
Cable Use Size
LAN Cat5 or Cat5e UTP cable with an RJ45 connector
Power Two-conductor, No. 22 AWG is typical
Inputs Two-conductor, No. 22 AWG is typical
Output contacts Two or three-conductor, No. 18 AWG is typical
VoIP Telephone Input Contacts
Each VoIP Telephone accepts four volt-free inputs. Refer to the “Specifications” section of this manual
for the input ratings.
The function of each input is configurable. Inputs can be configured for one of the following modes: On,
Off, or On/Off. The signals can also be inverted between active high (INVERT) or active low
(NORMAL). Activation of these inputs can be configured to update a SYSLOG or generate an email.
Please refer to Figure 9 on page 15 of this manual and the “Logic Settings” section of GTC Pub. 42004-
396, “VoIP Telephone Configuration Guide” for programming instructions for these inputs.
VoIP Telephone Output Contacts
Each VoIP Telephone contains two volt-free output contacts. Refer to the “Specifications” section of this
manual for the output ratings. Both outputs are single-pole, single-throw contacts.
The function of each output is configurable. Outputs can be configured for one of the following modes:
On, Off, Pulse, Mute, Ring, Call, Connect, Hook, In Use, Ring Cadence, Ring Out, Page, Registered, or
Emergency. In some modes, the duration of the activation or on/off times can also be set. Please refer to
Figure 9 on page 15 of this manual and the “Logic Settings” section of GTC Pub. 42004-396, “VoIP
Telephone Configuration Guide” for programming instructions for these outputs.

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Strobe Connection
Each RED ALERT®VoIP Telephone includes two solid state relays, as previously noted. Contact 1
allows peripheral equipment, such as beacons, video cameras, and alarm generators, to be activated when
the HELP push button is pressed. The relay can remain energized for the duration of the emergency call.
In most applications, this output is used to operate a GAI-Tronics Model 530-001/531A Strobe (sold
separately). For connection details, please refer to Figure 10 or the Model 530-001/531A installation
instructions included with the strobe (GTC Pub. 42004-395).
Figure 10. GAI-Tronics Models 530-001 and 531A Strobe Connection Details

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Status Indication
Power
The Power LED located on the VoIP PCBA illuminates when power is applied to the telephone. Refer to
Figure 9 on page 15 for location.
Heartbeat
The Heartbeat LED located on the VoIP PCBA will flash once communication over the LAN is
established. Refer to Figure 9 on page 15 for location.
EACT
The EACT LED located on the VoIP PCBA will turn ON when VoIP PCBA is connected to an Ethernet
device and flash when data is being transmitted. Refer to Figure 9 on page 15 for location.
Programming
The installer should ensure that the network is configured to allow VoIP communications (using the SIP
protocol) between the desired locations before attempting to configure the GAI-Tronics VoIP Telephones.
The general sequence for set up of the VoIP telephone is as follows:
VoIP PCBA Setup
The easiest way to get started is to make a network connection to the unit and log on via a web browser.
The unit is initially set with a static IP address:
IP address 192.168.1.2
A user name and password will be requested. The initial factory settings are:
User Name user
Password password
Changing the user name and password is recommended. This security measure helps to prevent
unauthorized changes to the VoIP Telephone Interface’s configuration.
VoIP PCBA Initial Network Configuration
Each VoIP PCBA must be set up for the network prior to installation. Assign a local ID, domain, proxy,
and registrar.
Assign a host name The host name provides identification of the different VoIP PCBAs on the
network.
Test Verify that calls can be made successfully.
Maintain Monitor alarms. Set up auto-updates.
Refer to Pub. 42004-481 for detailed programming instructions for these VoIP devices.

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Maintenance
WARNING This product can contain hazardous voltages. Always remove power to this
station prior to servicing.
General Information
1. Inspect and replace frayed or cracked wiring.
2. Secure/replace loose wires and terminal lugs.
3. Remove corrosion from terminals.
4. Inspect fuse F1 on the VoIP Carrier PCBA.
Preventive Maintenance
Stainless steel does require maintenance to prevent corrosion from occurring. Different installation
locations may require more regular maintenance than others, depending on the environment and exposure
to airborne contaminants. The following maintenance steps should be performed on a regular basis or
when corrosion is first noticed.
Cleaning
For general cleaning, wipe surface with a cleanser or cleanser and water mixture. Any cleanser that is
safe for glass is usually safe for stainless steel. Wipe dry.
If corrosion or rusting is noticed, remove with a non-abrasive commercial cleanser and water. Rub
stained areas in the same direction as the existing grain. Stubborn stains may be removed with a paste
made from magnesium oxide, ammonia, and water. Wipe clean with water rinse and dry.
Prevention
Automotive wax provides the best results in preventing corrosion on stainless steel. Simply apply wax,
let dry to a haze, and buff to a shine with a clean dry cloth. This application should protect the telephone
surface for many months as it will allow natural re-formation of the chromium oxide layer.
DO NOT use steel wool, sandpaper, mineral acids, bleaches, or chlorine cleansers on the stainless steel.
Service
If your RED ALERT®VoIP Telephone requires depot service, contact your Regional Service Center for a
return authorization number (RA#). Equipment should be shipped prepaid to GAI-Tronics with a return
authorization number and a purchase order number. If the equipment is under warranty, repairs will be
made without charge. Please include a written explanation of all defects to assist our technicians in their
troubleshooting efforts.
Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help identifying the Regional
Service Center closest to you.