
ADS-RR(SR)-FOR02B-AS-IG-EN maestro.idatalink.comAutomotive Data Solutions Inc. © 2022 7
Ford F250 350 450 550 XL without scrEEn without cd pLayEr
2017-2019
TROUBLESHOOTING TABLE
PROBLEM SOLUTION
Steering wheel controls do not work but LED on the Maestro does blink
when steering wheel buttons are pressed.
Ensure the blue 4-pin steering wheel control cable is connected between the
Maestro and the radio. The radio will use either the 3.5mm jack OR the blue/
yellow wire, not both.
Connect the 3.5mm jack from the Maestro blue 4-pin cable to the radio’s
3.5mm port (labeled steering, remote, or wheel). If no such port exists, wire
the blue/yellow to blue/yellow (Kenwood/JVC) or to the radio’s Key 1 wire
(brands not listed/other) and secure the 3.5mm jack. It will not be used.
Verify the buttons are set up in the flash. If any button is set to “none” for
“press once”, it will do nothing. “Hold” column can be left as none and the
“press once” function will operate with one press and when holding the
button.
Refer to radio’s owner’s manual to verify if the radio has this function:
• JVC/Kenwood : Steering Wheel Control (ON/OFF): choose ON
• Nakamichi : if model is listed, ensure PAC mode is on. If “other”, learn the
buttons in the radio steering wheel menu.
• Sony : Steering Wheel Control (Custom/Preset): choose Preset. If phone
buttons do not operate properly, flash the module as Pioneer – 2009 and
newer with BT. Then select “custom” instead of “preset” and learn the
buttons in the radio menu.
• Other brands – radio should have a steering wheel menu to learn the
buttons. You may have to select type A/B/C/1/2/3 and try learning again
if buttons are not saving. Refer to radio manufacturer’s tech support for
further advice if not learning properly.
Radio does not turn on. If installing a modular radio and it is not turning on, ensure the screen is
secured and any trim pieces on the radio have been installed fully. Not
installing these fully will prevent radio from powering up.
Test red and yellow wires for DC voltage at radio using a multimeter. Contact
support if no voltage on red or yellow.
There is no image from the backup camera and/or the steering wheel
controls do not work.
4.3” MyFord vehicles – ensure the 12-pin connector from the 4.3” factory
screen is connected to the 12-pin plug of the T harness.
HRR-FO2, verify both the white and yellow connectors from the 12-pin
harness are connected to the main harness of the HRR-FO2.
6.5” MyFord Touch vehicles – ensure the camera and steering wheel
connections are made at the Sync plug as shown on the diagram.
The light on the Maestro is flashing RED ONCE. There is no firmware on the module. Flash the RR module using Weblink
Desktop and log in. Do NOT use DEMO MODE.
MAESTRO RR RESET PROCEDURE:
Turn the key to the OFF position, then disconnect all connectors from the module.
Press and hold the module’s programming button and connect all the connectors back to the module. Wait, the module’s LED will flash RED rapidly (this may
take up to 10 seconds).
Release the programming button. Wait, the LED will turn solid GREEN for 2 seconds to show the reset was successful.
TECHNICAL ASSISTANCE
Phone: 1-866-427-2999
Web: maestro.idatalink.com/support add www.12voltdata.com/forum/
IMPORTANT: To ensure proper operation, the aftermarket radio needs to have the latest firmware from the manufacturer. Please visit the radio
manufacturer’s website and look for any updates pertaining to your radio.