Ingenico AXIUM DX8000 User manual

DIV434837A rev3
Quick Start Guide
AXIUM DX8000
GETTING STARTED
Set up your DX8000 in a convenient location close to a power source. Connect the power cable to the power
supply and the USB connector socket of the terminal.
CHANGING THE PAPER ROLL
Hold the terminal in one hand. Open the paper roll compartment by lifting the catch located at the top of the
DX8000. Fully open the printer cover and remove the old paper roll.
Unstick the end of the new roll and insert the paper roll in the compartment as shown below:
Pull the paper to the top of the terminal. Holding the free end of the paper, close the cover. Press
simultaneously on both upper corners of the cover until it clips into position.
ONLY OPEN THE PRINTER COVER AS SHOWN - DO NOT FORCE THE PRINTER COVER
Contactless Card
Read Area
Contactless Card
Indicator
Front Camera
Screen
Smart Card
Reader Slot
Rear Camera
Flash Light
Battery
Compartment
Base Charging
Connectors
Speaker
Paper Roll
Compartment
Power Key
Volume Keys
USB Connector
Port
Magnetic Card
Reader

DIV434837A rev3
INSTALLING THE TERMINAL
Power the
terminal on by
pressing the
power key for 3 to
4 seconds. From
the initial power
on screen swipe
up, then tap the
NER PAY icon.
Select Open
settings.
The terminal will
scan for local
available networks
and provide a list
to select from.
Tap the Wi-Fi
network option
that the terminal
is to be
connected to.
Enter the relevant
password of the
network, then select
CONNECT
A successful
connection is
indicated with the
icon turning green.
Select DONE, the
terminal will return
to the initial
installation screen
Select NEXT.
The terminal will
connect to the
configuration
system. Please
wait will be
displayed during
this phase.
Enter the merchant
number you have
been provided with
then select
CONFIRM
You will be
prompted to enter
a supervisor code.
Enter a supervisor
code of your
choice.
Select then
select CONFIRM
Confirm the
supervisor code by
re-entering it, then
select CONFIRM.
The application is
now configured
and will close. To
start using the
terminal for
transactions tap
the NER PAY icon
to re-open the
application.

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THE CHIP CARD READER
Customer cards must be inserted as shown, with the chip upwards. Push the card
fully into the slot below the screen and follow the instructions on screen.
If you see a “Please Insert Again” message, check the card orientation and try
again.
DO NOT remove the card until instructed to do so by the terminal.
Chip & PIN Transactions –SALE
Chip & PIN Transactions –REFUND
Select SALE from the menu options.
Enter the sale amount for the transaction and tap
For example, enter £12.34 as 1234
The customer’s card should be inserted into the card reader.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed ,
the terminal will connect to the acquirer for authorisation.
If the transaction is authorised the terminal will display
‘Transaction Approved’
The terminal will print two receipts. The merchant copy will
be printed first. After confirming a successful print by
selecting OK, the terminal will prompt for the card to be
removed. The customer receipt will be printed after the
card’s removal
Select REFUND from the menu options.
Enter the refund amount for the transaction and tap
The customer’s card should be inserted into the card reader.
Once the customer’s card is presented you will be prompted
for the Supervisor Code.

DIV434837A rev3
Contactless –SALE
The terminal will now connect to the acquirer for
authorisation, if the refund is authorised then “REFUND
ACCEPTED” will be shown.
The terminal will print the merchant receipt which the
customer must sign. Remove the card.
Check the signature on the merchant copy with that on the
card. If the signature is valid then choose “YES”, otherwise
choose “NO”.
The terminal will then print the customer copy.
Select SALE from the menu options.
Enter the sale amount for the transaction and tap .
The cardholder should present their card/payment
device to the top of the terminal where the contactless
symbol is displayed.
The terminal will contact the acquirer for authorisation.
A merchant receipt will then be printed. The terminal will
then present the option for a customer receipt to be
printed, select No or Yes as appropriate.

DIV434837A rev3
Transaction Receipt –(Merchant Copy –CHIP & PIN card)
Merchant ID
Terminal ID
Card Issuer
Card Number
Successful PIN Entry
Auth Code
Date & Time
Transaction Number
Card AID & Label
Transaction Type
Entry Method
ICC for Inserted Cards
SWIPED for Swiped Cards
KEYED for Keyed Cards
CONTACTLESS for Contactless
Cards

DIV434837A rev3
Mail Order –SALE
End of Day Reports
Change the selected service to Customer Not Present.
This is achieved by tapping the icon in the top right of the
display. Tapping the Select Service option popup and
selecting the Customer Not Present option presented.
Select the appropriate card capture detail option for the
transaction.
Key in the amount for the transaction and select .
Type in the customer’s card number expiry date and security
code then select .
If there are numbers in the customer post code select .
Enter the numbers from the cardholder’s postcode (e.g.
NW1 6XG is 16), and the numbers from the cardholder’s
address (e.g. Flat 221b is 221) select .
The terminal will connect to gain authorisation. The result of
the CSC/AVS check is then shown and will prompt you to
choose “Decline” or “Accept”.
To access the reports menu, press the option at the top left of the
screen, then tap “TOTALS/REPORTS”. Enter the Supervisor password
and tap .
END of day banking: It is advised that this be done at the end of each
day that you trade.
X-Totals: can be printed at any time throughout the day and give a sub-
total of all transactions performed. X totals do not reset the totals within
the terminal.
Z-Totals: show the total transactions taken since the last Z balance was
completed. Once completed the totals within the terminal are reset to
zero.

DIV434837A rev3
Copyright © 2021 Ingenico (UK) Ltd.
This Quick Start Guide relates to AXIUM DX8000 terminal –NER PAYMENT software.
Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any
loss, damage or injury that may be incurred as a result of any errors or inaccuracies. The product is varied to suit requirements and as
such some features may vary or be disabled. This document should be accepted as a guide only to the use of the product.
In the effort for continued improvements in design and quality, products features and information regarding setting up, installation and use
of all Ingenico products is subject to change without prior notice.