Ingenico Move 5000 User manual

www.axepta.be
BE [phone]
User
Guide
Move
5000
Paper roll holder
Contactless reader
Touch screen
Keyboard
shortcuts
F1 F2 F3 F4
Paper feed
EN
PLACE PAPER ROLL
ORDER PAPER?
NEED TECHNICAL ASSISTANCE?
1. Push the lid up
2. Open the lid entirely
3. Place the roll as indicated and close the lid
Complete the form with this QR
code:
1. Take a receipt of an earlier successful transaction
2. Write down some important references:
 -YouwillndyourlogicalID(3000...)atthebottomofthereceipt
 -YouwillndyourterminalIDandyourclientnumber(201...)on
top of the receipt
3.Contactouragentsonthefollowingnumber:
BE [phone]
[email protected]
1.
2.
3.
DIS/CONNECT BATTERY
1. Turn around your terminal
2. Move the valve upwards and remove the cover
3. Nowyoucanplace/removethebattery
4. Placethecoverbackandlockthevalve
Place/removebattery

SOFT RESET OF YOUR TERMINAL
USE A PAYMENT CARD
KEYBOARD SHORTCUT F4
MAKE A PAYMENT
OVERVIEW TERMINAL
ALTERNATIVE
HARD RESET OF YOUR TERMINAL
1. Push the point key
and the cancel key simultaneously
2. The terminal switches itself off
3. ReboottheterminalwiththeOKkeyandwaituntilthe
terminalisfullyrebooted
1. With the chip
Contactless
reader
Paper roll holder
Date,timeand
batteryindicator
Function key
Stop key
Cancel key
OKkey
Wi/GPRS
indicator
Keyboard
shortcuts
F1 F2 F3 F4
Paperfeed
You can use this key to:
1. Print a copy of the last transaction
2. Request the result of the last transaction (not printed)
3. Printcurrenttransactions,withoutclosingtheday
(no reset / X-totals)
4. Print current transactions with a day closure
(reset / Z-totals)
1. PushtheOKkey
2. EntertheamountandconrmwithOKkey
3. Hand the terminal over to the customer
4. Use your payment card
5. ConrmPIN(ifasked)
6. ReclaimtheterminalandconrmwithOK
7. Givethersttickettotheclient
8. The second ticket is for the merchant
1. PushthekeyboardshortcutF1
2. Select “payment“ andfollowthestepsabove
1. Remove the cover
2. Removethebatteryandwaitfor30seconds
3. Placethebatteryandthecoverback
4. ReboottheterminalwiththeOKkeyandwaituntilthe
terminalisfullyrebooted
2. Pay contactless
3. Withthemagneticstrip
INSTALLATION OF YOUR TERMINAL
1. Pushthegreykey
2. Select “Tech Menu“
3.Then“Settings Menu“
4.EnterSettingspassword:2009andpushthegreenkey
5. Select “WiFi settings“ andpushthegreenkey
6. Select “Scan for Networks“ andpushthegreenkey
7. Select your network
8.EnterthepasswordoftheWiFinetworkandpushthegreenkey
9. Pushtheredkeytoreturntothehomescreen.Yourterminalis
readytobeused
PERFORM A CANCELLATION
PERFORM A REFUND
1. Push the shortcut F1 on the screen
2. Select “Refund“
3. EnterManagerpassword:2580andpushtheOKkey
4. EntertheamountandconrmwiththeOKkey
5. Hand the terminal over to the customer
6. Use payment card
7.Therstreceiptisforthecustomer
8.ReclaimtheterminalandconrmwithOK
9. The second receipt is for the merchant
10. PushtheOKkey
11. A third receipt is printed
1. Push the shortcut F1 on the screen
2. Select “Cancellation Menu“
3. EnterManagerpassword:2580 andpushtheOKkey
4. Selectagain“Cancellation“
5. EntertheamountandconrmwiththeOKkey
6. Entertheauthorisationcodeyoucanndonthereceipt
(Auth.Code).ConrmwiththeOKkey
7. DonotenteratokenandpushagaintheOKkey
8. Hand the terminal over to the customer
9. Use payment card
10. Therstreceiptisfortheclient
11. ReclaimtheterminalandpushtheOKkey
12. The second receipt is for the merchant