Ingenico PAYZONE iCT250 Instruction sheet

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Fixed card machine
Get ready to trade
Read me next

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Useful numbers: (Call charges apply)
Customer services: 0844 811 6666
Authorisation: 0844 822 2000 / 0844 824 5092
Chargebacks: 0844 755 0094
American Express: 0800 032 7216
Diners: 0845 850 0195
Supplies for your card machine:
Supplies for your xed card machine, including till rolls and holsters,
can be purchased directly from our approved supplier, PDQ consumables.
Contact them by: (Call charges apply)
Telephone: [phone]
Fax: [phone]
Web: pdqconsumables.com (to order online)

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Contents
6 Essentials
• Keeping your business safe
• Receiving your money
• Need to know more?
10 Taking a payment
• Chip and PIN payments
• Contactless payments
• Chip and signature payments
• Magnetic stripe payments
• Mail order and telephone payments
• Refunds
• End of day – banking your payments
• Printing a transaction log
• Changing the till roll
30 Troubleshooting
• Common prompts
• Troubleshooting and more help
34 Important information
• Important safety information from Ingenico Ltd. and best practice

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Essentials

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Keeping your business safe
Taking card payments means that you’ll be handling personal
data from your customers, so you’ll need to make sure that
you keep their details secure. You may have heard about
the Payment Card Industry Data Security Standard (PCI
DSS), which helps to make sure that anyone handling card
payments does so securely. We’ll write to you again in 3-4
months with more information, but for now there are a few
simple things you can do to help look after your business.
Keep your receipts locked away
Your card machine will print a ‘merchant copy’ receipt with
a card number on, which must be kept secure. You’ll need
to make sure you lock away all receipts and keep them
somewhere safe.
Make sure you know who has your card machine at all times
Fraudsters can sometimes target card machines in order to
gather card data. The easiest way to keep yourself safe is to
make sure that you always know who has your card machine
and what they’re using it for. Fraudsters have occasionally
posed as service engineers in order to get access to card
machines, so please be vigilant and make sure that you
always know where your card machine is and who has
access to it. You should also make sure that you keep your
supervisor cards safe.
Keep your imprinter safe
If you have a manual imprinter in your box as a back-up then
lock this away somewhere safe, as it can also be used to take
card payments.
If you’d like to know more about data security, please visit
barclaycard.co.uk/pcidss
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Essentials

Essentials 7
Receiving your money
At the end of each day you should do an ‘End of Day
Banking’ process, as described on page 22. This will allow
you to conrm that all of the payments you’ve taken have
been submitted to us for settlement. The money will then
be paid into your chosen bank account according to the
schedule agreed when you signed up.
Need to know more?
For more information on this and other aspects of taking
payments please make sure you read our procedure guide,
which you’ll nd at barclaycard.co.uk/business/tips
Best practice
Caring for your card machine
Please make sure liquids can’t get inside the card machine
case. To clean the card machine use a damp cloth that
has been dipped into mild soapy water and thoroughly
wrung out.
Please don’t use solvents, cleaning uids or abrasives on the
card machine, as they could damage the plastic.
It’s important to keep your card machine connected
at all times
You need to keep your terminals switched on at all times
(including night time) as we sometimes use these periods
to update important security changes. This will help keep
your business secure and make sure your terminal stays
compliant. It also means your card machines can continue to
work and you’re able to trade as normal – so it’s important
you do this.

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Taking a payment

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Chip and PIN payments
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KeyinAmount
£0.00
andthen press ENTER
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Amount £55.00
PIN****
Cardholderto key PIN
Enter=OK Clear=Del
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1 At the ‘ready’ prompt, key in
the amount.
Press the button.
2 Ask your customer to insert their
card into the card reader in your card
machine, or your separate customer
PIN pad if you have one.
3 Ask your customer to enter their
PIN and conrm by pressing the
button.

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Sale
Connectingto
Barclaycard
Chip and PIN payments 11
4 Your card machine will contact
Barclaycard to request authorisation
for the sale. If the sale doesn’t go
through then it’ll display a warning
message, otherwise it’ll continue to
print the receipts.
5 Your card machine will print two
receipts, one for you to give to your
customer, labelled ‘customer copy’,
and a second for you to keep for your
records, labelled ‘merchant copy’.

If you make a mistake, press the
yellow clear button and re-enter the
correct amount.
If the card is removed too quickly a
message will appear on the display
and the cardholder will be asked to
present the card again.
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KeyinAmount
£0.00
andthen press ENTER
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KeyinAmount
£0.00
andthen press ENTER
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40243 595
B
Present,insert £1.00
orswipe card
orswipecard
Present,insert £1.00
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T–Mobile UK
GPRS
GPRS
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Contactless payments
1 At the ‘ready’ prompt, key in
the amount.
Press the button.
2The cardholder should hold their
card or contactless payment device
against the display screen showing the
contactless symbol (within 4cm).
3 Your card machine (or PIN pad) will
bleep to acknowledge the transaction
and the row of LED lights will ash.
If the transaction has gone through
the screen will show ‘approved’ and
your card machine will print a receipt.

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Printing
MERCHANTRECEIPT
PleaseWait...
Contactless payments 13
4 Your card machine will only print a
merchant receipt.
Follow your card machine prompts
to complete the transaction.
5 If the cardholder requests a receipt,
at the ‘ready’ prompt press the
button and a customer receipt will
be printed.
Press the button to return to
the ‘ready’ prompt.

Chip and signature payments
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KeyinAmount
£0.00
andthen press ENTER
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14
1 At the ‘ready’ prompt, key in
the amount.
Press the button.
2 Your card machine will prompt you to
take a chip and signature payment if
the card is set-up to do so. Ask your
customer to insert their card into the
card machine (or separate customer
PIN pad if you have one).
3 When prompted, tear o the
merchant receipt and obtain
cardholder signature.
Chip and PIN should be used whenever possible, as it’s the most secure way to take a payment, but some cards are
set up to request a signature rather than a PIN during a transaction. This may happen on foreign issued cards, or if the
cardholder has a disability or other reason that they cannot use a PIN.

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SALE
SignatureOK?
Enter=Yes Clear=No
Chip and signature payments 15
4 Remove the customer card from the
card reader and check the signature.
If signatures don’t match, refuse
the card and ask for a dierent form
of payment.
5 Follow your card machine prompts to
complete the transaction.

Magnetic stripe payments
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KeyinAmount
£0.00
andthen press ENTER
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Keyinlast4digitsof
CardNumber
andthen press ENTER
Chip and PIN should be used whenever possible, as it’s the most secure way to
take a payment, but some cards don’t have a chip. These cards include some
foreign issued cards, notably many of those issued in the USA. These need to
be put through as magnetic stripe payments.
1 At the ‘ready’ prompt, key in
the amount.
Press the button.
2 Swipe the customer’s card with the
magnetic stripe inserted into and facing
the card machine. PIN pads can’t be
used for magnetic stripe payments.
3 Follow your card machine prompts to
complete the transaction.
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Magnetic stripe payments 17

Mail order and telephone payments
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SALE
Enteranamount
£0.00
AndpressENTER
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SALE
InsertorSwipe Card
tocontinue
(orpress Cancelkey)
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Keyexpirydate
(orpress Cancelkey)
Taking payments when the customer isn’t with you can increase the chances of a fraudulent transaction. Reduce the risks by
reading the advice on barclaycard.co.uk/business/retrievals
1 At the ‘ready’ prompt, key in
the sale amount and press the green
button.
2 When the card machine asks
you to ‘Insert or Swipe Card’, key in
the long card number on the front of
the card (this is usually 16-digits).
Then press the button.
3 Key in the card expiry date (mmyy)
and then press the button.
When the card machine asks
‘is customer present?’ press
as the customer isn’t with you.
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Keyinsecuritycode
andthen press ENTER
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KeyinNumericsfrom
thePostCode
andthen press ENTER
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KeyinFirst FiveDigits
oftheAddress
andthen press ENTER
If the payment is authorised then you know there are sucient funds on the card. Your card machine will show you an
‘auth code’ and security message. The security message will let you know how much of the data that you’ve entered
matches what was expected. It’s your choice whether to accept the transaction or decline it if you aren’t happy with the
cardholder’s identity.
4 Key in the CV2 code (this is normally a
3-digit number on the signature strip
on the back of the card) then press the
button.
6 If prompted enter up to 5 numbers
from the rst line of the address.
For example Flat 112a-112b would be
‘11211’. Press the button.
Your card machine will let you know if
the sale is approved, and the sale will
continue as it would for a standard
Chip and PIN transaction.
5 Your card machine may ask you to
check the customer’s address by
entering the postcode. Enter only the
numbers, for example if your postcode
is NN4 7SG then enter ’47’. Press the
button.
Mail order and telephone payments 19

Refunds
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TRANSACTIONMENU
Refund
Sale
Purch.withCashback
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REFUND
KeyinAmount
£0.00
AndthenpressENTER
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Refunds should only be made onto the card used for the original purchase.
Cash refunds should never be given on a credit card transaction, as fraudsters
may use this as a way to get cash from a card. Refunding only part of the
amount (for example if only one of several items is being returned) is ne.
If the transaction value is below the
contactless limit, your card machine
will give you the option to do a
contactless refund.
1 At the ‘ready’ prompt, press
the button.
Highlight ‘refund’ and press the
button.
2 Key in the amount of refund, and then
press the button.
3 Insert or swipe the customer’s card
into your card machine or PIN pad.
Your card machine will check the card.