Ingenico iWL250 WIFI User manual

Merchant Solutions
AutoLink User Manual

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AutoLink User Manual
iWL250
Point-of-sale (POS) device supplied and
supported by Standard Bank

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1. iWL250 Package Contents
2. POS Device Functions
3. Card Information Overview
4. 4.1 Retail
Transactions
Operator Functions
4.2 Restaurant
Transactions
Operator Functions
4.3. Forecourt
Transactions
Operator Functions
4.4 Workshop
Transactions
Operator Functions
5. Usage and Maintenance of the POS Device
6. Refund Transactions
7. Accepting Chip and PIN Cards
8. General Information
9. Avoiding Fraud
10. Card Security Features
11. SIM Card Usage and Replacement
12. Frequently Asked Questions
13. Contact Details, Hours of Operation and Support
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Contents

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• iWL250 portable POS device
• Power supply unit
• Application user and manager manual
• Thermal paper roll X2
• Imprinter booklet
iWL250
iWL250 Package Contents
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1

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POS Device Functions
Magnetic Strip
Paper Clip
Scroll up and down
Enter
Paper feed
Chip Reader
Pull paper clip up and
forward to open the
paper housing
Scroll up and down a
menu list
Press enter to conrm messages
or input values displayed on
screen or to enter a menu item
on the displayed menu list
Press to feed additional clear
paper out of the principle
housing (do not pull or force the
paper as this will damage the
paper feeder)
Enter a function menu list
Exit a menu (pressing stop
multiple times will return
you to the menu screen)
Back space or delete
entered values
Menu
Cancel
Clear
Chip
Insert chip card
iWL250
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Card Information Overview
Issuing bank
The responsible bank who issued the card to the
member.
Tap to PayTM
Tap to Pay™ functionality available.
Card association logos
All POS devices accept VISA, MasterCard® and Union
Pay International. American Express, Diners Club,
RCS, Fleet and other card types can only be accepted
if the merchant has signed a separate merchant
agreement with these issuers.
Expiry date
If the card has expired, the transaction will fail.
Card number
The rst four digits dene the card type.
Magnetic strip
If a chip transaction fails, complete a magnetic strip
transaction.
Signature panel
A signature is required for non-chip transactions;
always ensure the member’s signature on the receipt
matches the member’s signature on the card.
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RETAIL

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Transactions
RETAIL FORECOURT WORKSHOPRESTAURANT
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4
The POS device main screen will give you the option to press ‘F’ for menu or the green
button to pay. If you press the green button, the following transactions (if enabled)
will appear:
Select the transaction you wish to perform by pressing the corresponding number
or by scrolling to the transaction and pressing the green button to conrm.
TRANSACTION SELECTION
1. Sale
2. Refund
3. Correction
4. Balance Enquiry
5. Cash Withdrawal
6. Sale & Cash
7. Voice Override

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1. Sale
Press the green button and select ‘sale’
Enter the sale amount and press enter
Pass the POS device to the customer who can
either Tap to Pay™, insert or swipe his or her card
If prompted, the customer must enter his or her
PIN followed by enter
Once the transaction is approved, press the green
button for a receipt
The POS device will print a merchant copy of the receipt
The POS device will return to the main screen
STEP 1
STEP 4
STEP 2
STEP 5
STEP 3
STEP 6
STEP 7

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2. Refund
RETAIL FORECOURT WORKSHOP
RESTAURANT
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Press the green button and select ‘refund’
STEP 1
Enter the refund amount and press enter
STEP 2
Enter refund PIN
STEP 3
Pass the POS device to the customer who can
either Tap to Pay™, insert or swipe his or her card
STEP 4
If prompted, the customer must enter his or her PIN
followed by enter
STEP 5
Once the transaction is approved, press the green button
for a receipt
STEP 6
The POS device will print a merchant copy of the receipt
STEP 7
The POS device will return to the main screen
STEP 8
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