Ingenico iWL250 WIFI User manual

Merchant Solutions
AutoLink User Manual

2
AutoLink User Manual
iWL250
Point-of-sale (POS) device supplied and
supported by Standard Bank

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1. iWL250 Package Contents
2. POS Device Functions
3. Card Information Overview
4. 4.1 Retail
Transactions
Operator Functions
4.2 Restaurant
Transactions
Operator Functions
4.3. Forecourt
Transactions
Operator Functions
4.4 Workshop
Transactions
Operator Functions
5. Usage and Maintenance of the POS Device
6. Refund Transactions
7. Accepting Chip and PIN Cards
8. General Information
9. Avoiding Fraud
10. Card Security Features
11. SIM Card Usage and Replacement
12. Frequently Asked Questions
13. Contact Details, Hours of Operation and Support
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Contents

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• iWL250 portable POS device
• Power supply unit
• Application user and manager manual
• Thermal paper roll X2
• Imprinter booklet
iWL250
iWL250 Package Contents
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1

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POS Device Functions
Magnetic Strip
Paper Clip
Scroll up and down
Enter
Paper feed
Chip Reader
Pull paper clip up and
forward to open the
paper housing
Scroll up and down a
menu list
Press enter to conrm messages
or input values displayed on
screen or to enter a menu item
on the displayed menu list
Press to feed additional clear
paper out of the principle
housing (do not pull or force the
paper as this will damage the
paper feeder)
Enter a function menu list
Exit a menu (pressing stop
multiple times will return
you to the menu screen)
Back space or delete
entered values
Menu
Cancel
Clear
Chip
Insert chip card
iWL250
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Card Information Overview
Issuing bank
The responsible bank who issued the card to the
member.
Tap to PayTM
Tap to Pay™ functionality available.
Card association logos
All POS devices accept VISA, MasterCard® and Union
Pay International. American Express, Diners Club,
RCS, Fleet and other card types can only be accepted
if the merchant has signed a separate merchant
agreement with these issuers.
Expiry date
If the card has expired, the transaction will fail.
Card number
The rst four digits dene the card type.
Magnetic strip
If a chip transaction fails, complete a magnetic strip
transaction.
Signature panel
A signature is required for non-chip transactions;
always ensure the member’s signature on the receipt
matches the member’s signature on the card.
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RETAIL

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Transactions
RETAIL FORECOURT WORKSHOPRESTAURANT
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4
The POS device main screen will give you the option to press ‘F’ for menu or the green
button to pay. If you press the green button, the following transactions (if enabled)
will appear:
Select the transaction you wish to perform by pressing the corresponding number
or by scrolling to the transaction and pressing the green button to conrm.
TRANSACTION SELECTION
1. Sale
2. Refund
3. Correction
4. Balance Enquiry
5. Cash Withdrawal
6. Sale & Cash
7. Voice Override

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1. Sale
Press the green button and select ‘sale’
Enter the sale amount and press enter
Pass the POS device to the customer who can
either Tap to Pay™, insert or swipe his or her card
If prompted, the customer must enter his or her
PIN followed by enter
Once the transaction is approved, press the green
button for a receipt
The POS device will print a merchant copy of the receipt
The POS device will return to the main screen
STEP 1
STEP 4
STEP 2
STEP 5
STEP 3
STEP 6
STEP 7

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2. Refund
RETAIL FORECOURT WORKSHOP
RESTAURANT
4
Press the green button and select ‘refund’
STEP 1
Enter the refund amount and press enter
STEP 2
Enter refund PIN
STEP 3
Pass the POS device to the customer who can
either Tap to Pay™, insert or swipe his or her card
STEP 4
If prompted, the customer must enter his or her PIN
followed by enter
STEP 5
Once the transaction is approved, press the green button
for a receipt
STEP 6
The POS device will print a merchant copy of the receipt
STEP 7
The POS device will return to the main screen
STEP 8
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Press the green button and select ‘correction’
Enter the amount and press enter
Enter supervisor PIN
Pass the POS device to the customer who can either insert or swipe his
or her card (the card must be the same card as the original transaction)
If prompted, the customer must enter his or her PIN followed by enter
Once the transaction is approved, press the green button for a receipt
The POS device will print a merchant copy of the receipt
The POS device will return to the main screen
3. Correction*
*Note: corrections apply to debit cards only and must be done within the same batch
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7
STEP 8

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4. Balance Enquiry
Press the green button and select ‘balance enquiry’
Pass the POS device to the customer who can either insert
or swipe his or her card
Select ‘cheque’ or ‘savings’
If prompted, the customer must enter his or her
PIN followed by enter
The POS device will display the balance on the screen
Press any key to remove the display
The POS device will return to the main screen
RETAIL FORECOURT WORKSHOP
RESTAURANT
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STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7

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Press the green button and select ‘cash withdrawal’
Enter the cash amount and press enter
Enter supervisor PIN
Pass the POS device to the customer who can either insert or swipe his
or her card
If prompted, the customer must enter his or her PIN
followed by enter
Once the transaction is approved, press the green button for a receipt
The POS device will print a merchant copy of the receipt
The POS device will return to the main screen
5. Cash Withdrawal
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7
STEP 8

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6. Sale & Cash
Press the green button and select ‘sale & cash’
Enter the sale amount and press enter
Enter the cash amount and press enter
Enter supervisor PIN
Pass the POS device to the customer who can either insert
or swipe his or her card
Select ‘cheque’ or ‘savings’
If prompted, the customer must enter his or her PIN
followed by enter
Once the transaction is approved, press the green button
for a receipt
The POS device will print a merchant copy of the receipt
The POS device will return to the main screen
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 8
STEP 6
STEP 9
STEP 7
STEP 10
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RETAIL FORECOURT WORKSHOP
RESTAURANT
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Press the green button and select ‘voice override’
Enter the sale amount and press enter
Enter supervisor PIN
Enter the authorisation code obtained from Standard Bank telephonically;
this code cannot contain any special characters (,.+#*) or blanks
Pass the POS device to the customer who can either
insert or swipe his or her card
If prompted, the customer must enter his or her PIN followed by enter
The POS device will return to the main screen
7. Voice Override
Once the transaction is approved, press the green button for a receipt
The POS device will print a merchant copy of the receipt
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 8
STEP 6
STEP 9
STEP 7

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Operator Functions
RETAIL FORECOURT WORKSHOP
RESTAURANT
4
16
The POS device main screen will give you the option to press ‘F’ for menu or the green
button to pay. If you press ‘F’ and select ‘SBSA’, the following will appear:
4. Balance Enquiry
1. Operator Options
2. Reports
3. Manager Options

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Select ‘operator options’ and then ‘manual card entry sale’
Enter supervisor PIN
Select 1 for ‘sale’
Enter the amount and press enter
Enter the card’s card number, expiry date (MM/YY)
and CVC/CVV number
Once the transaction is approved, press the green button for a receipt
Take an imprint of the customer’s card using the
booklets provided by Standard Bank
The POS device will print a merchant copy of the receipt
The POS device will return to the main screen
1. Manual Card Entry (if enabled)
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 8
STEP 6
STEP 9
STEP 7

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2. Reprint Receipt
Select ‘operator options’ and then ‘reprint receipt’
Enter supervisor PIN
Select 1 for ‘last transaction’ or 2 for ‘specic receipt’
If 1, the last successful transaction will print (both a merchant and
customer copy); if 2, enter the receipt number to reprint a merchant
and customer copy
The POS device will return to the main screen
Select ‘reports’ and then ‘perform cash up’
Press enter to conrm cash up
Enter supervisor PIN
The cash-up will print
The POS device will return to the main screen
3. Cash Up
RETAIL FORECOURT WORKSHOP
RESTAURANT
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STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5

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RETAIL RESTAURANT
4

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RETAIL FORECOURT WORKSHOP
RESTAURANT
4
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Transactions
The POS device main screen will give you the option to press ‘F’ for menu or the green
button to pay. If you press the green button, the following transactions (if enabled)
will appear:
Select the transaction you wish to perform by pressing the corresponding number
or by scrolling to the transaction and pressing the green button to conrm.
TRANSACTION SELECTION
1. Sale
2. Refund
3. Correction
4. Balance Enquiry
5. Cash Withdrawal
6. Sale & Cash
7. Voice Override