Jay WHITMYER PRO User manual

SECTION ENGLISH
WH IT MY ER
U s e r Ma n u a l
WHITMYER HEAD SUPPORTS
IMPORTANT CONSUMER INFORMATION
NOTICE: This manual contains important instructions that must be made available to the user
of this product. Please do not remove this manual before delivery to the end user.
SUPPLIER: This manual must be given to the user of this product.
USER: Before using this product, read this entire manual and save for future reference.

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W H IT M YE R HEA D SU P P OR TS
I. INTRODUCTION
SUNRISE LISTENS
Thank you for choosing a JAY Product. We want to hear your ques-
tions or comments about this manual, the safety and reliability of
your product, and the service you receive from your Sunrise suppli-
er.
FOR ANSWERS TO YOUR QUESTIONS
Your authorized supplier knows your head support system best
and can answer most of your questions about safety, use, and
maintenance. For future reference, fill in the following:
Supplier: _______________________________________________________________
Address: _______________________________________________________________
______________________________________________________________________
Telephone: _____________________________________________________________
Serial #: _________________________________________ Date/Purchased:_________
NOTICE:This Product manual for Whitmyer head supports is
meant to be an informational and generic resource so
that a basic understanding of the product and its finite
adjustment can be available for the user and caregiver.
This manual should always be referenced in conjunction
with a licensed clinician for more advanced fitting and
support techniques. Failure to consult a licensed clinician
can result in muscular and skeletal issues and/or injury to
the user. The Whitmyer head support product manual
should be read and fully understood, prior to the installa-
tion, set-up, and use of this product.
II. TABLE OF CONTENTS
I. INTRODUCTION..........................................................................2
III. NOTICE- READ BEFORE USE....................................................2
IV. YOUR HEAD SUPPORT AND ITS PARTS .............................3
V. GENERAL WARNINGS................................................................4
A.NOTICE TO USER .....................................................................4
B. NOTICE TO CAREGIVER........................................................4
C.SAFETY CHEC LIST.................................................................4
D.CHANGES AND ADJUSTMENTS .........................................4
E. ACCESSORIES ............................................................................4
F. HEAD SUPPORT MISUSE ........................................................4
G.FASTENERS .................................................................................4
H.MOTOR VEHICLE SAFETY......................................................4
VI. BASIC INSTALLATION AND ADJUSTMENT ......................5
VII. PRODUCT MAINTENENCE .....................................................7
VIII. SUNRISE LIMITED WARRANTY .............................................7
III. NOTICE READ BEFORE USE
A.CHOOSE THE RIGHT HEAD SUPPORT
Sunrise provides a choice of many head support options, styles,
sizes and adjustments to meet the needs of the user; however, final
selection of head support equipment rests solely with you and
your health care professional. Choosing the best head support for
you depends on such things as:
1. Your size, disability, strength, balance and coordination.
2. Your intended use, and your level of activity.
3. The types of hazards you must overcome in daily use (in
areas where you are likely to use your chair).
4. The need for options for your safety and comfort.
B. ADJUST THE SUPPORT TO YOUR ABILITY
You need to work with your doctor, nurse or therapist, and your
supplier, to fit this support, and adjust the system for your level of
function and ability.
C. REVIEW THIS MANUAL OFTEN
Before using this support system, you, and each person who may
assist you, should read this entire Manual and make sure to follow all
instructions. Review the warnings often, until they are second nature
to you.
D. WARNINGS
The word “WARNING” refers to a hazard or unsafe practice that
may cause severe injury or death to you or to other persons. Pay
special attention to these and review them often.

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W H IT M Y ER HEA D SU P P OR TS
III. YOUR HEAD SUPPORT AND ITS PARTS
1. PRO Mounting System
2. ONYX Mounting System
3. LYNX Mounting System
4. AXYS Mounting System
5. COBRA Xtra Mounting System
6. COBRA Xtra Flip back Mounting System
7. Mounting clamp for PRO style
8. Mounting clamp for Onyx style
9. Mounting clamp for AXYS
10. Mount clamp for Cobra Xtra and Xtra Flip back
11. Regular Plush style pad, collar, hardware and collar cover.
12 Adjustable Plush style
13. Contoured Cradle Style pad
14. Heads Up
15. SOFT Single Occipital
16. SOFT Dual Occipital
Tools for maintenence and adjustment.
3/16” Imperial hex key
3/32” Imperial hex key
10mm combo wrench
Torque specifications
All fasteners should be tightened to
approximately 2.3 N-m (20 in/lbs)
unless otherwise specified.
IV. WHITMYER HEAD SUPPORTS
Mounting Systems
Mounting Clamps
Basic Headpads
1 3 2 4 6 5
7 9
8
11
13 12
10
14
15 16

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V. GENERAL WARNINGS
WARNING
A. NOTICE TO USER
Before using the head support equipment, you should be trained in
its safe use by a health care provider. Failure to consult a profes-
sional can lead to extreme discomfort or serious injury for the
user of this equipment.
WARNING
B. NOTICE TO CAREGIVER
1. Be sure to work with the user’s health care professional to
learn proper adjustment, safety, and support methods that
are best suited to the specific needs of the person using the
head support equipment.
2. Always move the user to another seated area before
installing, or adjusting the head support system.
3. To prevent injury to your back, always use good posture and
proper body mechanics when adjusting head gear.
WARNING
C. SAFETY CHEC LIST
Before each use of the head support system.
1. Check the equipment for any loose components, and/or fas-
teners. Adjust the equipment to the original specifications
and tighten to recommended torque settings. Failure to do
so, may result in a risk of equipment failure, damage to com-
ponents and/or user injury.
2. Repair any problem that you encounter. Seek help, your
authorized supplier can help you find and correct any issues.
3. Never allow the head support equipment to be used unless
it is fully functional and is free from significant wear to metal
components and foam pads.
4. Before use, ensure that no component applies direct pres-
sure to ears, eyes, throat, mastoid process (the bony promi-
nence behind the ear), jawbone, or the temporal area.
5. Make sure that the head support mounting system is
attached securely to the back support.
WARNING
D. CHANGES AND ADJUSTMENTS
1. See your health care professional, and have them adjust
headrest components and accessories as growth or change
occurs in the user.
2. When a support component is added to the original system,
be sure to consult your health care professional and have
them adjust and fit the new component.
WARNING
E. ACCESSORIES
Unauthorized modifications or use of parts not supplied or
approved by Sunrise Medical may change the product’s structure
and effectiveness. Unauthorized modifications will void any war-
ranty and may cause a safety hazard for the user.
WARNING
F. HEAD SUPPORT MISUSE
Never use the head support and mounting hardware to manuever, lift
or change direction of the chair that it is attached to. It should not
be used as a handle to push the chair. Misuse in this way can cause
damage and excessive wear to the equipment, which could put the
user at risk.
WARNING
G. FASTENERS
Many of the screws and nuts on this product are considered to be
special high-strength fasteners. They require periodic checks and
maintenence to ensure the safety of both the user and attendant.
1. Only use fasteners provided by an authorized supplier (or
ones of the same type and strength, as indicated by the
markings on the hardware).
2. Do not over- or under- tighten fasteners. If screws or nuts
become loose, tighten them as soon as possible.
3. ALWAYS tighten fasteners to the correct torque to ensure
the strength and longevity of your products.
WARNING
H. MOTOR VEHICLE SAFETY
If possible and feasible, never use the head support system in a
motor vehicle.
1. Whitmyer head support equipment is not transit tested for
use in a motor vehicle. When seating a user in a motor
vehicle, it is always suggested to transfer the user to the
original equipment manufactured vehicle seat and use the
vehicle restraints.
2. In an accident or sudden stop, the rider’s head may be thrust
forward, backward, or to the side, and dislodge or change
adjustment to the head support equipment.
3. Do not use this product if it has been involved in a motor
vehicle accident.
ENGLISH
W A R NIN G S

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W H IT M Y ER MO UN T I N G SYS T EM S
VI. BASIC INSTALLATION AND ADJUSTMENT
A. BASIC INSTALLATION
Headrest mount and head support components will attach to most back support shells. The
process is generally straightforward and simple, as long as the holes are aligned between the
back and headrest mount.
1. Start by locating the appropriate mount and hardware for your particular head sup-
port system. Refer to “Your Head Support and its Parts” section for a good compari-
son of which mount goes with which specific headrest. The Cobra Xtra is used as an
example in the following steps.
2. If necessary, remove the back support cover and backrest pad to gain access to the
mounting area on the back shell.
3. Locate the mount attachment points (A) on the back support. Attach one of two
options: either the headrest mount (B), or Socket Head screws. Hand tighten all nuts
(C).
4. Using the appropriate wrench and/or hex key, tighten hardware to specified torque,
and check to make sure the mount is secure and does not move.
5. Loosely attach the lever (D) to the headrest mount.
6. Reattach the cover and/or pad.
7. Adjust the shaft collar (E) using a 3/32” hex key, to achieve the desired height for your
head support.
8. Insert the vertical headrest shaft (F) into the headrest mount (B). Once inserted,
adjust the height to fit the user measurement, and then hand-tighten the mount lever
(D). Make sure that the headrest support and pads are tight and secure.
B. BASIC ADJUSTMENT
Available headrest mounts, and head support components will adjust in several ways to give
the user maximum support in all the critical areas. Headrest mounts and pads have a nearly
universal adjustment to accomodate the user. The process is generally straightforward and
simple. Information and advice from a professional should be used in conjunction with care-
ful measurement in order to achieve a comfortable and supportive fit for the user.
Depth adjustment
1. Once the desired height of the support is achieved (Step 8 above), the next critical
adjustment is the depth of the head support. The AXYS (Figure 3) depth is adjusted
with the same general method as the ONYX and PRO styles.
2. Adjust the depth for these styles by using a 3/16” Hex key to loosen screw(s) (G). To
gain access to the depth adjustment screws on the PRO, remove the side covers.
3. Move the pad support hardware to desired depth. Once adjustment is complete,
tighten according to the torque specifications.
4. Depth adjustment for the Cobra Xtra Flipback (Figure 4) is adjusted with the same
general method as the Cobra Xtra, and LYNX styles, but may need some additional
angle adjustment to complete the fit.
Angle adjustment
1. LYNX, Cobra Xtra, and Cobra Xtra Flip back styles also allow a separate angle adjust-
ment. To adjust the angle, loosen screw (H), for adjustment. Once adjustment is com-
plete, tighten hardware according to the torque specifications.
Flip back the headrest with Cobra Xtra Flip Back
1. Flipping back the Cobra Xtra flip back headrest is as simple as pressing the release
button (I) on the side of the shaft and rotating the support backwards.
2
345
5
4
2
3
A
B
D
C
B
E
F
G
H
G
I

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A DJ US TM E NT
C. WOR ING WITH BALLS AND COLLARS
All Whitmyer rotational mounting balls are manufactured with a machined knurl pattern
(Figure 6). When the collar is tightened, the specialized, hardened knurls engage between the
collar and mounting ball, preventing and eliminating any unwanted movement. The collars
must be evenly tightened according to torque specifications using a 3/16” Hex key (Figure 7).
NOTE– When working with threaded holes, especially the ones used for head pad collars, do not force
the socket head screws. If the screw “feels” like it is too tight, before it is fully engaged, back off
the screw and hand thread it. This will usually correct any fastener problems.
Correctly tightening the pad collars
1. Start by holding the collar around the knurled mounting ball, and hand tighten both
socket head screws evenly.
2. Tighten the collar in the correct position by using a 3/16” Hex key and alternating
between the two socket head screws with about 1/2 turn per screw. Continue using
this method until the collar and ball are fully engaged and tightened according to
torque specifications. Check that the collar has correct alignment (Figure 7).
D. HEADREST PADS
Contoured Cradle systems
Contoured cradle pads are designed to provide lateral cervical and sub-occipital support in a
single pad. The pad should be adjusted to provide even contact across its surface and allow
the flared tips to support the cervical spine just under the ears and behind the mastoid
process (Figure 8). Gently bend the flared sections (A) into place by hand to accommodate
various neck widths.
Plush systems
Plush pads are designed to provide comfortable support to the upper cervical and sub-
occipital areas. Adjusted correctly, the pad should cradle the spine and provide lift under the
occiput (Figure 9). Centering the pad at the apex of the occiput (Figure 9), is incorrect and
forces the cervical spine into flexion.
Pad Angle Adjustment
Using the 3/16” hex key, loosen the bolts (B) enough to be able to move the collar and pad
freely, but not so loose that the collar and pad fall off. Rotate headrest pad to the desired
location and re-tighten the bolts to torque specifications. (Figure 10)
8 9 10
6 7
6
7
8
9
10
Incorrect Correct
B
A
Correct alignment
Incorrect alignment

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C L EA N IN G AND MA IN T EN A NC E
VII. PRODUCT MAINTENENCE
The following suggestions will help ensure safe and successful
product use.
Cover maintenance
Whitmyer pad covers zip on and off for washing. Hand wash with
mild detergent, rinse thoroughly, and air dry for best results.
Cover replacement
We stock replacement covers for all our products. If covers
become too worn or too soiled, replacement is recommended.
Foam pads
Foam pads that are subject to daily use will wear out and lose a
degree of the initial comfort afforded by the cushions when the
pads were new. The foam pads are attached to the system panels
with a hook and loop fastening system, making replacement with
our re-foam kits a simple process.
Mechanical components
Check the following items monthly to ensure safe and functional
product use:
1. Check tightness of all fasteners and hardware attachment
points.
2. Inspect all parts for signs of wear. Pay close attention to
plastic, vinyl, and fabric components. Check all straps and
cords for stretching and wear.
3. Inspect metal parts for signs of wear, fractures, bent parts or
excessive flexing.
4. Replace and repair any parts showing wear.
VIII. SUNRISE LIMITED WARRANTY
A. FOR ONE (1) YEAR
Sunrise warrants all components in the Whitmyer line of head sup-
port products to be free of defects in material and workmanship
for a period of 12 months (1 year) from the date of purchase,
provided normal use. Should a defect in materials or workmanship
occur, Sunrise Medical will, at its option, repair or replace it with-
out charge. This Warranty does not apply to punctures, tears, or
burns. It does not apply to the headpad’s removable cover.
B. FOR FIVE (5) YEARS
Sunrise warrants all Whitmyer metal components with an extend-
ed lifetime warranty against breakage. This limited warranty is for
a period of 60 months (5 years) from the date of purchase, provid-
ed normal use. Should a defect in materials or workmanship
occur, Sunrise Medical will, at its option, repair or replace it with-
out charge.
C. FOR NINETY (90) DAYS
All covers, cords, straps, non-metallic parts, gel, and foam have a
90-day warranty. If any product shall be proven to be defective,
Sunrise Medical will, at its option, repair or replace it without
charge. This warranty does not apply to punctures, tears, or
burns.
D. LIMITATIONS AND EXCLUSIONS
The Warranty does not include any labor or shipping charges
incurred in replacement part installation or repair. This Warranty
shall not apply to damage caused by normal wear, or to products
subjected to negligence, accident, improper operations, mainte-
nance, or storage. This Warranty shall not apply to components or
systems that have been subject to commercial or institutional use,
or products modified without Sunrise Medical’s express written
consent. The Warranty is only extended to the original purchas-
er/user of our products. Sunrise Medical reserves the right to
modify products and product offerings solely at its own discretion
and without prior notice.
E. WHAT WE WILL DO
Our sole liability is to repair or replace covered parts. This is the
exclusive remedy for consequential damages.
F. WHAT YOU MUST DO
1. Obtain from us, while this warranty is in effect, prior
approval for return or repair of covered parts.
2. Claims and repairs should be processed through the nearest
authorized supplier. Except for express warranties made
herein, all other warranties, including implied warranties of
merchantability and warranties of fitness for a particular pur-
pose are excluded.
G. NOTICE TO CONSUMER
1. If allowed by law, this warranty is in place of any other war-
ranty (written or oral, express or implied, including a war-
ranty of merchantability, or fitness for a particular purpose).
2. This warranty gives you certain legal rights. You may also
have other rights that vary from state to state.
Record your serial number here for future reference:
____________________________________________