Kwikset Smartcode 910 User manual

©2018 Spectrum Brands, Inc.
Programming and Troubleshooting Guide
Mastercode 2
Troubleshooting: Door Jamming and Door Handing 6
Troubleshooting: Keypad 11
Troubleshooting: Smart Home Systems 12
Troubleshooting: Battery 14
Battery FAQ 15
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©2018 Spectrum Brands, Inc.
Mastercode
Programming timeout: If no button is pressed for ve seconds, the system will time out
and you will need to restart the procedure.
1. Keep door open. Press and HOLD the Program button until the keypad
ashes green (about 5 seconds).
2. Enter new Mastercode.
3. Press Lock button once.
4. Re-enter Mastercode.
5. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times
with three beeps. Make sure the Mastercode has not already been
programmed. Attempt the procedure again, making sure to enter the
same new Mastercode in step 2 and 4.
6. Make sure switch #3 is on, and press the Program button once. If
you hear three beeps and see the keypad ash green three times, the
Mastercode is enabled.
Note: The lock will time out after ve seconds.
Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is
used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed
as a user code, though this is not recommended). The Mastercode must be 4-8 digits.
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About the Mastercode
Enabling and Setting the Mastercode

©2018 Spectrum Brands, Inc.
1. Keep door open. Press the Program button once. The keypad will ash
green and you will hear three beeps.
2. Enter Mastercode.
3. Press Lock button once.
4. Press the Program button the number of times that corresponds to
the user code position being programmed.
Example: If programming the third code, press the button three times.
5. Enter new user code.
6. Press Lock button once.
The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how
to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with
your lock.
Procedure continued on next page
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CAdding User Codes with the Mastercode Enabled

©2018 Spectrum Brands, Inc.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times
with three beeps. Make sure the user code is not a duplicate and that it
is between 4 and 8 digits during your next attempt. Make sure to enter a
valid Mastercode in step 2.
7. While the door is open and locked, test the user code to make
sure it unlocks the door.
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1. Keep door open. Press and HOLD the Program button until the keypad
ashes green (about 5 seconds).
2. Press Lock button once.
3. Enter Mastercode.
4. Press Lock button once.
5. Re-enter Mastercode.
6. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure the Mastercode has been enabled before trying
to disable it. Attempt the procedure again, making sure to enter the same
Mastercode in steps 3 and 5.
7. Make sure switch #3 is on, and press the Program button once. If you
don’t immediately hear three beeps and see the keypad ash green
three times, the Mastercode is disabled.
Note: The lock will time out after ve seconds.
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DDisabling and Deleting the Mastercode

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Troubleshooting: Door Jamming and Door Handing
The door handing process was not executed
during installation.
Perform the door handing process in the Installation Guide.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The wrong deadbolt latch is installed.
SmartCode deadbolts require a tapered latch bolt for ease of operation.
If the latch being used is from an older lock, it will likely not have a
tapered latch bolt. Remove the lock from the door, including the old
latch. Replace with the new latch and reinstall the lock.
The deadbolt latch and strike are misaligned,
causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the
upper latch and strike so that the latch bolt enters the strike when the
door is locked.
The lower latch and lower strike (for your knob
or lever) are misaligned, putting too much
load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted
(unlocked), and close the door. If you have to push, pull or lift the door to
get it to close, adjust the position of the lower strike.
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AThe lock jams and the turnpiece does not rotate smoothly.
BThe lock beeps, the keypad flashes red, and the door cannot lock. BThe lock beeps, the keypad flashes red, and the door cannot lock.

©2018 Spectrum Brands, Inc.
The hole in the door frame for the latch bolt is
not drilled deep enough.
Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
The mounting plate is placing tension on the
torque blade.
Attempt to lock and unlock the door with the key. If it is unable to rotate,
remove the interior assembly from the mounting plate. Test the key
again. If it is still unable to rotate, loosen the screws on the mounting
plate and reposition the plate so there is no tension on the cylinder
torque blade. Make sure the latch bolt can operate smoothly with the key
and reinstall the interior assembly.
The clutch is disengaged.
Remove the interior assembly from the door. Verify that the lock can
be operated smoothly with the key while the interior is removed.
Attempt to rotate the turnpiece on the interior assembly. If it does not
rotate smoothly, the clutch has become disengaged. Simply rotate the
turnpiece 180° clockwise (you will need to use force when rotating
the turnpiece, and you will hear it click). This will re-engage the
clutch. Align the turnpiece with the torque blade and reinstall the
interior assembly on the door.
180°
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The latch is installed upside down.
A quick way to tell that the latch is upside down is to look at the face of
the cylinder. If it is upside down, the latch is installed upside down.
Remove the entire lock assembly from the door, including the latch.
Reinstall the latch, making sure the word “UP” faces upward.
Reinstall the lock. If the turnpiece does not align with the torque blade,
rotate the turnpiece 180° clockwise (you will need to use force when
rotating the turnpiece, and you will hear it click).
180°
Perform the door handing process once the lock is fully installed.
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The lock interior is not mounted perpendicular
to the ground.
Remount lock interior assembly as illustrated in the Installation Guide.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The latch is installed upside down.
See page 8.
The battery level is too low.
This is indicated by the keypad ashing red three times with three beeps.
Use a fresh set of batteries, and perform the door handing process again.
The latch and strike are misaligned, causing
the latch to bind.
If you have not already done so, perform the door handing process while
the door is open. If it is successful only when the door is open, the latch
and strike are not aligned as they should be. Ensure door preparation is
in accordance with the door drilling instructions, available online.
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CThe Status LED is solid red after the door handing process.

©2018 Spectrum Brands, Inc.
The door handing process was not performed
correctly.
Make sure to press and hold the Lock button until the battery pack is
fully inserted into the interior assembly and the latch bolt starts to move
on its own.
The latch is installed upside down.
See page 8.
The mounting plate is placing tension on the
torque blade.
See page 7.
The clutch is disengaged.
See page 7.
The latch and strike are misaligned, causing
the latch to bind.
If you have not already done so, perform the door handing process while
the door is open. If it is successful only when the door is open, the latch
and strike are not aligned as they should be. Ensure door preparation is
in accordance with the door drilling instructions, available online.
The keypad is unresponsive.
Make sure switch #3 is on. Use a fresh set of batteries and perform
the door handing process. If the latch does not extend or retract, and
the lock does not beep, press each individual key on the keypad (one
at a time) and listen for beeping sound. If no beeping is heard, this is a
keypad error. Contact Technical Support for further troubleshooting.
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DThe deadbolt latch does not extend or retract on its own during
the door handing process.