Mitel UC360 Instruction Manual

MITEL
UC360 COLLABORATION POINT
ADMINISTRATION GUIDE

ii
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel, UC360 are trademarks of Mitel Networks Corporation.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
UC360 Administration Guide
Release 2.1
April 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved

Table of Contents
iii
Chapter 1: UC360 New features
UC360 New Features and Enhancements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2: Introduction
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
UC360 Product Variants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
UC360 Collaboration Point (MiVoice Conference Unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
UC360 Collaboration Point (MiVoice Video Unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
About This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 3: Recommended Configurations
Recommended Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Conference Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Teleworker Home Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Executive Office Side Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Chapter 4: UC360 Configuration
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Launching Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Configure System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Apps Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
LDAP/AD Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
RDP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
VNC Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
History Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Extension Microphone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Advanced Settings Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

UC360 Administration Guide
iv
Country Variant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Dialpad Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Backup Import/Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Upgrade System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Debug Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Web Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Language & Keyboard Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Configuring the UC360 for Use With MCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
UC360 Used as Teleworker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Chapter 5: MCD Configuration for the UC360
Programming MCD for the UC360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
User and Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
SIP Device Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Chapter 6: 5000 CP Configuration for the UC360
5000 CP Configuration for the UC360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
5000 System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
UC360 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Appendix A : ONVIF DEVICE MANAGER
ONVIF Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Appendix B : UC360 Web Server
UC360 Web Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Appendix C : MASS DEPLOYMENT
Mass Deployment of UC360 Collaboration Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Programming/Configuration Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Table of Contents
v
Appendix D : XML File Format
XML File Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Parameter Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
XML Tags and Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
User Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Country Variant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
LDAP Translation Plan Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Dial Plan Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Video Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Timezone Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Browser Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Appendix E : Mass Deployment Configuration File Reference

UC360 Administration Guide
vi

CHAPTER 1
UC360 NEW FEATURES

UC360 Administration Guide
2

UC360 New features
3
UC360 New Features and Enhancements
This section of the document briefly describes the new features and enhancements available
on the Mitel®UC360 Collaboration Point with Release 2.1 software.
UC360 Release 2.1
• Sound — can enable audible clicks for all selections and keyboard input.
See “Sound” on page 51.
• Apps Settings — enables or disables any of the apps that are currently implemented on
the UC360. New apps include
- MiCollab Conference
- Cisco™ WebEx® Meetings
- Remote VNC Pro
See “Apps Settings” on page 16 for more information.
• New SIP Settings
- Security - ability to install trusted root certificates (see “Security” on page 15)
- Transport - support TLS transport (see “Transport” on page 13)
• VNC Settings — allows the UC360 to connect to and control non-MS Windows computers
as RDP (Remote Desktop Protocol) does for MS Windows computers. Apple Mac
computers which come with a VNC (Virtual Network Connection) server already installed
and Linux/Unix computers can use the RemoteVNC application on the UC360. Thisapp is
turned off by default.
See “VNC Settings” on page 29 for more information.
• Extension microphones — enables the settings for an Extension Microphone (Revolabs
only) if installed. See “Extension Microphone Settings” on page 31 for more information.
• UC360 Web Server — enables a Remote Diagnostic Web Application that allows you to
access debug and diagnostics through a web service on the UC360. From the Remote
Diagnostic Web page, the Administrator can download a configuration XML file.
See “Web Server Settings” on page 48 and “UC360 Web Server” on page 87 for more
information.
• Mass deployment — The Mass Deployment feature allows an administrator configure
multiple units all at once without manually changing the settings for each unit. The UC360
settings can be exported to a configuration XML file. This file can be edited. That file can
thenbeimportedmanuallythrough"BackupImport/Export"viatheHTTPserver.TheHTTP
server can be manually configured or automatically populated via DHCP.
See “MASS DEPLOYMENT” on page 97.

UC360 Administration Guide
4

CHAPTER 2
INTRODUCTION

UC360 Administration Guide
2

Introduction
3
Introduction
Mitel's UC360™ Collaboration Point is an all-in-one multimedia collaboration appliance that
provides multi-party audio and video conferencing, in-room presentation display, and remote
collaboration for personal office meeting areas and conference rooms.
The UC360 has a large 7-inch color multi-touch display screen. The LCD display has a
resolution of 1024 x 600 and has a backlight with adjustable brightness.
It has a patented beam forming microphone array that delivers 360° audio clarity for all
participants. It automatically locates the talker in the room and attenuates background noise
by adjusting the microphone sensitivity towards the current talker. It provides visual indication
of the active speaker.
USB and Micro SD connectors are provided on the side of unit for quickly accessing files and
presentations.

UC360 Administration Guide
4
UC360 Product Variants
The UC360 Collaboration Point comes in two product variants:
• MiVoice Conference Unit
• MiVoice Video Unit
The product variant is indicated on the main UC360 screen: Video Enabled Conferencing or
Audio Enabled Conferencing.
To see the software version of the UC360:
1. Press to display the Menu bar, and then press
The Software Version is displayed in the lower right-hand corner.
2. Ensure that the UC360 contains the most recent Release 2.1 software.
3. If you need to upgrade the software version, see “Upgrade System Software” on page 44.
4. You will see one of the following product variants in the middle of the UC360 display
These product variants are described below. These product names appear in the About
information to differentiate the product variants. The UC360 name has not changed.
UC360 Collaboration Point (MiVoice Conference Unit)
The UC360 Collaboration Point provides basic Telephony and Conference features and
applications:
• HD audio with 4-party audio bridge
• 16 beam forming microphones
• In-roompresentationdisplay(MitelMiCollabConference,Browser,join.me™,CiscoWebEx
Meetings, Remote RDP, Remote VNC, and Picsel® SmartOffice™)
UC360 Collaboration Point (MiVoice Video Unit)
The UC360 Collaboration Point Video Enabled Conferencing supports all the features of the
Audio and In-Room Collaboration Appliance, plus the following:
• HD audio with 4-party audio and HD video bridge
• Presentation display to remote participants
• Point-to-point video
This document includes procedures for both UC360 product variants.

Introduction
5
About This Document
This document provides the information that you need to configure the various settings on the
UC360, for example, the network settings, the SIP settings, the camera settings, and so forth.
It also describes procedures to back up and import settings, and upgrade the software.
For more detailed information, see the following chapters:
• how to launch Settings and configure Advanced settings for the UC360- see “UC360
Configuration” on page 5
• how to configure MCD settings for the UC360 - see “Programming MCD for the UC360” on
page 63
• how to configure settings for the 5000 CP - see “5000 CP Configuration for the UC360” on
page 75
Related Documentation
See the following documents for more information on the UC360 Collaboration Point.
• UC360 User Guide — describes how touse the UC360 to make and receive calls, launch
the various applications, and display and share presentations.
•UC360InstallationGuide—providesinstructionsonhowtophysicallyconnecttheUC360.
•Revolabs HD™Dual Channel System Microphone Installation Guide — provides in-
structions on how to install the Revolabs HD Single/Dual Channel Wireless Microphone
system. It also provides guidelines on charging, placing, and using the extension micro-
phones on the UC360.
•UC360 Universal Camera Mount Installation Guide — provides instructions on how to
mount the UC360 universal camera mounting bracket and camera to the display monitor.
•UC360 Quick Reference — provides basic procedures on how to make
conference calls, handle calls, and do in-room and remote presentations.
•UC360 Engineering Guidelines — provides information on the UC360
engineering requirements.
•MCD System Administration Tool Online Help — Refer to this online help system for
instructions on how to program SIP devices on the MCD system.
To access UC360 and system-specific documentation:
1. In your browser, go to http://www.edocs.mitel.com.
2. Select a documentation suite from the following drop-down menus:
- Applications -> Conferencing and Collaboration -> UC360 Collaboration Point
- End User Documents
3. Log in if asked to do so.
4. To view a document, click on the document title.

UC360 Administration Guide
6

CHAPTER 3
RECOMMENDED CONFIGURATIONS

UC360 Administration Guide
2

Recommended Configurations
3
Recommended Configurations
The section of the document describes the recommended configurations for the UC360.
• “Conference Room” on page 3
• “Teleworker Home Office” on page 3
• “Executive Office Side Table” on page 3
Conference Room
• Install and configure the UC360 following the guidelines in the UC360 Engineering Guide-
lines. See the sections Initial Setup and Conference Rooms and Office
Recommendations.
• Place the Revolabs Extension Microphones as recommended in the Revolabs HD Dual
Channel System Microphone Installation Guide.
• Configure the extension microphone settings on the UC360. See “Extension Microphone
Settings” on page 31.
Teleworker Home Office
To use the UC360 in a Teleworker home office, refer to the following information:
• See the section “UC360 Used as Teleworker” on page 56 in this guide.
• See the section Teleworker and Mitel Border Gateway Deployments in the UC360
Engineering Guidelines as well Bandwidth Requirements and MBG configuration.
Executive Office Side Table
Ensure that the UC360 is set up in office mode by programming a personal ring group on the
MCD. Also, program a hand-off key on the user’s desk phone so that they can hand off calls
answered on their desk phone over to the UC360.
Configuring the MCD
1. Open ESM on the MCD.
2. Click on the Users and Services Configuration Menu.
3. Click on the Group Programming Menu.
4. Click open the Personal Ring Group form.
5. Click Add.
6. Under Personal Ring Group field, enter the DN of the Desk phone to be in the ring group.
7. Click Save.
8. To add a UC360 to the ring group, select the Personal Ring Group you previously created.

UC360 Administration Guide
4
9. Click on Add Member.
10. Add the UC360 DN you want to be in the ring group.
11. Click Save.
Configuring the Desk phone for Handoff
To program the Handoff key on the Desk phone:
1. From the desk phone, press the Superkey.
2. Press Settings.
3. Select the key you want to program.
4. Scroll through the features list and select the Handoff feature and Save.
To handoff your desk phone to the UC360
1. Place an incoming call to the Desk phone extension.
Both the Desk phone and UC360 will ring.
2. Answer from the Desk phone.
3. Select the Handoff Key.
The UC360 will ring.
4. Answer the UC360.
The UC360 will then be connected to the originating call.