Mitel MiVoice MX-ONE User manual

EX Installation Guide
MiVoice MX-ONE and MiVoice 5000
March 13, 2020

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Contents
Chapter: 1 Safety Recommendations and Information . . . . . . . . . . . . . . . . 1
Chapter: 2 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Wiring Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
EX Controller Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . 3
Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . 3
Operating Specifications . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter: 3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Package Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Cleaning Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Mounting Tools and Equipment . . . . . . . . . . . . . . . . . . . . . . . 6
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connectors and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Slot Order (Important) . . . . . . . . . . . . . . . . . . . . . . . . 7
LEDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Connector and Cards . . . . . . . . . . . . . . . . . . . . . . . . .10
Endpoint Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . .12
Chapter: 4 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Installing the Unit on a Flat Surface . . . . . . . . . . . . . . . . . . . . .13
Before you start . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Information to Know Before You Begin . . . . . . . . . . . . . .13

Installing, Removing or Replacing a Telephony Card . . . . . . . . . . . .14
Important . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Connecting the Telephony Cables . . . . . . . . . . . . . . . . . . . . . .15
Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
MX-ONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
MiVoice 5000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter: 5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Chapter: 6 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Standards Compliance and Disclaimers . . . . . . . . . . . . . . . . . . .17
Supported Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Federal Communications Commission (FCC) Disclaimer . . . . . . . . . .18
Innovation, Science and Economic Development Canada (ISED) Disclaimer 18
CE Marking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . .18
RoHS Declaration of Compliance . . . . . . . . . . . . . . . . . .18
RoHS China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Other Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Attitude of Operation . . . . . . . . . . . . . . . . . . . . . . . .20
FXO Card Standards of Compliance and Disclaimers . . . . . . . . . . . .20
FXO Card – Supported Standards . . . . . . . . . . . . . . . . . .20
FXO Card – Federal Communications Commission (FCC) Disclaimer 20
FXO Card – Innovation, Science and Economic Development Canada (ISED)
Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
PRI/T1/E1/J1 Card - Standards Compliance and Disclaimers . . . . . . .21
PRI/T1/E1/J1 Card – Innovation, Science and Economic Development Can-
ada (ISED) Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . .21
BRI Standards Compliance and Disclaimers . . . . . . . . . . . . . . . .21
Product Disposal Instructions . . . . . . . . . . . . . . . . . . . . . . . .22

1
CHAPTER 1 SAFETY RECOMMENDATIONS AND INFORMATION
Safety Recommendations and Information
See the EX Controller and GX Gateway Safety Instructions document on Mitel Document Center.

2
LOCATION REQUIREMENTS
CHAPTER 2 REQUIREMENTS
Requirements
Location requirements
To avoid premature aging of the controller; ensure user security; and facilitate access, upgrades, and
maintenance, the following guidelines must be followed:
•Install the controller:
–On a standard 48.26 cm (19 in.) equipment rack
–On a flat surface (such as a desk or a table)
•Install the controller in a well-ventilated location where it will not be exposed to high temperatures or
humidity.
–Storage temperature: -20 °C to +70 °C
–Operating temperature: 0 °C to +40 °C
–Humidity lower than 85% and non-condensing
•Do not install the controller in a location exposed to direct sunlight or near stoves or radiators. Exces-
sive heat could damage the internal components.
•Controller should be positioned to be accessible for future upgrade, maintenance and troubleshooting
and where cables can be easily connected.
•Maintain a minimum of 25 mm (1 in.) clearance in front, in the back, on top, under, and on the sides of
the controller.
•Keep airflow around and through the vents of the controller clear of any obstruction.
•Do not put books or paper on the controller.
Wiring Guidelines
These guidelines apply for any cable, supplied or not, used with an EX controller.
•Always use straight through cables.
•Cables must not pull or create a lateral stress on the connectors; that is, they must be long enough.
•Cables must be installed in such a way not to present a trip hazard to personnel working in the vicinity
of the equipment.
•Keep cables away from:
–Sources of electrical noise such as radios, transmitters, and broadband amplifiers
–Power lines
–Fluorescent lighting fixtures
–Liquids or moisture
–Heat sources

3
EX CONTROLLER CHARACTERISTICS
CHAPTER 2 REQUIREMENTS
EX Controller Characteristics
Dimensions and Weight
Operating Specifications
PARAMETER DESCRIPTION
Dimensions Height: 4.4 cm (1.75 in.)
Width: 48.3 cm (19 in.)
Depth: 36.5 cm (14.4 in.)
Weight Weight 4.8 kg (10.6lb)
EX
Controller
Model
Voltage/Fre
quency
Operating
Condition
Current
(mA) Power (W) VA
Thermal
Dissipation
(W)
Base unit
without card
(3A on 12
Vdc, 36 W)
120 Vac / 60
Hz
Active 395 45 47.4 45
240 Vac/ 50
Hz
Active 206 47 49.5 47
Base unit
with per PRI
or DSP card
(225mA on
12 Vdc, 2.7
W)
120 Vac / 60
Hz
Active 30 3.4 3.6 3.4
240 Vac / 60
Hz
Active 15 3.5 3.7 3.5
Base unit
with per BRI
card
(30 mA on
12 Vdc,
0.35 W)
120 Vac / 60
Hz
Active 3 0.4 0.45 0.4
240 Vac / 60
Hz
Active 2 0.4 0.45 0.4

4
EX CONTROLLER CHARACTERISTICS
CHAPTER 2 REQUIREMENTS
Base unit
with per
FXS card
(OH: 0.05 A
on 12 Vdc,
0.6 W)
(R: 0.25 A
on 12 Vdc,
3 W)
(A: 0.38 A
on 12 Vdc,
4.6 W)
120 Vac On-hook 5 0.6 0.6 0.6
Ringing (45
Vrms, 4
REN)
41.5 3.3 5.0 2.0
Active (30
mA, 200 R)
62.0 5.5 7.4 4.8
240 Vac On-hook 6 0.6 1.4 0.6
Ringing (45
Vrms, 4
REN)
28.3 3.2 6.8 1.9
Active (30
mA, 200 R)
44.5 4.5 10.7 3.8
Base unit
with per
FXO card
(100 mA on
12 Vdc, 1.2
W)
120 Vac / 60
Hz
Active 13 1.5 1.6 1.5
240 Vac / 60
Hz
Active 7 1.6 1.7 1.6
EX
Controller
Model
Voltage/Fre
quency
Operating
Condition
Current
(mA) Power (W) VA
Thermal
Dissipation
(W)

5
INSTALLATION CHECKLIST
CHAPTER 3 GETTING STARTED
Getting Started
Installation Checklist
Package Checklist
Task Verified by Date
Network information available
and recorded in site log.
Location requirements verified.
Site power Voltage
Installation site pre-power
check completed.
Mounting tools and equipment
available.
Additional equipment available.
EX Controller received.
Quick start guide received.
Regulatory compliance and
safety information received.
Warranty card received.
Software version verified.
Rack, desktop mounting of
chassis completed.
Initial electrical connections
established.
Cable length limits verified.
Initial configuration performed.
Initial operation verified.
Task Verified by Date
1 EX Controller.

6
CLEANING INSTRUCTIONS
CHAPTER 3 GETTING STARTED
Cleaning Instructions
To clean an EX Controller, wipe with a soft dry cloth.
CAUTION: Do not use volatile liquids such as benzine and thinner as they can damage the unit's casing.
For resistant markings, wet a cloth with a mild detergent, wring well and then wipe off. Use a dry cloth to
dry the surface.
Mounting Tools and Equipment
Tools
•Screwdriver as required for attaching brackets to rack
•ESD wrist strap
•Earth ground cable
WARNING: The earth ground cable should be the same size (18 AWG minimum) as the earth cable
of the provided power cord. Otherwise, make sure the earth ground cable meets the standards and
requirements of your local electrical code. The type of the cable is likely to have VW-1 or RT1 mark-
ings on the cable.
Equipment
•RJ-45 cables for the WAN and LAN connections
•RJ-11 cable for telephony connections
Connectors and Indicators
NOTE: The EX Controller is highly customizable in the sense that it may have one or several types of ports,
or none. Therefore the following image may not exactly represent your EX Controlle r.
1 Power cord with the proper
model for the country.
1 Bumpon kit for desktop use.
1 printed Getting Started Guide.
1 black RJ-45 cable for each PRI port.
1 black RJ-45 cable for each
BRI port.
1 grey Ethernet RJ-45 cable.
Task Verified by Date

7
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
Slots
The following graphic indicates the slots on the EX controller:
Slot Order (Important)
The order and location the cards are installed is crucial to the controller to work properly. The numbers in
the following graphic indicate the slots and order in which they must be installed.
•Slot numbers are displayed on the front, left-bottom corner of the controller.
•Cards must be installed from slot 1 sequentially, without leaving empty slots between the cards.
•Install all PRI card(s) first, sequentially starting from slot 1.
•Install a DSP card in the first slot available after the PRI card(s).
•If there is no PRI card, then install the DSP card in slot 1.
•Install FXO, FXS, and BRI cards in the next available slots after the DSP card.
•If there are no PRI or DSP cards, then all the slots must remain empty.
NOTE: Be aware that if a card is installed and configured to be used in a slot, moving it to another slot will
cause the configuration of the slot to be lost. Therefore the card will no longer work until it is reconfigured
for the new slot.
WARNING: Ensure that there is a PRI card in the system before performing Auto Sense of ISDN trunks. If
you perform Auto Sense operation on a system that has no PRI cards, the following error message is
displayed: “Error occurred running auto sense, see logs for details”.
LEDS

8
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
# LED Behaviour Condition
1 Unit with Power 1
connector only
Green, blinking, 1 cycle
per second, 50% duty
Unit is being restarted
Green, steady ON Unit is restarted
OFF No current or failing
power supply
Green, rapidly blinking No WAN connectivity
1 and 2 Unit with Power 1 and
Power 2 connectors
Green, blinking, 1 cycle
per second, 50% duty
Unit is being restarted
Green, steady ON Unit is restarted
One LED Red, steady
ON
No current or failing
power supply on both
Power connectors
Both LEDs OFF No current or failing
power supply on both
Power connectors
Green, rapidly blinking No WAN connectivity
3 Ready Green, steady ON All lines are disabled
(operational state)
Green, steady OFF All lines are disabled
(operational state)
Blinking 1 cycle per 4
seconds, 75% duty
At least one line is
enabled and at least
one line is disabled
(operational state)
5 In-Use OFF Lines idled and
unlocked
Yellow, steady ON Lines in use and
unlocked
Yellow, blinking yellow,
1 cycle per second,
50% duty
Locked

9
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
10 LINK Green, steady ON Indicates that the PRI
port is well connected
and the link is up.
OFF Indicates that the PRI
port is not well
connected and the link
is not up.
10 IN-USE Amber, steady ON Indicates that the PRI
port is in use.
OFF Indicates that the PRI
port is not connected.
10 ERROR/TROUBLE Red, steady ON Indicates that the PRI
port is not working
properly
OFF Indicates that the PRI
port is working properly
11 READY Amber, steady ON Indicates that the PRI
port is in use.
OFF Indicates that the PRI
port is not connected.
13 ETH1 - Right LED
(activity)
Green, blinking,
variable rate
Network traffic
Green, steady ON No Network traffic
OFF Not connected
13 ETH1 -Left LED
(speed)
OFF 10 Mbps
Green 100 Mbps
Yellow 1000 Mbps
14 ETH2/3/4/5/ext -Right
LED (activity)
Green blinking,
variable rate
Network Traffic
Green, steady ON No network traffic
OFF Not connected
14 ETH2/3/4/5/ext -Left
LED (speed)
OFF 10 Mbps
Green 100 Mbps
Yellow 1000 Mbps
# LED Behaviour Condition

10
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
Switches
Connector and Cards
15 LED Green, steady ON Indicates that the BRI
port is well
connected/configured
and the link is up.
OFF Indicates that the BRI
port is not well
connected or
configured, and that
the link is down.
# SWITCH DESCRIPTION
4 Reset/Default Pressing
Duration
Result LED Pattern
2 to 6 seconds Restarts the EX
Controller unit.
Power LED
blinking. All other
LEDs OFF.
7 to 11 seconds Initiates a partial
reset of the EX
Controller unit.
All LEDs are
blinking one cycle
per second, 50%
duty
12 to 16 seconds Initiates a factory
reset of the EX
Controller unit.
All LEDs steady
ON
17 seconds or
more
No action taken.
NOTE: A useful
option if you have
accidentally
pushed the button
and do not want
any action to be
performed.
All LEDs steady
ON
# Connectors/Cards Description
6 USB1 USB connector
# LED Behaviour Condition

11
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
Endpoint Pinout
7 USB2 USB connector
8 SYNC IN 8 KHz TDM synchronization pulse
input
9 SYNC OUT 8 KHz TDM synchronization pulse
output
18 PRI card with PRI port RJ-48 connector for ISDN-PRI
connectivity
16 FXO card with FXO ports RJ-11 connectors offering analog
PSTN access for various VoIP
endpoints such as IP phones, FXS
devices, softphones and IP-based
PBX.
13 ETH1 A 10/100/1000 BaseT Ethernet
RJ-45 connector for access to a
LAN, WAN or computer. This port is
by default used for uplink / WAN
connection.
14 ETH2-ETH3-ETH4/EXT-ETH5/EXT 10/100/1000 BaseT Ethernet
RJ-45 connector for access to a
LAN, WAN or computer. These
ports are used by default for LAN
connections.
12 FXS card with FXS ports RJ-11 connectors to attach a
conventional telephone or G3 fax
11 DSP CARD No connector available.
15 BRI card with 4BRI ports 4 x RJ-48C connectors for BRI
connectivity.
RJ-48 Connector
Pin
NT/TE Settings
EX Controller
Other MX-ONE and MiVoice 5000
Controllers (MXe II, CXi II)
NT Mode TE Mode NT Mode TE Mode
1 TX + RX - RX Ring TX Ring
2 TX - RX + RX Tip RX Tip
# Connectors/Cards Description

12
CONNECTORS AND INDICATORS
CHAPTER 3 GETTING STARTED
NOTE: The above table provides a comparison of the Endpoint Type settings of EX Controller and other
MX-ONE and MiVoice 5000 Controllers controllers. The Auto port pinout option sets the pinout according
to the value configured for the Endpoint Type.
For more information, see MiVoice 5000: Installing and Configuring Mitel EX Controller and EX Gateway.
Power and Grounding
NOTE: In a dual power unit, the power switch is not available.
4 RX + TX + TX Ring TX Ring
5 RX - RX - RX Tip TX Tip
# DESCRIPTION
1 POWER 1 connector
2 POWER 2 connector
4 Grounding screw
RJ-48 Connector
Pin
NT/TE Settings
EX Controller
Other MX-ONE and MiVoice 5000
Controllers (MXe II, CXi II)
NT Mode TE Mode NT Mode TE Mode

13
BEFORE YOU BEGIN
CHAPTER 4 INSTALLATION
Installation
Before You Begin
Note or take a picture of your unit's serial number before starting the installation, and place the card
stickers of the cards not factory installed. Refer to Locating the Product Serial Number.
Installing the Unit on a Flat Surface
Before you start
WARNING: Before performing this procedure, you must first read and understand the Safety Recommen-
dations listed in this document.
Steps
1. Unpack the unit and go through the Package Check List.
2. Apply the Bumpon™ autoadhesive protective products to the bottom of the unit.
NOTE: This will improve the airflow under the unit.
3. Install the unit on the flat surface.
4. Make sure the unit is at 20 cm (8 in.) from your monitor, computer casing, or other peripheral, including
speakers.
Cards
Information to Know Before You Begin
•Make sure an adequate earth ground connection has been made between the grounding screw on the
back of the controller and an appropriate grounding point in your site.
•Adequate earth ground connection is mandatory to avoid any damage or injuries.
•Wear an ESD wrist strap, ensuring that it makes good contact with bare skin.
•Attach the ESD wrist strap end to an earth ground (grounding screw on the back of the controller or
unpainted bare metal spot of a grounded equipment rack).
•Turn off the power switch of the controller.
•Turn off the power sources used to power the controller at the circuit breaker.
NOTE: Redundant Power Supply units do not have a power switch.
•Disconnect all cables (except the earth ground connection) from the controller
CAUTION: Power source cables must be disconnected last.

14
INSTALLING, REMOVING OR REPLACING A TELEPHONY CARD
CHAPTER 4 INSTALLATION
Installing, Removing or Replacing a Telephony Card
Important
To comply with the ISED and ACTA regulatory aspects, the label supplied with the telephony card must
be applied on the exterior surface of the EX controller casing during the installation of the telephony card.
Procedure
1. Make sure an adequate earth ground connection has been made between the grounding screw on
the back of the EX Controller and an appropriate grounding point in your site.
WARNING: Adequate earth ground connection of the ex controller is mandatory to avoid any damage
or injuries.
2. Wear an ESD wrist strap, ensuring that it makes good contact with bare skin.
3. Attach the ESD wrist strap end to an earth ground (grounding screw on the back of the EX Controller
or unpainted bare metal spot of a grounded equipment rack).
4. Turn OFF the power switch of the EX Controller.
NOTE: Redundant Power Supply units do not have a power switch.
WARNING: The controller unit must be turned off before adding, removing or swapping the system
cards.
5. Turn off the power sources used to power the EX Controller at the circuit breaker.
6. Disconnect all cables (except the earth ground connection) from the EX Controller.
CAUTION: Power source cables must be disconnected last.
7. Unscrew the two thumb screws of the slot where you wish to install or replace a card.
8. Gently remove the blank plate or the existing card.
NOTE: You can insert any type of card in any of the slots, but you must use the slots from 1 to 8,
without leaving slots empty between two cards. Slot order is indicated on the front of the EX
Controller (left bottom corner).
9. Gently slide the new card into the internal plastic rails of the slot.
NOTE: The slot must not be left empty. If do not want to install a new card after removing a telephony
card, insert the blank plate in the slot.
NOTE: While sliding in the card, take care not to damage the electronic parts on the card. The card,
when properly inserted, slides in easily.
10. Set the thumb screws back into place. Do not over-tighten.
For information about the slot order, see the section Connectors and Indicators.

15
CONNECTING THE TELEPHONY CABLES
CHAPTER 4 INSTALLATION
Connecting the Telephony Cables
NOTE: To prevent damage to the EX Controller, make sure to connect the cables to their proper location
on the EX Controller.
1. Make sure an adequate earth ground connection has been made between the grounding screw on
the back of the EX Controller and an appropriate grounding point in your site.
WARNING: Adequate earth grounding connection of the ex controller is mandatory to avoid any
damage or injuries.
2. Wear an ESD wrist strap, ensuring it makes good contact with your bare skin.
3. Attach the ESD wrist strap end to an earth ground (unpainted bare metal spot of a grounded equip-
ment rack).
4. Make sure the circuit breakers of AC power sources used to power the EX Controller are OFF.
5. Make sure the provided power cable is connected to the EX Controller and in an appropriate AC elec-
trical outlet.
6. Connect faxes, phones or a PBX to the FXS card.
7. Connect a PBX or ISDN line to the PRI card. See Endpoint Pinout.
8. Connect a PSTN or a PBX to the FXO card.
9. Connect a PBX line to the BRI card. See BRI S/T Connection (RJ-48).
Software Installation
MX-ONE
See MiVoice MX-ONE Optional Installtions on Mitel Document Center.
MiVoice 5000
See MiVoice 5000: Installing and Configuring Mitel EX Controller and EX Gateway on Mitel Document
Center.

16
FACTORY RESET
CHAPTER 5 TROUBLESHOOTING
Troubleshooting
This chapter provides troubleshooting information for the EX Controller, intended for use by Mitel certified
technicians.
Factory Reset
The Factory reset reverts the EX controller back to its default factory settings.
It deletes the persistent configuration parameters of the unit, including:
•User files stored in the File service
•Certificates, except for factory installed ones
•Log files of the File service
A Factory Reset can be done by using any of the following methods:
•Directly on the controller unit, where in you need to insert a small unbent paper clip into the hole of the
Reset/Default button and release the paper clip.
•Using a Web interface, by navigating to Management > Firmware and clicking Factory Reset.
NOTE: While performing a factory reset, make sure that the call manager virtual machine hosted on the
EX controller is powered ON during the whole process. Failing to do so might result in an incomplete
factory reset.