Mitel MiVoice 5361 User manual

MIVOICE OFFICE 400
MIVOICE 5361 / 5361 IP
AS OF VERSION R1.0
USER GUIDE
eud-1677_en / 1.0 – R3.0 – © 08.2015

2MiVoice 5361 / MiVoice 5361 IP
eud-1677/1.0 – R3.0 – 08.2015
Welcome...
Welcome to the User's Guide for the desk phone MiVoice 5361 / 5361 IP for MiVoice
Office 400 communications systems.
This User's Guide will assist you with the use of your phone and introduce you step by
step to the functions and configurations.
If you require further technical support or information on other Mitel products, please refer
to our websites www.mitel.com or Mitel DocFinder.

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Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Product and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Data protectio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operating and display elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Key designations and sockets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Display symobls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Dialling and phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the display and operating elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Menu-guided navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Supplementary features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Making and answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using functions while in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Organising absences from the desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Voice messages and text messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Functions for special situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Functions with OpenCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Functions with Mitel Alarm Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Setting functions by remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Organisation within the team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Personalizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Setting the ringing properties (Audio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Content

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Protect yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Phone Book Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring presence/presence profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Formulating functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Installation and first-time operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Equipment provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Setting up and mounting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Connect MiVoice 5361 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Connect MiVoice 5361 IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Further information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Declaration Open Source Software (MiVoice 5361 IP). . . . . . . . . . . . . . . . . . . 100
Communication system and software versions . . . . . . . . . . . . . . . . . . . . . . . . 101
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

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Product and safety information
The product and document information is available here. You will also find notes
on safety, data protection and legal notes. Please read through this product and
safety information carefully.
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Data protectio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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Product and safety information
Safety information
Failure to observe this information can be hazardous and infringe existing laws.
Connections
Always plug the phone cable connectors into the appropriate sockets. Do not
modify the connections in any way.
Mains power
Use the original power supply only. Connect the power supply only to power
sources that conform to the indications on the power supply. The device will be
inoperable when mains power of the communication system fails.
Retention of Metal Objects
Telephone receivers produce magnetic fields that can attract small metallic
objects such as pins and staples. To avoid injury, do not place the handset
where such objects can be picked up.
Maintenance
Make sure all installation and repair work is carried out by a specially qualified
technician.
Always use a soft, moistened, or antistatic cloth to clean your device. Do not
use chemicals or other chemical products.
Cost control and Data protection
You should protect your phone with a PIN so that no-one can make phone
calls at your expense. A code will also protect your personal settings.
Ambient conditions
Do not operate the device outside the temperature range of +5 °C to approx.
+40 °C. Avoid direct sunlight and other sources of heat.
Protect your device against the wet, excessive dust, corrosive liquids and
steam.
Do not expose your device to electromagnetic fields (electric motors, house-
hold appliances). The speech quality could be affected. To prevent interfer-
ence, avoid placing your handset in the immediate vicinity of computers,
radios, TV sets, VCRs, and other telephone sets.
Disposal
Be sure to dispose of your device, batteries and its packaging in an environ-
mentally compatible way. Electrical equipment does not belong in domestic
waste. Deposit it at a return centre.
Accessories
Use original accessories or specifically approved accessories only. The use of
other accessories may decrease performance or pose a risk to your health or
safety.
12
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Product information
Purpose and function
This product is part of the MiVoice Office 400 communication solution.
MiVoice Office 400 is an open, modular and comprehensive communication solution for
the business sector with several communication servers of different output and expansion
capacity, a comprehensive telephone portfolio and a multitude of expansions. They
include an application server for Unified Communications and multimedia services, an
FMC (Fixed Mobile Conversion) controller for integrating mobile phones, an open inter-
face for application developers and a multitude of expansion cards and modules.
The business communication solution with all its components was developed to cover in
full the communication requirements of businesses and organisations, in a way that is
both easy to use and maintenance-friendly. The individual products and components are
coordinated and must not be used for other purposes or replaced by third-party products
or components (unless it is to connect other approved networks, applications and tele-
phones to the interfaces certified specially for that purpose).
One number user concept:
Your system administrator can set up several phones for you that hold all the same phone
number (one number user concept). You have only one name and phone number with
which to identify yourself to your call partners, regardless of which of the phone you make
your calls. The advantage is that you can always be reached under the same phone num-
ber, regardless of where you happen to be.
With Personal call routing you can define where incoming calls shall be routed to (see
chapter "Activating personal call routing", page 61). You can determine the phone on
which a call is acoustically signalled, with Ring Alone (see chapter "Activating ring alone",
page 62). Your system administrator can set whether or not you are busy for further
incoming calls (Busy if busy). You are still able to make further outgoing calls with the
other terminals.
Call lists and contacts are available on all your phones and are automatically synchro-
nised.
An announcement is signalled on all your phones which support announcement.
User information
Document portal: www.mitel.com/docfinder
© The information, graphics and layouts featured in the user information are subject to copy-
right and may not be duplicated, presented or processed without the written consent of Mitel
Schweiz AG.

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Product and safety information
Your product is supplied with a Quick User’s Guide, safety information and, where appli-
cable, with other product-specific information.
These and all other user documents are available for download on the Mitel DocFinder as
individual documents or as a documentation set. It is your responsibility to keep up to date
with the scope of functions, the proper use and the operation of your product.
• Make sure you have all the user documents required to operate your product efficiently
and correctly.
• Make sure that the versions of the user documents comply with the software level of
the MiVoice Office 400 products used and that you have the latest editions.
• Always read the user documents first before you put your product into operation.
• Store the user information within easy reach and refer to it whenever uncertainties
arise in connection with the use of the product.
• When handing over your product to others, make sure you enclose the relevant user
information.
Trademarks
Mitel® is a registered trademark of Mitel Networks Corporation.
All other trademarks, product names and logos are trademarks or registered trademarks
of their respective proprietors.
The designations used in this manual for software and hardware are registered trade-
marks and are thus subject to the relevant regulations.
Exclusion of liability
Not valid for Australia. See chapter "Limited Warranty (Australia only)", page 9 for the lim-
ited warranty in Australia.
All parts and components of the MiVoice Office 400 communication solution are manufac-
tured in accordance with ISO 9001 quality guidelines.
The relevant user information has been compiled with the utmost care. The functions of
the MiVoice Office 400 products have been tested and approved after comprehensive
conformity tests. Nonetheless, errors cannot be entirely excluded. The manufacturers
shall not be liable for any direct or indirect damage that may be caused by incorrect han-
dling, improper use, or any other faulty behaviour. Potential hazards are mentioned in the
relevant places in the user information. Liability for loss of profit shall be excluded in any
case.

Product and safety information
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About Mitel
Mitel® (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that
easily connect employees, partners and customers - anywhere, anytime and over any
device, for the smallest business to the largest enterprise. Mitel offers customers maxi-
mum choice with one of the industry’s broadest portfolios and the best path to the cloud.
With more than US$1 billion in combined annual revenue, 60 million customers world-
wide, and #1 market share in Western Europe, Mitel is a clear market leader in business
communications. For more information, go to www.mitel.com.
Data protection
Protection against listening in and recording
The MiVoice Office 400 communication solution comprises features which allow calls to
be monitored and recorded without the call parties noticing. Please note that these fea-
tures can only be used in compliance with national data protection provisions.
Limited Warranty (Australia only)
The benefits under the Mitel Limited Warranty below are in addition to other rights and
remedies to which you may be entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competition
and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Mitel war-
rants this product against defects and malfunctions in accordance with Mitel’s authorized,
written functional specification relating to such products during a one (1) year period from
the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel
shall, at its option, and as the exclusive remedy under this limited warranty, either repair
or replace the product at no charge, if returned within the warranty period.
Repair Notice
To the extent that the product contains user-generated data, you should be aware that
repair of the goods may result in loss of the data. Goods presented for repair may be
replaced by refurbished goods of the same type rather than being repaired. Refurbished
parts may be used to repair the goods. If it is necessary to replace the product under this
limited warranty, it may be replaced with a refurbished product of the same design and
colour.

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Product and safety information
If it should become necessary to repair or replace a defective or malfunctioning product
under this warranty, the provisions of this warranty shall apply to the repaired or replaced
product until the expiration of ninety (90) days from the date of pick up, or the date of ship-
ment to you, of the repaired or replacement product, or until the end of the original war-
ranty period, whichever is later. Proof of the original purchase date is to be provided with
all products returned for warranty repairs.
Exclusions
Mitel does not warrant its products to be compatible with the equipment of any particular
telephone company. This warranty does not extend to damage to products resulting from
improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or nat-
ural causes such as storms or floods, after the product is in your possession. Mitel will not
accept liability for any damages and/or long distance charges, which result from unauthor-
ized and/or unlawful use.
To the extent permitted by law, Mitel shall not be liable for any incidental damages, includ-
ing, but not limited to, loss, damage or expense directly or indirectly arising from your use
of or inability to use this product, either separately or in combination with other equipment.
This paragraph, however, is not intended to have the effect of excluding, restricting or
modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the
Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such
a provision or any liability of Mitel in relation to a failure to comply with a guarantee that
applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
This express warranty sets forth the entire liability and obligations of Mitel with respect to
breach of this express warranty and is in lieu of all other express or implied warranties
other than those conferred by a law whose application cannot be excluded, restricted or
modified. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Warranty Repair Services
Procedure: Should the product fail during the warranty period and you wish to make a
claim under this express warranty, please contact the Mitel authorized reseller who sold
you this product (details as per the invoice) and present proof of purchase. You will be
responsible for shipping charges, if any.
Limitation of liability for products not of a kind ordinarily acquired for personal, domestic or
household use or consumption (e.g. goods/services ordinarily supplied for business-use).

Product and safety information
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After Warranty Service
Mitel offers ongoing repair and support for this product. If you are not otherwise entitled to
a remedy for a failure to comply with a guarantee that cannot be excluded under the Aus-
tralian Consumer Law, this service provides repair or replacement of your Mitel product,
at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For fur-
ther information and shipping instructions contact:
Limitation of liability
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability
of Mitel to you for any non-compliance with a statutory guarantee or loss or
damage arising out of or in connection with the supply of goods or services
(whether for tort (including negligence), statute, custom, law or on any
other basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
iii) the payment of the cost of replacing the goods or of acquiring equiv-
alent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or
modifying:
a) the application of all or any of the provisions of Part 5-4 of Schedule 2
to the Competition and Consumer Act 2010 (the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liability of Mitel in relation to a failure to comply with a guarantee
that applies under Division 1 of Part 3-2 of the ACL to a supply of goods
or services.
Manufacturer: Note:
Mitel South Pacific Pty Ltd ("Mitel")
Level 1, 219 Castlereagh Street
Sydney, NSW2000, Australia
Phone: [phone]
Repairs to this product may be made only
by the manufacturer and its authorized
agents, or by others who are legally
authorized. Unauthorized repair will void
this express warranty.

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Product and safety information
Document information
Communication system and software versions
Some communication systems or software versions do not support all the features. The
corresponding text sections are identified by a letter inside square brackets. The chapter
"Communication system and software versions", page 101 indicates which software ver-
sions support the relevant features.
Document designation
• Document number: eud-1677
• Document version: 1.0
• Based on MiVoice Office 400 R3.0
• Valid as of MiVoice Office 400 R1.0
• In PDF Viewer, click on this link to download the latest version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1677_en.pdf?get&DNR=eud-1677
• Copyright © 08.2015 Mitel Networks Corporation

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Operating and display elements
The sections below provide an overview and usage notes on which keys and sock-
ets are available on your phone.
Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Display symobls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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Operating and display elements
Key designations and sockets
1 Display
Status display with symbols, current displays on telephone traffic,
displays the available Foxkey functions.
2 LED indicator
• Left LED flashes: Call.
• Right LED is lit: Voice message, message, or callback.
3 Key block
Enters digits or letters.
4 Navigation key
• Upward: Opens Activated features.
• To the right: Opens the Menu.
• Downward: Opens Settings.
• General: Scrolls forwards/backwards in the menu, navigates
lists.
5 Foxkey
Executes displayed function using the key.
1716
15 14
13
12
11
10
9
8
7654
3
2
1

Operating and display elements
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6 Correction key
Delete the last character or go back one step in the menu.
7 Foxmenu
Opens the menu or calls up other Foxkey functions.
8 Presence key with LED
Preconfigured as presence menu. The Presence key can be con-
figured as a function key or digit key.
9 Phone book key
Opens phone books.
10 Redial key
Selects the phone numbers last dialled.
11 Microphone key
Switches handset microphone off/on.
12 Loudspeaker key
Open listening mode on/off.
13 Volume/cursor keys
Adjusts volume.
14 Call key
Set up / answer a call.
15 End key
• Ends a call.
• Exits input without saving and goes back to the idle state.
c

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Operating and display elements
Display symobls
Display symbols
16 Configurable keys with LED
Freely configurable as number, function or Team key:
• Number key with two storage locations: Press once for first call
number, press twice for second call number.
• Function key: Activate / deactivate function.
• Team key: Call or pick up a call. Announcement to a team partner
(press twice).
Configure key: press and hold down.
17 Labels
Write-on labels for the configurable keys can be found on the Mitel
DocFinder. You can fill out the fields directly on your PC and then
print out the labels.
Status information
More text information available Foxmenu: Access to the menu or
the available Foxkey functions
Other menu entries available Loudspeaker activated
Text mode activated Function activated
Entries in call list Search mode
Microphone deactivated • Activate discreet ringing
• Melody deactivated
Forwarding activated New text messages
New voice messages • Voice message retrieved
• Voice mail greeting with possibil-
ity to leave a voice message

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New, forwarded voice message[a] Retrieved forwarded voice mes-
sage[a]
Hi-Q™ during a call (enhanced
audio quality) (only
MiVoice 5361 IP)
Data and voice encryption (only
MiVoice 5361 IP)
Phone book
Business number Private number
Mobile number
Presence state
Available (default) Absent
Meeting Busy
Not available
Status information

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Dialling and phoning
The following sections explain how to make phone calls simply and the functions
your phone offers you whenever you receive a call.
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Dialling and phoning
MiVoice 5361 / MiVoice 5361 IP 19
eud-1677/1.0 – R3.0 – 08.2015
Answering calls
This section explains the procedure for answering a call.
Answering a call
Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as
follows.
Ending a call
You want to end the call.
After the call the call duration is indicated. Call charges are also displayed after any exter-
nal call which you initiated, provided your provider supports this function.
Pick up the handset.
Note:
If the caller's phone number is received, it is shown on the display. If the
phone number is stored in the private phone book or in the system, the
display also shows the corresponding name.
Put the handset on-hook.

20 MiVoice 5361 / MiVoice 5361 IP
eud-1677/1.0 – R3.0 – 08.2015
Dialling and phoning
Making calls
This section explains the different ways you can make a call with your phone.
Dialling with the phone number
You want to call someone and key in that person's phone number.
With call preparation you can enter a phone number without it being dialled automatically,
so you have time to check the number and, if necessary, correct it. The number is not
dialled until you go off-hook, for example by picking up the handset.
Dialling with redial
You want to call a person you have already called.
In the last-number redial list your phone automatically stores the phone numbers of the
persons you have already called, complete with their names, where available. You can
now call the person in question using this last-number redial list.
The last-number redial list has a maximum of 4 entries.
<Phone number> Enter a phone number in call preparation.
You can use the Correction key to delete any incorrect character.
Pick up the handset.
Or:
Press the Call key or Foxmenu Foxkey Call.
➔The user is called.
Press the Redial key.
➔Redial list is displayed.
Press the Redial key several times or press the down navigation key to
scroll through all the phone numbers you last dialled.
Pick up the handset.
➔The phone number displayed is dialled.
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