Mitel MiVoice 5360 User manual

MITEL
Communications Director
5360 IP Phone User Guide

GENERAL NOTICE
The information contained in this document is not warranted by Mitel Networks Corporation or any of its
affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any
errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to
authorized users of Mitel's products.
NOTICE TO DEALERS OR DISTRIBUTORS
As the dealer or distributor, you assume responsibility for the content contained in this document. To
signify responsibility, you must insert your company name in the one of the places indicated.
Mitel logos and wordmarks, along with legal disclaimers and copyright information, contained in these
documents must NOT be removed.
Mitel provides this documents as is. No support is available from Mitel or its subsidiaries to assist the user
with the modification, printing, distribution, or other processes pertaining to the use of these documents.
TRADEMARKS
Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 5360 IP Phone - User Guide
October 2010
®,™ Trademark of Mitel Networks Corporation
© Copyright 2010, Mitel Networks Corporation
All rights reserved
IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched
telephone network. Connect the telephone to a Mitel Networks system only.

5360 IP Phone – User Guide
- iii -
ABOUT YOUR PHONE ............................................................................................. 1
Elements of Your Phone...................................................................................................... 3
Ring/Message Indicators ..................................................................................................... 4
For Users on Resilient 3300 ICP Systems .......................................................................... 4
Mitel Line Interface Module.................................................................................................. 4
Using Your IP Phone with Mitel Unified Communicator Express......................................... 4
HTML Applications............................................................................................................... 5
TIPS FOR YOUR COMFORT AND SAFETY ...................................................................... 5
Don't Cradle the Handset!.................................................................................................... 5
Protect your Hearing............................................................................................................ 5
Adjust the Viewing Angle ..................................................................................................... 5
USING YOUR DEFAULT PHONE WINDOW ............................................................ 6
Getting Started with Your Phone ......................................................................................... 6
5360 IP Phone Default Window........................................................................................... 7
Gadget Sidebar on the 5360 IP Phone................................................................................ 8
USING APPLICATIONS ON THE 5360 IP PHONE .................................................. 9
Accessing Your Phone Applications .................................................................................. 10
Getting Help....................................................................................................................... 10
Tips for Setting up Your Phone and Touch Screen ........................................................... 10
CUSTOMIZING YOUR PHONE............................................................................... 11
Using the Settings Application ........................................................................................... 11
Specify Language .............................................................................................................. 12
Adjust Display Brightness .................................................................................................. 13
Specify Audio Feedback Options....................................................................................... 13
Specify Text Size ............................................................................................................... 12
Specify Call Notification Behavior ...................................................................................... 12
Adjust the Ringer ............................................................................................................... 15
Enable a Screen Saver...................................................................................................... 13

5360 IP Phone – User Guide
- iv -
Enable PC Connectivity ..................................................................................................... 14
Cleaning Your 5360 IP Phone ........................................................................................... 15
Text Entry .......................................................................................................................... 16
Keyboards ..................................................................................................................................... 18
Text Manipulation Control Keys .................................................................................................... 17
SETTING UP YOUR CONTACT LIST..................................................................... 20
Adding Names to Your Contact List .............................................................................................. 20
Editing Information in Your Contact List........................................................................................ 20
CALL FORWARDING ............................................................................................. 31
USING QUICK CALL FORWARD ALWAYS................................................................................. 31
PROGRAMMING CALL FORWARDING DEFAULTS .................................................................. 32
USING THE CALL HISTORY APPLICATION......................................................... 29
View Call Log Details .................................................................................................................... 29
Review Call Log Icons................................................................................................................... 30
Delete Logs ................................................................................................................................... 30
VISUAL VOICE MAIL.............................................................................................. 21
Set Up your Mailbox .......................................................................................................... 21
Enable Visual Voice Mail ................................................................................................... 21
Opening the Visual Voice Mail Application ........................................................................ 21
Log Into Your Mailbox From Your Own Extension............................................................. 22
Log Into Your Mailbox From Another Extension ................................................................ 22
Log Out Of Your Mailbox ................................................................................................... 23
About the Visual Voice Mail Main Window ........................................................................ 23
Display Message Details ................................................................................................... 24
Play a Voice Message ....................................................................................................... 26
Dial Message Sender ........................................................................................................ 26
Save a Message ................................................................................................................ 27
Delete a Message.............................................................................................................. 27
Add a Message Sender to Your Contacts List................................................................... 27
Forward a Message to Another Mailbox ............................................................................ 28
Forward a Message to Your Email Address ...................................................................... 28

5360 IP Phone – User Guide
- v -
PROGRAMING FEATURES ON YOUR KEYS ....................................................... 33
Tips on Programming Features ......................................................................................... 33
Features available for programming on programmable keys........................................................ 33
Applications available for programming on programmable keys .................................................. 35
Program Feature Keys Using the Settings Application...................................................... 35
Clear Programming from a Key ......................................................................................... 37
MAKING AND ANSWERING CALLS ..................................................................... 38
Dial from your People Application...................................................................................... 38
Phone Book ....................................................................................................................... 38
Answer a Call..................................................................................................................... 39
End a Call .......................................................................................................................... 39
Redial................................................................................................................................. 39
Redial - Saved Number ..................................................................................................... 40
Handsfree Operation ......................................................................................................... 40
Auto-Answer ...................................................................................................................... 41
Using the Analog line......................................................................................................... 41
CALL HANDLING ................................................................................................... 42
Hold ................................................................................................................................... 42
Mute................................................................................................................................... 42
Transfer ............................................................................................................................. 43
Conference ........................................................................................................................ 43
Conference Split ................................................................................................................ 43
Add Held ............................................................................................................................ 44
Swap.................................................................................................................................. 44
USING OTHER FEATURES.................................................................................... 45
Account Codes ..................................................................................................................45
ACD ................................................................................................................................... 45
Attendant Call Hold - Remote Retrieve.............................................................................. 46
Callback ............................................................................................................................. 46

5360 IP Phone – User Guide
- vi -
Call Forward - Remote (I'm Here)...................................................................................... 46
Call Forward - End Chaining.............................................................................................. 47
Call Forward - Forced ........................................................................................................ 47
Call Forward - Override ..................................................................................................... 48
Call Park ............................................................................................................................ 48
Call Pickup......................................................................................................................... 49
Campon ............................................................................................................................. 49
Direct Paging ..................................................................................................................... 50
Direct Paging - Handsfree Answerback Enabled.......................................................................... 50
Direct Paging - Handsfree Answerback Disabled ......................................................................... 52
Direct Voice Call ................................................................................................................ 53
Do Not Disturb ................................................................................................................... 53
Emergency Calls................................................................................................................ 54
Float Keys.......................................................................................................................... 55
Programming Float Keys............................................................................................................... 56
Using Float Keys ........................................................................................................................... 57
Group Listen ...................................................................................................................... 57
Group Paging / Meet Me Answer....................................................................................... 58
Group Presence................................................................................................................. 59
Handoff - Personal Ring Groups........................................................................................ 60
Headset Operation............................................................................................................. 61
Hot Desking ....................................................................................................................... 62
Hot Desk Remote Logout ..................................................................................................63
Hot Desk - PIN Change ..................................................................................................... 63
Make Busy ......................................................................................................................... 64
Message Waiting Indicator ................................................................................................ 64
Messaging - Advisory ........................................................................................................ 64
Messaging - Callback ........................................................................................................ 65
Messaging - Cancel Callback ............................................................................................ 66
Messaging - Cancel All Callbacks ..................................................................................... 66
Music ................................................................................................................................. 66

5360 IP Phone – User Guide
- vii -
Night Answer ..................................................................................................................... 67
Override (Intrude) .............................................................................................................. 67
Paging................................................................................................................................ 67
Phone Lock........................................................................................................................ 68
User PIN ............................................................................................................................ 69
Record a Call ..................................................................................................................... 70
Reminder ........................................................................................................................... 71
Speak@Ease..................................................................................................................... 72
Speed Call ......................................................................................................................... 72
Contact Presence.......................................................................................................................... 72
Tag Call ............................................................................................................................. 73
Trunk Flash........................................................................................................................ 73
USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT.......................... 74
Access the Conference Controller ..................................................................................... 74
Turn the Conference Unit On and Off................................................................................ 74
Adjust the Conference Unit Volume................................................................................... 74
Place the Conference Unit in Presentation Mode.............................................................. 74
Exit the Conference Controller........................................................................................... 75
Mute the Conference Unit.................................................................................................. 75
USING THE LINE INTERFACE MODULE .............................................................. 76
Making and Answering Calls Using the Analog key .......................................................... 76
Making and Answering Calls Using the Failover Mode ..................................................... 77
USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES . 78
Elements of Your Cordless Module and Accessories........................................................ 79
Handset/Headset Combinations ........................................................................................ 80
Pairing the Cordless Module and Accessories .................................................................. 80
Pairing a Cordless Accessory with the Cordless Module.............................................................. 80
Cordless Module LED Indicators ....................................................................................... 81
Using a Cordless Device as a Remote Control ................................................................. 81

5360 IP Phone – User Guide
- viii -
USING THE CORDLESS HANDSET ...................................................................... 82
Elements of the Cordless Handset .................................................................................... 82
Answer a Call..................................................................................................................... 83
Hang up ............................................................................................................................. 83
Dialing – Auto Dial Disabled .............................................................................................. 83
Dialing – Auto Dial Enabled ............................................................................................... 83
Alerting Tones and LEDs................................................................................................... 84
Cordless Handset LEDs................................................................................................................ 84
USING THE CORDLESS HEADSET............................................................................................ 85
Answer a Call..................................................................................................................... 85
Hang Up............................................................................................................................. 85
Dialing – Auto Dial Disabled .............................................................................................. 86
Dialing – Auto Dial Enabled ............................................................................................... 86
Headset Alerting Tones and LEDs .................................................................................... 86
Cordless Headset LEDs................................................................................................................ 87
USING THE CORDLESS DEVICES APPLICATION............................................... 87
Viewing Cordless Module Information ............................................................................... 88
Low Battery Level .............................................................................................................. 87
Auto Dial ............................................................................................................................ 88

5360 IP Phone – User Guide
- 1 -
ABOUT YOUR PHONE
The 5360 IP Phone is a high-end color phone with a touch display that delivers graphically
rich applications. It is a full-feature enterprise-class telephone that provides a large color
backlit graphics display with 48 programmable self-labeling keys, six intuitive call state
sensitive softkeys, superior sound quality, and a built-in HTML toolkit for desktop applications
development.
Equipped with a Gadget Sidebar, the seven-inch display enables one-touch access to
embedded or internet-based content and applications. The Gadget Sidebar provides you with
a quick launch tool for embedded applications as well as HTML applications.
The 5360 IP Phone is compatible with the Mitel 3300 IP Communications Platform (ICP). The
5360 IP Phone is ideal for any enterprise executive or manager, Teleworker, and Contact
Center supervisor. The 5360 IP Phone supports Mitel Call Control (MiNet) protocol only.

- 2 -
The 5360 IP Phone