Mitel MiVOICE 6920 User manual

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. 
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: 
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Quick Reference Guide
Mitel MiVoice 6920 IP Phone
Getting started
Contacts
Voicemail
Settings
Provides
services and
options that
allow you to
customize
your phone.
Volume Speaker/Headset
Toggles the phone’s audio between speaker
and headset. If you are using a DHSG/EHS
headset, ensure that the headset jack adapter is
removed from the headset port. See the Mitel MiVoice
6920 IP Phone Installation Guide for more details.
Warning!
The headset port is for headset use only.
Plugging any other devices into this port
may cause damage to the phone and will
void your warranty.
Mute
Navigation/Select
Multi-directional navigation
keys are used to navigate
through the phone menu.
Press the center button
the left and right navigation
keys can be used to access
Programmable Keys
Up to 18 programmable keys,
the additional pages of
programmable keys.
Softkeys
Four state-
sensitive softkeys.
Redial
Goodbye
Hold
Ends active
calls and used
Mutes/unmutes
Displays Call
Places an active
call on hold or
Displays
a list of your
contacts
Adjusts the
volume for
the ringer,
handset,
speaker,
and headset.
Provides
On the Home screen,
service.
your voicemail
access to
a maximum of six programmable
keys per page
for exiting menus
History with a list
of outgoing calls
all outgoing audio
from headset,
handset or
speaker
Call History
Displays a list
of missed,
outgoing and
received calls
resumes a call
from hold
to select menu options and
perform various actions.
Basic call handling
Making a call
1. Lift the handset or press the key, and
dial the number.
2. Press the Line programmable key and dial
the number.
Ending a call
Place the handset back in its cradle, press the End Call softkey, or press the
key.
Answering a call
Lift the handset or press the key for handsfree operation.
Redialing
Press the Redial softkey once or the key twice to call the last dialed number as
displayed on the Home screen
or
Press the key once to access the Call History application with a list of recently
dialed numbers. Use the up and down navigation keys to scroll through the entries and
either press the Select button or Dial softkey to redial the selected number.
Muting
Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the key again to unmute the audio.
Holding and resuming
1. To place an active call on hold, press the key. A (hold) icon flashes on the
respective Line key.
2. To resume the call, press the key again or press the respective Line key.
Note: For details on all the available features and options, refer to the Mitel MiVoice 6920 IP Phone
User Guide.
©Copyright 2017, UniVoIP and Mitel Networks Corporation. All Rights Reserved.

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. 
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: 
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Quick Reference Guide
User Interface (UI) overview
Home screen
The Home (default) screen is displayed when the phone is in the idle state. The Home
screen displays status indicators, user directory number, avatar, last dialed number,
time, date and list of programmable softkeys.
.
Call screen
When on an active call, caller’s avatar, name, number and call duration timer is displayed.
The context-sensitive softkeys are updated with applicable call handling features.
Applications
Contacts
The Contacts application stores personal phone book and directory. The Mitel MiVoice
6920 IP Phone supports a localized Personal directory as well as enhanced functionality
allowing for interoperability with LDAP (corporate) directories.
Making a call using the Contacts application
1. Press the key to access the Contacts application.
2. Navigate to the respective contacts folder and scroll through the contacts by using the
navigation keys
or 
Enter characters using the keypad and press the Search softkey to use the search
feature.
3. When the applicable contact is highlighted, press the Select button or Dial softkey to
place a call using the entry’s default phone number
or
To place a call to a different phone number defined for the entry (for example, a mobile
number), press the right navigation key, highlight the phone number you want to call
using the up or down navigation keys, and press the Select button or Dial softkey.
Status Indicators
Network Connected
Call Forward Always
Missed Calls
Do Not Disturb
Date and Time
Programmable
State-Sensitive
Programmable Key
Page Indicator
Keys
Softkeys
Dots indicate
the number of
programmable key
pages and its
relative position.
Call Timer
Caller ID
Transfer Softkey
End Call Softkey
Prime Line Key
Prime Line Key
Solid - Available
Busy
On Hold
Blinking - Ringing
Attempting Connection
Disconnected
Search Field
Contact Details
(Name and Number)
Add New
Contact
Number of
Contacts
Delete Contact
Softkey
Dial Softkey
Folders
in Folder
Your Directory Number
Headset Connected
Hotdesk User
Voicemail Pending Scrollbar
Last Number
Dialed
Avatar
Conference Softkey
©Copyright 2017, UniVoIP and Mitel Networks Corporation. All Rights Reserved.

Quick Reference Guide
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. 
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: 
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
Call History
The Call History application displays a list of your missed, outgoing and received calls.
You can view, delete and dial out to call history entries as well as copy entries to your
Contacts application.
Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional entry details,
press the Right navigation key when the entry is highlighted.
3. Press the Select button or Dial softkey to place a call to the respective entry
or
Press the Add Contact softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6920 flashes
red and the (Voicemail) icon displays on the status bar indicating that voicemail
messages are available. You can access your voicemail service by pressing the
Voicemail key
Visual voicemail
Visual voicemail enables access to voicemail system and displays a count of all, new
and recorded voicemail messages.
All, New, and
Recorded
Voicemails
Dial Softkey
Send Voicemail
Play a Voicemail
Urgent Voicemail
to a Number
Delete Entry
Softkey
Note: Voicemail and visual voicemail functionality must be configured by your System Administrator.
Enabling visual voicemail
1. Press the (Settings) key on the phone to access the Static Settings menu.
2. Navigate to Voicemailusing the left navigation key and then press the Select softkey
3. Press the Select softkey to select the key opens Voicemail App checkbox.
4. Press the Save softkey.
Note: For additional visual voicemail functions, refer to the Mitel MiVoice 6920 IP Phone User Guide.
Note: For security reasons, the password can be enabled only from the user login screen.
Advanced call handling
The Mitel MiVoice 6920 IP Phone provides a method for transferring calls through the
Transfer softkey.
Transferring a call
1. Ensure you are on active call with the party you wish to transfer.
2. Press the Transfer softkey.
Call History
Filters
Dial Softkey
Copy to
Contacts
Call Type Indicator
Missed Call
Received Call
Outgoing Call
Entry Details
(Name/Number,
Time, Date)
Delete Entry
Softkey
Scrollbar
©Copyright 2017, UniVoIP and Mitel Networks Corporation. All Rights Reserved.

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. 
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: 
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Quick Reference Guide
The active call is placed on hold.
3. Enter the transfer recipient’s number and press the Transfer softkey.
Creating a multi-party conference call
1. Ensure you are on active call with one of the parties with whom you wish to create a
conference.
2. Press the Add User softkey. The active call is placed on hold.
3. Enter the conference target’s number.
4. Wait for an answer, consult, and then press the Join Calls softkey to create the three-
way conference call.
5. Repeat steps 2 to 4 to add an additional party (maximum of seven participants) to the
conference.
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified number with one key press. Speed Call keys
can be useful as they can be programmed to dial directly to an internal or external number or
quickly access features that use feature access codes. You can also transfer calls to or
create conference calls using your
Speed Call keys in place of dialing out manually.
Note: Configuring a programmable key using the press-and-hold method is only available if enabled by
your System Administrator.
Programming a Speed Call key
1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label
Name field is displayed.
2. In the Label Name field, enter a label to apply to the key.
Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.
3. Press the down navigation key to move to the Number field and enter the number
using the dialpad keys.
4. (Optional) Press the down navigation key to move to the Private checkbox and press
the Select button to make the key a Private Speed Call key. When a Private Speed
Call key is pressed, the call is considered private and caller ID information is not
displayed in the phone’s call history.
5. Press the Save softkey to save the information to the key you selected.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, and Account Code
keys can be programmed using the press-and-hold method (if enabled by your System Administrator).
For more information, please refer to the Mitel MiVoice 6920 IP Phone User Guide.
©Copyright 2017, UniVoIP and Mitel Networks Corporation. All Rights Reserved.