Mitel 5320 User manual

5320/5330/5340 IP Phone Quick Reference Guide
This guide provides information for frequently used features. For more information about these and other features,
refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.
Feature Buttons
You need to press (Feature) to activate the feature before you enter thefeature code.
If you make a mistake when entering numbers or characters, you can press (Hold) to move the cursor to the left and
delete the characters entered, or
you can press * to cancel the feature.
Commonly Used Feature Codes
Contact your system administrator for more information about system features.
Button Action
(Up) (Down) Provides volume control.
Scrolls through feature options.
(Speaker) Activates Handsfree Mode.
Activates features.
(Mute) Mutes the microphone during a
call.
(Applications)Activates the Applications menu
to use the conference unitor
cordless devices, program
various phone settings, and
enable Clean Mode.
(Feature)
Activates features while on a
call.
The (Feature) button does
not cancel features. To cancel
features, press the Star button
(*).
(Redial) Calls the last external number
dialed. You cannot redial internal
numbers.
(Hold)Places the current call on hold.
Left/Backspace when entering
dialpad characters.
(Transfer) Transfers the current call.
Right/Forward when entering
dialpad characters.
(Message) Allows you to view station
messages.
Toggles between Alpha Mode
and Numeric Mode.
Mitel® 5320/5330/5340 IP Phone User Guide – Issue 4, June 2010
Answering Calls
Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree
Mode.
Placing Emergency Calls
Dial the emergency number (911). The system immediately places the emergency call as soon asyou dial the
number, even if you do not select an outside line.

Placing Internal (Intercom) Calls
Withorwithout the handset lifted, dial the extensionnumber. If you enter incorrect digits, you can press
(Hold) to move the cursor backward, deleting the last digits entered.
Placing External Calls
Press an unlit Call button, or enter the Outgoing Call accesscode (8 is the defaultcode), and then dial the
number.
Redialing External Numbers
Withorwithout the handset lifted, press the (Redial). The system automatically selects a line and dials the
number.
Transferring Calls to Other Extensions
1. While on the call, press (Transfer), and thenenter the extension number or press the programmed DSS key.
2. Do one of the following:
• Wait for an answer, announce the call, and thenhang up. If the extension is unavailable, press the flashing
IC or Call button to return to the caller.
• Hangupto transfer the call anddisconnect the call from your IP phone.
Forwarding Calls
1. Press the Fwd button, ENTER FORWARD DEST appears.
2. Enter the extension number, or press the Outgoing Call access code (8 is the default code), and then dial the
telephone number.
3. Press Handsfree Speakerphone key if outside destination.
Placing Conference Calls
1. While on the first call, press the Conference button to place the call on hold. CALL NEXT PARTY TO CNF
appears.
2. Place a call to the next conference party. For externalcalls, press the Outgoing Call access code (8 is the
default code), and then dialthe number.
3. After the party answers, announce the conference, and then press the Conference button to place the call
on hold. If necessary, repeat this step to add the remaining conference party.
4. Press the Conference button again to start the conference. CNF IN PROGRESS appears.
Using Do-Not-Disturb
1. Press the DND button, and then do one of the following.
2. Press (Speaker), or lift and replacethe handset to activate.
Placing a Page Announcement
1. Press 7.
2. Enter the page-zone number (0 to 9). Or if simply press the Page key.
3. After the tone, makeyour announcement, and then hang up. Programming Station Speed Dials:
1. With the handset in the cradle, press the (Feature) key and dial 383.
2. Dial the location code (0-9) to be programmed.
3. Enter the desired name: Press the keypad keys to enter the desired characters. When
adding letters that are located on the same key, press the (Transfer), key to move to the next
character. Press the (Transfer), key twice to leave a space. Press the hold key to backspace.
Press the # key to save the name.

4. Enter the number: Enter the number to be dialed including the access code 8. Press the
#key to save the number.
Add a station speed dial to a key
You must first enter desired entry into your personal speed dial list 0-9 following the above
instructions.
1. For Station speed dial press (Feature) key than 397 to program key.
2. Press desired key to program.
3. Enter 382 plus access code (0-9).
Add a DSS/BLF (direct station/busy lamp field) button to your phone.
1. Press (Feature)key than 397 to program key.
2. Press desired key to program.
3. Enter the extension number.
Erase a programmable key
1. Press (Feature) key than 397…select key to erase and press the hold key to erase the
entry than press the (Speaker) key to hang up.
VOICE MAIL QUICK REFERENCE GUIDE
INITIALIZE YOUR VOICE MAIL:
Your voice mailbox must first be initialized before it can be used.
Press the VM Access key. When the system answers, enter your password (same as
your extension and mailbox number) followed by the #. You will then be prompted to enter

a new password followed by the # key. If you do not want a password, just press #. To
accept press # again.
Voice mail will then ask you to record your name for the company directory (first and last
name only). The system then introduces the voice mail to you – please listen until it says
your mailbox is now set up and follow the options below:
TO RECORD A PERSONAL GREETING:
Press 4for personal options.
Press 1to record greetings.
Press 1for primary greeting.
EXAMPLE: Hello, you have reached the desk of (insert name). I am either away from my
desk or on another call. Please leave your name, number, and a detailed message. I will
return your call as soon as possible.
TO RETRIEVE YOUR MESSAGES:
When you have messages, your MSG key will light. Press the VM Access key. Voice mail
will then ask you to enter your password #. Follow the prompts from there.
If you are calling your voice mailbox from an outside telephone, dial the direct line to voice
mail. When voice mail answers, press the * key and follow the prompts.
TRANSFERRING A CALLER TO SOMEONE’S VOICE MAIL: DO NOT PUT THE CALLER ON
HOLD
Press the VM Transfer button……..enter the Extension number and hang up.
Voicemail “Shortcuts”
Log into your mailbox.
Press 1to listen to your new messages. While you are listening to a message, you can
use the following options:
•Press #to skip to the end of the recording.

•Press 1to back up.
•Press 2to pause. (Then press any key to continue).
•Press 3to skip ahead.
•Press 4to lower the volume.
•Press 5to play the message envelope again.
•Press 6to raise the volume.
•Press 9to save the new message in your mailbox.
•Press 7to delete the message from your mailbox.
The system plays the message. When the message has finished playing, you have the
following options:
•Press 1to replay the message from the beginning.
•Press 2to reply to the message (or make a return call, if enabled).
•Press 3to forward a copy of the message to another subscriber.
•Press 4to listen to the previous message.
•Press 5to play the introductory message envelope again.
•Press 6to listen to the next message.
•Press 9to save the new message in your mailbox.
•Press 7to delete the message from your mailbox.
To send voice mail messages, log into your mailbox:
•Press 2.
•Dial the mailbox number where you want to leave a message.
•After hearing the subscriber’s name, press #to accept it.
•When you hear the tone, record your message.
•When you have completed your message, hang up or press # and listen for
more options.

Logging into the Mitel Web Portal
1. Open Internet Explorer or Google browser & type 192.168.114.201 in the address bar & press enter.
2. Click on “Continue to this website.
3. User name is your extension number. Password is 123456, then click on “Log in”.

4. Once logged in, you can review your call History on the main page.
5. Click on the Programmable Keys tab to program phone buttons. If the phone button is highlighted with a dark
blue line, you are able to program that button to fit your needs. If it is gray, the button can only be changed
by the system programming administrator.

Call Forwarding
Dynamic Extension