Mitel 5320 User manual

5320 IP Phone
MITEL
Quick Reference Guide
Table of Contents
5320 IP Phone Quick Reference Guide ................................................................ 1
• The Mitel 5320 IP Phone Features ..........................................................................................1
• Fixed-Function Keys ..................................................................................................................1
• Make a Call ..................................................................................................................................1
• Answer a Call ..............................................................................................................................1
• End a Call .....................................................................................................................................1
• Place a Call on Hold ..................................................................................................................1
• Retrieve a Call from Hold .........................................................................................................1
• Retrieve a Message ....................................................................................................................1
• Transfer a Call .............................................................................................................................1
• Conference a Call .......................................................................................................................1
• Program a Speed Call ...............................................................................................................1
• Adjust Volume Levels ................................................................................................................1
5320 Call Forwarding ........................................................................................... 2
•
Using
Using
Q
Q
uick Call Forward Always
uick Call Forward Always ..........................................................................................2
•
Programming Call Forwarding Using Proles
Programming Call Forwarding Using Proles ....................................................................2
•
To create a Call Forward prole
To create a Call Forward prole..............................................................................................2
•
Activate Call Forward
Activate Call Forward ...............................................................................................................2
•
Cancel Call Forward
Cancel Call Forward
..................................................................................................................
..................................................................................................................
2
2
Voice Mail Access ...................................................................................................3
• Voice Mail Set up ......................................................................................................................3
• From outside the company ....................................................................................................3
• From your desk extension ......................................................................................................3
Voice Mail Flow Chart............................................................................................ 4
5320
ETHAN GROUP
1300 238 426
Help Desk
[e-mail]

1
5320 IP Phone
Transfer a Call
Press .
Dial the Number. Wait for an answer.
Hang Up, or Announce the transfer
and then Hang Up, or
Press to Cancel
and Return to the
rst call.
( when using headset press the Release Key to Transfer )
Conference a Call
Press .
Dial the Number. Wait for an Answer.
Press .
( Repeat process to add additional parties. )
Program a Speed Call
Press Superkey then Press Settings.
Press Programmable Keys.
Press the Key you wish to Program.
Press Speed Call.
Press Edit and enter the label for
the Speed Call.
Press Edit Number and enter the Phone
Number for the Speed Call.
For an External number enter the prex “0”
and the Number.
Press OK, and then press Save.
Press Close and then press Close again.
Adjust Volume Levels
Adjust ringer volume while the phone is
ringing. Adjust handset or speaker volume
while using the handset or speaker.
Press Repeatedly to Raise the volume,
or Repeatedly to Lower the volume.
Press to Mute the microphone.
See the 5320 IP Phone User Guide for details.
Make a Call
Lift the Handset, or
Press .
Dial the Number, or
Press a Speed Call key, or
Press , or
Dial the prex
“0” for external calls
and the Number.
( to activate / deactivate headset press Headset Key )
Answer a Call
Lift the Handset, or Press Flashing Line Key
or Press , and begin speaking.
End a Call
Press , or
Replace the Handset.
Place a Call on Hold
Press .
The Line Key ashes.
Replace the Handset if necessary.
Retrieve a Call from Hold
Lift the Handset, or
Press .
Press the ashing Line Key.
Retrieve a Message
Press . It ashes when a Message
is waiting.
Follow the Voice Mail prompts to retrieve
your message.
Tools / Keys Words:
Highlighted in ORANGE for easy reference.
5320 IP Phone
MITEL
The Mitel 5320 IP Phone Features
Display
Ring/Message Indicator
Volume, Speaker/Mute Controls
Fixed-Function Keys
Key Pad
Navigation Page Keys
Programmable Feature Keys and Softkeys
Speaker
Handset
Fixed-Function Keys
SPEAKER
MUTE
SUPERKEY / MENU
CANCEL
REDIAL
HOLD
TRANSFER / CONFERENCE
RELEASE KEY ( Soft Key )
MESSAGE
8
9
7
6
5
4
3
2
1
MITEL
5320
Quick Reference Guide
1300 238 426 [e-mail]

Using Quick Call Forward Always
Using Quick Call Forward Always
To program and enable Call Forward Always:
To program and enable Call Forward Always:
• Press the
• Press the
Superkey
Superkey
• Press
• Press
Call Forwarding
Call Forwarding
If a number is already programmed, you can
If a number is already programmed, you can
• Press
• Press
Activate
Activate
to enable forwarding to the current number
to enable forwarding to the current number
Or
Or
• Enter a new
• Enter a new
Destination Number
Destination Number
Note:
Note: For External numbers enter the prex “0” and the Number.
• Press
• Press
Activate
Activate
Note: Call Forward Always takes precedence over all other types of forwarding.
Note: Call Forward Always takes precedence over all other types of forwarding.
Programming Call Forwarding Using Proles
Programming Call Forwarding Using Proles
You can create Call Forward proles that identify where to send your incoming calls. After
You can create Call Forward proles that identify where to send your incoming calls. After
you create and save a Call Forward prole in the Call Forwarding application, you can enable
you create and save a Call Forward prole in the Call Forwarding application, you can enable
or disable the prole at any time.
or disable the prole at any time.
Notes:
Notes:
• The
• The
None
None
Prole
Prole
is a default prole provided by the system. It has no numbers programmed.
is a default prole provided by the system. It has no numbers programmed.
Use the None Prole to
Use the None Prole to
turn o all Call Forwarding.
turn o all Call Forwarding.
• The
• The
default
default
prole appears when the Call Forwarding set up does not match any of your proles.
prole appears when the Call Forwarding set up does not match any of your proles.
• Only
• Only
one
one
call prole can be active at a time.
call prole can be active at a time.
• The
• The
dotted radio button
dotted radio button
icon next to the prole shows the current active prole.
icon next to the prole shows the current active prole.
To create a Call Forward prole:
To create a Call Forward prole:
1.
1.
Press the
Press the
Superkey
Superkey
2.
2.
Press
Press
Call Forwarding
Call Forwarding
3.
3.
Press
Press
Proles
Proles
2
4.
4.
Press
Press
New Prole
New Prole
5.
5.
Press
Press
Edit Prole Name
Edit Prole Name
(An on-screen keyboard displays)
(An on-screen keyboard displays)
5.
5.
Press the appropriate keys in the on-screen keyboard to enter the
Press the appropriate keys in the on-screen keyboard to enter the
Prole Name
Prole Name
6.
6.
Press
Press
Save
Save
This prole name identies where your phone calls will be forwarded to.
This prole name identies where your phone calls will be forwarded to.
7.
7.
Select the Check Box opposite the desired type of Call Forwarding:
Select the Check Box opposite the desired type of Call Forwarding:
•
•
Always:
Always:
forwards all your phone calls
forwards all your phone calls
•
•
Busy Internal:
Busy Internal:
forwards internal phone calls after several rings if your line is busy
forwards internal phone calls after several rings if your line is busy
•
•
Busy External:
Busy External:
forwards external phone calls after several rings if your line is busy
forwards external phone calls after several rings if your line is busy
•
•
No Answer Int:
No Answer Int:
forwards internal phone calls- redirects your calls after several rings if you don’t answer
forwards internal phone calls- redirects your calls after several rings if you don’t answer
•
•
No Answer Ext:
No Answer Ext:
forwards external phone calls- redirects your calls after several rings if you don’t answer
forwards external phone calls- redirects your calls after several rings if you don’t answer
Note: Call Forward Always takes precedence over all other types of forwarding.
Note: Call Forward Always takes precedence over all other types of forwarding.
8.
8.
Press
Press
Edit Number
Edit Number
to display the on-screen keyboard.
to display the on-screen keyboard.
9.
9.
In the on-screen keyboard,
In the on-screen keyboard,
Enter
Enter
the appropriate
the appropriate
Number
Number
Note:
Note: For External numbers enter the prex “0” and the Number.
10.
10.
Press
Press
Save
Save
11.
11.
Press
Press
Enable
Enable
12.
12.
Press
Press
Save
Save
13.
13.
Repeat
Repeat
Step 7
Step 7
to
to
Step 12
Step 12
for each Call Forwarding type that you wish to program.
for each Call Forwarding type that you wish to program.
14.
14.
Press
Press
Save
Save
This prole is saved but it is not activated. To activate this prole, see Activate Call Forward below.
This prole is saved but it is not activated. To activate this prole, see Activate Call Forward below.
• Press
• Press
Close
Close
• Press
• Press
Close
Close
Activate Call Forward
Activate Call Forward
To turn Call Forward on once it has been programmed:
To turn Call Forward on once it has been programmed:
• Press the
• Press the
Superkey
Superkey
• Press
• Press
Call Forwarding
Call Forwarding
• Press
• Press
Proles
Proles
• Press the
• Press the
Appropriate Prole Setting
Appropriate Prole Setting
• Press
• Press
Activate
Activate
• Press
• Press
Close
Close
Cancel Call Forward
Cancel Call Forward
To cancel Call Forward
To cancel Call Forward
• Press the
• Press the
Superkey
Superkey
• Press
• Press
Call Forwarding
Call Forwarding
• Press
• Press
Proles
Proles
• Press
• Press
None
None
setting
setting
• Press
• Press
Activate
Activate
• Press
• Press
Close
Close
MITEL
5320 Call Forwarding
Tools / Keys Words: Highlighted in ORANGE for easy reference.
Quick Reference Guide
5320
CF
2
5320 IP Phone [phone] [e-mail]

Quick Reference Guide
VM
From Outside The Company
From Outside The Company
• Call your
• Call your
External Voice Mail System Number
External Voice Mail System Number
• Press
• Press
• Enter your
• Enter your
Extension number
Extension number
• Enter your
• Enter your
Passcode
Passcode
• Press to
• Press to
Play Messages
Play Messages
Or
Or
Select an
Select an
Option
Option
from the
from the
Main Menu
Main Menu
( refer to Voice Mail Flow Chart, page. 4 )
( refer to Voice Mail Flow Chart, page. 4 )
From Your Desk Extension
From Your Desk Extension
• Dial your
• Dial your
Voice Mail System Number
Voice Mail System Number
• Enter your
• Enter your
Passcode
Passcode
• Press to
• Press to
Play
Play
messages
messages
Or
Or
Select an
Select an
Option
Option
from the
from the
Main Menu
Main Menu
( refer to Voice Mail Flow Chart, page. 4 )
( refer to Voice Mail Flow Chart, page. 4 )
7
PQRS
7
PQRS
*
MITEL
Voice Mail Access
Tools / Keys Words: Highlighted in ORANGE for easy reference.
23
5320 IP Phone
Your Internal Voice Mail System Number: ___________________________
Your Internal Voice Mail System Number: ___________________________
Your External Voice Mail System Number: ___________________________
Your External Voice Mail System Number: ___________________________
Voice Mail Set Up
Voice Mail Set Up
• Dial your
• Dial your
Voice Mail System Number
Voice Mail System Number
from
from
your
your
Desk Extension
Desk Extension
• Enter
• Enter
Default Passcode 1111
Default Passcode 1111
• Follow
• Follow
Prompts
Prompts
• Enter
• Enter
New Passcode
New Passcode
( 4 Digits )
( 4 Digits )
• Record your
• Record your
Name
Name
• Record your
• Record your
Greeting
Greeting
1300 238 426 [e-mail]

Additional
Options Menu
#0
3
DEF
8
TUV
9
WXYZ
Voice Mail Flow Chart
Play Menu
Select Destination
Enter Mailbox # or
Distribution List #
Send Menu Addressing Options
User Options
7
PQRS
7
PQRS
7
PQRS 2
48
ABC
GHI TUV
2
ABC
2
ABC 8
72
2
TUV
PQRS ABC
ABC
4
GHI
5
JKL
3
DEF
3
DEF 7
63
1
PQRS
MNO DEF
1
#
*
6
MNO 6
MNO 9
59
3
WXYZ
JKL WXYZ
DEF
8
TUV
8
TUV
S
S
S
e
e
e
n
6
MNO
Play
Play Again
Answer
Keep
Discard
Pause
Review
Discard
Append
Back
Greeting
Name Memo
Passcode
Send & Return
Fast Forward
Rewind
Play Envelope
Next Message
Make Send
& Exit
Give or
Forward
Forward
to E-mail
Personnel
Directory
Message
Addressing
Urgent
Set/Cancel
Additional
Options
Personal
Contacts
Message
Notication
Exit
Options
Forward
to E-mail
Distribution
Lists
Receipt
Set/Cancel
Condential
Set/Cancel
Temporary
Greeting
Give to
Voice Mail
Transfer to
Operator Auto Attendant User Options
9
WXYZ
9
WXYZ
y Menu
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Send & Return
Messa
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Addressing
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Additio
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5320 IP Phone
VM
24
5320 IP Phone [phone] [e-mail]