Mitel 5300 Series User manual

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Quick Start Guide–Mitel 5300 Series
All of your phone’s features and settings will be managed through the phone itself and through our intuitive, online customer portal
called Hosted IP. An account has been created for you upon purchase in which you will receive an activation email instructing you to set
your password. Once activated, you can login to the portal at https://hostedipphonesystem.net/ to view and manage your system and
features.
This quick start guide is designed to provide you with a brief overview of the system.
Action Keys
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Voicemail LightDate/Time
Display
Information Area
Display
Microphone
Key Page and Navigation Buons
Phone Key Pad
Action Keys
So Keys
Programmable Keys
Memory Keys
Speaker
Volume/Ring Volume/
Scroll
Speakerphone
Cancel
Transfer &
Conference
Seings
Hold
Mute
Redial
Voicemail

Activating Your Phone
Press the Activate so key and enter your extension and PIN, then press Enter or the #key.
Making Calls
External Calls
To make an external call, you must dial a 9 + 1 + the number.
Internal Calls
Internal calls can be made by just entering the 3 or 4 digit extension of your colleague.
International Calls
To make calls outside of the United States, dial 9 + 011 + Country Code + City Code + the
phone number of the person you are trying to reach.
Missed Calls
A missed call is designated by an asterisk appearing next to your CALLS sokey:
*CALLS. Scroll through the list to identify the specific missed calls marked with an asterisk.
Recording Your Voicemail Greeting
To record or change your voicemail greeting. Press the Voicemail button on your
phone and enter the temporary 4 -10 Digit passcode provided, and follow the prompts
to record your greeting. Here, you can also reset your passcode.
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Listening to Voicemail Messages
From Your Desk Phone
Press the Voicemail key and follow the prompts.
From Any Phone Outside Your Oce
1. Call your own phone number
2. During your voicemail greeting press * key and follow the prompts.
Accessing the Company Directory
Press the Menu so key on your phone, then select Directory. Here you can search
for employees by typing in their last name. Once the coworker you are trying to reach is
displayed, hit the Dial so key to begin the call.
Using Redial
Press the Redial function key (or the Redial so key). Then, select the number you wish
to call by using the Arrow keys and press the Dial so key.
Placing a Call on Hold
When you are on a call and would like to put someone on hold. Press the red
hold key . This places the call on hold. Take the call o hold by pressing the glowing
Line Appearance key.
Quick Start Guide – Using Your 5300 Series Phone

Transferring a Call
Once on an active call, you can transfer a
call by pressing the Transfer so key. You
will then see Transfer Todisplayed. Dial
the internal or external number (don’t
forget to dial 9 + 1 for an external call) and
press Transfer again. The call will then be
transferred to the appropriate party.
Making a Three-way Call
or Conference Call
Dial the first party’s number, then press the
Transfer & Conference function key twice
(or the Conf so key once). Then dial the
second party and press the Transfer &
Conference function key once (or the Conf
soft key) to join the parties.
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Adjusting Your Phone Display Seings
You can adjust and personalize your phone’s seings by clicking on the blue Seings key.
Here you will see a list of the display features: Text Size, Brightness and Contrast, Screen Saver
and more. To view or adjust any of these seings, simply click on the buon next to the
appropriate category.
Adjusting the Speaker Volume
Press the up arrow or down arrow to adjust the volume of the handset, headset and
speakerphone during a call.
Adjusting the Ringer Volume
Press up arrow or down arrow when the phone is ringing.
Muting a Call
Press the Mute function key to mute the microphone during a call. Then press the Mute
function key again to turn o mute.
NOTE: This command works whether you are using the headset, handset or
speakerphone. When on a call, if your phone is muted and you need to enter command
keys, unmute the microphone to ensure that they transmit properly.

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Quick Start Guide–Mitel 6900 Series
Activating your phone
Follow the Installation Guide for the Mitel 6900 IP Phone to connect the
phone to your network.
+ Aer the phone boots, press the ACTIVATE so key.
+ Enter your numeric OceSuite UC extension, and then enter your numeric PIN.
+ Press ENTER or the # key and your phone will login and be ready for use.
+To program speed dial and feature keys, login to the Hosted IP portal at
https://hostedipphonesystem.net/
Basic call handling
Making a call
1. Li the handset or press the key, and dial the number.
2. Press the Line programmable key and dial the number.
Ending a call
Place the handset back in its cradle, press the End Call sokey, or press the key.
Answering a call
Li the handset or press the key for handsfree operation.
Redialing
Press the Redial sokey once or the key twice to call the last dialed number as
displayed on the Home screen – or –
Press the key once to access the Call History application with a list of recently
dialed numbers. Use the up and down navigation keys to scroll through the entries and
either press the Select buon or Dial sokey to redial the selected number.
Muting
Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the key again to unmute the audio.
Geing Started
Programmable Keys
Up to 72 programmable
keys, a maximum of 12
programmable keys per
page.
Sokeys
Five state-sensitive
sokeys.
Goodbye
Ends active calls and
used for exiting menus.
Redial
Displays Call History
with a list of outgoing
calls.
Hold
Places an active call on
hold or resumes a call
from hold.
Mute
Mutes/unmutes all
outgoing audio from
headset, handset or
speaker.
Contacts
Displays a list of your
contacts.
Navigation/Select
Multi-directional navigation keys are used to navigate
through the phone menu. Press the center buon to
select menu options and perform various actions.
On the Home screen, the le and right navigation
keys can be used to access the additional pages of
programmable keys.
Speaker/Headset
Toggles the phone’s audio between speaker and
headset. If you are using a DHSG/EHS headset, ensure
that the headset jack adapter is removed from the
headset port. See the Mitel MiVoice 6930 IP Phone
Installation Guide for more details.
Warning! The headset port is for headset use only.
Plugging any other devices into this port may cause
damage to the phone and will void your warranty.
Call History
Displays a list of missed,
outgoing and received
calls.
Voicemail
Provides access to your
voicemail service.
Seings
Provides services and
options that allow you
to customize your
phone.
Volume
Adjusts the volume for
the ringer, handset,
speaker and headset.

Holding and resuming
1. To place an active call on hold, press the key. A (hold) icon flashes on the
respective Line key.
2. To resume the call, press the key again or press the respective Line key.
Contacts
Press the Contacts key to see your corporate, personal and mobile (for 6930, 6940 only)
contacts. Scroll to the desired list and search by last name using T9 (pressing a single
number key multiple times to indicate desired leer). Select the desired record and
press the Dial so key to place a call to that party.
Voicemail
Press the Voicemail key and follow the audio prompts to retrieve messages, record
greetings, forward messages, etc.
Call History
Press the Call History key to see your missed, outgoing, received and mobile (for 6930
and 6940 only) call list. Select the desired list and scroll to find the desired call record.
Press the Dial so key to place a call to that party. You can add to your personal contacts
directory by selecting a call record and pressing the Add Contact so key.
Seings
Press the Seings key to edit your ring tones and display seings. Scroll to the desired
seing and press the Select key. Follow the on-screen prompts to make any changes.
Press the Save soft key when done.
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Volume Up/Down
Press the Volume Up/Down key to adjust the volume of the handset and speakerphone
when engaged in a call and the ringer volume while the phone is ringing.
Navigation Select
Use the Navigation disc to move through menus up/down and le/right, and press the
center Select key to make a selection.
Missed Calls
The number of missed calls is indicated on your phone display. Press the Call History
feature key and then scroll through the missed calls list on the next screen.
Help is available
For more information about your OfficeSuite Hosted IP Phone System visit https://
hostedipphonesystem.net

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Installing Your
Phone Without Power
Over Ethernet – or–
1A: Connect Your Phone to the Local Area Network
Connect one of the provided Ethernet cables into your existing local area network (LAN)
and into the LAN port on the power adapter. Next, connect another Ethernet cable into
the phone port on your power adapter and into the LAN port on the back of your IP
phone.
Proceed to STEP 2.
Installing Your
Phone With Power Over
Ethernet
1B: Connect Your Phone to the Local Area Network
If your network is Power over Ethernet enabled, you do not need the power adapter and
should simply connect an Ethernet cable into your existing local area network and into
the LAN port on the back of your IP phone.
2: Connect Your Phone Handset
Connect your phone handset into the port next to the handset icon on the back of your
IP phone. You may also connect a headset into the port next to the headset icon on the
back of your IP phone.
3: Connect Your PC to Your Phone (Optional)
Hosted IP Phone System can utilize an integrated Ethernet switch that allows you to
connect to your computer without requiring an Ethernet Port.
To do this, connect one of the provided Ethernet cables to your computer and into the
PC port on the back of your IP phone.

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5300 Series–Ethernet Ports 6900 Series–Ethernet Ports
PC Port
LAN Port
Phone Port
Headset Port
Ethernet cable Ethernet cable
Power Over
Ethernet
Handset Headset
(Optional)
3 1A 2 2
Power Adapter
Power Wall LAN
Computer
(Optional)
1B
OR
Handset
Headset 48v
Power Input
USB LAN
PC

Using Your IP Phone
Activating Your Phone
Press the Activate so key and enter your extension and PIN, then press Enter or the #
key. Your extension was created by our team when your account was created and when
you first logged into the Online Hosted IP Portal, you created your numeric PIN.
Making Calls
External Calls
For calls outside your oce, simply pick up the handset or press any line key to activate
the speakerphone and dial 9 + 1 + the 10-digit phone number.
Example: 9 + 1 + 800 + 555 + 1212
Internal Calls
For calls inside your oce, simply pick up the handset or press any line key and dial the
extension of your colleague. To use the company directory press Menu, then Directory
(for 6900 series, press the Contacts key then select Corporate Directory) and type in
the first few leers of the party’s last name using your phone’s keypad, or scroll to find
their name, then press Dial.
International Calls
To call outside of the United States dial 9 + 011 + Country Code + City Code +
Number, then the phone number of the party you wish to call.
Example: 9 + 011 + 52 + 55 + 5130 + 5300
NOTE: Hosted IP Phone System allows companies to restrict International calls so if
you cannot make an international call, please contact your local administrator.
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Setting Up Voicemail and Getting Messages
Press the Voicemail key on your phone and enter temporary 4 -10 Digit passcode
provided, Then, follow the voice prompts to set up your mailbox and change your
passcode.
NOTE: Please choose a passcode that is easy to remember for you, but difficult for
others to guess.
Recording Your Voicemail Greeting
To record or change your voicemail greeting, hit the Voicemail key on your phone and log
in with your passcode followed by the # sign. Then, select option 9 and follow the prompts.
To change your voicemail greeting, click the Voicemail key on your phone or simply call
your phone number and press the Star (*) key when you hear your current greeting.
Then, enter your voicemail passcode and follow the instructions.
Retrieving Voicemail From Your IP Phone System
When you have a message, your phone indicator light will glow an orange or red color
on your phone. Then, push theVoicemail key and enter your passcode.
Making a Three-way Call or Conference Call
You can initiate multiple party phone calls right from your IP UC Phone. Dial the first
party’s number, then press the Transfer & Conference twice (or the Conference soft
key once). Then, dial the second party and press the Transfer & Conference
function key once (or the Conference soft key) to join the parties.
NOTE: Use only the CONFERENCE soft key on 6900 series phones.

Using Redial
Press the Redial function key (or the
Redial so key). Then, select the number
you wish to call by using the Navigation
keys and press the Dial so key.
NOTE: 6900 series Redial so key will
immediately call the last party dialed.
Volume Control
Adjusting the Speaker Volume
Press volume keys (up/down for 5300
series, le/right for 6900 series) to adjust
the volume of the handset, headset and
speakerphone during a call.
Adjusting the Ringer Volume
Press volume keys (up/down for 5300
series, le/right for 6900 series) when the
phone is ringing.
Muting a Call
Press mute key to mute the microphone
during a call. Then press mute key to turn
o mute.
NOTE: This command works whether
you are using the headset, handset
or speakerphone.
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Using Other Phones
Parking a Call on One Phone and Retrieving It on Another
The Park/Retrieve feature allows you to put a call on hold at one phone and retrieve it from any other phone in your
organization. To use the Park/ Retrieve feature, you must first program a Park/ Retrieve key on each phone. Do
this via the My Phones widget in the Hosted IP Phone System portal. Select any unassigned key and then select
Park/Retrieve from the drop-down menu. To label your Park keys, for example Park 1 etc., select the
corresponding location from the Details drop-down for the corresponding parked call location (1 through 9) and that
key will represent the appropriate button so you know where the call was parked. When active in a call, press the
Park/Retrieve key to park the call. The phone display will show the parking lot assignment. The receptionist can
then page the party for whom the call is intended and convey the parking space number. The other party retrieves
the call from another phone by pressing the Park/Retrieve key and the parking space number of the call. Up to 9
calls can be parked at any time.
NOTE: Call us if you need Parking spaces expanded up to
90 spaces.
Log Out of Your OfficeSuite UC Phone
1. Press the Menu so key (5300 series only).
2. Press the Logout so key.
3. Press Yes to confirm your log out.
NOTE: When you log in to a dierent phone, you will be automatically logged out of any
other phone that is active unless multi-desking has been enabled.
Hot Desking/Multi-desking
Hot Desking allows you to move around your office and in between multiple locations and
simply log into any IP phone and use it as your own—same number, same speed dials,
same voicemail. There is nothing to set up! Simply go to any other IP phone and if
someone else is logged into it, press the Menu soft key and then log that user out. (When
no one is logged into a phone, the screen will say Logged Out at the top). Click the
Activate button and enter your extension and your PIN.
The Phone Is Now Yours!
NOTE: When you log into another phone, you will automatically be logged out of all
other phones, unless your multi-desking is set to greater than one device—up to 5
devices can be used at once when multi-desking is activated.