Mitel MiVoice 6940 User manual

©Copyright 2016, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing onMitel's Internetsites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) orits subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE)Powered Device (PD) products are coveredby one or more of theU.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Quick Reference Guide
Mitel MiVoice 6940 IP Phone
Getting started
Contacts
Call History
Displays a
list of your
missed, dialed
and answered
Voicemail
Static Settings
Provides
services and
options that
allow you to
customize
your phone.
Volume Speaker/Headset
Toggles the phone’s audio between speaker
and headset.
Mute
LCD Touchscreen
Programmable Keys
16 programmable, multi-function
self-labeling keys allowing up to
96 functions.
Redial
Goodbye
calls.
Hold
Ends an active
call. Also exits
lists (such as
the Call History)
and menus
(such as the
Static Settings
menu) without
saving changes.
Mutes the
microphone
so that your
caller cannot
hear you.
Displays a list
of your outgoing
calls.
Places an active
call on hold.
Displays
a list of your
contacts
Adjusts the
volume for
the ringer,
handset,
speaker,
and headset.
Provides
Softkeys
Six state-sensitive
softkeys.
UI navigation is performed
using the LCD touchscreen.
On the Home screen, swipe
left and right on the
programmable key area to
access additional key pages.
In the applications and settings
menus, swipe up and down to
scroll through the lists.
To select an item, tap the
respective item on screen.
service.
your voicemail
access to
Basic call handling
Making a call
1. Lift the handset or press the key.
2. If required, dial the prefix for external calls
using the keypad.
3. Dial the number.
Ending a call
Place the handset on its cradle, tap the End Call softkey, or press the key.
Answering a call
Lift the handset for handset operation or press the key for handsfree operation.
Redialing
Tap the Redial softkey once or press the key twice to call the last dialed number
as displayed on the Home screen
or
Press the key once to access a list of recently dialed numbers. Swipe up and
down to scroll through the entries and tap the Dial softkey to redial the selected number.
Muting
Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the key again to unmute the audio.
Holding and resuming
1. To place a call on hold, press the key when connected to the call. A (hold)
icon flashes on the applicable Line key.
2. To resume the call, tap the applicable Line key.
Note: For details on all the available features and options please refer to the Mitel MiVoice 6940 IP
Phone User Guide.

©Copyright 2016, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing onMitel's Internetsites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) orits subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE)Powered Device (PD) products are coveredby one or more of theU.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Quick Reference Guide
User Interface (UI) overview
Home screen
The Home screen displays the date and time along with the last dialed number. It is the
default screen displayed when the phone is in an idle state.
Call screen
When on an active call, all the essential information regarding the call is displayed on
screen, including the caller’s avatar, name and number, and call duration timer. The
context-sensitive softkeys also change allowing you access to more call handling features.
Applications
Contacts
The Contacts application is your personal phone book and directory, conveniently stored
within your phone. The Mitel MiVoice 6940 IP Phone supports a localized Personal
directory, interoperability with LDAP (corporate) directories, and enhanced MobileLink
functionality, which allows you to sync your mobile contacts with your 6940 IP Phone.
Making a call using the Contacts application
1. Press the key to access the Contacts application.
2. Tap the respective contacts folder and scroll through the contacts by swiping up and
down on the list
or
Tap the search field, enter characters using the on-screen keyboard, and tap the blue
Enter key to use the search feature.
3. When the applicable contact is highlighted, tap the Dial softkey to place a call using
the entry’s default phone number
or
To place a call to a different phone number defined for the entry (for example, a mobile
number), tap the key to access the contact card screen, and then tap the phone
number to dial.
Status Indicators
Network Connected
Call Forward Always
Missed Calls
Do Not Disturb
Date and Time
Programmable Keys
Programmable Key
Page Indicator
State-Sensitive Softkeys
Dots indicate
the number of
programmable key
“pages” and its
relative position.
Call Timer
Caller ID
Caller Avatar
Transfer Softkey
Conference
Softkey End Call Softkey
Prime Line Key
Prime Line Key
Solid - Available
Busy
On Hold
Blinking - Ringing
Attempting Connection
Disconnected Search Field
Contact Details
(Avatar, Name
Add New
Contact Softkey
Contact
Number of
Contacts
Delete Contact
Softkey
Dial Softkey
Folders
in Folder
Bluetooth Enabled
Headset Connected
Mobile Connected
Your Number
Last Number
Dialed
and Avatar
Contact Card Key
and Number)
Hotdesk User
Handset Battery Life
Voicemail Pending
Scrollbar

Quick Reference Guide
©Copyright 2016, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing onMitel's Internetsites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) orits subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE)Powered Device (PD) products are coveredby one or more of theU.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
Call History
The Call History application is a stored log of your missed, outgoing, and received calls.
You can view, delete, and dial out to call history entries as well as copy entries to your
Contacts application.
Using the Call History application
1. Press the key to access the Call History application.
2. Tap the respective contacts folder and scroll through the entries by swiping up and
down on the list. To view additional call details, tap the key when the entry is
highlighted.
3. Tap the Dialsoftkey to place a call to the respective entry
or
Tap the Add Contact softkey to copy the entry to your Contacts application
or
Tap the Delete softkey to delete the entry from your Call History.
Advanced call handling
The Mitel MiVoice 6940 IP Phone provides convenient methods for transferring calls and
establishing conference calls.
Transferring a call
1. Ensure you are on active call with the party you wish to transfer.
2. Tap the Transfer softkey.
The active call is placed on hold.
3. Enter the transfer recipient’s number.
4. Tap the Transfer softkey or hang up the handset to complete an unattended call
transfer
or
Wait for an answer, consult, and then tap the Transfer softkey or hang up the handset
to complete an attended transfer.
Creating a multi-party conference call
1. Ensure you are on active call with one of the parties with whom you wish to create a
conference.
2. Tap the Add User softkey.
The active call is placed on hold.
3. Enter the conference target’s number.
4. Wait for an answer, consult, and then tap the Join Calls softkey to create the three-
way conference call.
5. Repeat steps 2 to 4 to add an additional party to the conference.
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified number with one key press. Speed Call keys
can be useful as they can be programmed to dial directly to an internal or external number or
quickly access features that use feature access codes. You can also transfer calls to or
create conference calls using your
Speed Call keys in place of dialing out manually.
Note: Configuring a programmable key using the press-and-hold method is only available if enabled by
your System Administrator.
Programming a Speed Call key
1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label
Name field is displayed.
2. In the Label Name field, enter a label to apply to the key using the on-screen
keyboard.
3. Tap the Number field and enter a number using the dialpad keys.
4. (Optional) Tap the Private check box to make the key a Private Speed Call key.
When a Private Speed Call key is tapped, the call is considered private and caller ID
information is not displayed in the phone’s call history.
5. Tap the Save softkey to save the information to the key you selected.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, and Account Code
keys can be programmed using the press-and-hold method (if enabled by your System Administrator).
For more information, please refer to the Mitel MiVoice 6940 IP Phone User Guide.
Call History
Filters
Dial Softkey
Copy to
Contacts
Call Type Indicator
Missed Call
Outgoing Call
Received Call
Entry Details
(Avatar, Name/
Number, Time, Date)
Delete Entry
Softkey
Scrollbar
Call Details Key

©Copyright 2016, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing onMitel's Internetsites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) orits subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [e-mail] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE)Powered Device (PD) products are coveredby one or more of theU.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Quick Reference Guide
MobileLink features
The Mitel MiVoice 6940 IP Phone supports MobileLink, a feature that provides seamless
mobile integration using Bluetooth wireless technology. MobileLink highlights include the
ability to:
• Sync your mobile phone’s contact list with your 6940 IP Phone.
• Answer a mobile phone call using your 6940 IP Phone.
• Move active calls between the 6940 IP Phone and your mobile phone.
Note: MobileLink features are available only if your Administrator has enabled them. Contact your
Administrator for details on how to enable MobileLink functionality on your phone.
Pairing a mobile phone using Bluetooth
1. Press the key and tap the Bluetooth icon.
2. Swipe the toggle switch to the right to enable Bluetooth functionality.
Ensure your mobile phone is discoverable as the Mitel MiVoice 6940 IP Phone
automatically scans for available Bluetooth devices.
Note: For information on how to make your mobile phone Bluetooth discoverable, refer to the
documentation provided with your respective mobile phone.
3. When your mobile phone has
been discovered, tap the
respective entry on the list of
available devices.
A Bluetooth pairing request
displays on both the Mitel
MiVoice 6940 IP Phone and your
mobile device.
4. Ensure the pairing code matches
on both devices and tap Yes on
the Mitel MiVoice 6940 IP Phone
and acknowledge the pairing
request on your mobile phone.
The Mitel MiVoice 6940 IP Phone attempts to pair the mobile phone and if successful,
automatically attempts to connect to the mobile phone.
Note: If pairing or connecting fails, a failed error message displays on screen. Tap Retry to attempt to
pair or connect again, or Cancel to cancel the attempt.
5. Tap the OK button to acknowledge the successful connection.
The connected mobile phone is added to the list of Paired Devices and is ready to use.
Syncing mobile contacts
The Mitel MiVoice 6940 IP Phone automatically attempts to sync your mobile contacts to
the Contacts application upon pairing and connection.
To manually update your mobile clients:
1. Press the key to access the Contacts application.
2. Tap the Mobile contacts folder.
3. Tap the Update softkey.
The Mitel MiVoice 6940 IP Phone attempts to re-synchronize and update your mobile
contacts.
Note: Ifthe update fails, a failed to retrieve contacts message displays on screen. Tap Retry to attempt
to update again, or Cancel to cancel the attempt.
Answering an incoming mobile call using your Mitel MiVoice 6940
IP Phone
When your mobile phone is paired and connected to your Mitel MiVoice 6940 IP Phone,
incoming calls on your mobile phone will be indicated on your 6940 IP Phone as well.
Lift the handset for handset operation or press/tap the key, blinking
Bluetooth Line key, or Answer softkey for handsfree operation.
Moving the audio of an active mobile call between your mobile phone and
Mitel MiVoice 6940 IP Phone
Tap the Push call softkey to push the mobile call’s audio from your Mitel MiVoice 6940
IP Phone to your mobile phone
or
Tap the Mobile Line key to pull the mobile call’s audio from your mobile phone to
the Mitel MiVoice 6940 IP Phone.
Mobile Caller ID
Caller Avatar
Mobile Line Key
Solid - Idle
Blinking - Ringing
Busy
On Hold
Decline Softkey
Answer Softkey
Not Connected
Blinking - Ongoing
Call on Mobile