Mitel OfficeConnect 5212 Product information sheet

silhouette
Mitel IP Phone User Reference Guide
Release 4.0
Final
toll free: 1-888-500-VASPIAN | 266 Oak St. Bualo, NY 14203

iFinal
Introduction ........................................................................................1
Setting your language ............................................................................1
Setting your language for the web interface ..........................................1
Setting your language for the phone text .............................................2
Language for Voice Mail ..................................................................2
What's new in Release 4.0 ......................................................................3
Using the phone system .........................................................................3
Using Mitel 5340 IP phones ...............................................................4
Mitel 5340 IP phone ..................................................................................... 4
Initial setup for 5340 phone service .................................................................. 5
Answering a call on the 5340 phone .................................................................. 6
Making a call on the 5340 phone ...................................................................... 8
Using features via the 5340 phone .................................................................... 9
Voice mail on the 5340 phone ........................................................................ 26
Volume control on the 5340 phone .................................................................. 26
Using the Mitel 5020/5220/5224 IP phone ........................................... 27
Mitel 5224 IP Phone .................................................................................... 27
Mitel 5020/5220 IP Phone ............................................................................. 28
............................................................................................................ 29
Initial set-up for phone service ....................................................................... 29
Answering a call ........................................................................................ 30
Making a call ............................................................................................. 32
Using features via the phone ......................................................................... 34
Using voice mail ......................................................................................... 53
Using volume control ................................................................................... 53
Using the Mitel 5212 IP Phone ......................................................... 54
Initial set-up for Mitel 5212 IP phone service ...................................................... 55
Answering a call on the 5212 IP phone .............................................................. 56
Making a call on the 5212 IP phone .................................................................. 58
Using features via the 5212 IP phone ................................................................ 59
Voice mail on 5212 IP phone .......................................................................... 75
Volume control on the 5212 IP phone ............................................................... 75
Using the Telematrix 3000 phone ..................................................... 76
Telematrix 3000 phone ................................................................................ 77
Initial setup for Telematrix 3000 phone ............................................................ 78
Answering a call on the Telematrix 3000 ........................................................... 78
Making a call on the Telematrix 3000 ............................................................... 79
Using features via the Telematrix 3000 ............................................................. 80
Voice mail on the Telematrix 3000 .................................................................. 90
Volume control on the Telematrix 3000 ............................................................ 90
Using a headset .......................................................................... 91
Connect and configure the headset .................................................................. 91
Answer a Call ............................................................................................ 92
End a Call ................................................................................................ 92
Contents

ii Contents Final
Mute ...................................................................................................... 92
To make a call .......................................................................................... 92
Switching to the handset .............................................................................. 92
Using a Programmable Key Module ................................................... 92
Mitel 5310 IP Conference Unit ......................................................... 93
Using other phones ...................................................................... 94
Personalizing phone usage via the web .................................................... 94
Web login ................................................................................. 94
To stop the security alert at log in .................................................................. 95
Forgotten PIN ............................................................................................ 95
Change PIN .............................................................................................. 96
Web logout ............................................................................... 96
Quick set-up .............................................................................. 97
Change user details ..................................................................... 98
Record your name for the Auto Attendant .......................................... 98
Permissions ............................................................................... 99
Permission types ...................................................................................... 100
Configure phone ........................................................................ 100
Program memory keys ............................................................................... 101
Program memory keys on PKM ...................................................................... 102
Programmable memory key features .............................................................. 103
Select key mapping profile .......................................................................... 109
Print phone labels .................................................................................... 109
Call Coverage ........................................................................... 110
Twinning ................................................................................. 111
Call groups ............................................................................... 111
Join/leave call groups ............................................................................... 112
Directories ............................................................................... 112
View the internal directory ......................................................................... 112
View the external directory ......................................................................... 112
Sort directory list ..................................................................................... 112
Find a person in the internal directory ............................................................ 113
Find an entry in the external directory ........................................................... 113
Click to Call ............................................................................................ 113
Print a directory ...................................................................................... 114
Dynamic site ............................................................................. 114
Create a dynamic site ................................................................................ 115
Release a dynamic site .............................................................................. 115
View dynamic site information ..................................................................... 116
Connect your phone on a dynamic site ............................................................ 116
Web pages ............................................................................... 116
My settings ............................................................................................. 116
Company directories ................................................................................. 118
Getting more help ............................................................................ 118
Phone Messages ............................................................................... 118
Index ........................................................................................... 125

Contents iiiFinal
Feedback on Documentation ............................................................... 131

iv Contents Final

Introduction 1Final
Introduction
This document is provided as a reference guide for the use and configuration
of your Mitel 5212 IP Phone, Mitel 5020 IP Phone, Mitel 5220 IP Phone, Mitel
5224 IP phone, Mitel 5340 IP phone, and Telematrix 3000 phone and the
phone system features. The document has two main sections:
1 “Using the phone system” on page 3provides information on
• The phones and their features
• Making and answering calls
• Using the phones’ features
2 “Personalizing phone usage via the web” on page 94 provides
information on customizing your phone based on your personal
preference. Information includes how to
• Set up your call coverage
• Program your memory keys
• Change your PIN
• Record your name announcement for the auto attendant
• View your personal information
Customizations are performed using a web interface.
The information in this document is also accessible online in the web
interface by selecting the Help button at the top or bottom of any page.
Context-sensitive help is available by selecting the icon on any page.
Setting your language
If your system has been set up for multiple languages, you can set the
language for your access to the web interface as well as the phone’s LCD
display.
Setting your
language for
the web
interface
To set your language for the web interface, you need four things: (1) your
extension, (2) your PIN, (3) the Login URL, and (4) access to the Internet
using Internet Explorer 6.0 or later or Firefox 1.5.0.4 or later. These are all
available from your administrator.
You first need to determine the Language Selection URL. Your administrator
will provide you with a Login URL. The Login URL should be of the form:
https://<Name or IP Address>/webadmin/login/<YourCompany>

2 Setting your language Final
Replace the bold part with "select_language" to create the Select Language
URL:
https://<Name or IP Address>/webadmin/select_language/company
For example, if your Login URL is:
https://78.1.2.3/webadmin/login/MyCompany
then the Select Language URL will be
https://78.1.2.3/webadmin/select_language/MyCompany
To change your language for the web interface, follow these steps:
1 Start your web browser.
2 Enter the Select Language URL you determined above.
3 Choose your language by selecting the appropriate button.
4 Bookmark this page and use it for all future logins to the system.
5 Type your User ID (your extension).
6 Type your PIN.
7 Select the Login button. The Home page should be displayed.
Setting your
language for
the phone
text
To change your language for the phone text, follow these steps:
1 After logging in to the web interface, select My Personal Details in the
Navigation pane. The Personal Details page is displayed with your
personal details in the Information pane.
2 Select your language from the pull down list in the Language for Phone
field.
3 Select the Save button to save the information.
Language
for Voice
Mail
If you have a voice mail box, the language used for the voice mail box will be
the same as the language that was originally set (by your Administrator when
creating your extension) in the "Language for Phone” field. Modifying the field
does not change the voice mail language. If you wish to change the language
for your voice mail box, contact your service provider.

What's new in Release 4.0 3Final
What's new in Release 4.0
The following document summarizes the changes between Release 3.1 and
Release 4.0 of silhouette.
•Mitel 5340 IP phone—The new 5340 IP phone is a fully-supported
MiNET phone in the silhouette system with the same features and
capabilities as the existing Mitel 5224 IP phone and with display, memory
key, softkey, and fixed key enhancements.
•Teleworking support for nomadic users—With the configured
permissions from a telco administrator, users can create a unique site
(Dynamic Site Support) with an IP connection to the service provider. A
PC reference client monitors any IP address change from which a new
site can be created.
•Emergency routing override—On a per-DID basis, a user can set an
override to route calls to a PSTN, a mobile, or an alternative extension.
•Tenant administrator recording of name announcements—Tenant
administrators can record the auto attendant name announcement on
behalf of the phone end user.
•Monitor keys in key profiles—Users can now add Monitor Call and
Monitor Phone options to a phone key profile.
Using the phone system
This section explains your phone features and how to use them after they
have been enabled through the web interface.
The Mitel 5340 IP phone provides support for all the user functionality. It also
includes Memory key label LCD display. The setup and operation of this
phone is described in “Using Mitel 5340 IP phones” on page .
The Mitel 5020 IP phone and the Mitel 5020/5220 IP phone have the same
functionality. The Mitel 5224 IP Phone has similar functionality with different
feature keys. The setup and operation of these phones are described in
“Using the Mitel 5020/5220/5224 IP phone” on page 29.
The Mitel 5212 IP Phone has a smaller set of memory and feature keys than
the others. This phone’s setup and operation are described in “Using the Mitel
5212 IP Phone” on page 54.
The Telematrix 3000 phone has similar functionality but without the LCD
display. This phone's setup and operation are described in “Using Telematrix
3000 phones” on page 76.
A Mitel 5310 conference unit can also be connected to a Mitel 5224 IP phone
to provide optimal hands-free sound quality. See “Mitel 5310 IP Conference
Unit” on page 27.

4 Using the phone system Final
Using Mitel
5340 IP
phones
This section describes the Mitel 5340 IP phones. To set up your new phone
service, see “Initial setup for 5340 phone service” on page 5. For a description
of your phone, see “Mitel 5340 IP phone” on page 4. Other topics covered in
this section are: “Answering a call on the 5340 phone” on page 6, “Making a
call on the 5340 phone” on page 8, “Using features via the 5340 phone” on
page 9, “Volume control on the 5340 phone” on page 26, and “Voice mail on
the 5340 phone” on page 26.
Mitel 5340 IP phone
The Mitel 5340 IP phone has the following features:
Handsfree speakerphone
• Date/Time Display
• 2-line 20-character backlit Information Area Display
• 3 pages of 16 (total 48) multi-function memory keys with color LEDs
• Memory key label LCD display
• 6 Fixed function keys
• Mute and Speaker keys
• Message Waiting Lamp
• Dedicated headset jack
• Wall mountable
Figure 1: Mitel 5340 IP Phone

Using the phone system 5Final
The Information Area Display shows information about the current telephone
call (such as name and number).
There are six softkeys (the three on the right are currently not used). The
meaning of each softkey is displayed directly beside the key.
There are three pages of 16 memory keys. The icons at the bottom of the
phone indicate which page is current. The page navigation buttons can be
used to switch pages. The memory key labels are also displayed beside each
one
Initial setup for 5340 phone service
To set up your new phone service, follow these steps:
1 Activate your phone. See “Activating a 5340 phone” on page 5.
2 Perform a Quick Set-up. See “Quick set-up” on page 97.
Activating a 5340 phone
To activate a phone you need (1) an extension, (2) a phone, and (3) a PIN.
The administrator can provide you with an extension and an initial PIN.
To activate your phone, follow these steps:
1 Disconnect your computer from the network.
2 Plug the phone into the network.
3 Plug the computer into the phone at the port marked PC.
4 Connect one end of the phone power pack into your phone and the other
end into a power outlet.
Note: If your network is configured with Power Over Ethernet (POE), the
above step is not necessary.
5 Wait for the Information Display Area to show "Logged Out" (this may take
30 seconds or more).
6 Press the ACTIVATE softkey.
The Information Display Area will prompt you for your "Extension:"
7 Enter your extension.
8 If you have login/logout privileges, the Information Display Area will
prompt you for your "PIN:"
Enter your PIN, then press the ENTER softkey.

6 Using the phone system Final
9 If you do not have login/logout privileges, the Information Area Display will
show your extension
Press the YES softkey.
You have now successfully activated the phone, and can make calls.
See “Quick set-up” on page 97 for information about initial settings you should
configure through the web interface.
Answering a call on the 5340 phone
When an incoming call is received on a phone, several things happen: (1) the
phone rings, (2) a Line Appearance flashes, and (3) the Information Area
Display shows the phone number of the caller and, if known, the name of the
caller.
You can answer an incoming call by picking up the handset, pressing the
flashing Line Appearance key, pressing the ANSWER softkey, or by pressing
the key.
Because the Mitel 5340 IP phone has multiple pages of programmable
memory keys, it is possible that the call could appear on a Line Appearance
key located on a different page from the one being displayed. In this case,
you can still answer the call by picking up the handset, pressing the ANSWER
softkey, or by pressing the key.
You can pull back a call that has been answered by a twinned target phone by
pressing the corresponding Line Appearance key. See “Twinned calls on the
5340 phone” on page 25
Using the 5340 handset
To answer your phone using the handset, follow these steps:
1 Lift the handset.
Note: If you choose to ignore the incoming call and select a different line
appearance, the line appearance continues to flash but the phone stops
ringing.
To end the call while using the handset, choose one of the following:
• Press the END softkey.
• Replace the handset.
Using the 5340 speakerphone
To switch from the handset to the speakerphone during a call, follow these
steps:
1 Press the key.

Using the phone system 7Final
2 Replace the handset.
To end a call while using the speakerphone, choose one of the following:
• Press the END softkey.
• Press the key.
Switch from speakerphone to handset on the 5340 phone
To switch from the speakerphone to the handset during a call, pick up the
handset.
To end the call while using the handset, choose one of the following:
• Press the END softkey.
• Replace the handset.
Answering a second call on the 5340 phone
A second incoming call causes three things to happen: (1) the phone rings
once, (2) a line appearance flashes, and (3) the Information Area Display
shows the number and name of the caller, if known. If the name of the caller is
unknown, either the phone number or "Unknown Caller" is displayed.
To answer a second call, choose one of the following:
• Press the flashing Line Appearance key. This puts the active call on hold
and answers the second call.
• End the first call by replacing the handset. The phone will start ringing.
Pick up the handset again to answer the second call.
To switch between two active calls, press the flashing Line Appearance key.
This puts the active call on hold, and activates the other call.
Note: If the display shows )) prior to the number calling, this indicates that
it is a second call.
Answering a call group call on the 5340 phone
When an incoming call to a call group is received on a phone, the second line
of the Information Display Area shows the name of the group that was called.
The first line continues to display the number and name of the caller, if known.
You can answer an incoming call group call by using the handset or the
speakerphone.
321: Robin Jones
For: Sales Group

8 Using the phone system Final
Making a call on the 5340 phone
To make a call, follow these steps:
1 Lift the handset. This will select the next available Line Appearance. You
can also start dialing the number without lifting the handset. This will
automatically select the next available Line Appearance and operate in
speakerphone mode.
2 To make an internal call, dial the extension. To make an external call, dial
the prefix required for external dialing (usually 9) followed by the number
you want to call.
When you finish dialing the number the call is placed. If you place an internal
call, the Information Area Display shows the extension and name of the
connected party once the call is answered. If you place an external call, the
Information Area Display shows the name of the connected party, or if the
name is unknown, the phone number.
3 To end the call, choose one of the following:
• Press the END softkey.
• Replace the handset.
Note: To use the speakerphone for step 1, press an available Line
Appearance key or the key instead of lifting the handset.
4 To end the call before you have completed dialing, choose one of the
following:
• Replace the handset if using the handset.
• Select the key if using the speakerphone.
• Press the END softkey.
Making a second call on the 5340 phone
To make a second call while on an active call, follow these steps:
1 Press any available Line Appearance key. This puts the active call on
hold, and provides dial tone for a second call.
2 To make an internal call, dial the extension. To make an external call, dial
the prefix required for external dialing (usually 9) followed by the number
you want to call.
3 When you finish dialing the number the call is placed.
4 If you place an internal call, the Information Area Display shows the
extension and name of the connected party once the call is answered. If
you place an external call, the Information Area Display shows the name
of the connected party, or if the name is unknown, just the phone number.

Using the phone system 9Final
5 To switch between two active calls, press the flashing Line Appearance
key. This puts the active call on hold, and activates the other call.
Ending one call keeps the second call on hold. To reconnect to the second
call, press the flashing Line Appearance key.
Using features via the 5340 phone
This section explains the features available from your phone. Some of these
features must be pre-programmed in order to be available. To learn how to
program features to keys see “Program memory keys” on page 101.
3-way call on the 5340 phone
Using 3-Way Call, you can set up a phone call among three separate parties.
To activate 3-Way Call, follow these steps:
1 While on an active call, press the CONF softkey. This places the first call
on hold, and selects an available Line Appearance. The Information Area
Display prompts you to enter who to "Conf with:"
2 Enter the phone number of the third party.
3 The system dials the number and displays a "Calling" message along with
the caller ID.
4 When the third party answers the call, the Information Area Display
updates with the caller ID.
5 Press the CONF softkey again. The 3-Way Call is now activated.
Notes: Until the CONF softkey is pressed a second time, the first party
will remain on hold and you can talk with the second party privately.
By putting a 3-Way Call on hold, the other parties can continue talking.
You can use the key instead of the CONF softkey. When using this
key you must press twice to activate a 3-way call or you will initiate a
transfer instead.
If you want the option to leave the conference and leave the two parties
connected (when both parties are external), you must have the
permission Redirect Inbound Call to External Number enabled.
Once the 3-Way Call is established, you can use the transfer feature to
transfer both parties to another party.
Joining two calls on the 5340 phone
The 3-way call feature allows you to conference together two calls on your
phone's Line appearances. To activate a 3-way call in these circumstances,
follow these steps:

10 Using the phone system Final
1 While on an active call, press the CONF softkey.
2 Select the Line Appearance of the person on hold that is to be connected.
3 Press the CONF softkey again. The 3-Way Call is now activated.
Account codes on the 5340 phone
Users can enter account codes against incoming and outgoing calls to
associate those calls with a particular client or account. Once entered,
account codes are logged in the call records kept by your service provider and
can be provided to you on request. Your administrator can enable and disable
the Account Code feature for your business and specify the minimum and
maximum valid account code length.
To use the Account Code feature, a user must have a memory key
programmed with the Account Code feature or be using a phone key
profile that has been programmed with the Account Code feature.
Account code entry on the 5340 phone
Account codes can be entered against incoming and outgoing calls to
associate those calls with a particular client or account. Account code entry is
accepted before a call is placed or during a call.
To enter an account code before you place a call, follow these steps:
1 Select the Account Code key.
2 Enter the account number using the phone keypad.
3 Press the CALL softkey to start your call. The next available line
appearance is selected, dialtone is heard and your phone display
updates.
4 Proceed with making your call.
To enter an account code during a call, follow these steps:
1 Select the Account Code key.
2 Enter the account number using the phone keypad. You hear a tone as
you press the phone keys, but the person on the other end does not. The
Information Area Display shows the account code entered.
3 Press the ENTER softkey when you have finished entering the account
code.
Notes: You can re-enter an account code for a call multiple times. The

Using the phone system 11Final
last account code entered is the account code that will be assigned to the
call.
To cancel the account code entry, press the QUIT softkey.
If you enter an account code with an invalid length, the Information Area
Display briefly shows "Invalid Account Code". Contact your system
administrator to determine the valid account code length for your
business.
You cannot assign an account code to a call once it has been completed.
Account code speed entry on the 5340 phone
Account code entry is accepted before a call is placed or during a call. To use
this feature, it must be enabled for your business and you must have a
memory key programmed with Account Code and a pre-programmed
account code. See “Program memory keys” on page 101.
To enter a pre-programmed account code before you place a call, follow these
steps:
1 Select the Account Code key. The Information Area Display briefly
shows the account code that has been pre-programmed.
2 The next available line appearance is selected, dialtone is heard and your
phone display updates.
3 Proceed with making your call.
To enter a pre-programmed account code during a call, follow these steps:
1 Select the Account Code key. The Information Area Display briefly
shows the account code that has been pre-programmed.
Notes: You can re-enter an account code for a call multiple times. The
last account code entered is the account code that will be assigned to the
call.
To cancel account code entry before the call is placed, replace the
handset (or, if using the speakerphone, press the key). Account
code speed entry during a call cannot be cancelled.
If the pre-programmed account code has an invalid length, the phone
LCD briefly displays "Invalid Account Code". Contact your system
administrator to determine the valid account code length for your
business.
You cannot assign an account code to a call once it has been completed.
Call Lists on the 5340 phone
Call list on the 5340 phone
Call list keeps a list of the calls that you make and receive. The call list is
accessible from your phone. You can redial any calls that you made from the
call list. See “Redial on the 5340 phone” on page 13. You may be able to dial

12 Using the phone system Final
a number from your incoming call list if it is supported by your service
provider.
To view the list of incoming calls received, follow these steps:
1 Press the CALLS softkey on your phone. If you have programmed one of
your programmable keys as Incoming Calls List, you can press this key
instead.
The caller's name of the most recent call that you received is displayed. If
the name of the caller is not known, the number will be displayed.
2 Use the keys to navigate the list.
3 Press the TIME softkey if you wish to display the time and date of the call.
4 Press the NUMBER softkey if you wish to display the number of the caller.
5 Press the NAME softkey if you wish to display the name of the caller
again. If the name is not known, this option is not available.
6 Press the QUIT softkey to exit from the call list.
To call a number from your incoming calls list (only available if dialing from the
incoming call list is supported by your Service Provider):
1 Press the CALLS softkey on your phone (or the Incoming Calls List
programmed key). The caller's name of the most recent call that you
received is displayed.
2 Use the keys to navigate the list.
3 Press the DIAL softkey to make a call to the displayed number.
The next available Line Appearance is selected and the system will
attempt to dial the displayed number by prefixing it with the appropriate
digits for external dialing (usually "9" or "91" depending on configuration).
If the number can be dialed as such, you will hear ringing once the call
has been placed. If the number cannot be dialed as such, the call will fail
and you will have to dial the number manually remembering to include the
proper prefix digits.
Notes: The position of the call in the call list is displayed in front of the
phone number.
The *symbol beside the position of the call means that the call was not
answered.
*CALLS means that there has been at least one unanswered call since
the last time you viewed the list of calls you received.

Using the phone system 13Final
Redial on the 5340 phone
Using Redial you can view a list of calls that were made and also redial a
number in that list without using the keypad. The maximum amount of
numbers in your redial list is typically ten but is dependant on your service
provider.
To use Redial, follow these steps:
1 Press the REDIAL softkey or the key.
The number that you most recently dialed is displayed.
2 Use the keys to navigate the list (if required).
3 Press the TIME softkey if you wish to display the time and date of the call.
4 Press the NUMBER softkey if you wish to display the number dialed.
5 Once the required number is displayed, press the DIAL softkey to make
the call. The next available Line Appearance is selected and you will hear
ringing once the number has been dialed.
Notes: The * symbol beside the position number means that the call was
not answered.
The position of the call in the call list is displayed in front of the phone
number.
Press the QUIT softkey or the key to exit from the call list .
Company speed dial on the 5340 phone
Using Company Speed Dial, you can call a number from the External
Directory by pressing a single memory key on your phone. To use this feature,
you must have a phone key programmed with Company Speed Dial. See
“Program memory keys” on page 101.
To make a call using the company speed dial, choose one of the following:
• Press the Company Speed Dial key for the number you want to call. The
system will select the next available Line Appearance for you and activate
the speakerphone.
• Activate the speakerphone and press the Company Speed Dial key.
• Select an available Line Appearance. This will activate the
speakerphone. Press the Company Speed Dial key
• Lift the handset and press the Company Speed Dial key for the number
you want to call.

14 Using the phone system Final
Directory on the 5340 phone
Using the Directory, you can view the Internal Directory on your phone's LCD
screen and make calls.
You can access the directory with the phone on-hook or off-hook. To view the
directory, follow these steps:
1 Press the MENU softkey.
The phone displays the menu options.
2 Press the DIR softkey.
The system displays the first name in the directory on the first line of the
Information Area Display.
3 Use one of the following options to locate the person that you would like
to call:
• Press the number on the keypad for the appropriate first letter of the
person's last name. For example, press "5" twice for "K".
• Scroll down or up, using the keys to find the name you want.
4 Once the correct name is displayed, press the DIAL softkey.
Forwarding your 5340 phone
Using the forwarding features, you can forward your phone by following the
procedures described in the following sections:
• “Forwarding your 5340 phone to auto attendant” on page 14
• “Forwarding your 5340 phone to co-worker” on page 15
• “Forwarding your 5340 phone to coverage” on page 15
• “Forwarding your 5340 phone to number” on page 15
• “Forwarding your 5340 phone to prompt” on page 16.
Forwarding your 5340 phone to auto attendant
Using Forward to Auto Attendant, you can send all incoming calls to a
selected auto attendant. Press the Forward to AA key once to turn the
feature on. Press the key a second time to turn the feature off. The LED on
the programmed key indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to Auto
Attendant. See “Program memory keys” on page 101.
Note: If you have this feature turned on when you log out of your phone all
your calls will be forwarded to the auto attendant.

Using the phone system 15Final
Forwarding your 5340 phone to co-worker
Using Forward to Co-worker, you can send all incoming calls to a selected co-
worker. Press the Forward to Co-worker key once to turn the feature on.
Press the key a second time to turn the feature off. The LED on the
programmed key indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to Co-
worker. See “Program memory keys” on page 101.
Note: If you have this feature turned on when you log out of your phone all
your calls will be forwarded to your co-worker.
Forwarding your 5340 phone to coverage
Using Forward to Coverage, you can send all incoming calls to the option you
selected from My Call Coverage. Press the Forward to Coverage key once
to turn the feature on. Press the key a second time to turn the feature off. The
LED on the programmed key indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to
Coverage. See “Program memory keys” on page 101.
Note: If you have this feature turned on when you log out of your phone
all your calls will be forwarded to coverage.
Forwarding your 5340 phone to number
Using Forward to Number, you can send all incoming calls to a preset phone
number. Press the Forward to Number key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to
Number. See “Program memory keys” on page 101.
Note: If you forward your phone to an external phone number, you must
have permission to make that external call and Redirect Inbound Call to
External Number permission. See “Permissions“ on page 99 for
instructions on how to view your call permissions.
If you have this feature turned on when you log out of your phone all your
calls will be forwarded to the number defined.