Mitel MiVOICE 6930 User manual

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016699 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Mitel MiVoice 6930/6930w IP Phone - Quick Reference Guide
Getting started
Contacts
Voicemail
Settings
Provides
services and
options that
allow you to
customize
your phone.
Volume
Speaker/Headset
Toggles the phone’s audio between speaker
and headset. If you are using a DHSG/EHS
headset, ensure that the headset jack adapter is
removed from the headset port. See the Mitel Mivoice
6930 IP Phone Installation Guide for more details.
Warning!
The headset port is for headset use only.
Plugging any other devices into this port
may cause damage to the phone and will
void your warranty.
Mute
Navigation/Select
Multi-directional navigation
keys are used to navigate
Programmable Keys
Up to 72 programmable keys,
Redial
Goodbye
Hold
Ends active calls
Mutes/unmutes
Displays Call
Places an active
call on hold or
Displays
a list of your
contacts.
Adjusts the
volume of
the ringer,
handset,
speaker,
and headset.
Provides
Softkeys
5 state-sensitive softkeys
service.
your voicemail
access to
and used for
Call History
Displays a list of
missed, outgoing
History with a list
of outgoing calls
all outgoing audio
on headset,
handset or
speaker
resumes a call
from hold
a maximum of 12 programmable keys
and received
calls as well as
through phone menu. Press
the center button to select
menu options and perform
various actions
existing menus
programmable keys
the additional pages of
keys can be used to access
the left and right navigation
On the Home screen,
per page
My Mobile and
Missed calls
Information Regarding Model Variants
The 6930L and 6939Lt variant has the Bluetooth circuitry removed and so all associated
features and capability relating to Bluetooth are not available. Any information within this
guide that relates to Bluetooth wireless capabilities do not apply to the 6930L or 6930Lt
variants.
A new variant of the 6930 IP Phone is available called the 6930w IP Phone. The 6930w
IP Phone is physically identical to the 6930 IP Phone. There are new features supported
by the 6930w IP Phone relative to the 6930 IP Phone, namely embedded Wi-Fi,
Bluetooth 5.0, IEEE 802.3az standard (Energy Efficient Ethernet) capability. The 6930w
IP Phone also supports the same accessories as the current 6930 IP Phone.
Basic call handling
Making a call
1. Lift the handset or press the key,
and dial the number.
2. Press the Line programmable key and dial
the number.
Ending a call
Place the handset back in its cradle, press the End Call softkey, or press the
key.
Answering a call
Lift the handset or press the key for handsfree operation.
Redialing
Press the Redial softkey once or the key twice to call the last dialed number as
displayed on the Home screen.
or
Press the key once to access the Call History application with a list of recently
dialed numbers. Use the up and down navigation keys to scroll through the entries and
either press the Select button or Dial softkey to redial the selected number.
Muting or unmuting a call
Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the key again to unmute the audio.

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016699 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Mitel MiVoice 6930/6930w IP Phone - Quick Reference Guide
Holding and resuming a call
1. To place an active call on hold, press the key. A (hold) icon flashes on the
respective Line key.
2. To resume the call, press the key again or press the respective Line key.
User Interface (UI) overview
Home screen
The Home (default) screen is displayed when the phone is in the idle state. The Home
screen displays status indicators, user directory number, avatar, last dialed number,
time, date and list of programmable softkeys.
Call screen
When on an active call, caller’s avatar, name, number and call duration timer is displayed.
Note: For details on all the available features and options, refer to the Mitel MiVoice 6930 IP Phone
User Guide.
The context-sensitive softkeys are updated with applicable call handling features.
Applications
Contacts
The Contacts application stores personal phone book and directory. The Mitel MiVoice
6930 IP Phone supports a localized Personal directory, interoperability with LDAP
(corporate) directories, and enhanced MobileLink functionality, which allows you to sync
your mobile contacts with your 6930 IP Phone.
Making a call using the Contacts application
1. Press the key to access the Contacts application.
2. Navigate to the respective contacts folder and scroll through the contacts by using the
navigation keys
or
Enter characters using the keypad and press the Search softkey to use the search
feature.

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
3. When the applicable contact is highlighted, press the Select button or Dial softkey to
place a call using the entry’s default phone number
or
To place a call to a different phone number defined for the entry (for example, a
mobile number), press the right navigation key, highlight the phone number you want
to call using the up or down navigation keys, and press the Select button or Dial
softkey.
Call History
The Call History application displays a list of your missed, outgoing and received calls as
well as My Mobile and Missed calls. You can view, delete and dial out to call history
entries as well as copy entries to the Contacts application.
Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional entry details,
press the Right navigation key when the entry is highlighted.
3. Press the Select button or Dial softkey to place a call to the respective entry
or
Press the Add Contact softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6930 flashes
red and the (Voicemail) icon displays on the status bar indicating that voicemail
messages are available. You can access your voicemail service by pressing the
Voicemail key.
Visual Voicemail
Visual voicemail enables access to voicemail system and displays a count of all, new
and recorded voicemail messages.
Enabling Visual Voicemail
1. Press the (Settings) key on the phone to access the Settings menu.
2. Navigate to Voicemail using the left navigation key and then press the Select softkey.
3. Press the Select softkey to select the key opens Voicemail App checkbox.
4. Press the Save softkey.
Advanced call handling
The Mitel MiVoice 6930 IP Phone provides a method for transferring calls through the
Transfer softkey.
Transferring a call
1. Ensure you are on active call with the party you wish to transfer.
2. Press the Transfer softkey.
The active call is placed on hold.
Note: Voicemail and visual voicemail functionality must be configured by your System Administrator.
Note: For security reasons, the password can be enabled only from the user login screen.
Note: For additional visual voicemail functions, refer to the Mitel MiVoice 6930 IP Phone User Guide.
Mitel MiVoice 6930/6930w IP Phone - Quick Reference Guide

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016699 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Mitel MiVoice 6930/6930w IP Phone - Quick Reference Guide
3. Enter the transfer recipient’s number and press the Transfer softkey.
Creating a multi-party conference call
1. Ensure you are on active call with one of the parties with whom you wish to create a
conference.
2. Press the Add User softkey.
The active call is placed on hold.
3. Enter the conference target’s number.
4. Wait for an answer, consult, and then press the Join Calls softkey to create the three
way conference call.
5. Repeat steps 2 to 4 to add an additional party (maximum of seven participants) to the
conference.
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified number with one key press. Speed Call
keys can be useful as they can be programmed to dial directly to an internal or external
number or quickly access features that use feature access codes. You can also transfer
calls to or create conference calls using your Speed Call keys in place of dialing out
manually.
Programming a Speed Call key
1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label
Name field is displayed.
2. In the Label Name field, enter a label to apply to the key.
3. Press the down navigation key to move to the Number field and enter the number
using the dialpad keys.
4. (Optional) Press the down navigation key to move to the Private checkbox and press
the Select button to make the key a Private Speed Call key. When a Private Speed
Call key is pressed, the call is considered private and caller ID information is not
displayed in the phone’s call history.
5. Press the Save softkey to save the information to the key you selected.
Note: Configuring a programmable key using the press-and-hold method is only available if enabled by
your System Administrator.
Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, Mobile Line, and
Account Code keys can be programmed using the press-and-hold method (if enabled by your System
Administrator). For more information, please refer to the Mitel MiVoice 6930 IP Phone User Guide.
MobileLink feature
The Mitel MiVoice 6930 IP Phone supports MobileLink, a feature that provides seamless
mobile integration using Bluetooth wireless technology. MobileLink highlights include the
ability to:
•Sync your mobile phone’s contact list and call history with your 6930 IP Phone.
•Answer a mobile phone call using your 6930 IP Phone.
• Move active calls between the 6930 IP Phone and your mobile phone.
MobileLink feature is supported only on iOS and Android mobile phones.
Pairing a mobile phone using Bluetooth
1. Press the key, navigate to Bluetooth setting, and press the Select button or Select
softkey.
2. Press the Turn On softkey to enable Bluetooth functionality.
Ensure your mobile phone is discoverable as the Mitel MiVoice 6930 IP Phone
automatically scans for available Bluetooth devices.
3. When your mobile phone has been
discovered, use the navigation keys
to highlight the respective entries in
the list of available devices and
press the Select button or Pair
softkey. A bluetooth paring request
displays on both the Mitel Mivoice
6930 IP Phone and your mobile
device.
4. Ensure the pairing code matches on
both devices and press Yes on the
Mitel MiVoice 6930 IP Phone and acknowledge the pairing request on your mobile
phone.
The Mitel MiVoice 6930 IP Phone attempts to pair the mobile phone and if successful,
automatically attempts to connect to the mobile phone.
Note: MobileLink features are available only if your Administrator has enabled them. Contact your
Administrator for details on how to enable MobileLink functionality on your phone.
Note: For information on how to make your mobile phone Bluetooth discoverable, refer to the
documentation provided with your respective mobile phone.
Note: If pairing or connecting fails, a failed error message displays on screen. Press Retry to attempt to
pair or connect again, or Cancel to cancel the attempt.

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
5. Press OK to acknowledge the successful connection.
The connected mobile phone is added to the list of Paired Devices and is ready to
use.
Syncing mobile contacts
The Mitel MiVoice 6930 IP Phone automatically attempts to sync your mobile contacts to
the Contacts application upon pairing and connection.
To manually update your mobile clients:
1. Press the key to access the Directory application.
2. Navigate to the Mobile contacts folder.
3. Press the Update softkey.
The Mitel MiVoice 6930 IP Phone attempts to re-synchronize and update your mobile
contacts.
Answering an incoming mobile call using your Mitel MiVoice 6930 IP
Phone
When your mobile phone is paired and connected to your Mitel MiVoice 6930 IP Phone,
incoming calls on your mobile phone will be indicated on your 6930 IP Phone as well.
Lift the handset or press the key, blinking Bluetooth Line key, or Answer
softkey for handsfree operation.
Moving the audio of an active mobile call between your mobile phone and
Mitel MiVoice 6930 IP Phone
Press the Push call softkey to push the mobile call’s audio from your Mitel MiVoice 6930
IP Phone to your mobile phone
or
Press the MobileLine key to pull the mobile call’s audio from your mobile phone to
the Mitel MiVoice 6930 IP Phone.
Syncing mobile call history
The Mitel MiVoice 6930 IP Phone automatically syncs your mobile call history to the Call
History application upon pairing and connection.
To manually update your mobile call history:
1. Press the (Call History) key.
2. Navigate to the My Mobile or Missed folder.
3. Press the Update softkey.
The Mitel MiVoice 6930 IP Phone attempts to re-synchronize and update your mobile
callhistory.
PCLink
The Mitel MiVoice 6930 IP Phone supports PCLink, a feature that enables the IP Phone
to be used as the audio device for PC or MAC video collaboration with all the supported
video collaboration applications, for both Windows 10 and MAC operating systems,
through the IP Phone's Bluetooth interface. For more information, see:
• PCLink for 6930 and 6940 Mitel IP Phone Quick Reference Guide - MAC
• PCLink for 6930 and 6940 Mitel IP Phone Quick Reference Guide - Windows
Note: If the update fails, a failed to retrieve contacts message displays on screen. Press Retry to
attempt to update again, or Cancel to cancel the attempt.
Note: A Mobile Line key must be configured to answer an incoming mobile call using your Mitel
MiVoice 6930 IP phone. For more information, refer to the Mitel MiVoice 6930 IP Phone User Guide.
Note: If the update fails, a failed to retrieve contacts message displays on screen. Press Retry to
attempt to update again, or Cancel to cancel the attempt.
Note: For other functions, such as viewing mobile call history details, dialing a mobile call history entry,
adding a mobile call history entry to Contacts, and deleting mobile call history, refer to the Mitel MiVoice
6930 IP Phone User Guide.
Mitel MiVoice 6930/6930w IP Phone - Quick Reference Guide

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016699 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Mitel MiVoice 6930/6930w IP Phone - Quick Reference Guide
Connecting to Wi-Fi on 6930w IP Phone
The 6930w IP Phone has built-in wireless connectivity and functions as an 802.11a/b/d/
g/n dual-band wireless network device which allows your phone to join a secure, high-
speed network.
You can connect your phone to either a enterprise network or a home network:
•“Connecting to a WPA2 Enterprise network”
•“Connecting to a home network”
To connect to a Wi-Fi network, Wi-Fi functionality must be enabled by your System
Administrator. If Wi-Fi is not enabled Please contact system administrator to enable
Wifi message is displayed on the phone. Press Close softkey and contact your System
Administrator to enable Wi-Fi.
Connecting to a WPA2 Enterprise network
1. Navigate to Settings > Wi-Fi.
2. The Available Networks settings menu is displayed.
3. Select the name of the enterprise Wi-Fi network; for example, Mitel from Available
Networks.
4. Enter the domain username of your enterprise network and select the Save softkey.
Note: You can connect to only one network at a time.

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
5. Enter the domain password of your enterprise network and select the Save softkey.
6. The Save and Connect? dialog box appears. Click Yes to connect. The connected
network (Mitel) is listed under Saved Network.
7. To disconnect from Wi-Fi (Mitel) and use the LAN port again, under Saved Network
press the Disconnect softkey.
8. Click Close softkey to return to the Settings menu.
Connecting to a home network
1. Navigate to Settings > Wi-Fi.
Note: If you enter an incorrect password, the following dialog box appears. Ensure you enter the
correct password. Note: After the phone connects to Wi-Fi, LAN and PC ports are disabled (as it relates to network
communications).
Mitel MiVoice 6930/6930w IP Phone - Quick Reference Guide

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved. 58016699 REV00
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
QUICK REFERENCE GUIDE
Mitel MiVoice 6930/6930w IP Phone - Quick Reference Guide
2. The Available Networks settings menu is displayed.
3. Select an SSID (that is, the name of a Wi-Fi network; for example, Home Network)
from Available Networks press Connect softkey. If the SSID is secured, a password
prompt appears.
4. Enter the password for the network and select the Save softkey.
Note: You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensitive
entry from 2 to 32 characters. The printable characters plus the space are allowed. However, these
characters are not allowed : ?, ", $, [, \, ], and +. In addition, ! # and ; cannot be the first character.
Trailing and leading spaces are not permitted. This means that spaces are allowed within the SSID, but
not as the first or last character, and the period “.” is also allowed.
Note: If you enter an incorrect password, the following dialog box appears. Ensure you enter the
correct password.
5. The Save and Connect? dialog box appears. Click Yes to connect. The connected
network (Home Network) is listed under Saved Network.
6. To disconnect from Wi-Fi (Home Network) and use the LAN port again, under Saved
Network press the Disconnect softkey.
7. Click Close softkey to return to the Settings menu.
Note: After the phone restarts the LAN and PC ports are disabled (as it relates to network
communications).

© Copyright 2022, Mitel Networks Corporation. All Rights Reserved.
The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others.
Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website:
http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents. For more information on the PD patents that are licensed,
please refer to www.cmspatents.com.
Wi-Fi Network Connected/Wi-Fi Network Disconnected
If your phone successfully connects to the Wi-Fi network, name of connected network is
listed under Saved Network.
If your phone is disconnected from the Wi-Fi network Wi-Fi disconnected symbol is
shown in the Status bar of the Home screen.
Mitel MiVoice 6930/6930w IP Phone - Quick Reference Guide