Mitel OfficeConnect 5212 User manual

USER GUIDE (SX-200 ICP)
USER GUIDE

SX-200 ICP 3.0

-i-
Contents
ABOUT YOUR PHONE 1
Elements of Your Phone 4
Selecting Menu Options 6
About Feature Access Codes 6
5224 IP PHONE AND LINE INTERFACE MODULE 7
TIPS FOR YOUR COMFORT AND SAFETY 7
Don't cradle the handset! 7
Protect your hearing 7
Important Note for Headset Users 8
Adjust the viewing angle 8
CUSTOMIZING YOUR 5212/5224 IP PHONE 9
Ringer Control 9
Handset Receiver Volume Control 9
Speaker Volume Control 9
Display Contrast Control 9
Feature Keys 10
Language Change 10

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MAKING AND ANSWERING CALLS 11
Make a Call - PBX 11
Make an External Call - KTS 11
Make an Intercom Call - KTS 11
Answer a Call 12
Redial 12
Speed Call Keys 13
Speed Call - Personal 14
Group Listen 14
Handsfree Operation 15
Auto-Answer 16
CALL HANDLING 17
Hold 17
Hold and Page 17
Mute 18
Handset Mute 18
Transfer 18
Conference 19
Conference Split (5224 IP Phone only) 19
Add Held (5224 IP Phone only) 19
Swap 19
Call Forward 20
Call Forward - I'm Here 21
Call Forward - Forced 22
Call Forward - Toggle 22
Messaging - Advisory 23
Messaging - Callback 23

-iii-
USING ADVANCED FEATURES 24
Account Codes 24
Callback 24
Call Park 25
Call Park - System 26
Call Park - Specific Orbit 27
Call Park - Destination Phone 28
Call Pickup 28
Campon 28
Do Not Disturb 29
Override (Intrude) 29
Paging - PA 29
Paging - Direct 30
Handsfree Answerback to a Direct Page 31
Paging - All Sets 34
Paging - Group 34
Direct Station Select/Busy Lamp Field (DSS/BLF) 34
Direct Station Select (DSS)/Busy Lamp Field (BLF)/Call Pickup 35
Direct Page/Busy Lamp Field (BLF) 35
DSS/BLF/Direct Page/Call Pickup 35
Headset Operation 36
Headset Operation (Headset with Feature Control Switch) 37
Music 38
Park and Page 39
Record a Call 41
Auto-Latch Microphone 42
Reminder 43
Reminder - Multiple 44
Call Logging (5224 IP Phone only) 46
Phonebook 47
Call Monitoring 48
Door Opener 49
Night Answer 50
Date and Time Setup (5224 IP Phone only) 51
Release 51
Secure Hot Swap 52
Mobile Extension 53

-iv-
USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY) 53
LINE INTERFACE MODULE MODE 54
FAILOVER MODE 56
EMERGENCY CALLS 56
FEATURE ACCESS CODES 57

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ABOUT YOUR PHONE
The Mitel Networks 5212 and 5224 IP Phones are full-feature, dual port, dual
mode telephones that provide voice communication over an IP network.
Each features a back-lit liquid crystal display (LCD) screen, display-assisted
access to features, on-hook dialing and off-hook voice announce with
handsfree answerback and a large ring/message indicator. The 5212 IP
Phone offers 12 programmable keys, and the 5224 IP Phone offers 24
programmable keys for one-touch feature access. Both phones provide ten
fixed feature keys for convenient access to features such as Conferencing,
Redial, and many customizable user settings. The 5212 and 5224 IP Phones
support the Mitel Call Control (MiNet) protocol and Session Initiated Protocol
(SIP). The 5224 IP Phone also supports modules such as the Line Interface
Module, 5310 IP Conference Unit, and the 12 and 48 Button Programmable
Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a
Teleworker phone.
The personal key on the bottom right (5224) or bottom left (5212) is always
your Prime Line; the remaining personal keys can be programmed as:
zFeature keys (for example, Swap). You can program feature keys from
your phone. Your administrator can also program feature keys.
zSpeed Call keys. You can program speed call keys from your phone.
zLine Appearances. Only the administrator can program line appearances.

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The 5212 IP Phone

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The 5224 IP Phone

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Elements of Your Phone
Feature Function
1 Display Provides a two-line, 20-character liquid crystal display
(LCD) viewing area that assists you in selecting and
using phone features, accessing your voice mail, and
identifying callers. When you are using the Superkey
menu interface, prompts and feature information appear
on the display screen. For information on selecting menu
options with or without softkeys, see "Selecting Menu
Options" elsewhere in this guide.
2 Softkeys (5224 IP
Phone only) Context-sensitive keys change depending on the modes of the operation and the menu currently displayed.
Softkeys enable you to easily view and select a variety of
features.
3 Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
4 Volume, Speaker and
Mute Controls Provide the following audio control capability:
z(UP) and (DOWN) provide volume
control for the ringer, handset, and handsfree
speakers.
z(SPEAKER) enables and disables Handsfree
mode.
z(MUTE) enables Mute, which allows you to
temporarily turn your phone's handset or
handsfree speaker microphone off during a call.