Mitel OfficeConnect 5212 User manual

USER GUIDE (SX-200 ICP)
USER GUIDE

SX-200 ICP 3.0

-i-
Contents
ABOUT YOUR PHONE 1
Elements of Your Phone 4
Selecting Menu Options 6
About Feature Access Codes 6
5224 IP PHONE AND LINE INTERFACE MODULE 7
TIPS FOR YOUR COMFORT AND SAFETY 7
Don't cradle the handset! 7
Protect your hearing 7
Important Note for Headset Users 8
Adjust the viewing angle 8
CUSTOMIZING YOUR 5212/5224 IP PHONE 9
Ringer Control 9
Handset Receiver Volume Control 9
Speaker Volume Control 9
Display Contrast Control 9
Feature Keys 10
Language Change 10

-ii-
MAKING AND ANSWERING CALLS 11
Make a Call - PBX 11
Make an External Call - KTS 11
Make an Intercom Call - KTS 11
Answer a Call 12
Redial 12
Speed Call Keys 13
Speed Call - Personal 14
Group Listen 14
Handsfree Operation 15
Auto-Answer 16
CALL HANDLING 17
Hold 17
Hold and Page 17
Mute 18
Handset Mute 18
Transfer 18
Conference 19
Conference Split (5224 IP Phone only) 19
Add Held (5224 IP Phone only) 19
Swap 19
Call Forward 20
Call Forward - I'm Here 21
Call Forward - Forced 22
Call Forward - Toggle 22
Messaging - Advisory 23
Messaging - Callback 23

-iii-
USING ADVANCED FEATURES 24
Account Codes 24
Callback 24
Call Park 25
Call Park - System 26
Call Park - Specific Orbit 27
Call Park - Destination Phone 28
Call Pickup 28
Campon 28
Do Not Disturb 29
Override (Intrude) 29
Paging - PA 29
Paging - Direct 30
Handsfree Answerback to a Direct Page 31
Paging - All Sets 34
Paging - Group 34
Direct Station Select/Busy Lamp Field (DSS/BLF) 34
Direct Station Select (DSS)/Busy Lamp Field (BLF)/Call Pickup 35
Direct Page/Busy Lamp Field (BLF) 35
DSS/BLF/Direct Page/Call Pickup 35
Headset Operation 36
Headset Operation (Headset with Feature Control Switch) 37
Music 38
Park and Page 39
Record a Call 41
Auto-Latch Microphone 42
Reminder 43
Reminder - Multiple 44
Call Logging (5224 IP Phone only) 46
Phonebook 47
Call Monitoring 48
Door Opener 49
Night Answer 50
Date and Time Setup (5224 IP Phone only) 51
Release 51
Secure Hot Swap 52
Mobile Extension 53

-iv-
USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY) 53
LINE INTERFACE MODULE MODE 54
FAILOVER MODE 56
EMERGENCY CALLS 56
FEATURE ACCESS CODES 57

-1-
ABOUT YOUR PHONE
The Mitel Networks 5212 and 5224 IP Phones are full-feature, dual port, dual
mode telephones that provide voice communication over an IP network.
Each features a back-lit liquid crystal display (LCD) screen, display-assisted
access to features, on-hook dialing and off-hook voice announce with
handsfree answerback and a large ring/message indicator. The 5212 IP
Phone offers 12 programmable keys, and the 5224 IP Phone offers 24
programmable keys for one-touch feature access. Both phones provide ten
fixed feature keys for convenient access to features such as Conferencing,
Redial, and many customizable user settings. The 5212 and 5224 IP Phones
support the Mitel Call Control (MiNet) protocol and Session Initiated Protocol
(SIP). The 5224 IP Phone also supports modules such as the Line Interface
Module, 5310 IP Conference Unit, and the 12 and 48 Button Programmable
Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a
Teleworker phone.
The personal key on the bottom right (5224) or bottom left (5212) is always
your Prime Line; the remaining personal keys can be programmed as:
zFeature keys (for example, Swap). You can program feature keys from
your phone. Your administrator can also program feature keys.
zSpeed Call keys. You can program speed call keys from your phone.
zLine Appearances. Only the administrator can program line appearances.

-2-
The 5212 IP Phone

-3-
The 5224 IP Phone

-4-
Elements of Your Phone
Feature Function
1 Display Provides a two-line, 20-character liquid crystal display
(LCD) viewing area that assists you in selecting and
using phone features, accessing your voice mail, and
identifying callers. When you are using the Superkey
menu interface, prompts and feature information appear
on the display screen. For information on selecting menu
options with or without softkeys, see "Selecting Menu
Options" elsewhere in this guide.
2 Softkeys (5224 IP
Phone only) Context-sensitive keys change depending on the modes of the operation and the menu currently displayed.
Softkeys enable you to easily view and select a variety of
features.
3 Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
4 Volume, Speaker and
Mute Controls Provide the following audio control capability:
z(UP) and (DOWN) provide volume
control for the ringer, handset, and handsfree
speakers.
z(SPEAKER) enables and disables Handsfree
mode.
z(MUTE) enables Mute, which allows you to
temporarily turn your phone's handset or
handsfree speaker microphone off during a call.

-5-
Feature Function
5 Fixed Function Keys Give you access to the following phone functions:
z(SUPERKEY) : provides access to menus for
your phone's additional features. Note : When
navigating through Superkey menu options,
press (CANCEL) or (SUPERKEY) to
back up one menu level.
z(CANCEL) : ends a call when pressed during
the call, and, when you are programming the
phone, eliminates any input and returns to the
previous menu level.
z(REDIAL) : calls the last number dialed.
z(HOLD) : places the current call on hold.
z(TRANS/CONF) : initiates a call transfer or
establishes a three-party conference call.
z(MESSAGE) : provides access to your voice
mailbox and flashes to notify you of messages
waiting in your voice mailbox. Note : The
Ring/Message indicator also flashes when
messages are waiting.
6 Keypad Use to dial.
7 Programmable
Personal Keys and
Designation Card
Provides 12 keys that can be programmed as speed call
keys, feature keys, or line appearance keys, according to
your communication needs. Personal keys have status
indicators. On a 5224 IP Phone, the bottom right
personal key is always your Prime Line key. On the 5212
IP Phone, the bottom left personal keys is always your
Prime Line key. The bottom left personal key is always
your Prime Line key. Write the name (speed call, feature
or line appearance) of the Personal keys that you
program on the designation card (use the side of the
card with the textboxes provided). Use the slot behind
the plastic cover at the bottom of the phone to
remove/insert the designation card.
8 Handsfree Speaker Provides sound for Handsfree calls and background
music.
9 Handset Use for handset calls. If you are in headset or handsfree
mode, you do not need to use the handset.

-6-
Ring/Message indicators
Selecting Menu Options
Because the 5224 IP Phone offers softkeys, feature availability and menu
options for the 5212 and 5224 IP Phones may differ.
To select menu items on the display:
1. On a 5224 IP Phone, press the softkeys.
2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if
options *=YES 0=DEFAULT #=NO appear and you want to select YES,
press *.
Procedures in this guide show all menu selection options, when applicable—
for example, "Press the * or Yes softkey". Procedures in this guide also
specify when a menu option is available only on one of the phones—for
example, "On a 5224 IP Phone only, press the Save softkey".
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is
waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call

-7-
5224 IP PHONE AND LINE INTERFACE MODULE
The Line Interface Module is an optional device that adds an analog phone
line (POTS) capability to your 5224 IP Phone (only). If Emergency Call
Routing is not programmed on your SX-200 ICP, you must use the Line
Interface Module to dial emergency calls. For more information on
emergency number dialing, refer to Emergency Calls.
If you have a Line Interface Module connected to your 5224 IP Phone, all
programming of the Line Interface Module, except the Analog Key, is done
by the Installer when your phone is installed. For more information, refer to
"Using the Line Interface Module" elsewhere in this guide.
Note: The 5212 IP Phone does not support the Line Interface Module.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.

-8-
Important Note for Headset Users
Mitel Networks Headsets with Feature Control Switch must be installed in the
dedicated headset jack on the back of the phone. Installation will disable
your handset microphone. Disconnecting the headset at the jack or at the
quick-disconnect plug restores handset operation.
Adjust the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the
stand to detach the base unit.
3. Hinge the hooks of the base unit into the notches on the back of the
phone and snap into place as follows:
a. For a high-an
g
le mount, hin
g
e the two lower hooks into the bottom set
of notches and snap the two upper hooks into the middle set of notches.
b. For a low-angle mount, hinge the two lower hooks into the middle set
of notches and snap the two upper hooks into the top set of notches.

-9-
CUSTOMIZING YOUR 5212/5224 IP PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
zPress (UP) or (DOWN).
To adjust the Ringer Pitch while the set is idle:
1. Press (SUPERKEY). .
2. Press # or the No softkey until "Ringer Adjust?" appears.
3. Press * or the Yes softkey twice.
4. Press (UP) or (DOWN).
5. On the 5212 IP Phone only, press #.
6. Press (SUPERKEY).
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress (UP) or (DOWN).
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
zPress (UP) or (DOWN).
Display Contrast Control
To adjust the Display Contrast while your set is idle:
zPress (UP) or (DOWN).

-10-
Feature Keys
To display information about a key:
1. Press (SUPERKEY).
2. Press a personal key that isn't a line key.
3. Press (SUPERKEY).
To program a feature key using a Feature Access Code:
1. Dial *47.
2. Press an unused personal key.
3. Dial the feature code for the desired feature key.
4. Press (CANCEL).
5. Write the feature name on the key label.
To program a feature key using Superkey:
1. Press ( SUPERKEY ).
2. Press # or the No softkey until "Personal Keys?" appears.
3. Press * or the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press * or the Change softkey.
6. Press # or the No softkey until the desired feature appears.
7. Press * or the Yes softkey.
8. Press ( SUPERKEY ), or press another personal key and proceed to
program another feature.
9. Write the feature name on the key label.
Language Change
To change the display language:
1. Press (SUPERKEY).
2. Press # or the No softkey until "Language?" appears.
3. Press * or the Yes softkey.
4. Press * or the Change softkey.
5. Press # or the No softkey until the desired language appears.
6. Press * or the Yes softkey.

-11-
MAKING AND ANSWERING CALLS
If your telephone system operates as a private branch exchange (PBX), the
Prime Line can be used for both incoming and outgoing calls. Outgoing calls
on a PBX system require dialing a line access code (usually 9) followed by
the telephone number. In a key telephone system (KTS), the Prime Line is
used for internal (Intercom) calls only. Out
g
oin
g
calls require the use of Line
keys.
Make a Call - PBX
1. Lift the handset.
2. Do one of the following:
Dial the extension number or a line access code (usually "9") and the
telephone number for an outside call.
Press a Speed Call key.
Make an External Call - KTS
1. Lift the handset.
2. Press a Line key.
3. Do one of the following:
Dial the telephone number.
Press a Speed Call key.
Press (REDIAL).
Make an Intercom Call - KTS
An Intercom call is a call between two extensions, which either pages or
rings the called extension.
To switch between a ringing intercom call to a paged intercom call:
1. Make a call.
2. Do one of the following while listening to ringback tone:
Press the Direct Page feature key.
Dial *48.

-12-
Answer a Call
To answer a call, do one of the following:
zLift the handset.
zPress (SPEAKER).
zPress the flashing Line Appearance key and lift the handset.
zPress the flashing Line Appearance key and press (SPEAKER).
Note: The Auto-Latch Microphone feature described elsewhere in this guide
allows you to answer and respond to internal calls handsfree.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press (REDIAL).

-13-
Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits
during a call (press a Speed Call Key during a call to send a multi-digit
password, for instance).
To dial a stored Speed Call number:
1. Lift the handset.
2. Press a Speed Call key.
To store a Speed Call number:
1. Press (SUPERKEY).
2. Press # or the No softkey until "Personal Keys?" appears.
3. Press * or the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press * or the Change softkey.
6. On a 5224 IP Phone only, press the Yes softkey.
7. Do one of the following:
To store a new number, dial 9 or other digit(s) used to access an
outside line (if required) then dial the telephone number.
Press (HOLD) between digits to create a one-second pause
during dialing *emdash; press (HOLD) more than once to
lengthen the pause.
To enter the last number dialed, press (REDIAL).
On a 5212 IP Phone only, press the personal key again.
8. Do one of the following:
If you want the number to be private, press the * or the Priv softkey.
If you want the number to be visible, press # or the No softkey or
the Save softkey.
9. Press (SUPERKEY).

-14-
Speed Call - Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial *52.
3. Enter an index number between 1 and 5.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial *51.
3. Enter an index number between 1 and 5.
4. Dial "9" or other digit(s) used to access an outside line (if required) then
dial the telephone number.
Press (HOLD) between digits to create a one-second pause during
dialing — press (HOLD) more than once to lengthen the pause.
5. Hang up.
Group Listen
To allow others in the room to listen to the far end of a handset call:
zPress the Group Listen feature key.
To return to a private two-way handset call from Group Listen:
zPress the Group Listen feature key.
To chan
g
e a Group Listen call into a Handsfree call so that allow others
in the room can join the telephone conversation:
1. Press (SPEAKER).
2. Hang up the handset.
To return to a private two-way handset call from Speaker:
zLift the handset.