Mitel Deskphone 6867 User manual

Mitel 6867
SIP Phone for MX-ONE
QUICK REFERENCE GUIDE

1424-EN_LZT 103 95 A5

3MX-ONE - Mitel 6867
English
Important User Information
NOTICE
The information contained in this document is believed
to be accurate in all respects but is not warranted by
Mitel Networks™ Corporation (MITEL®). Mitel makes no
warranty of any kind with regards to this material,
including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. The
information is subject to change without notice and
should not be construed in any way as a commitment by
Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for
any errors or omissions in this document. Revisions of
this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or trans-
mitted in any form or by any means - electronic or
mechanical - for any purpose without written permis-
sion from Mitel Networks Corporation.
Trademarks
Mitel® is a registered trademark of Mitel Networks
Corporation.
All trademarks mentioned in this document are the
property of their respective owners, including Mitel
Networks Corporation. All rights reserved.
®, TM Trademark of Mitel Networks Corporation
©Copyright 2015, Mitel Networks Corporation
All rights reserved
Notice to European customers:
The CE marking affixed to Mitel products indicates
conformance to the R&TTE directive 99/05/EC
(Radio and Telecommunications Terminal Equipment
Directive). For a copy of the original signed
Declaration (in full conformance with EN45014), please
contact your Mitel office or Sales partner.
Safety Instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected equipment, the following
basic safety precautions should always be followed to reduce risk of fire,
electrical shock and other personal injury.
• Follow instructions in the equipment’s user guide
or other documentation.
• Always install equipment in a location and environ-
ment for which it is designed.
• For mains powered telephones: Only operate with
the mains power voltage indicated. If you are
uncertain of the type of power supplied to the
building, consult property management or your
local power company.
• For mains powered telephones: Avoid placing the
telephone’s power cable where it can be exposed
to mechanical pressure as this may damage the
cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified
service personnel.
• Headsets used with this equipment must comply
with EN/IEC 60950-1 and for Australia AS/NZS
609050.1-2003.
• Do not make any changes or modifications to
equipment without seeking approval from the
party responsible for compliance. Unauthorized
changes or modifications could void the user’s
authority to operate the equipment.
• Do not use the telephone to report a gas leak in the
vicinity of the leak.
• Do not spill liquid of any kind on the product or use
the equipment near water, for example, near a
bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that
is not part of the product or auxiliary product.
• Do not disassemble the product. Contact a quali-
fied service agency when service or repair work is
required.
• Do not use a telephone (other than cordless type
during an electrical storm).

MX-ONE - Mitel 68674
English
Disposal of the product
Your product should not be placed in municipal waste.
Please check local regulations for disposal of electronic
products.
Power Adapters
The phone can be powered either from a 48 V DC power
adapter (sold separately) or via the network PoE
according to IEEE 802.3af.
• D6700-0131-48-20 (Universal)
• 87-00012AAA-A (Europe)
• 87-00013AAA-A (North America)

5MX-ONE - Mitel 6867
English
Mitel 6867
Quick Reference Guide
Top part
of the
display
Showing the labels for the top softkeys.
Middle
part of the
dispaly
The phone number, name and personal
number profile of the user, calling party, traffic
cases, time and date.
Bottom
part of the
display
Showing the labels for the bottom softkeys.
This is the default configuration of the softkeys,
but it can be different in your telephony
system
*Callers list (incoming calls)
Phone Keys
a 6867i Handset
b High Quality Speakerphone
c Message Waiting Lamp
d Goodbye Key
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
10
11
12
13 14
15
5678
This Quick Reference Guide includes short descriptions
on how to use the basic features with a MX-ONE system.
More features and technical requirements are available
in the User Guide.
The complete User Guide is available in
electronic format on www.Mitel.com
Read the safety instruction before use!
eHoldKey
f Options Key
gMuteKey
hVolymeControl
i Keypad
j Callers List Key
kRedialKey
l Line/Call Apperance Keyes
m Speaker/Headset Key
nDirectoryListKey
oNavigation/SelectKeys
p Transfer Key
qConferenceKey
rInfoKey
10 Call Diversion
11-
15
Softkeys (Programmable Softkeys)
Context Sensitive Softkeys
5 LogOn/LogOff
6 Corporate Directory
7 Message Waiting
8Services

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English
Navigation
Navigation
Up and down key: scroll in the
menus and lists
Left arrow key: go back
Right arrow: select the option
Log On and Log Off
Log On to the system
Log on: Press the LogOn softkey
Enter own extension number as
Username. Press Done
If a PIN code is initiated in MX-ONE,
there will be a Password prompt.
Enter your PIN code as Password
and press Done
If you do not know your extension number or
your PIN, contact your system administrator.
Your extension number and name
is shown on the display when the
log on is successful
Log off the phone
Log off: Press the LogOff softkey. Scroll to
choose if you want to keep the
incoming- and outgoing call lists or
not. Press Select softkey
If the logoff is successful, the display
indicates No service.
Note: If you don’tclear the call lists,
someone else that logs on with
another extension number on your
phone can see your call lists
Change of PIN code
You can change the PIN code used for logging on to the
telephony system.
Change the PIN code: Enter *74*old PIN*new PIN#
A text message on the display
confirms if the change was
successful.
Incoming Calls
Answer Calls
Answer:
Handsfree mode: Press the Answer softkey.
Answer a second
incoming call:
Press the flashing line key (requries
that Free on second is activated).
Free on Second: The function Free on Second is
activate as default.
•Deactivate Free on Second
1. Press Services softkey and
select Free on second line.
2. Select Deactivate.
•Activate Free on Second
1. Press Services softkey and
select Free on second line.
2. Select Activate.
End call:
Reject call: Press the Ignore softkey.
Answer a call to a
monitoredsoftkey
extsoftkeyension
(MNS key)
The lamp at the MNS key flashes
and a softkeyshort ring signal may
be heard.
Press the MNS key to answer the
call.
Answer a call to a
monitored extension
(MNS key), while you
already have an
ongoig call
The lamp at the MNS key flashes
and a short ring signal may be
heard.
Put the ongoing call (L1) on hold.
Press .
Press the MNS key to answer the call
on L2.

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Mitel 6867 Quick Reference Guide
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Picking Up Calls
Call pick-up: extension number. Press
Dial. Wait for a busy tone and press
the More > CallPickUp softkey.
or
extension number. Press
Dial. Wait for a busy tone and press
8
France: 0, Sweden: 6, New Zealand:
4
Group call-pick-up: *8#
Finland and Sweden: *0#
U.S.A. and Canada: *59#
Missed Calls
Missed call
indication:
Missed calls are indicated by the
Missed Call text in the display
Check missed calls: Press the Callers list
Check the missed call by pressing
Press Quit to exit the call list.
Outgoing Calls
Make Calls
Internal calls: Extension number. Press Dial
External calls: External access code +
External number. Press Dial
Dial by contact:
(Local Directory)
Press the Directory key
Press to view the entries or enter
the first letter in the name.
Press Dial
Dial by callers list
(incoming calls):
Press the Callers softkey.
Press to wanted number or
name
Press Dial
Dial by shortcut
(speed dial):
Press the softkey. Press More to get
to next page with shortcuts.
Redial last external
number:
***.
Press Dial
Finland and Sweden: **0
Redial from outgoing
calls list:
Press .
Scroll with to wanted number
Press Dial
Callback
The busy extension calls back when free.
Order: Press the CallBack softkey.
or
Press 6
France, New Zealand, Sweden: 5
Cancel all callbacks: #37#Press Dial
Cancel single callback: #37*Extension number
#
U.S.A. and Canada: #6*
Call Waiting
A call waiting signal is sent to the busy number.
Order:Press 5or
press More > CallWaiting
softkey
If you hear a ring tone, keep the
handset off hook.
France, New Zealand: 6
Sweden: 4
Cancel call waiting:
Outgoing Calls
Make Calls (Continued)

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Call Waiting is indicated on line 2 (L2) during an ongoing
call on line 1.
Answer: Press the L2 key.
Intrusion
Intrude a busy extension to ask the party to hang up.
Activate: Press 4 or
Press More > Intrusion softkey
France, New Zealand, Sweden: 8
Bypass
Bypass Diversion (e.g. Follow-me) on a specific
extension.
Activate: *60* Desired number #
U.S.A. and Canada: *1*...
During Calls
Put on Hold
Ongoing call: Press
Resume a call: Press the Pickup softkey
Inquiry
Ongoing call: Press Xfer softkey, enter the
number to the 3rd party. Press L2
and wait for answer.
Switch between calls: Press the line key that holds the call
you want to retrieve.
Conference
Ongoing call: Press Xfer softkey, enter the
number to the 3rd party. Press a
free Line key and after answer
press the More > Conference
softkey.
Repeat to add more participants.
Call Waiting (Continued) Transfer
Ongoing call: Press Xfer softkey, enter the
number to the 3rd party. Press L2
and press Xfer softkey once again
(either before or after answer) to
transfer the call
Encrypted call
Ongoing call: When a padlock is shown in the
display, the speech is encrypted to
and from the phone.
Diversion
Follow-me
Order Follow-me and External Follow-me
Order Follow-me
from own extension:
Press the Diversion softkey.
Select Follow-me. Enter the new
answering position number and
press Save.
A confirmation text is shown in the
display. The lamp at the Diversion
softkey is lit.
Order external
Follow-me:
Press the Diversion softkey.
Select External Follow-me. Enter
the external line code and the
number. Press Save.
A confirmation text is shown in the
display. The lamp at the Diversion
softkey is lit.
Cancel Follow-me and External Follow-me
When any kind of diversion is active, the lamp at the
Diversion softkey is lit.
Cancel Follow-me: Press the Diversion softkey.
The lamp is switched off.
Cancel External
Follow-me:
Press the Diversion softkey.
The lamp is switched off.

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Mitel 6867 Quick Reference Guide
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Individual Do Not Disturb (DND)
You can activate this feature when you do not want to
be disturbed. Then anyone trying to call you will get
busy or will be forwarded to the diversion position if it
is defined by the system administator.
Activate: Press the Diversion softkey. Select
Do Not Disurb. “Do Not Disturb”
will be shown in the display and the
lamp at the Diversion key is lit.
Deactivate: Press the Diversion key. The lamp
at the Diversion key is turned off.
Group Do Not Disturb
From an extension with a certain class of service it is
possible to set do not disturb for a group of extensions.
Calls to the extensions in the group will not be
indicated.
Order group do not
distrurb:
* 25*group number #
Press Dial.
Germany, South Africa, North
America: *28*group number#
Cancel: # 25*group number #
Press Dial
Germany, South Africa, North
America: #28*group number#
Divert
You can activate this feature when you want your calls
to be forwarded to a predifined answering position.
This feature is only avilalable if the system administrator
has enabled it.
Order Divert Press the Diversion softkey.
Select Divert. The telephone is
diverted to the answering position
defined by the system
administrator.
A confirmation text is shown in the
display. The lamp at the Diversion
softkey is lit.
Cancel Divert: Press the Diversion softkey. The
lamp at the Diversion key is turned
off.
Presence Information
Select absence
reason: With return
date / time
Press the Diversion softkey.
Select Presence. Select the wanted
reason for absence and enter time
or date for return. Press Set.
A confirmation text is shown in the
display. The lamp at the Diversion
softkey is lit
Select absence
reason: Without
return date / time
Press the Diversion softkey.
Select Presence. Select the wanted
reason for absence. Press Set.
A confirmation text is shown in the
display. The lamp at the Diversion
softkey is lit.
Cancel: Press the Diversion softkey.
The lamp is switched off.
Divert

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Personal Number
A number of answering positions can be defined in a
personal number profile. Up to 5 profiles can be
defined. You select the wanted profile from your
telephone.
When somebody calls your normal office phone
number the call will be announced on the telephones
defined in your active profile.
The profiles can be defined by user via CMG Office Web
or by the the system administator.
Order or change
profile from own
extension:
Press the Services softkey.
Select Profile.
Select the wanted profile from the
list.
#profile number or name is shown
on the top row in the display, e.g. #1
or InOffice
Deactivate: Press the Services softkey.
Select No Profile.
#profile number is removed from
the top row in the display.
Advanced Features
Account Code
New external call:*61*Account code #
external number.
Press Dial
Norway and Finland: *71*...
Ongoing
external call:
Press (Hold)
Press a free Line key and Dial
*61*Account code #and
wait for confirmation tone for valid
code.
Clear the line used for entering the
account code.
Press the line key that holds the
call.
Norway and Finland: *71*...
Authorization Code
Common Authorization Code
Dialing: *72*Authorization
code #
Press Dial and wait for verification
tone. Dial external number.
Canada; U.S.A: *6*...
Austria, Germany, The
Netherlands: *75*...
Locking extension: *73*Authorization
code #Press Dial
Canada; U.S.A: *71*...
Unlocking extension: #73*Authorization
code #
Press Dial
Individual Authorization Code

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Mitel 6867 Quick Reference Guide
English
Dialing from own
extension:
*75*Authorization
code #
Press Dial and wait for verification
tone. Dial external number.
Austria, Germany, The
Netherlands: * 72 *...
Dialing from other
extension:
*75 * Authorization
code * own extension number #
Press Dial and wait for verification
tone. Dial external number.
Austria, Germany, The
Netherlands: * 72 *...
Locking extension: *76*Authorization
code #
Press Dial
Unlocking extension: #76*Authorization
code #
Press Dial
General Deactivation
Deactivate all
activated features: # 001 #
Press Dial
U.S.A. and Canada: *0#
Authorization Code (Continued) Boss Secretary
In this section, it is assumed that a personal number list
1 (profile 1) and a personal number list 2 (profile 2) are set
up in MX-ONE. Profile 1 includes the number of the
secretary and is used when the feature is active. Profile 2
has not the secretary’s number included.
Abbreviations:
Extension number of the boss: <Boss num>
Extension number of the secretary: <Secr num>
Personal Number: PEN
The label at the key representing the PEN key starts with
a minus (-) character.
Activate the Boss
Secretary feature on
the secretary’s
telephone.
Press the PEN softkey
The lamp at the PEN softkey is lit
and the text Service Requested is
shown in the display
On the phone of the boss the
personal number list with the boss
secretary feature#1 is shown in the
display. The lamp at the PEN key is
lit.
The calls to the boss, are
announced on the secretary’s
telephone and the display shows
Via: <Boss num> or <Boss
name>
Deactivate the Boss
Secretary feature on
the secretary’s
telephone
Press the PEN softkey
The lamp at the PEN softkey is
turned off and the text Service
Requested is shown in the display.
On the phone of the boss the
personal number profile without
the boss secretary feature #2 is
show in the display. The lamp at the
PEN key is turned off.
The calls to the boss, are
announced on the telephoneof the
boss

Mitel 6867 Quick Reference Guide
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English
Activate the Boss
Secretary feature on
the telephone of the
boss
Press the PEN softkey.
The text Service Requested is
shown in the display and the lamp
at the PEN softkey is lit.
In the display, the active personal
number list #1is shown.
On the secretary’s telephone the
lamp is lit at the PEN softkey.
The calls to the boss, are
announced on the secretary’s
telephone.
Deactivate the Boss
Secretary feature on
the telephone of the
boss
Press the PEN softkey.
The text Service Requested is
shown in the display and the lamp
at the PEN softkey is turned off.
In the display, the personal number
profile without the boss secretary
feature #2 is shown.
On the secretary’s telephone the
lamp is also switched off at the PEN
softkey.
The calls to the boss, are
announced on the telephone of the
boss.
Monitoring of Extensions (MNS)
Other extensions can be monitored from softkeys on
your telephone. The monitoring keys are called MNS
keys.
When the monitored extension is busy the field is lit in
red, and if the exetension is free the field is lit in green.
Answer a call to the
monitored extension.
The lamp at the MNS softkey is
flashing. Press the softkey to
answer the call.
Boss Secretary(Continued) Shared Call Appearance (SCA)
The SCA feature allows a group of terminals to control
the incoming and outgoing calls on a common line.
Your extension number can be represented on a SCA
key on other extensions in your work group. Any
member can answer calls to your SCA line and make
outgoing calls on the SCA line.
A member that have an active call, can put the call on
hold and it can be retrived from any member in the
group. This is a simple way to exchange/move calls
between the members
Any member in the work group can initiate a
conference bybarge into an active SCA line. This feature
is enabled by the system administrator.
If your phone is monitoring other members with SCA
lines, these SCA lines are represented on softkeys
Lamp indications:
Main rule: Green light when it is your call. Red light
when somebody else in the SCA group has the active
call. This is valid for the L1 and L2keys but when a SCA
line is represented on a softkey, only red light can be
shown. The table below describes the L1-L2 keys:
Steady green light: Active call. You are the owner of the
call.
Steady red light Active call. Somebody else in the
SCA group is the owner of the call.
Fast flashing green
light:
Incoming call. Anyone in the SCA
group can answer the call.
Slow flashing green
light
Parked call. You have parked the
call from your terminal
Slow flashing red
light
Parked call. Somebody else in the
SCA group has parked the call.
Traffic cases:
Answer an incoming
call on a SCA line
Press the SCA key that is flashing
(green fast flashing).

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Make an outgoing
call from a SCA line:
Press the SCA key, enter the digits
and press Dial
Park and retrieve the
call
The member that has the active call
presses . The SCA key
flashes slowly with green light.
Any member in the group can
retrieve the call by pressing the
SCA key that is flashing slowly with
red light.
Conferencing A member in the group wants to
participate in an active call. The
member presses the SCA key with
the active call indicated with red
steady light. (The feature has to be
enabled by the system
administrator).
Extra Directory Number (EDN)
The system administrator can assign one or several
extra directory numbers (lines) to your telephone. The
extra directory number is represented on a line key or a
short key.
Make a call from a
EDN line:
Press the wanted EDN line or
shortcut key. Enter the number,
press Dial.
Answer a call to an
EDN line:
Press the EDN key that is flashing.
Shared Call Appearance
(SCA)(Continued)(Continued)
Call Park Pool
You can park a call and transfer the call at a specific
directory number (also called Call Park Pool) and any
extension can pick up the call. If the call is not picked up
within a few minutes, the call will recall your extension.
Transfer the call to
the call park pool:
You have an active call. Press the
Xfer softkey to put the call on hold.
Dial the number to the call park
pool. Note the number (here called
B-number) that shows up on the
display. Press the Xfer softkey to
transfer the call.
Inform the person that shall take
the call that he/she shall pickup the
call on number (B-number).
Pick up a call that is
parked in the call
park pool
Dial the B-number that you
received from your collegue. When
you hear the busy tone press More
> CallPickUp short key to pick up
the call
Intercom
The system adminstrator can initiate an intercom
connection on a softkey on your phone. When you
press the key, a call is set up towards a predefined party
and it is answered automatically.
Initiate an Intercom
call:
Press the Intercom softkey.
Answer an Intercom
call
The Intercom key is flashing, a ring
signal is heard and the call is
answered automatically.
You hear the other party in the
speaker, but the other party cannot
hear you and the mute key is lit.
You have to press the mute key
to let the other party
hear you.

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Voice Mail
Messages/Voice Mail
Call voice mail system
(e.g. record greeting
announcement):
Press the Services key. Select
VoiceMail
Listen to received
messages:
The message waiting lamp is
slowly blinking and an envelope is
displayed when there is a pending
message.
Press the MessageWaiting softkey
Settings in the Telephone
Shortcut Keys
Do not program new shortcut keys from the phone,
because this programming can interfere with the keys used
by the system. Use the Web Interface to program the
shortcuts:
Operation > Softkeys and XML
Normally you can program bottom keys with key number 9
and higher
Normally you can program top keys with key number 2 or
higher.
A shortcut programmed by the user may be overwritten
by the system if the administrator later sets a new key
there.
The only type of shortcut that a user normally shall
program is speed dial keys with a phone number or a
procedure.
Program a new
shortcut
Use the web interface. See above
Delete shortcut: Options List > Speed
Dial Edit Press the key to delete
and select Remove
Volume
Adjust volume during
a call:
Press
Adjust ringing
volume:
Press when in idle
mode.
Time and Date
Set time format: Options List > PTime
and Date > Time Format
Set date format: Options List >Time
and Date > Date Format.
Silent Ringing and Mute
Switch off ring signal: Press the left Volume key until the
volyme is off.
Note: Ring signal is switched off until the right
Volume key is pressed
Mute microphone
during call:
Press
Display Language
Change display
language:
Options List >
Language > Screen Language
Enter *08*n#to inform the
system about the language
Press Dial
n = language number. Contact the
system administrator.
Change keypad
characters:
Options List >
Language > Input Language.

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English
Directories (Contacts)
Corporate Directory
The system administrator will most likely have set
CorpDir on a softkey.
Search for a
contact:
Press the CorpDir softkey
In Corporate directory, you get
prompted for “Name or Phone:” and
Organization. If you want to search
only by last name, enter e.g. the first
letter of the last name.
If you want to search only by first
name, enter a comma (press 1 seven
times) followed by e.g. the first letter
of the first name.
If you want to search by full name,
enter e.g. the first letter of the last
name and then the first letter of the
first name separated by a space (press
* twice).
Then press softkey Search.The search
result is shown in the form of a list of
names. Scroll in the list to the wanted
contact.
CallfromCorporate
directory:
Scroll in the search result list to the
wanted contact and press softkey
Dial to call.
Local Directory (Contacts)
Add contact: Press the Directory key
Press Add New
Enter a name and number
Press Save
Edit contact: Press the Directory key .
Select the wanted Contact
Press Change and edit the name or
number
Press Save
Delete contact: Press the Directory key .
Select the wanted Contact
Press Delete and confirm with Ye s
Web interface
Using the Web Interface
Log On: Open a web browser on your PC.
Enter the IP address of the phone in
the address field in the web browser
The log on window pops up
userid: user
password: blank is the default
password
Find out the
phone IP address:
Options List > Phone
Status > IP & MAC address
Enter the IP address into the address
field in the web browser in your PC
Local Directory (Contacts) (Continued)

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FCC Statement (U.S.A.)
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
---------------------------------------------------------------------------
HAC (Hearing Aid Compatible)

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MX-ONE - Mitel 6867

Subject to change without prior notice.
For questions regarding the product,
please contact your Mitel Certified Sales Partner.
Also visit us on www.Mitel.com
Printed on chlorine free paper.