Mitel SUPERSET 401 User manual

USER GUIDE
MITEL 200
SUPERSET 401
Rev. 2/02

2
TO ANSWER AN INCOMING CALL
☎Lift handset of ringing telephone
TO PLACE AN OUTGOING CALL
☎Dial outside access code [9]
☎Dial number you wish to call
TO PLACE AN INTERNAL CALL
☎Dial extension number
TO PLACE A CALL ON HOLD
☎With a call on the line, press HOLD
To reconnect with caller:
☎Press the HOLD/RETIEVE button
TO PICK UP A CALL ON HOLD AT ANOTHER EXTENSION
☎Lift handset
☎Press HOLD PICKUP or 52
Dial extension number where caller is on hold
TO PICK UP A CALL RINGING AT ANOTHER EXTENSION
☎Lift handset
☎Press RING PICKUP or 67
☎Dial extension number of ringing telephone

3
TO TRANSFER A CALL
☎With a call on the line, press FLASH
☎Dial destination extension number
☎Announce call (if desired)
☎Hang up to transfer call
or
☎Press HOLD/RETRIEVE to return to caller
TO PLACE YOUR PHONE IN DO-NOT-DISTURB
☎Press the DO NOT DISTURB ON button or 681
(You will hear stuttering tone when active)
TO CANCEL
☎Press the DO NOT DISTURB OFF button or 682
TO CONFERENCE CALL
☎With a call on the line, press FLASH
☎Dial second party (internal or external)
☎Press FLASH to bring all parties together
TO INITIATE A CALLBACK
☎If you dial an extension and receive a busy signal
press CALL BACK* or 6
(Your phone will ring you back when that extension becomes available.
After you pick up your ringing telephone, the system will call the extension
you wanted to call back.)
*Does not work when the phone is forward to VM
REDIAL LAST NUMBER
☎Press REDIAL feature key or 42

4
TO PROGRAM SPEED DIAL
☎Press Program (behind label plate)
☎Press a Personal Key
☎Dial 9and the telephone number
or
☎Dial the extension number
☎Press Program
TO FORWARD YOUR TELEPHONE
☎Pick up the handset, press
Forward Always access code + ext. #
Forward No Answer Only access code + ext. #
Forward Busy Only access code + ext. #
No Answer/busy access code + ext. #
I am Here #5 + ext. #
TO CANCEL CALL FORWARDING
Forward Always access code
No Answer Only access code
Busy Only access code
No Answer/Busy access code
I am Here #1

5
Repartee Voicemail
How to Activate Your New Mailbox
At your own phone dial the Voicemail extension number or
press Vmail:
Your answer to the questions will be
1for YES or 2for NO
The system will ask you to record or enter the following:
•Your Recorded Name (First and Last Name)
Press * key when you are finished recording
•Directory (1 for Yes)
•Standard Greeting (Main Mailbox Greeting)
Press * key when you are finished recording
•Security Code (3 - 10 digits)
Wait until you hear your voicemail ask you. If you are
satisfied with these settings, press 1 for yes?
When the Voicemail says GREAT! Your voicemail is now
setup. Hang up, your voicemail is now setup and ready to
be used.
Sample Greetings:
Hello. You have reached the voicemail box of ________.
Please leave your name, number & short message and I
will call you back as soon as possible. If you need
immediate assistance you can press ‘0’ now. To bypass
this greeting in the future press the star key.
Hello. You have reached the desk of _____________.
Please leave your name, number & short message and I
will call you back as soon as possible. If you need
immediate assistance you can press (ext. #) now. To
bypass this greeting in the future press the star key.

6
Repartee Short Cuts
Check New Messages 4
While Message is playing
3Skip to end of message
4Slower playback
5Soft/loud
6Faster playback
7Back up (by 4 seconds)
8Pause
9Forward (by 4 seconds)
*Save as new
After Message has played
4Reply
5Check next message
6Delete
7Archive
8Timestamp
9Redirect
0Save as New
#Repeat the message
Leave Messages 5+ voicemail #
Edit the message 4Press ## to spell name
Special Delivery 5or Group
Address to others 6Record message then
Send the message 7 press *
Review Old Messages 6
Same options as new messages
Setup Options 7
Switch Greeting 45
Edit Standard Greeting 46
Edit Alternate Greeting 47
Groups 5
Change Security Code 74
Change Recorded Name 75