Moneris Go Plus User instructions

(October 2022)
Moneris® Go Plus
Setting up Your Terminal

Moneris® Go Plus: Setting up Your Terminal 1
Contents
What’s in the box .........................................................................................................2
Hardware setup............................................................................................................3
Install the receipt paper..............................................................................................................................3
Charge the battery .....................................................................................................................................4
Use the charging cable .......................................................................................................................................4
Use the optional charging base ..........................................................................................................................5
Setting up and using the communication base.............................................................................................6
How to connect the power.................................................................................................................................6
How to connect the Ethernet cable....................................................................................................................7
How to pair the communication base with the terminal ...................................................................................8
How to connect to the Wi-Fi network..............................................................................................................11
Power on the terminal..............................................................................................................................15
Application setup........................................................................................................16
Set up an Admin user ...............................................................................................................................17
Review common settings..........................................................................................................................17
Sign in......................................................................................................................................................21
Wireless Communication: 4G and Wi-Fi.....................................................................................................21
Enroll in Merchant Direct®..........................................................................................22
Troubleshooting .........................................................................................................23
Merchant support.......................................................................................................24

Moneris® Go Plus: Setting up Your Terminal 2
What’s in the box
1. Confirm you have received the required hardware. If not, contact Moneris.
Moneris Go Plus
Optional charging base
USB Charging cable
Receipt paper
2. Continue to Hardware setup.

Moneris® Go Plus: Setting up Your Terminal 3
Hardware setup
Install the receipt paper
1. Lift the printer latch up to release the printer cover, then pull the
cover back to expose the paper compartment.
2. Insert the receipt paper roll into the paper compartment with the
loose end unrolling away from the terminal.
3. Unroll enough paper to extend at least one inch (2.5 cm) past the
top of the printer cover.
Note: If the paper is installed backward, your printouts will be
blank.
4. Close the printer cover and press down to snap it back into place
so that the extended paper is held securely.
Hardware setup is complete.
5. Continue to Charge the battery.

Moneris® Go Plus: Setting up Your Terminal 4
Charge the battery
Charge the terminal’s internal battery for 3 hours using one of the following methods:
Use the charging cable
Use the optional charging base (if you have it)
Use the optional communication base (available if purchased)
Recommendations: You must use the exact power adaptor and cables provided by Moneris to work with the
Moneris Go Plus terminal and base. Failure to do so may affect the operability of, or cause damage to, the
equipment. Always plug the charging cable into the power source last to avoid power surges. Use a power bar
equipped with surge protection where possible.
Use the charging cable
1. Un-fold the charging cable and insert the micro-USB connector into
the USB port on the left side of the terminal.
2. Make sure the AC adaptor is connected to the other end of the
charging cable. Plug the AC adaptor into a working electrical outlet.
Note: Use a power bar to avoid electrical surges.
3. The terminal displays the charging screen.
a. Wait for the battery charging icon to display. This indicates that
the terminal is receiving power and the battery is charging.
b. Continue charging the terminal during the rest of the setup
procedures.
4. Continue to Power on the terminal.

Moneris® Go Plus: Setting up Your Terminal 5
Use the optional charging base
Use the optional charging base if you have it, otherwise continue to Power on the terminal.
1. Unfold the charging cable and insert the USB connector into the USB
port in the back of the base.
Note: See manual in the box.
2. Make sure the AC adaptor is connected to the other end of the
charging cable. Plug the AC adaptor into a working electrical outlet.
Note: Use a power bar to avoid electrical surges.
3. Dock the terminal on the base. Ensure the terminal fits securely over
the two prongs on the base.
4. The terminal displays the charging screen.
a. Wait for the battery charging icon to display. This indicates that
the terminal is receiving power and the battery is charging.
b. Continue charging the terminal during the rest of the setup
procedures.
5. Continue to Power on the terminal.

Moneris® Go Plus: Setting up Your Terminal 6
Setting up and using the communication base
This optional communication base is only available upon purchase. Use the optional communication base when
there is a weak cellular signal on your terminal. The communication base enables the terminal to communicate
with Moneris using your Ethernet or Wi-Fi network.
Note: The communication base can only be connected using Ethernet connectivity.
How to connect the power
1. Unfold the charging cable.
2. Connect the charging cable to the power adaptor.
3. Then turn the communication base upside down and connect the
power adaptor cable to the power port in the back of the
communication base.
4. Make sure the AC adaptor is connected to the other end of the
charging cable. Plug the AC adaptor into a working electrical outlet.
Note: Use a power bar to avoid electrical surges.
5. Turn the communication base right side up and dock the terminal
on the base. Ensure the terminal fits securely over the two prongs
on the base.
6. Locate the power button on the left side of the terminal. Press and
hold the power button for 3 seconds to turn on the terminal. The
terminal will continue to charge while on the base.
7. Choose one of the following methods to connect the terminal/base to your local network:
Ethernet
Wi-Fi

Moneris® Go Plus: Setting up Your Terminal 7
How to connect the Ethernet cable
1. Uncoil your Ethernet cable; both ends of the cable will look the
same.
2. Turn the communication base upside down. Use one end of the
cable and insert it into the Ethernet port on the back of the base.
The Ethernet cable will clip in when it is inserted correctly.
3. Connect the other end of the Ethernet cable to your Ethernet
network infrastructure (modem, router, Ethernet wall ports, other
equipment). The Ethernet cable will clip in when it is inserted
correctly.
4. Turn the base right side up and dock the terminal on the
communication base. Ensure the terminal fits securely over the two
prongs on the base.
5. The terminal displays the charging screen.
a. Wait for the battery charging icon to display. This indicates that
the terminal is receiving power and the battery is charging.
b. Continue charging the terminal during the rest of the setup
procedures.
The Ethernet cable is now connected
6. Continue to How to pair the communication base with the terminal.

Moneris® Go Plus: Setting up Your Terminal 8
How to pair the communication base with the terminal
Now that the base is connected to your network infrastructure, you need to connect the terminal to the base.
1. Locate the power button on the left side of terminal. Press and
hold the power button on the terminal for 3 seconds or until the
terminal screen turns on.
The terminal will continue to charge while on the base.
Note: Red light on the left side of the power button indicates
the terminal is available for pairing.
2. The terminal powers on and the 60 second count down appears.
Wait while the terminal attempts to establish a connection to
Moneris.
3. The “Oops!” message may appear.
Note: Message appears because there is no established
connection.
a. Ignore this message.
b. Tap on the white circle in the navigation bar at the bottom to
go to the terminal home screen.

Moneris® Go Plus: Setting up Your Terminal 9
4. Press and hold the power button until you see the menu on the
right side of the screen, then tap Base.
The “No base can be found.” message appears.
5. Tap the Scanning Box located on the top right corner of the
screen.
a. Lift the terminal off the base.
b. Locate the QR code on the back of the base.
c. Scan the QR code using the terminal camera.
Note: If the "Invalid barcode!" message appears, tap OK and
retry.