Moneris hispeed 6200 User manual

TROUBLESHOOTING
AMOUNT EXCEEDED RETURN PINPAD
• The Debit Refund amount was greater than your Refund limit.
Retrieve the terminal and press OK.
CARD PROBLEM OR CARD NOT SUPPORTED
• Swipe the card again. If the message reappears: for redit, key in
the card number manually; for Debit, request another form of
payment.
CARD REMOVED
• The hip ard was removed during the transaction. Press OK,
wait for the ancelled receipts to print then retry the
transaction. Leave the hip ard in the hip ard reader until
the REMOVE ARD prompt appears.
CHECK PRINTER
• Open the printer, check that there is a paper roll and that the roll
is loaded properly then close the printer.
CHIP NOT ALLOWED DO PURCHASE PRESS OK
• This hip ard cannot be used for Pre-Auth transactions. Press
OK, remove the card, re-insert the card and perform a hip ard
redit Purchase.
DECLINED BY CARD
• The hip ard has declined the transaction. Press OK then
remove the hip ard and request another form of payment.
ERROR 40#
• A communication error occurred. Press OK.The terminal
completes any remaining printing and returns to READY.
ETHERNET COMMS ERROR-DIAL USED PRESS OK
• The terminal cannot connect via Ethernet. Dial back-up will be
used for this transaction. Press OK to continue.
INSERT CARD INTO READER
• A hip ard was swiped on the Magnetic Stripe ard Reader.
Insert the hip ard into the hip ard Reader to start the
transaction.
INVALID CARD TYPE
• Ensure the card is the correct type (e.g. debit card for debit) and
retry the transaction.
INVALID ENTRY
• In Training Mode, ensure the amount of the transaction,
ashback or Tip is $1.00 or less (max. total = $3.00).
NO LINE DETECTED
• The terminal cannot detect a dial tone. heck that the dial
communications cable is connected to the base and the wall jack
correctly.
NO SUPPORTED APPLICATIONS REMOVE CARD
• The terminal does not support any of the applications on the
hip ard. Remove the card and swipe it then follow the prompts
on the terminal.
NOT ACCEPTED REMOVE CARD
• There was an error reading the hip ard. Remove the card and
re-insert it to retry the transaction. If the SWIPE OR INSERT ARD
message appears, swipe the hip ard on the Magnetic Stripe
ard Reader.
NOT COMPLETED RETURN PINPAD
• Press OK to return to the READY screen.Wait for a moment then
try again. If the message reappears, check all the cable
connections then try the transaction again.
OPTION NOT AVAILABLE
• Press OK, check the Admin code, press Admin and re-try.
REFUND LIMIT EXCEEDED
• The Refund amount was greater than your Refund limit.
redit Refunds: enter a lower amount to complete the transaction.
Debit Refunds: press OK then retry the Refund for a lower
amount. If necessary,call Moneris for a temporary increase.
TIME-OUT RETURN PINPAD REMOVE CARD
• The cardholder took too long to respond to their prompts.
Remove the hip ard, press OK and retry the transaction.
TCP CONNECTION FAILED OR
HOST CONNECTION FAILED
• heck all the cables to ensure everything is plugged in tightly.
• heck that the router and hub/switch (if any) are functioning.
• Public Internet: ontact your ISP (Internet Service Provider) for
assistance.
•Private Internet: all the Moneris Merchant Service entre.
• Corporate WAN: all your corporate help desk to confirm that the
orporate WAN is functioning properly.
Equipment Problems
The display screen is blank.
• heck all connections on the power and communications
cables to ensure everything is plugged in tightly.
• Press OK or Can/Ann to return to the READY screen.
• all the Moneris Merchant Service entre.
If one of the following error messages appears, follow the instructions to continue the transaction. As a general rule, when an error
message appears, press OK or Can/Ann to continue. If the problem is not resolved, call the Moneris Merchant Service entre.
Quick Reference Guide
For Debit and Credit Card Procedures using
Magnetic Stripe Cards and Chip Cards
Your Moneris Merchant Number is:
Form # 11319 (09/05)
Record your IP Communication parameters here for reference:
Moneris
iSpeed™
6200
It is the merchant’s responsibility to ensure that proper card
processing procedures are followed at all times. Please refer to
your Merchant manuals and the Terms & onditions of your
Merchant Agreement for details. Master ard and VISA Merchant
Manuals are available for free download at
www.moneris.com/merchant/manuals/index.html .
IMPORTANT You must use the exact power adaptor and cable
provided with the terminal by Moneris Solutions.
Failure to do so may affect the operability of,or
cause damage to, the terminal.
For Assistance call the
Moneris Merchant Service Centre
Toll-free 1-866-319-7450
6200 Keypad
For More Information
• For detailed instructions and information on
additional features, visit the Moneris HiSpeed™ 200
Webhelp. Go to
www.moneris.com/merchant/manuals/index.html
and select HiSpeed 6200
• To download additional copies of this Quick
Reference Guide go to
www.moneris.com/merchant/qrguides/
and select HiSpeed 6200
F1 Move through the items on the display or
and Select the option displayed above the key, e.g.,
F3 if YES appears above F1 , press F1 to select YES
if appears above F3 , press F3 to scroll down
F2 not in use
Alphanumeric Key in numbers and (with the Admin key) letters
keys and punctuation
[Paper Feed] Advance the receipt paper in the printer
Admin Go to the Main Menu or
Select letters and punctuation.
Can/Ann Cancel a transaction or
Move back one screen at a time
CORR Clear displayed data one character at a time
OK Accept displayed data, finish keying data, or
Enter select a menu item
Entrée
Printer
TERMINAL
Display Screen
Magnetic
Stripe Card
Reader
Keypad
Chip Card
Reader
BASE
18824_Moneris_Eng 10/21/05 11:04 AM Page 1

PERFORMING STRIPE CARD FINANCIAL TRANSACTIONS ONTHE MONERIS HISPEED™ 6200USING THE HISPEED 6200
The Moneris HiSpeed 6200 is a handheld, all-in-one terminal
and pinpad. This means both you and your customer enter
information on the terminal so you will need to pass the
terminal back and forth.
NOTE: Some transactions, e.g., a redit Purchase
without Tip using a STRIPE ard, may not have
customer prompts so you may not need to pass
the terminal.
STRIPE Card vs. CHIP Card
The HiSpeed 6200 has two card readers:
• A Magnetic Stripe ard Reader for processing redit
and Debit cards with a Magnetic Stripe on them.
• A hip ard Reader for processing redit cards with a
hip embedded in them.
Stripe ard for redit Chip ard for redit
Every time a cardholder gives you a redit card for payment,
check for the Chip.
• If you see a hip, refer to the Performing CHIP
CARD Financial Transactions section in this guide.
• If you don’t see a hip, refer to the Performing
Stripe Car Financial Transactions section in this guide.
Helpful Hints
- If the “Press OK and Pass to ustomer” prompt
appears, press OK then give the terminal to your
customer.
- If prompted to enter an Invoice Number:
- key in the number and press OK or
- simply press OK to leave this blank.
- When the customer sees the “Return PINPad” prompt,
retrieve the terminal then press OK to complete the
transaction.
- To print the next copy of the receipt, press OK.
- To return to the READY screen after printing the
receipts, press OK.
Credit/Debit Purchase [100]
Sale of a goo or service using a cre it or ebit car .
Swipe the customer’s card to begin the transaction then
follow the prompts on the terminal.
NOTE: - If the ENTER TIP AMOUNT prompt appears, the
customer can add a tip to the purchase amount.
They can:
- key in the tip amount and press OK or
- simply press OK to leave the value as $0.00.
Credit/Debit Refund [101]
Cre its a car hol er’s account for a previous cre it or ebit
purchase.
To begin the transaction, press the Admin key then select
TRANSACTIONS then select REFUND then follow the
prompts on the terminal.
NOTES: - The Original Authorization # is the 6-digit AUTH#
on the original receipt.
- For a redit Refund: You sign the ardholder copy.
Credit/Debit Void
Purchase Void [106]: cancels the original cre it or ebit
Purchase
Refund Void [107]: cancels the original cre it or ebit
Refun
IMPORTANT: The Void MUST e performed in the same
atch as the original transaction.
Neither the original nor the void transaction
will appear on the cardholder’s statement.
To begin the transaction, press the Admin key then select
TRANSACTIONS then scroll down and select:
VOID-PURCHASE OR VOID-REFUND.
Then follow the prompts on the terminal.
NOTES: - The amount of the void must equal the full
amount of the original Purchase or Refund.
- The Original Authorization # is the 6-digit AUTH#
on the original receipt.
- For a redit Purchase Void:you sign the
ardholder copy.
- For a redit Refund Void: the customer signs the
Merchant copy.
Credit Pre-Authorization [102] & Advice [103]
If the final amount of a cre it Purchase is not known (e.g. in
a restaurant or a hotel), o NOT perform a Purchase
transaction. Instea , perform a Pre-Authorization for the
current purchase amount.
1. Press the Admin key then select TRANSACTIONS
then select PRE-AUTH. then follow the prompts on the
terminal.
When the final amount of the purchase is known, perform a
Pre-Auth A vice for the final amount using the same car
number.
2. Press the Admin key then select TRANSACTIONS
then select P-A ADVICE then press F1 (YES) then
follow the prompts on the terminal.
NOTE: - The Original Sequence Number is part of the
Pre-Auth Receipt Number.For example:
if the Receipt Number = S35111111-001-002-003-0
then the Sequence Number = 002003
Credit Force Post [103]
Completes a Voice Authorize Purchase on a Cre it Car .
1. Press the Admin key then select TRANSACTIONS
then select P-A ADVICE.
2. Press F3 (NO) then follow the prompts on the terminal.
NOTE: - At the ENTER ORIGINAL AUTHORIZATION #
prompt, key in the Voice Authorization Number
that you wrote on the paper sales draft when you
called for Voice Authorization.
Card Masking
• ard numbers are masked (e.g. credit card numbers are
printed as ************1234 and debit card numbers as
0123456789****) on:
- the ardholder opy of the receipt.
- reports if you press OK at the SWIPE ADMIN ARD prompt.
If you swipe your POS Admin ard, the card numbers
are printed in full.
Cheque Authorization [105]
Contacts a cheque auth service that verifies whether a
cheque shoul be accepte base on the customer’s
i entification.
To begin the transaction, press the Admin key then select
TRANSACTIONS then scroll down and select CHEQUE
AUTH then follow the prompts on the terminal.
NOTE: - For credit card ID,the list of ID types is provided
by the cheque auth service.
- For driver’s licence, the list of Province and State
codes is provided by the cheque auth service.
- Write the Approved # on the cheque.
- Receipts are not printed for heque
Authorizations.
Private Label Card Transactions
Refer to the Purchase,Refun ,Voi ,Pre-authorization &
A vice, and Force Post instructions to perform Private Label
card transactions.
NOTE: If prompted to enter a Promo ode:
- key in the value and press the OK key or
- simply press the OK key to leave this field
blank.
Private Label Payment & Payment Void
Payment [104]:allows a car hol er to make a payment
towar s the balance on their private label cre it car .
Payment Void [108]: reverses a private label car Payment
ma e in error.
Press the Admin key then select TRANSACTIONS then
scroll down and select:
PAYMENT OR VOID-PAYMENT
Then follow the prompts on the terminal.
NOTE: - For Payment Void: the Original Authorization # is
the AUTH# on the Payment receipt.
All instructions in this Guide begin at the READY screen. To access the READY screen from any other screen, press the Can/Ann key repeatedly on the terminal until the READY screen appears.
18824_Moneris_Eng 10/21/05 11:04 AM Page 3

PERFORMING CHIP CARD FINANCIAL TRANSACTIONS ON THE MONERIS HISPEED™ 6200 REPRINT TRANSACTIONS
Using a CHIP CARD on the HiSpeed 6200
redit cards with a chip in them, called HIP ARDS, must
be inserted into the hip ard Reader and left in the reader
for the entire transaction. The terminal will prompt you when
it is time to remove the hip ard from the hip ard reader.
NOTES: - Not all chip card types are currently supported.
If you insert an unsupported card, you will be
prompted to swipe the card.
- Debit cards will always be swiped. Refer to the
Performing Stripe Car Financial Transactions
section in this guide.
There are four basic steps to performing a transaction with a
hip ard.
1. Check for the Chip on the card.
2. Insert the Chip Card in to the hip ard Reader with
the card facing up and the hip closest to the terminal.
Leave it in the reader for the entire transaction.
3. Follow the prompts and have the ardholder follow
their prompts.
4. Remove the Chip Card when the prompt “REMOVE
ARD” appears on the terminal.
Helpful Hints
• Different hip ards will have different prompts. Some
prompt for a PIN (like a debit card), others prompt for a
signature on the receipt (like a stripe credit card) and
others prompt for both PIN and signature.
• If the hip ard prompts for a PIN, the cardholder must
attempt to enter their PIN. If the PIN is wrong, they will be
prompted to retry.If they forget their PIN, the hip ard
may complete the transaction and prompt for a signature
or cancel the transaction.
• If the transaction cannot be completed with the hip ard,
request another form of payment then tell the cardholder
to contact the card Issuer.
Chip Card Purchase [100]
Sale of a goo or service using a Cre it CHIP Car .
1. Insert the hip ard.
The PLEASE WAIT prompt appears.
The RETURN PINPAD prompt appears.
If the SELE T LANGUAGE or SELE T APPLI ATION prompt appears:
a. give the terminal to your customer.
b. Your customer selects the language to be displayed and/or
confirms the application. The RETURN PINPAD prompt appears.
c. Your customer gives the terminal back to you.
2. Press OK to continue the transaction.
IMPORTANT: DO NOT REMOVE THE CHIP CARD
FROM THE CHIP CARD READER UNTIL
THE REMOVE CARD PROMPT APPEARS.
3. If prompted, enter the lerk ID, Promo ode and Invoice
Number and press OK.
4. Enter the amount of the purchase and press OK.
5. If prompted, enter the Tax Amount and the ustomer Reference
Number and press OK.
6. If PRESS OK AND PASS TO USTOMER appears:
a. Press OK then give the terminal to your customer.
The customer:
b. presses OK to confirm the amount.
c. If prompted, enters a tip amount and presses OK, or simply
presses OK to leave the tip as $0.00, then presses OK to
confirm the final amount.
d. If prompted, enters a PIN and presses OK.
e. When the RETURN PINPAD prompt appears, gives
the terminal back to you.
f. You press OK to finish processing the transaction.
7. Wait while the transaction is processed and the Merchant
copy of the receipt is printed.
8. If the Signature line appears on the Merchant copy, have the
cardholder sign it.
9. Press OK to print the ardholder copy of the receipt.
10.When the REMOVE ARD prompt appears, remove the
hip ard and return it to your customer along with the
ardholder copy of the receipt.
Chip Card Refund [101]
Chip Card Void-Purchase [106]
Chip Card Void-Refund [107]
1. Press the Admin key, select TRANSACTIONS,then scroll down
and select the appropriate transaction.
2. If SWIPE ADMIN ARD appears, swipe the POS Admin card.
3. At the SELE T ARD TYPE prompt, insert the hip ard.
4. Follow the prompts on the terminal.
NOTE: Refer to the NOTES in the Cre it/Debit Refun
and Cre it/Debit Voi sections.
Chip Card Pre-Authorization [102]
& Advice [103]
If the final amount of a cre it Purchase is not known (e.g. in
a restaurant or a hotel), o NOT perform a Purchase
transaction. Instea , perform a Pre-Authorization for the
current purchase amount.
1. Press the Admin key, select TRANSACTIONS, then
scroll down and select PRE-AUTH.
2. At the SWIPE OR INSERT ARD prompt, insert the
hip ard then follow the Chip Car Purchase
instructions beginning at step 1a.
NOTES: - If a signature line is printed on the Pre-Auth
receipt, the cardholder must sign the receipt.
- If “AUTHORIZATION AMOUNT $###.##-OK?”,
“SELE T LANGUAGE”or “SELE T
APPLI ATION”appears, the cardholder must
respond to the prompts on the screen.
When the final amount of the purchase is known, perform a
Pre-Auth A vice for the final amount using the same car
number.
3. Press the Admin key then select TRANSACTIONS
then select P-A ADVICE then press F1 (YES) then
follow the prompts on the terminal.
NOTES: - The hip ard does not need to be present for
an Advice transaction.
- The Original Sequence Number is part of the
Pre-Auth Receipt Number.For example, if the
Receipt Number = S35111111-001-002-003-0
then the Sequence Number = 002003
Reprint Last Customer Receipt or Last Report [29]
This prints a uplicate of the last printout. If the last
transaction was a financial transaction, the Car hol er Copy
of the receipt is reprinte . If it was a report from the Moneris
Host (e.g. Merchant Subtotals), the report is reprinte .
1. Press the Admin key then select ADMIN then select REPRINT.
2. The terminal prints a “*DUPLICATE*” copy of the most recent
receipt or report.
3. Press Can/Ann twice to return to the READY screen.
NOTE: If REPRINT does not appear on the ADMIN
FUN S menu, there is nothing to print.
Reprint Merchant Receipt [66]
This prints a uplicate of the Merchant Copy of the receipt.
1. Press the Admin key then select REPORTS then select
TRANS INQ.
2. If prompted, swipe the POS Admin ard.
(Do NOT press OK.)
3. Identify the transaction:
a. Press OK for all card types.
b. Key in the card number and press OK.
c. Key in the dollar amount and press OK.
d. Scroll down to the correct type of transaction and
press OK.
e. Key in the date of the transaction and press OK.
4. Press F3 (Display).
5. Scroll down to the correct transaction and press OK.
6. Press F3 (Reprint).
The merchant copy of the receipt is printed.
NOTE: If the transaction was a credit purchase or a
credit refund correction and signature line is
turned on, the signature line is printed.
Helpful Hints
• Whenever the RETURN PINPAD prompt appears,
retrieve the terminal and press OK to continue the
transaction.
• The terminal will beep if the hip ard is left in the hip
ard Reader after the transaction is completed.
All instructions in this Guide begin at the READY screen. To access the READY screen from any other screen, press the Can/Ann key repeatedly on the terminal until the READY screen appears.
Transactions that use a hip ard have a symbol at the end of the transaction title. For instructions on using Stripe ards, refer to Performing STRIPE CARD Financial Transactions in this guide.
18824_Moneris_Eng 10/21/05 11:04 AM Page 5

REPORTING TRANSACTIONS ADMINISTRATIVE TRANSACTIONS END OF DAY TRANSACTIONS
Current Batch Totals Report [99]
This prints a list of transaction type totals by Car type for
the current batch on the terminal as well as gran totals by
transaction type without closing the batch.
1. Press the Admin key then select REPORTS then select
CLOSE BATCH.
2. If prompted, swipe your POS Admin ard or press OK.
3. If prompted, key in the lerk ID and press OK.
The terminal displays LOSE BAT H then the Current
Batch Total report begins printing.
When the report stops printing, the LOSE BAT H
prompt appears.
4. Press F3 (NO) to finish printing without closing the batch.
5. The terminal finishes printing the Current Batch Totals
report and returns to the READY screen.
Merchant Subtotals Report [95]
This prints a list of transaction type totals by Car type for
the current batch from the Moneris host as well as gran
totals by transaction type.
1. Press the Admin key then select REPORTS then scroll
down and select MERCH SUBTOTAL.
2. If prompted, swipe your POS Admin ard or press OK.
3. If prompted, key in the lerk ID and press OK.
4. The terminal displays PRINTING while the report prints
then returns to the READY screen.
Helpful Hints
• To select an item, scroll through the list until the item is
highlighted (e.g. LOGON vs. LOGON) then press OK.
• To scroll through the lists, use F1 to move down, F3 to
move up.
• If the backlight goes off (i.e. the display and buttons lose
their green glow), press any key. NOTE The keys
continue to function even when the backlight is off.
Clerk Subtotals Report [82]
This prints a list of transaction totals by Car type an gran
totals by transaction type by Clerk ID for one, a group or all
Clerk IDs.
NOTE: lerk Subtotalling must be enabled to perform
this report.
1. Press the Admin key then select REPORTS then select
CLERK INQUIRY.
2. If prompted, swipe your POS Admin ard or press OK.
The SINGLE/MULTIPLE LERKS? prompt appears.
3. To print the Clerk Subtotals report for one clerk:
a. Press F1 to select SINGLE.
b. Key in the lerk ID and press OK.
To print the Clerk Subtotals report for multiple clerks:
a. Press F3 to select MULTIPLE.
b. To select a specific group of lerk IDs, select
GROUP OR
To select all lerk IDs, select ALL CLERKS.
c. If prompted, key in the Group ID and press OK
then select PROCESS LIST.
4. The terminal prints the Clerk Subtotals report and
returns to the READY screen.
Pre-Auth List [62]
This prints a list of all uncomplete Pre-Auth transactions
(i.e. an A vice hasn’t been performe to complete it). Use
this to select an elete Pre-Auth transactions that will not be
complete .
1. Press the Admin key then select REPORTS then select
PRE-AUTH LIST.
2. If prompted, swipe your POS Admin ard or press OK.
The PRE-AUTH LIST menu appears.
3. Select OPEN or LOSED (i.e., completed) Pre-Auth
transactions or BOTH types.
The PRINT DATE OR BAT H? prompt appears.
4. To print the report by date, press F1.
To print the report by batch, press F3.
5. Press OK to print the current date or batch OR
Key in a date or batch number and press OK to select a
specific date or batch.
6. The terminal prints the Pre-Auth List and returns to the
READY screen.
Re-initialization [01]
The Moneris Merchant Service Centre may ask you to reinitialize
your terminal if changes have been ma e to your
terminal or your merchant account.
IMPORTANT If the REINITIALIZATION REQUIRED
message appears, contact the Moneris
Merchant Service Centre efore
performing this transaction.
1. Press the Admin key, select CONFIGURATION then
select INITIALIZATION.
2. If prompted, swipe your POS Admin ard or press OK.
The “Retain urrent Merch Settings?” prompt appears.
3. Press F1 (YES) to keep all parameters set as they are.
The “ lear Terminal Storage?”prompt appears within 2 to
3 minutes.
4. Press F3 (NO) to keep all stored transactions.
The “Please Logon”prompt appears within 10 seconds.
5. Follow the Logon instructions below.
Logon [02]
If the “Please Logon”prompt appears, you must log on
before you can perform transactions on the terminal.
1. Press the Admin key, select ADMIN then select LOGON.
2. If prompted, swipe your POS Admin ard or press OK.
3. The READY screen appears within 60 seconds.
Logoff [03]
To ensure unauthorize transactions cannot be processe , your
terminal shoul be logge off at the en of the business ay.
1. Press the Admin key, select ADMIN then select
LOGOFF.
2. The “Please Logon”prompt appears within 60 seconds.
Admin Shortcut Codes
To begin transactions and reports using the Admin Shortcut
odes (found in this Guide in square brackets, e.g. Logon
[02]):
1. Press the Admin key until “Enter Admin ode” appears.
2. Key in the Admin ode and press OK.
Then follow the prompts on the terminal.
You must process a Close Batch transaction in order to
have the funds from your POS transactions deposited to your
business account.
You will need to perform three tasks:
A Process a Print Stored Transactions transaction (see
below) by batch: At step 4, press F3 to print the current
batch. At step 6, press F1 to print only the totals.
B. Process a Close Batch (see below).
. onfirm that the Terminal Batch Totals (printed in step A.)
match the urrent Batch Totals (printed in step B.).
If they do not match, call Moneris the next business day
for reconciliation assistance.
Print Stored Transactions [60]
1. Press the Admin key then select REPORTS then select
TRANS LIST.
2. If prompted, swipe your POS Admin ard or press OK.
3. If prompted, key in a lerk ID and press OK to print
totals for that lerk ID OR
simply press OK to prints totals for all lerk IDs.
The “Print Date or Batch?” prompt appears.
4. To print the report by date, press F1.
To print the report by batch, press F3.
5. Press OK to print the current date or batch OR
Key in a date or batch number and press OK to select a
specific date or batch.
The “Print Totals Only?” prompt appears.
6. To print only the Terminal Batch Totals report, press F1.
To print a list of transactions and the Terminal Batch
Totals report, press F3.
NOTE:This report includes the ashback total.
7. The terminal displays “Printing”while the report prints
then returns to the READY screen.
Close Batch [99]
1. Press the Admin key then select REPORTS then select
CLOSE BATCH.
2. If prompted, swipe your POS Admin ard or press OK.
3. If prompted, key in the lerk ID and press OK.
The terminal displays “ lose Batch” then the Current
Batch Totals report begins printing.
When the report stops printing, the “ lose Batch?”
prompt appears.
4. Press F1 (YES) to close the batch and have funds
deposited to your account.
5. The terminal displays “ lose Batch” while the report
finishes printing then returns to the READY screen.
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