Phonak ComPilot Air II User manual

www.phonak.com
029-0308-02/2014-03/A+W © Phonak AG All rights reserved
User Guide
Phonak ComPilot II
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland

3
2
1. Welcome 5
2. Getting to know your ComPilot II 6
2.1 Legend 7
3. Getting started 8
3.1 Setting up the power supply 8
3.2 Charging the battery 9
3.3 Switching On / O 10
3.4 How to wear 10
3.5 Sound demonstration 11
4. Phone calls 13
4.1 How it works 13
4.2 Initial pairing to a phone 14
4.3 Connecting to the phone 16
4.4 Making a call 17
4.5 Accepting a call 17
4.6 Ending a call 18
4.7 Advanced phone options 19
4.8 Additional features 22
Contents
4.9 Using the external phone microphone 23
4.10 Using the protective silicon skin 24
5. Streaming audio 26
5.1 Streaming audio via a cable 26
5.2 Streaming audio via Bluetooth 27
5.3 Streaming audio from TV or HiFi 29
6. Using ComPilot II as a remote control 30
6.1 Changing the volume 30
6.2 Changing the program 31
6.3 More remote control information 32
7. Using ComPilot II with Roger / FM 33
8. More detailed information 35
8.1 Main button functionality 35
8.2 Locking the buttons 36
8.3 Switching o the indicator light 36
8.4 Managing multiple inputs 37
8.5 Understanding the indicator lights 39

45
8.6 Deleting paired Bluetooth devices 41
8.7 Caller identication 42
8.8 VoiceAlerts (spoken messages) 43
8.9 Phonak RemoteControl App 44
9. Troubleshooting 45
10. Service and Warranty 54
10.1 Local warranty 54
10.2 International warranty 54
10.3 Warranty limitation 55
11. Compliance information 56
12. Information and explanation of symbols 60
13. Important safety information 64
Contents
Your ComPilot II is a premium-quality product
developed by Phonak, one of the world’s leading
companies in hearing technology.
Please read the user instructions thoroughly in order
to benet from all the possibilities your hearing system
oers.
! Compatibility information:
Check your hearing aid compatibility with your
hearing care professional.
Phonak – life is on www.phonak.com
1. Welcome
CE mark applied: 2014

67
The intended use of ComPilot II is to wirelessly connect
dierent Bluetooth® devices to your hearing aids. For
example, cell phones, MP3 players etc.
You can also connect other audio devices directly via a
plug. E.g. computers, Roger and FM receivers.
ComPilot II can also be used as a remote control to adapt
your hearing aids to dierent listening situations.
Please note that your hearing care professional
must congure your ComPilot II before it can be
used as a remote control for your hearing aids.
Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.
2. Getting to know your ComPilot II
2.1 Legend
Buttons
AMain
BVolume up / down
CHome
DConnect
EOn / Off switch
Inputs
FMicrophones
GAudio input 3.5 mm jack
HRoger / FM (Europlug)
ICharging input (mini-USB)
Indicator lights
JAudio
KPower
Others
LNeckloop sockets
MNeckloop
H I
F
EB
A
J
LK
M
C
D
G

1.
1. 2.
2.
89
3. Getting started
ComPilot II must be set up and charged before use.
3.1 Setting up the power supply
Select the adapter that corresponds to your country.
UK AUS US EU
JFirstly, insert the top round
end of the adapter into
the round corner of the power
supply.
JClick the bottom end of the
adapter in to lock it into place.
JTo remove, rst pull back the tab
on the power supply.
JPull the adapter upwards to
remove it.
3.2 Charging the battery
JPlug the larger end of the
charging cable into the
universal power supply. Plug
the smaller end into the
mini-USB port on ComPilot II.
JPlug the power supply into
a power outlet.
The power indicator is red during charging and will
turn green when charging is complete.
ComPilot II has a non-removable rechargeable
battery.
Before using ComPilot II for the rst time, charge
it for at least 3 hours.

power
audio
O On
10 11
3. Getting started
It is safe to leave ComPilot II connected to the
charger overnight.
The full performance of a new battery is
achieved only after three complete charge and
discharge cycles.
3.3 Switching On and O
Slide the power switch
as shown to turn the
ComPilot II On or O.
Switch ComPilot II o when not in use.
3.4 How to wear
Before any phone call, music or TV streaming:
JInsert the hearing aids into your ears correctly
and switch them on.
JSwitch ComPilot II on.
JPut the ComPilot II neckloop
around your neck.
JInsert both plugs rmly.
3.5 Sound demonstration
Wear your hearing aids and ComPilot II correctly
and switch them on (see chapter 3.4).
Press and hold the main button
while switching on the device. Release
the main button. The audio indicator
light will turn pink.

12 13
The hearing aids will switch to streaming mode and
you will hear the ComPilot II sound demonstration.
JUse volume up / down buttons to adjust the
volume.
JThe demo will stop after 3 minutes or when the
main button is pressed.
Adjusting the volume during the sound
demonstration will also set the volume level of
the spoken ComPilot II messages (see chapter 8.8).
If you cannot hear the sound demonstration,
please consult the troubleshooting section (see
chapter 9).
The default language setting of a new ComPilot II
is English and can be congured by your hearing
care professional or the Phonak RemoteControl
App (see chapter 8.9).
4.1 How it works
ComPilot II acts as an interface between the phone
and your hearing aids. During a call you will hear the
caller’s voice directly in your hearing aids.
ComPilot II picks up your voice through its own
microphones. Speak into ComPilot II – not into the
phone – when a call is in progress.
4. Phone calls
3. Getting started
Your voice
Caller’s voice
Bluetooth

power
audio
14 15
4.2 Initial pairing to a phone
It is only necessary to perform the pairing
procedure once with each Bluetooth device, e.g. a
phone. ComPilot II will connect automatically to
the phone after the initial pairing.
JOn your phone, ensure that Bluetooth is enabled
and search for Bluetooth devices in the connectivity
setting menu.
JSwitch on ComPilot II.
JPress and hold the connect and volume up
buttons simultaneously (2 sec) until the audio
indicator starts to rapidly blink blue.
JStart the pairing process on the phone within
1 minute according to the phone user guide.
JYour phone shows a list of found Bluetooth devices.
Select “Phonak ComPilot II” from this list and enter
the code “0000” if prompted.
JComPilot II requires access to your phone book. When
prompted accept the request.
JAfter successful pairing, the audio indicator will stop
blinking blue.
A quick pairing instruction
is also shown on the back
of ComPilot II.
For more information about Bluetooth pairing
instructions specic to some of the most popular
phone manufacturers, go to:
http://www.phonak.com/compilotII
4. Phone calls

Call
16 17
4.3 Connecting to the phone
Wear your hearing aids and ComPilot II correctly and
switch them on (see chapter 3.4).
After your phone has been paired to ComPilot II, they
will automatically connect to each other. If they do
not connect automatically, go to your phone’s Bluetooth
menu and select ComPilot II from the list.
If you are required to connect manually, please refer to
your phone’s user guide.
Conrmation of successful connection is indicated on
ComPilot II by the audio indicator blinking blue.
The connection will be maintained as long as the
devices remain on and within range.
ComPilot II can connect to two phones at the
same time but only one call at a time is possible.
When pairing to a phone we recommend to disable
the phone key tones and SMS alerts.
4.4Making a call
Enter the phone number using the phone
keypad and press the dialing button.
You will hear the dialing tone through
your hearing aid.
Speak into ComPilot II – not
into the phone – when the
call is in progress.
4.5 Accepting a call
When a call is received on your cell phone:
JComPilot II audio indicator will show a solid blue
light.
JIt will take about 2 seconds before you hear the
ringtone through your hearing aids.
JPress the main button once you hear the ringtone
through your hearing aids.
4. Phone calls

18 19
If a second call comes in on the same phone:
JPress the main button to accept
JPress and hold the main button (2 sec) to reject
An incoming call from a second paired phone will
be ignored during an active call.
4.6 Ending a call
Press the main button to end the call. You can also
end a call on your phone instead of your ComPilot II.
You will hear the previously-active program or audio
source.
4.7 Advanced phone options
Rejecting a call
Press and hold the main button (2 sec) until the
ringtone stops. Using your phone to reject the call will
have the same eect.
Setting the phone volume
Use the phone’s volume buttons to adjust the phone
volume to a comfortable level.
For better understanding of a call, surrounding sounds
picked up by the hearing aids are reduced according to
the settings made by the hearing care professional.
Reducing surrounding sounds
JPress and hold the volume down button (2 sec)
for more reduction.
JPress and hold the volume up button (2 sec) to
return to the default reduction.
4. Phone calls
"click"

20 21
Disabling unwanted alerts
Some cell phones are congured to play key-press
tones, SMS announcements and conrmation beeps.
You are able to hear these alerts in your hearing aids.
If this is disturbing, refer to your phone user guide for
information about disabling these alerts.
How to hold ComPilot II during phone calls
Note: Maximum distance between ComPilot II and the
phone is 5–10 m (15–30 ft).
JWear ComPilot II around the neck during the
phone call.
JIn very noisy environments, you can move ComPilot II
closer to your mouth.
JAvoid covering the microphone openings on the side
with your ngers or clothes.
4. Phone calls

22 23
4.8 Additional features
The following features can be set either using the
Phonak RemoteControl App (see chapter 8.8) or by
your hearing care professional.
Your phone must support these features. Please
consult the phone user manual for details.
Caller’s name announcement
By default, ComPilot II will announce the caller’s name
as shown on the phone display (caller identication).
The following features can be enabled separately.
Press and hold the assigned button (2 sec) to use the
feature:
1. Last number redial: This will redial the last dialed
number.
2. Voice dial: Allows you to say the person’s name instead
of typing the number.
3. Dial preferred number: Directly dials a pre-dened
number
4. Hold call: While in a phone conversation, this will put
the call on hold. The caller stays on the line but there
is no audio transfer and the hearing aids switch to
the previously active hearing program.
5. Transfer call: This allows you to forward a phone call
to another telephone. Your hearing aids will switch
back to the last hearing program.
To transfer the call back to ComPilot II, press and
hold the main button. The call will now resume
through your hearing aids.
4.9 Using the external phone microphone
Use the optional microphone “MC1” if you wear
ComPilot II underneath clothing during a phone call.
JPlug the 3.5 mm microphone plug
into the audio input of ComPilot II
(the internal microphones on
ComPilot II will be disabled).
4. Phone calls

24 25
JUse the clip to place the microphone
close to your mouth.
JPut the neckloop around your neck and switch
ComPilot II on.
Jackets, etc., will not negatively inuence the wireless
link to your hearing aids.
Use only the recommended external microphone
from Phonak.
4.10 Using the protective silicon skin
To protect the ComPilot II when wearing it underneath
clothing, use the protective silicon skin.
JSlip the silicon skin onto
the back of ComPilot II.
JPlug the neckloop through
the neckloop sockets into
ComPilot II.
The protective skin does not guarantee complete
resistance against water, moisture or sweat.
4. Phone calls

AUDIO
power
audio
26 27
5. Streaming audio
Before streaming, wear your hearing aids and
ComPilot II correctly and switch them on (see 3.4).
5.1 Streaming audio via a cable
JInsert the audio cable into
ComPilot II.
JInsert the other end of the
audio cable into the headphone
socket on your audio player
and start the player.
The audio streaming will automatically start.
Adjust the volume on your audio player.
Press the main button to stop and restart streaming.
5.2 Streaming audio via Bluetooth
Streaming audio via cell phone
You can stream music wirelessly from your cell phone:
JMake sure ComPilot II is connected to your phone as
described in chapter 4.3.
JUse your phone music player to play music.
Streaming audio via other devices
To use ComPilot II with a Bluetooth enabled audio
device (e.g. mp3 player), you must rst pair the
devices:
JSwitch on ComPilot II.
JPress and hold the connect and volume up
buttons simultaneously (2 sec) until the audio
indicator starts to rapidly blink blue.
JStart the pairing process on the Bluetooth device
within 1 minute according to the device’s user guide
and use code “0000” if prompted.
"click"

28 29
JAfter successful pairing, the audio indicator will stop
rapidly blinking.
JPress play on the Bluetooth device if needed.
JStreaming will start automatically and the audio
indicator will turn solid blue indicating a successful
connection.
To adjust the volume of the audio signal use the volume
on the audio device.
Press the main button to
pause and restart streaming.
To stop Bluetooth streaming
completely, switch the other
Bluetooth device o or disable
its Bluetooth feature.
Please refer to the device’s user guide or dealer
support if you cannot complete the pairing
procedure with the generic steps described.
ComPilot II streaming time is more than 20 hours
with a fully charged battery.
5.3 Streaming audio from TV or HiFi
It is recommended to use the dedicated and optimized
Phonak TVLink II basestation for watching TV or
listening to music through it.
It oers the following benets:
JWireless transmission up to 30 meters (90 ft.).
JAnalog and digital inputs (optical, coaxial).
JCharging cradle for ComPilot II.
Refer to the TVLink II user guide for pairing
instructions.
5. Streaming audio
((click))

30 31
6. Using ComPilot II as a remote
control
Before this functionality can be used, your hearing
care professional must enable the remote control in
ComPilot II.
6.1 Changing the volume
Press buttons on ComPilot II:
Jto increase the volume
Jto decrease the volume
Adjusting the volume with ComPilot II will have
the same eect as adjusting the volume directly
on your hearing aids.
Reducing surrounding sounds
You can reduce the surrounding sounds with a single
button press. This may be helpful during music or phone
streaming. The level of reduction is set by your hearing
care professional.
JPress and hold the volume down button (>2 sec)
for more reduction.
JPress and hold the volume up button (>2 sec) to
return to the original hearing aid volume.
6.2 Changing the program
Changing hearing aid programs is only possible if no
streaming is in progress.
Press the main button to change
hearing aid programs.
Press the home button to
return to the startup program and
volume level of your hearing aids.

32 33
If ComPilot II is used as a
handheld remote control
(without neckloop):
JMax. distance to the
hearing aids is
110 cm / 43".
JHold ComPilot II as
shown.
6.3 More remote control information
JPress and hold the home button (>2 sec) to
select the favorite hearing program congured by the
hearing care professional.
JBoth hearing aids are controlled at the same time.
6. Using ComPilot II as a remote control
ComPilot II can be used together with Roger or FM
receivers through its direct audio input (Europlug).
JPlace the Roger / FM transmitter near
the sound source and turn it on.
JAttach your receiver to ComPilot II
via the Europlug socket as shown
in the picture (turn receiver on if
required).
When a signal is detected, you
will hear a beep notication
through your hearing aids.
JPress main button to accept
the signal.
JPress main button again to
stop or resume the signal.
7. Using ComPilot II with Roger / FM

34 35
After 20 seconds the input will be put on hold
automatically if you do not accept it.
As long as a signal is received the hearing aid
programs cannot be changed via the main button.
If ComPilot II does not receive a signal through
the Europlug for 3 minutes, an alert will be heard.
This alert will be repeated every 15 minutes until
you stop the Europlug streaming.
7. Using ComPilot II with Roger/FM
8.1Main button functionality
The main button has multiple
functions:
1. Phone: It accepts and ends a phone call.
2. Stream: It pauses and resumes the streaming from an
audio device.
3. Remote control: It changes the hearing aid
programs (ComPilot II must be congured as a
remote control by your hearing care professional).
The hearing programs cannot be changed when:
Ja phone call is in progress
Ja Bluetooth device is streaming or paused
Jan audio cable is plugged in
Ja direct audio input is available
8. More detailed information

36 37
8.2 Locking the buttons
To prevent the buttons being accidentally
pressed:
JPress the connect and home
button simultaneously to lock or unlock
the buttons.
JThe power indicator will triple blink red
indicating that the buttons are locked.
Accepting an incoming call is still possible.
The key symbol on the back reminds you of the
lock function.
8.3 Switching o the indicator light
If the indicator light is disturbing:
JLock the ComPIlot Air II as described in chapter 7.2
JDuring locked state the indicator light remains switched
o
A low battery state will be shown.
8.4 Managing multiple inputs
When an audio source is connected via ComPilot II,
your hearing aids will automatically switch to the special
streaming programs.
It is possible to have multiple audio sources connected
and in operation with ComPilot II:
JTwo Bluetooth devices
JOne 3.5 mm audio plug
JOne direct audio input (Europlug)
A phone call always has priority.
You will hear the ringtone even when listening
to other audio sources. If you reject or terminate
the call, audio streaming will resume.
If you want to listen to music from your
connected mobile phone, you must start the
music via your phone initially; it cannot be
started from the ComPilot II.
8. More detailed information

power
audio
Previously-active
hearing program
Bluetooth
music 1
Bluetooth
music 2
Europlug
3.5 mm
plug
38 39
Selecting audio sources
JOne source: Each press of the main button will
pause or resume the source.
JMultiple sources: After each press of the main
button, ComPilot II selects the next connected
source in a xed sequence.
JIf a source is not connected, the ComPilot II will
proceed to the next source.
JEvery connected source has a xed place in the
sequence, as shown in the picture.
8. More detailed information
8.5 Understanding the indicator lights
Bluetooth pairing Rapid blink blue
1 Bluetooth device Short blink blue
connected
2 Bluetooth devices Double-blink blue
connected
Phone or music streaming Solid blue
via Bluetooth
Plug or Europlug streaming Solid orange
Demo sound playing Solid pink