Pitney Bowes SV62214 Manual

Operator Guide
DM100i / DM200L Digital Mailing Systems
1 Elmcroft Road
Stamford, Connecticut 06926-0700
www.pitneybowes.com
For Service or Supplies
PB Form SV62214 Rev. A 09/08
© 2008 Pitney Bowes Inc.
All Rights Reserved
*SV62214REVA*

i
SV62214 Rev. A 09/08
©2008 Pitney Bowes Inc. All rights reserved. This book may not be
reproduced in whole or in part in any fashion or stored in a retrieval
system of any type or transmitted by any means, electronically or me-
chanically, without the express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and
usefulness of this manual; however, we cannot assume responsibility
for errors or omissions or liability for the misuse or misapplication of
our products.
Due to our continuing program of product improvement, equipment
and material specifications as well as performance features are
subject to change without notice. Your digital mailing system may not
have some of the features described in this book. Available features
vary, depending on the model of your mailing system, installed op-
tions, system software level, and how your system is set up.
E-Z Seal, Postage By Phone, Purchase Power, and PC Meter Con-
nect are trademarks or registered trademarks of Pitney Bowes Inc.
ENERGY STAR is a registered trademark of the United States Envi-
ronmental Protection Agency. USPS is a registered trademark of the
United States Postal Service. Windows is a trademark of Microsoft
Corporation.

ii
FCC Part 15 Compliance
NOTE: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the
FCC rules. These limits are designed to provide reasonable protec-
tion against interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may
cause interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause interference to radio or television recep-
tion, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications to this equipment not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
A shielded USB cable be must used with this equipment to ensure
compliance with the limits. Use of a unshielded cable is prohibited.
FCC Part 68 Compliance of the P700/P7L1 Modem
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the back of this equipment is
a label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
This equipment is designed to be connected to a Facility Interface
Code 02LS2 network with RJ11C network interface.
A plug and jack used to connect this equipment to the premises wir-
ing and telephone network must comply with the applicable FCC Part
68 rules and requirements adopted by the ACTA.

iii
The ringer equivalence number (REN) is used to determine the
number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not all areas,
the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by
the total RENs, contact the local telephone company. The REN for
this product is part of the product identifier that has the format US:
AAAEQ##TXXXX. The digits represented by ## are the REN without
a decimal point (for example 03 is a REN of 0.3).
If this mailing machine causes harm to the telephone network, the
telephone company will notify you in advance that temporary dis-
continuance of service may be required. But if advance notice isn’t
practical, the telephone company will notify you as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC
if you believe it is necessary.
The telephone company may make changes in its facilities, equip-
ment, operations, or procedures that could affect the operation of
the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, please contact Pitney
Bowes (see page v) for phone contact for repair or warranty informa-
tion. If the equipment is causing harm to the telephone network, the
telephone company may request that you disconnect the equipment
until the problem is resolved. This equipment is not intended to be
repaired by the customer (user).
Connection to party-line service is subject to state tariffs. Contact the
state public utility commission, public service commission, or corpo-
ration commission for information.
If the installation site has specially wired alarm equipment connected
to the telephone line, ensure the installation of this mailing machine
does not disable the alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone company
or a qualified installer.

iv
For California Customers Only
The battery in this product contains perchlorate material. California
requires perchlorate containing products to be accompanied by the
following notice: Perchlorate Material - special handling may apply,
Go to: www.dtsc.ca.gov/hazardouswaste/perchlorate
Servicing
This equipment is not intended to be serviceable. Please refer to the
warranty information if problems occur. Failed units will be withdrawn
by Pitney Bowes service engineers and returned to the U.S. Service
Center. For reference purposes, the U.S. Service Center contact ad-
dress is: Pitney Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-
0700.

v
Machine Identification
Product Name: DM100i Digital Mailing System
Model Number: P700
OR
Product Name: DM200L Digital Mailing System
Model Number: P7L1
Resources
For support information:
DM100i: www.pitneyworks.com/DM100/
DM200L: www.pitneyworks.com/DM200/
To order PB supplies and accessories, go to:
www.pb.com and click on Supplies
OR
order by phone at 1-800-243-7824 (M-F 8:00 AM to 8:00 PM E.T.)
To view a list of your equipment, pay invoices online, or you have
questions about your Postage-by-Phone account go to:
www.pb.com and click on My Account
For questions about your account or the product, call the Pitney
Bowes Customer Care Center at 1-800-522-0020.
To contact the United Stated Postal Service® (USPS), visit:
www.USPS.com
Pitney Bowes Contact List

vi
This page was put in as a placeholder only. This allows you to print this
entire guide in a duplex (double-sided) mode while keeping the proper
page positions.

vii SV62214 Rev. A
Table of Contents
1 • Introduction
What's in this Guide ................................................................. 1-1
About Your Digital Mailing System ........................................... 1-2
Postal Requirements................................................................ 1-3
Sections of the Meter Stamp.................................................... 1-4
What is IntelliLink™? ............................................................... 1-4
About PC Meter Connect™...................................................... 1-5
Other Sources of Information................................................... 1-5
Specifications........................................................................... 1-6
Equipment ......................................................................... 1-6
Material ............................................................................. 1-7
Important Safety Notes ............................................................ 1-8
Important Telephone Safety Instructions.................................. 1-9
2 • Getting to Know Your System
Parts of the Machine ............................................................... 2-2
Control Panel .......................................................................... 2-4
Connections on Back of Machine ............................................ 2-6
PC Meter Connect™................................................................. 2-7
3 • Running Mail
Home Screen ........................................................................... 3-1
Checking Funds (Postage) Availability in Machine .................. 3-1
Applying Postage ..................................................................... 3-2
Keying In the Postage Directly .......................................... 3-3
Entering Weight Manually ................................................. 3-4
Using the Weighing Platform (Scale)................................. 3-5
Using Differential Weighing...................................................... 3-6
Selecting an Account to Track Postage .................................. 3-8
Using the Batch Count Feature ............................................... 3-9
Viewing (Checking) the Batch Count................................. 3-9
Printing the Batch Count.................................................. 3-10
Clearing the Batch Count ................................................ 3-10

viii
Table of Contents
SV62214 Rev. A
4 • Printing Options
Printing Options ....................................................................... 4-1
Sections of the Meter Stamp.................................................... 4-1
Printing a $0.00 Meter Stamp .................................................. 4-2
Auto-Advance of Printed Date for the Meter Stamp................. 4-2
Manually Changing Printed Date for the Meter Stamp ............ 4-2
Bypass All Printing and Seal the Envelope Only...................... 4-3
Omitting/Restoring Day or Date on the Meter Stamp .............. 4-4
Adding/Removing a Postal Inscription to Meter Stamp .............. 4-5
Adding/Removing an Envelope Ad to the Meter Stamp........... 4-6
Printing the Date and Time Only (no meter stamp).................. 4-7
Printing Ad, Date, and Time Only (no meter stamp) ................ 4-8
Adjusting Horizontal Print Position of Meter Stamp ................. 4-9
5 • Normal and Custom Presets
What is a Preset?..................................................................... 5-1
Why Should I Use Presets? ..................................................... 5-1
Why Should I Always Include a USPS®“Class” in my Preset? 5-1
Normal Preset .......................................................................... 5-2
Viewing (and Selecting) the Normal Preset ...................... 5-3
Defining New Values for the Normal Preset ...................... 5-4
Custom Presets ....................................................................... 5-5
Selecting a Custom Preset................................................ 5-5
Defining a New Custom Preset ......................................... 5-6
Viewing (and Selecting) a Custom Preset ........................ 5-7
Editing a Custom Preset Name ......................................... 5-8
Deleting a Custom Preset.................................................. 5-8
6 • Adding Postage/Connecting to Data Center
Postage and Your Machine ...................................................... 6-1
Establishing Communications Between Your Machine and the
Pitney Bowes Data Center....................................................... 6-1
Downloads from the Data Center to Your Machine ..................... 6-2
Using PC Meter Connect™to Establish Communications with the
Data Center (Preferred Method) .............................................. 6-5
Using Analog Phone Line to Establish Communications with the
Data Center (Alternate Method)............................................... 6-6

ix
Table of Contents
SV62214 Rev. A
Checking Funds (Postage) Availability in Machine .................. 6-7
Checking Your Postage by Phone® Account Balance............. 6-8
Adding Postage........................................................................ 6-9
Printing a Funds (Postage) Report .........................................6-11
Downloading Files or Updating System ................................. 6-12
7 • System Options
System Options........................................................................ 7-1
Basic Options........................................................................... 7-3
Advancing the Date on the Machine.................................. 7-3
Setting the Machine to Today's Date ................................. 7-3
Adjusting the Contrast of the Display ................................ 7-3
Turning Features On and Off............................................. 7-4
Setting the Date, Time, and Timeouts ............................... 7-5
Setting Postage Values (Funds Warnings)........................ 7-8
Changing the Lock Codes and Passwords........................ 7-9
Setting Scale Options ......................................................7-11
Connecting to Data Center.............................................. 7-15
Advanced Options.................................................................. 7-20
Intra BMC ZIPs................................................................ 7-21
Change Language ........................................................... 7-22
Meter Withdrawal (Withdrawing Postage Funds) ............ 7-22
Run Install Mode.............................................................. 7-24
8 • Departmental Accounting
Overview of the Accounting Feature ........................................ 8-1
Activating Accounting and Setting Up Your Accounts .............. 8-2
Turning On Accounting............................................................. 8-4
Turning Off Accounting............................................................. 8-5
Turning On Account Passwords............................................... 8-6
Turning Off Account Passwords............................................... 8-7
Creating an Account................................................................. 8-8
Editing Account Names and Passwords .................................. 8-9

x
Table of Contents
SV62214 Rev. A
Selecting an Account ..............................................................8-11
Displaying Account Totals ...................................................... 8-12
Printing a Single Account Report ........................................... 8-13
Printing a Multi-Account Summary Report............................. 8-13
Clearing an Account............................................................... 8-14
Clearing all Accounts ............................................................. 8-15
Deleting an Account ............................................................... 8-16
9 • Reports
Overview of Reports ................................................................ 9-1
Register Report (Funds Report)............................................... 9-2
Add Postage Report................................................................. 9-3
Single Accounts Report (Departmental Accounting) ................ 9-4
Multi-Account Summary Report (Departmental Accounting) ... 9-4
Special Services Report........................................................... 9-5
Rates Summary Report ........................................................... 9-6
Configuration Report................................................................ 9-7
Error Report ............................................................................. 9-8
10 • Maintenance
Messages Indicating Ink Cartridge Replacement .................. 10-1
Printing a $0.00 Meter Stamp ................................................ 10-1
Replacing the Ink Cartridge ................................................... 10-2
Filling the Moistener............................................................... 10-4
Maintaining the Moistener...................................................... 10-5
Removing and Cleaning the Moistener Brush................. 10-5
Removing/Cleaning the Moistener Wick and Holder....... 10-7
Replacing the Print Head ....................................................... 10-8
Running Print Tests.............................................................. 10-12
Test Print........................................................................ 10-13
Purge............................................................................. 10-14
Replacement of Print Head or Cartridge ....................... 10-15

xi
Table of Contents
SV62214 Rev. A
11 • Troubleshooting
Getting Help ............................................................................11-1
Messages on LCD Display......................................................11-1
Blank Display ..........................................................................11-1
Display Problems (display hard to read) .................................11-2
Feeding Problems (stalled envelopes) ...................................11-2
Printing Problems....................................................................11-3
Moistening Problems (envelopes don't seal) ..........................11-4
Problems Connecting to the Data Center via Analog Line......11-5
Problems Connecting to the Data Center via the PC..............11-6
Problems Refilling Postage via the PC ...................................11-8
Accidentally Printing the Wrong Postage................................11-9
Viewing System Configuration Levels...................................11-10
12 • Supplies and Options
Supplies ................................................................................. 12-1
Options................................................................................... 12-1
Appendix A • How to Enter Text
Appendix B • Glossary
Index

xii
Table of Contents
SV62214 Rev. A
This page was put in as a placeholder only. This allows you to print this
entire guide in a duplex (double-sided) mode while keeping the proper
page positions.

1-1 SV62214 Rev. A
1 • Introduction
What's in this Guide
Section Description
Chapter 1
Introduction Describes the key features of your mailing system and provides material and equipment specifications. It also
includes important safety notes.
Chapter 2
Getting to Know
Your System
Explains the purpose and shows the location of each
control and machine feature. Please read this section
carefully. It provides a foundation for the instructions in
later sections of this book.
Chapter 3
Running Mail Explains how to process mail. The operations covered here are the ones you'll use most often.
Chapter 4
Printing Options Explains your printing options for incoming and outgoing mail.
Chapter 5
Normal and
Custom Presets
Explains the Normal and Custom Presets feature for
saving commonly-used settings on your machine
Chapter 6
Adding Postage
/Connecting to
Data Center
Explains how to connect your system to the Pitney
Bowes Data Center so you can add postage and down-
load the latest postal rates and software to your meter
Chapter 7
System Options Provides step-by-step instructions for customizing sys- tem operation to suit your own needs
Chapter 8
Departmental
Accounting
Provides instructions for setting up the optional account-
ing feature.
Chapter 9
Reports Provides you with a description of reports you can print on your system
Chapter 10
Maintenance Explains how to check print quality and take care of the ink cartridge and moistener.
Chapter 11
Troubleshooting Explains how to fix common problems and tells you what error messages mean.
Chapter 12
Supplies and
Options
Lists the supplies available for your mailing system and
explains how to order them. It also describes options that
add to the versatility of your mailing system and enhances
the productivity of your mailroom.
Appendix A
How to Enter
Text
Explains how you enter text for postal codes, presets
and special characters.
Appendix B
Glossary Explains terms unique to the world of mailing
Index Helps you quickly locate topics within the book

1-2
1 • Introduction
SV62214 Rev. A
About Your Digital Mailing System
Your digital mailing system's advanced features include:
• Space-saving, compact footprint
• ENERGY STAR®compliant design lowers operating costs and
helps preserve the environment
• Large, easy-to-read display shows system status and prompts
you through setup operations
• Semi-automatic envelope feeding, transport, and auto-eject
• Automatic date advance
• Keyboard-selectable envelope ads and inscriptions
• Convenient, one-button postage-adding via Postage By Phone®
• Stacker neatly stacks finished envelopes
• Ink jet printer provides clear, crisp imprints
• Integrated weighing platform weighs mail pieces (optional)
• Integrated rating feature calculates correct postage
• Date and time stamp for use on incoming mail or on sensitive
documents
• Optional accounting feature tracks postage costs by department
• Password protection limits access to authorized personnel
• Full report printing capability provides hard-copy records of your
postage transactions
• In-line moistener wets and seals envelopes (optional)
• Ability to electronically download postage and software updates
quickly to your machine.

1-3
1 • Introduction
SV62214 Rev. A
Postal Requirements
The meter on your mailing machine is licensed by the United States
Postal Service (USPS®) and you must follow some basic requirements.
• Mail must have the correct date and postage amount in the me-
ter stamp (indicia).
• Metered mail must bear the ZIP Code location of the post office
where the postage meter (mailing machine) is registered.
• If you move to another ZIP Code location, you must update the
ZIP Code by calling our Customer Care Center (see page v).
• The USPS®requires a postal inspection of your machine every
120 days. This postal inspection requirement can be automati-
cally met by connecting to the Pitney Bowes Data Center to
check your Postage By Phone®meter payment account balance
or to add postage to your meter.
iNOTE:If the interval between inspections is more than 90
days, your machine's display prompts "Inspection Due." If
the interval between inspections is more than 120 days, the
display prompts "Inspection Required." At this point, you
won't be able to use your mailing system until your system
is inspected. In either case, to satisfy the postal inspection
requirement, simply:
• Follow the prompts on the "Inspection Due" screen or
• Press Add Postage and select "Check PBP Account Bal-
ance" (which will not decrease or change the funds in your
account).
• Tape sheets are used to apply postage on mail pieces that are
too thick or too large to run through your machine. These sheets
must conform to postal specifications. For best performance, we
recommend Pitney Bowes tape sheets (see Chapter 12, Sup-
plies and page vfor ordering information).

1-4
1 • Introduction
SV62214 Rev. A
What is IntelliLink™?
Your mailing system takes full advantage of IntelliLink™, your digital
gateway to an entire suite of services and information that can move
your mail more efficiently and enhance your business performance.
IntelliLink™ technology gives you the ability to:
Add postage funds conveniently
You can add funds to your machine electronically via Pitney Bowes
Postage By Phone® (requires analog phone line or a Windows PC
with Internet connection).
Download Postal Rate Updates
The latest postal rates can be downloaded precisely when you need
them.
Use USPS®Confirmation Services
You can take advantage of special services offered by the USPS®
such as Delivery Confirmation, Signature Confirmation, and Certified
Mail if you have this optional feature.
Add Features On Demand
You can easily download envelope ads, postal inscriptions, and op-
tional features such as departmental accounting.
Keep Your System Current
Electronic software download capability means you'll always have
the latest version of your machine's operating system.
Sections of the Meter Stamp
These are the sections that make up the meter stamp printed on
your mail piece.
Envelope Ad Datamatrix
Barcode
Postage Value
Applied
Optional Printing Required Printing
Meter Serial
Number
Inscription*
Date
*required only for certain classes of mail
ZIP Code
Origination

1-5
1 • Introduction
SV62214 Rev. A
Other Sources of Information
Other sources of information for your machine include:
• The DM100i/DM200L Quick Reference Guide has condensed ver-
sions of many of the topics covered in this book. You can normally
store this handy guide in the front pull-out tray of the DM200L or
in the slot in the stacker tray of either the DM100i or DM200L.
• The Pitney Bowes Contact List on page v, which provides helpful
websites and phone numbers.
About PC Meter Connect™
PC Meter Connect™is software that allows you to connect your ma-
chine to the Pitney Bowes Data Center via a Windows PC with an
Internet connection. You can then perform postage refills and meter
updates quickly and conveniently, normally much quicker than using
the analog phone line option of the system.
The PC Meter Connect™software installation CD and a USB cable
are included in your starter kit. You simply load the software into a
PC with an Internet connection (broadband, DSL, network, etc.) and
connect the USB cable between your meter and a Windows PC. See
Section 2 - Getting to Know Your System for more information on us-
ing PC Meter Connect™.
iNOTE:If you cannot use the CD provided, go to the support web
site for your model (as listed on page v). Navigate to the link to
download the PC Meter Connect™software to your PC to install.
Before installing the PC Meter Connect™software, make sure your
PC meets these minimum requirements:
• Windows Vista, Windows XP, or Windows 2000 operating sys-
tems with the latest service packs
• 1.2 GHz processor
• 512 MB of RAM
• administrative rights to install software
• an Internet connection

1-6
1 • Introduction
SV62214 Rev. A
Specifications
Equipment
Size DM100i
Base Model 8.5" (215 mm) H x 13.6" (345 mm) W
x 15.4" (390 mm) D
With Scale 8.8" (224 mm) H x 13.6" (345 mm) W
x 15.4" (390 mm) D
With Scale and Moistener 8.8" (224 mm) H x 28.5"
(724 mm) W x 15.4" (390 mm) D
DM200L
10.75" (273 mm) H x 14.75" (375 mm) W x 16.25"
(215 mm) D
Weight DM100i 15 lbs. (6.8 kg)
DM200L 17.5 lbs. (8 kg)
Power Requirements 100-240 VAC, 50/60Hz. .65-3A
Ports 1 USB; 1 RJ-11.
Operating
Temperature 40°F (4°C) to 108°F (42°C)
LCD Display 4 lines, 20 characters long
Throughput DM100i Up to 30 letters per minute
DM200L Up to 40 letters per minute
Actual throughput will vary, depending on the mate-
rial used, machine condition, use of moistener, etc.
Print Resolution 600 x 400 dpi
Print Image Area At least 1" (25.4 mm) x 6-5/8" (170 mm)
Ink Cartridge Life Up to 3,000 impressions without an envelope ad.
Actual ink yields vary with usage, graphics printed
and environmental conditions.
Tape Sheets Self-adhesive type, dual tape sheets (Pitney Bowes
Part Numbers 612-9 and 620-9) for use on mail
pieces that are too thick or too large to run through
your machine.
Internal Envelope Ad
Storage Up to 20
Internal Postal
Inscription Storage Up to 20
Maximum Imprint $99.999

1-7
1 • Introduction
SV62214 Rev. A
IMPORTANT: For best results, always make sure your material
conforms to these specifications.
Specifications
Material (see figure below)
Minimum Size 5" x 3" (127 mm x 76 mm)
Maximum Size 15" x 13" (381 x 330 mm)
Minimum Flap Depth 7/8" (22 mm)
Maximum Flap Depth 3" (76 mm)
Minimum Thickness 0.007" (0.18 mm)
Maximum Thickness 3/8" (9.5 mm)
Maximum Stack Height for Mail 2.5" (60 mm)