Pitney Bowes Connect+ 500W Manual

Connect+® Series
Connect+® 500W, Connect+® 1000,
Connect+® 2000, Connect+® 3000
Operator Guide
Canada English/French Edition
SV62589 Rev. C
July, 2014

SV62589 Rev. C
©2014 Pitney Bowes Inc.
All rights reserved. The content of this online manual may not be reproduced in whole or in part in any fash-
ion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically,
without the express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this online manual; how-
ever, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of
our products.
Due to our continuing program of product improvement, equipment and material specifications as well as
performance features are subject to change without notice. Your mailing system may not have some of the
features described in this book.
Connect+® Series, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, E-Z Seal, Intel-
liLink, WEIGH-ON-THE-WAY, (W-O-W®, Postage By Phone, INVIEW, Ascent, SendSuite Express and Pit-
ney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks
are trademarks or registered trademarks of the respective owners.
Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error causing con-
ditions. These messages are as follows:
WARNING! Alerts you to conditions or practices that could cause serious injury.
CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the
material being run.
IMPORTANT: Alerts you to conditions or practices that could adversely affect equipment operation if
instructions are not followed exactly.
NOTE: Provides a comment or explanation of the associated topic.

Table of Contents
1 ● Getting Started 1
2 ● Creating and Managing Jobs 27
3 ● Running Mail 43
4 ● Accounting 87
5 ● Reports 123
6 ● Adding Postage 129
7 ● Rates and Updates 139
8 ● System Setup 145
9 ● Maintenance 165
10 ● Troubleshooting 195
A ● Glossary 213
A ● Index 217

1 ● Getting Started
What Does This Machine Do? 3
The Home Screen 3
Parts of the Mailing System 4
Your System's Specifications 17
Safety Information 21
Postal Security Device 25
WEIGH-ON-THE-WAY® (W-O-W®) 25
Canada Post Requirements 25
Changing the Envelope or Tape Quantity 85

This page intentionally left blank.
2
SV62589 Rev. C

Connect+® Series Operator Guide
What Does This Machine Do?
The Connect+® Series is a digital envelope and mail printing system that allows you to cre-
ate custom designed content from a PC and download that content directly into a graphics lib-
rary stored on the Connect+™ for use on mail runs. You can now design an outer envelope
with content that reinforces the internal message. You can add marketing, advertising, and
other promotional messages to your mail pieces.
The Connect+® Series provides a unique and easy-to-use touch screen interface where you
can access all of your applications from the home screen. Each application appears on the
Home screen as a button. Simply tap on the button to run the applications. Use the full
access web applications Verify Address, Track a Package, and My Account to increase you
mailing efficiencies.
The system also provides a full range of mail system functions including:
lPrinting postage on envelopes
lPrinting postage on tapes (labels)
lSealing envelopes
lCalculating postage based on item weight and size and class of mail.
The Home Screen
The Home screen is the first screen displayed when you log onto the system. It contains all
of the application buttons you need to start any of the system applications including Run
Mail, Jobs, Funds, Manage Accounts, Reports, Rates & Updates, and Settings.
The Home screen also provides buttons for direct links to web sites providing additional
resources and support for your mailing operation:
Verify Address
lEnter any delivery address to verify accurate Postal data, including spelling or
accuratePostal Codes. Provide reason codes for non-matches.
My Account
Provides unlimited access to My Account at pitneybowes.ca. You can:
3
SV62589 Rev. C

Chapter 1
lPlace a service call.
lAccess Canada Post tracking and value added services
lCheck order status – product or service Call
lAccess service chat
lAccess supplies chat within the PB Store
Buy Supplies
Provides direct access to the PB Supply Line where you can purchase envelopes and
paper, ink and toner, office products, and supplies for your Connect+™ Series systems.
Track a Package
Track your USPS, UPS, FedEx or DHL/Airborne packages. Print status directly. View map
and detailed information for each carrier as information is available.
Postal Tools
Track your Canada Post packages, look up delivery standards and learn more about postal
classes and services such as Xpresspost, Priority Next A.M. or Addressed Admail.
Parts of the Mailing System
For important safety information, refer to Safety Information.
4
SV62589 Rev. C

Connect+® Series Operator Guide
Touchscreen
The touchscreen allows you to communicate with the mailing system and the
built-in postage meter (Postal Security Device).
Your system comes equipped with a 10.2" touchscreen. An optional 15"
touchscreen is also available.
Stylus
A stylus is a pen-like tool used to make selections from a touchscreen dis-
play. The stylus may be preferred by some users over “finger touch”.
The display stylus is standard with all Connect+™ Series systems. It
attaches to either side of the display and sits neatly in a tube holder.
5
SV62589 Rev. C

Chapter 1
Feeder
The feeder area consists of the feeder deck, side guide and thickness adjust-
ment knob.
Feed Deck
The feed deck is the area where you load the envelopes.
If you have a Connect+® 500W, Connect+® 2000 or Connect+® 3000 sys-
tem, this feeds the envelopes to the WEIGH-ON-THE-WAY® (W-O-W®)
transport deck.
6
SV62589 Rev. C

Connect+® Series Operator Guide
Side Guide
The moveable guide at the front of the feed deck is used to stabilize the
envelope position when feeding it.
NOTE: The side guide is optional feature on Connect+® 3000 systems.
Power Button
Turns the mailing system on and off. This is located on the lower left side of
the feed deck.
7
SV62589 Rev. C

Chapter 1
Envelope Sealant Bottle
The envelope sealant bottle contains the E-Z Seal® solution used for
moistening envelopes. It is located under the main cover, on the left.
Tape
The system uses tape to print reports and postage indicia for packages or
pieces of mail that are outside the limits specified for mailing materials. Con-
nect+® 500W, Connect+® 1000and Connect+® 2000 systems use adhesive
tape only. Connect+® 3000 systems can use either adhesive or gummed
tape.
The tape is located under the supplies cover, on the right.
8
SV62589 Rev. C

Connect+® Series Operator Guide
Attached Scale
If your mailing system has WEIGH-ON-THE-WAY® (W-O-W®) (Connect+®
500W, Connect+® 2000, Connect+® 3000), the attached scale is used to
weigh mail pieces that do not fit through the mailing system.
If your mailing system does not have WEIGH-ON-THE-WAY® (W-O-W®)
(Connect+® 1000), the attached scale is used to weigh all mail pieces,
regardless of whether they fit through the machine or not.
The attached scale is behind the supplies cover and to the right of the
PSDcover.
9
SV62589 Rev. C

Chapter 1
Moistener Pad Assembly
The moistener pad assembly moistens the flaps on the envelope.
NOTE: The moistener pad assembly is located beneath the moistener deck
on Connect+® 3000 systems. To access it, lift the top release lever and
then use the blue notch to pull on and open the moistener deck.
Connect+® 500W, Connect+® 1000 and Connect+® 2000 Systems
Connect+® 3000 Systems
10
SV62589 Rev. C

Connect+® Series Operator Guide
Thickness Adjustment Knob
The thickness adjustment knob is located beneath the feeder cover. Turn
this knob to adjust for the thickness of the envelopes.
To set, turn the knob until the arrow on the knob lines up with the arrow to the
right as shown below. The arrow on the knob snaps into position.
Connect+® 500W, Connect+® 1000 and Connect+® 2000 Systems
lSetting 1: Use this setting for postcards mail
pieces that are 0.007 inches (0.18 mm) to
0.375 inches (9.52 mm) thick.
lSetting 2: Use this setting for mail pieces that
are greater than 0.375 inches (9.52 mm) to the
maximum of 0.625 inches (15.9 mm) thick.
Connect+® 3000 Systems
lSetting 1: Use this setting for postcards
and mail pieces that are less than 0.25
inches (6.35 mm) thick.
lSetting 2: Use this setting for mail pieces
that are greater than or equal 0.25 inches
(6.35 mm) thick, but less than 0.50 inches
(12.7 mm) thick.
lSetting 3: Use this setting for mail pieces
that are greater than or equal to 0.50
inches (12.7 mm) thick, but less than 0.625 inches (15.9 mm) thick.
lSetting 4: Use this setting for mail pieces that are greater than or equal to
0.50 inches (12.7 mm) thick, but less than 0.625 inches (15.9 mm) thick.
11
SV62589 Rev. C

Chapter 1
Printer
The main components of the printer module are the ink cartridges, print
heads and waste ink tray.
Ink Cartridges
The ink cartridges contain the ink used to print the postal indicia, as well as
any additional items (graphic ad, text message, return address, etc.) you
want to appear on your mail piece.
12
SV62589 Rev. C

Connect+® Series Operator Guide
Print Heads
The print heads produce the postage indicia.
Waste Ink Tray
Ink is deposited in the waste ink tray during the print head cleaning process.
The system will alert you when the waste tray is nearing full capacity.
13
SV62589 Rev. C

Chapter 1
Stacker
This is where mail is deposited after the postage is applied to the piece of
mail. It is located on the right side of the system. The drop stacker shown
here is available with every mailing system.
An optional power stacker is also available.
Tape Sealant Bottle
The tape sealant bottle is an optional feature for Connect+® 3000 systems. It
contains the E-Z Seal® solution used for moistening gummed tape.
The tape sealant bottle is located to the right of the printer module, behind
the stacker.
Wet/Dry Tape Lever
The wet/dry tape lever is an optional feature for Connect+® 3000 systems.
Use this lever to set the type of tape you are using on your system.
The wet/dry tape lever is located to the right of the printer module, behind the
stacker.
Push the lever to the right for dry tapes or pressure-sensitive
tapes.
Push the lever to the left for wetting gummed tapes.
14
SV62589 Rev. C

Connect+® Series Operator Guide
Postal Security Device
The PSD contains the funds and performs all of the calculations necessary
to print postage indicia that comply with the latest Canada Post standards. It
is located beneath the PSDcover on the back of the mailing system.
USBPorts
Two USB ports are located on the back, lower left side of the system. These
provide communications with external devices like a printer or an attached
scale.
15
SV62589 Rev. C

Chapter 1
LAN Port
The LAN port is located on the back, lower left side of the system. This port
provides the mailing system with a high bandwidth Internet connection.
Power Receptacle
The power receptacle is located on the back, left side of the system. It con-
nects to the AC power cord (supplied).
16
SV62589 Rev. C