Pitney Bowes Connect+ 500W Manual

Connect+® Series
Connect+® 500W, Connect+® 1000,
Connect+® 2000, Connect+® 3000
Operator Guide
Canada English/French Edition
SV62589 Rev. C
July, 2014

SV62589 Rev. C
©2014 Pitney Bowes Inc.
All rights reserved. The content of this online manual may not be reproduced in whole or in part in any fash-
ion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically,
without the express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this online manual; how-
ever, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of
our products.
Due to our continuing program of product improvement, equipment and material specifications as well as
performance features are subject to change without notice. Your mailing system may not have some of the
features described in this book.
Connect+® Series, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, E-Z Seal, Intel-
liLink, WEIGH-ON-THE-WAY, (W-O-W®, Postage By Phone, INVIEW, Ascent, SendSuite Express and Pit-
ney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks
are trademarks or registered trademarks of the respective owners.
Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error causing con-
ditions. These messages are as follows:
WARNING! Alerts you to conditions or practices that could cause serious injury.
CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the
material being run.
IMPORTANT: Alerts you to conditions or practices that could adversely affect equipment operation if
instructions are not followed exactly.
NOTE: Provides a comment or explanation of the associated topic.

Table of Contents
1 ● Getting Started 1
2 ● Creating and Managing Jobs 27
3 ● Running Mail 43
4 ● Accounting 87
5 ● Reports 123
6 ● Adding Postage 129
7 ● Rates and Updates 139
8 ● System Setup 145
9 ● Maintenance 165
10 ● Troubleshooting 195
A ● Glossary 213
A ● Index 217

1 ● Getting Started
What Does This Machine Do? 3
The Home Screen 3
Parts of the Mailing System 4
Your System's Specifications 17
Safety Information 21
Postal Security Device 25
WEIGH-ON-THE-WAY® (W-O-W®) 25
Canada Post Requirements 25
Changing the Envelope or Tape Quantity 85

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Connect+® Series Operator Guide
What Does This Machine Do?
The Connect+® Series is a digital envelope and mail printing system that allows you to cre-
ate custom designed content from a PC and download that content directly into a graphics lib-
rary stored on the Connect+™ for use on mail runs. You can now design an outer envelope
with content that reinforces the internal message. You can add marketing, advertising, and
other promotional messages to your mail pieces.
The Connect+® Series provides a unique and easy-to-use touch screen interface where you
can access all of your applications from the home screen. Each application appears on the
Home screen as a button. Simply tap on the button to run the applications. Use the full
access web applications Verify Address, Track a Package, and My Account to increase you
mailing efficiencies.
The system also provides a full range of mail system functions including:
lPrinting postage on envelopes
lPrinting postage on tapes (labels)
lSealing envelopes
lCalculating postage based on item weight and size and class of mail.
The Home Screen
The Home screen is the first screen displayed when you log onto the system. It contains all
of the application buttons you need to start any of the system applications including Run
Mail, Jobs, Funds, Manage Accounts, Reports, Rates & Updates, and Settings.
The Home screen also provides buttons for direct links to web sites providing additional
resources and support for your mailing operation:
Verify Address
lEnter any delivery address to verify accurate Postal data, including spelling or
accuratePostal Codes. Provide reason codes for non-matches.
My Account
Provides unlimited access to My Account at pitneybowes.ca. You can:
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Chapter 1
lPlace a service call.
lAccess Canada Post tracking and value added services
lCheck order status – product or service Call
lAccess service chat
lAccess supplies chat within the PB Store
Buy Supplies
Provides direct access to the PB Supply Line where you can purchase envelopes and
paper, ink and toner, office products, and supplies for your Connect+™ Series systems.
Track a Package
Track your USPS, UPS, FedEx or DHL/Airborne packages. Print status directly. View map
and detailed information for each carrier as information is available.
Postal Tools
Track your Canada Post packages, look up delivery standards and learn more about postal
classes and services such as Xpresspost, Priority Next A.M. or Addressed Admail.
Parts of the Mailing System
For important safety information, refer to Safety Information.
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Connect+® Series Operator Guide
Touchscreen
The touchscreen allows you to communicate with the mailing system and the
built-in postage meter (Postal Security Device).
Your system comes equipped with a 10.2" touchscreen. An optional 15"
touchscreen is also available.
Stylus
A stylus is a pen-like tool used to make selections from a touchscreen dis-
play. The stylus may be preferred by some users over “finger touch”.
The display stylus is standard with all Connect+™ Series systems. It
attaches to either side of the display and sits neatly in a tube holder.
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Chapter 1
Feeder
The feeder area consists of the feeder deck, side guide and thickness adjust-
ment knob.
Feed Deck
The feed deck is the area where you load the envelopes.
If you have a Connect+® 500W, Connect+® 2000 or Connect+® 3000 sys-
tem, this feeds the envelopes to the WEIGH-ON-THE-WAY® (W-O-W®)
transport deck.
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SV62589 Rev. C