Planet VIP-2020PT User manual

Enterprise HD PoE IP
Phone (2-Line)
VIP-2020PT

Enterprise HD PoE IP Phone
VIP-2020PT
Copyright
Copyright (C) 2013 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET Technology,
This User’s Manual contains proprietary information protected by copyright, and this User’s Manual and all
accompanying hardware, software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any
electronic medium or machine-readable form by any means by electronic or mechanical including
photocopying, recording, or information storage and retrieval systems, for any purpose other than the
purchaser's personal use, and without the prior written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and
applications, and makes no warranty and representation, either implied or expressed, with respect to the
quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for
any inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment
on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in
this User’s Manual. PLANET makes no commitment to update or keep current the information in this User’s
Manual, and reserves the right to make improvements to this User’s Manual and/or to the products
described in this User’s Manual, at any time without notice.
If User find information in this manual that is incorrect, misleading, or incomplete, we would appreciate
User comments and suggestions.
CE mark Warning
The is a class B device, In a domestic environment, this product may cause radio interference, in which
case the user may be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Stand by mode operation. For energy saving, please remove
the DC-plug or push the hardware Power Switch to OFF position to disconnect the device from the power
circuit.

Enterprise HD PoE IP Phone
VIP-2020PT
Without removing the DC-plug or switching off the device, the device will still consume power from the
power circuit. In view of Saving the Energy and reducing the unnecessary power consumption, it is strongly
suggested to switch off or remove the DC-plug from the device if this device is not intended to be active.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence
of hazardous substances in electrical and electronic equipment, end users of electrical and
electronic equipment should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE
separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous
hardware and software products by their trade names. In most, if not all cases, their respective companies
claim these designations as trademarks or registered trademarks.
Revision
User’s Manual for PLANET SIP PoE IP Phone:
Model: VIP-2020PT
Rev: 1.0 (2013, Aug)
Part No. EM-VIP-2020PT_v1.0

Enterprise HD PoE IP Phone
VIP-2020PT
Table of Contents
1INTRODUCTION..............................................................................................................................7
1.1 FEATURES.................................................................................................................................. 10
1.2 APPLICATION.............................................................................................................................13
1.3 PRODUCT SPECIFICATIONS......................................................................................................... 14
1.4 PHYSICAL SPECIFICATIONS AND PACKAGING..............................................................................18
1.5 KEYPAD ....................................................................................................................................20
1.6 ICON INTRODUCTION .................................................................................................................23
1.7 LED INTRODUCTION .................................................................................................................23
2INITIAL CONNECTION AND LOGIN .........................................................................................25
3BASIC FUNCTIONS......................................................................................................................27
3.1 MAKING A CALL........................................................................................................................27
3.1.1 Call Device ..................................................................................................................... 27
3.1.2 Call Methods..................................................................................................................27
3.2 ANSWERING A CALL..................................................................................................................27
3.3 DND.........................................................................................................................................28
3.4 CALL FORWARD........................................................................................................................28
3.5 CALL HOLD............................................................................................................................... 28
3.6 CALL WAITING..........................................................................................................................29
3.7 MUTE ........................................................................................................................................29
3.8 CALL TRANSFER........................................................................................................................ 29
3.9 3-WAY CONFERENCE CALL ........................................................................................................ 30
3.10 MULTIPLE-WAY CALL.................................................................................................................30
4ADVANCED FUNCTIONS ...........................................................................................................31
4.1 CALL PICKUP.............................................................................................................................31
4.2 JOINT CALL................................................................................................................................31
4.3 REDIAL /UN-REDIAL.................................................................................................................31
4.4 CLICK TO DIAL .......................................................................................................................... 32
4.5 CALL BACK ............................................................................................................................... 32
4.6 AUTO ANSWER ..........................................................................................................................32
4.7 HOTLINE....................................................................................................................................32
4.8 APPLICATIONS........................................................................................................................... 32
4.8.1 SMS.................................................................................................................................32
4.8.2 Memo ..............................................................................................................................33
4.8.3 Ping..................................................................................................................................33
4.8.4 Voice Mail.......................................................................................................................33
4.9 PROGRAMMABLE KEY CONFIGURATION ................................................................................... 34
5OTHER FUNCTIONS....................................................................................................................38
5.1 AUTO HANDDOWN ....................................................................................................................38

Enterprise HD PoE IP Phone
VIP-2020PT
5.2 BAN ANONYMOUS CALL ...........................................................................................................38
5.3 DIAL PLAN ................................................................................................................................38
5.4 DIAL PEER................................................................................................................................. 38
5.5 AUTO REDIAL............................................................................................................................39
5.6 CALL COMPLETION....................................................................................................................39
5.7 RING FROM HEADSET ...............................................................................................................39
5.8 POWER LIGHT ...........................................................................................................................39
5.9 HIDE DTMF..............................................................................................................................39
5.10 BAN OUTGOING.........................................................................................................................40
5.11 PRE DIAL...................................................................................................................................40
5.12 PASSWORD DIAL........................................................................................................................40
5.13 ACTION URL&ACTIVE URI ....................................................................................................40
5.14 PUSH XML................................................................................................................................40
6BASIC SETTINGS.........................................................................................................................41
6.1 KEYBOARD................................................................................................................................41
6.2 SCREEN SETTINGS.....................................................................................................................41
6.3 RING SETTINGS .........................................................................................................................41
6.4 VOICE VOLUME.........................................................................................................................41
6.5 TIME &DATE............................................................................................................................42
6.6 GREETING WORDS ....................................................................................................................42
6.7 LANGUAGE................................................................................................................................42
7ADVANCED SETTINGS...............................................................................................................43
7.1 ACCOUNTS ................................................................................................................................43
7.2 NETWORK .................................................................................................................................43
7.3 SECURITY..................................................................................................................................43
7.4 MAINTENANCE..........................................................................................................................43
7.5 FACTORY RESET ........................................................................................................................43
8WEB CONFIGURATION..............................................................................................................44
8.1 INTRODUCTION OF CONFIGURATION..........................................................................................44
8.1.1 Ways to configure..........................................................................................................44
8.1.2 Password Configuration ...............................................................................................44
8.2 SETTING VIA WEB BROWSER......................................................................................................44
8.3 CONFIGURATION VIA WEB.......................................................................................................45
8.3.1 BASIC..............................................................................................................................45
8.3.2 NETWORK.....................................................................................................................50
8.3.3 VOIP................................................................................................................................60
8.3.4 PHONE ...........................................................................................................................74
8.3.5 FUNCTION KEY............................................................................................................86
8.3.6 MAINTENANCE............................................................................................................. 89
8.3.7 SECURITY .....................................................................................................................97
8.3.8 LOGOUT....................................................................................................................... 103

Enterprise HD PoE IP Phone
VIP-2020PT
9APPENDIX....................................................................................................................................104
9.1 DIGIT-CHARACTER MAP TABLE ...............................................................................................104
9.2 FREQUENTLYASKED QUESTIONS LIST ....................................................................................104

Enterprise HD PoE IP Phone
VIP-2020PT
1 Introduction
Cost-effective, High-performance PoE VoIP Phone
To build high-performance VoIP communications at a low cost, PLANET now introduces the
latest member of its IP Phone family, the VIP-2020PT enterprise-class 2-Line PoE IP Phone. It
complies with IEEE 802.3af PoE interface for flexible deployment. The VIP-2020PT makes it
simple for the enterprise featuring voice and data system or expanding voice system to new
locations. It helps the company to save money on long distance calls; for example, the remote
workers can dial in through a Unified VoIP Communication System just like an extension call but
no long distance charge would occur. The VIP-2020PT also allows call to be transferred to
anyone at any location within the voice system, which enables the enterprise to communicate
more effectively and is helpful to streamline business processes.

Enterprise HD PoE IP Phone
VIP-2020PT
Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the VIP-2020PT is able to broadly
interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to
provide their customers with better multi-media exchange services.
Enhanced, Full-Featured Business IP Phone
The VIP-2020PT is a full-featured enhanced business IP Phone that addresses the
communication needs of the enterprises. It provides 2 voice lines and dual 10/100Mbps Ethernet.
Furthermore, the VIP-2020PT delivers user-friendly design containing a 128×48 Graphic LCD
with white backlight, 2 Line keys and 4 soft keys. It supports 5 ext. consoles with each consisting
of 26 keys .
The VIP-2020PT supports all kinds of SIP based phone features including Call Waiting, Auto
Answer, Music on Hold, Caller ID and Call Waiting ID, 3-Way Conferencing, Call Hold, Call
Forwarding, Black List, DTMF Relay, In-Band, Out-of-Band (RFC 2833) and SIP INFO, among
others. Besides office use, the VIP-2020PT is also the ideal solution for VoIP service offered by
Internet Telephony Service Provider (ITSP).

Enterprise HD PoE IP Phone
VIP-2020PT
Secure, High-Quality VoIP Communication
The VIP-2020PT supports SIP v2 for easy integration with general voice over IP system. It can
also effortlessly deliver secured toll voice quality by utilizing cutting-edge 802.1p QoS (Quality of
Service), 802.1Q VLAN tagging, and IP TOS technology. Using voice and data VLAN can easily
separate the data and voice and thus maintain the best quality.
Professional Application
The VIP-2020PT supports Busy Lamp Field (BLF) function that, via the lights on the phone,
enables users to easily identify the status of other phones which connected to the same IP PBX,
such as busy, idle, ringing, etc. The connected IP PBX must also support BLF feature. The BLF
function is helpful for a receptionist on the front desk to route all incoming calls smoothly.

Enterprise HD PoE IP Phone
VIP-2020PT
1.1 Features
¾Highlights
Supports SIP 2.0 (RFC3261)
Supports IAX2，IAX2 line call
SIP supports 2 SIP lines.
IEEE 802.3af Power over Ethernet compliant
Supports multiple road call waiting in line
Supports HD voice
Supports SRTP and BLF
¾Advantageous Applications
SIP supports SIP domain, SIP authentication (none, basic, MD5), DNS name of
server, Peer to Peer/ IP call
DTMF Relay: support inband, SIP info, RFC2833
9 kinds of ring types and 3 user-defined music rings
Large dot matrix LCD display and soft keys make user easier to use
Supports headset jack- RJ9
4 DSS Keys
Supports 5 ext. consoles with each consisting of 26 keys
Soft keys programmable; function keys programmable
Multilanguage realizes localization

Enterprise HD PoE IP Phone
VIP-2020PT
Echo cancellation: Supports G.168, and Hands-free can support 96ms, Hands-free
Speaker Phone
Supports Voice Gain Setting, VAD, CNG
Full duplex hands-free speaker phone
Hands-free headset ringing choice
Voice codec setting for each SIP line
¾SIP Applications
Call forward
Transfer (blind/attended)
Holding
Waiting
3-way conference
Paging and Intercom
Call park
Call pickup
Join call
Redial and click to dial
Secondary dialing automatically
Incoming calls /outgoing calls / missed calls. Each supports 100 records.
Supports Phonebook 500 records
Supports SMS and Speed Dial
Supports XML phonebook / browser
¾Call Control Features
Flexible dial map
Hotline
Empty calling no.
Reject service
Black list for reject authenticated call
White list
Limit cal
Do not disturb
Caller ID
CLIR (reject the anonymous call)
CLIP (make a call with anonymous)
Dial without register

Enterprise HD PoE IP Phone
VIP-2020PT
¾Network Features
WAN/LAN: 10/100M Ethernet ports, supports Route and Bridge modes.
Supports bridge working as hub
Supports PPPoE for xDSL and PoE
Supports 802.1 VLAN (Voice VLAN / data VLAN)
Supports basic NAT and NAPT
NAT transverse: support STUN client
Supports DHCP client on WAN
Supports DHCP server on LAN
Supports main DNS and secondary DNS server.
Supports DNS Relay, SNTP Client, Firewall, open VPN
Supports VPN (L2TP) and DMZ
Network tools in telnet server: including ping, trace route, telnet client
¾Maintenance and Management
Web, telnet and keypad management
Management with different account right
Upgrade firmware through POST mode and HTTP, FTP or TFTP
Supports DHCP option66 auto provisioning
Telnet remote management/upload/ download setting file
Safe mode provide reliability
Supports Auto Provisioning to upgrade firmware or configuration file with HTTPS
Supports TR-069(optional) and Syslog

Enterprise HD PoE IP Phone
VIP-2020PT
1.2 Application
Enterprise IP PBX Deployment of VIP-2020PT

Enterprise HD PoE IP Phone
VIP-2020PT
1.3 Product Specifications
Product VIP-2020PT
Enterprise HD PoE IP Phone (2-Line)
Hardware
Lines (Direct Numbers) 2-Line enterprise-class IP phone
Display 75 x 28 mm 128X48 Graphic LCD with blue backlight
Feature Keys
2 line keys include in 4 DSS keys
4 Soft Keys
12 dialing buttons (0~9, *, #)
12 fixed function buttons
Physical Interfaces
Two 10/100BASE-T RJ-45 Ethernet ports (IEEE 802.3 / 802.3af Power over
Ethernet compliant)
Handset: RJ-9 connector
Headset: RJ-9 connector
RJ-11 EXT connector
DC power jack:
Built-in speakerphone and microphone
Protocols and Standard
Data Networking
MAC Address (IEEE 802.3)
IPv4 (RFC 791)
Address Resolution Protocol (ARP)
DNS: A record (RFC 1706), SRV record (RFC 2782)
Dynamic Host Configuration Protocol (DHCP) client (RFC 2131)
Internet Control Message Protocol (ICMP) (RFC 792)
TCP (RFC 793)
User Datagram Protocol UDP (RFC 768)
Real Time Protocol RTP (RFC 1889, 1890)
Real Time Control Protocol (RTCP) (RFC 1889)
Differentiated Services (DiffServ) (RFC 2475)
Type of service (ToS) (RFC 791, 1349)
VLAN tagging 802.1p Layer 2 quality of service (QoS)

Enterprise HD PoE IP Phone
VIP-2020PT
Simple Network Time Protocol (SNTP) (RFC 2030)
Backward compatible with RFC 2543
Session Timer (RFC 4028)
SDP (RFC 2327)
NAPTR for SIP URI Lookup (RFC 2915)
Voice Gateway
SIP version 2 (RFC 3261, 3262, 3263, 3264)
SIP supported in NAT networks [including STUN (RFC 3489)]
Message Waiting Indicator (RFC 3842)
Voice algorithms:
- G.711 (A-law and μ-law)
- G.7231 high/low
- G.729a/b
- G.722.1
- G.726
Dual-Tone Multi-Frequency (DTMF), In-Band and Out-of-Band (RFC 2833)
(SIP INFO)
Voice Activity Detection (VAD) with Silence Suppression
Adaptive Jitter Buffer Management
Comfort Noise Generation
Echo Cancellation Message
Provisioning, Administration,
and Maintenance Integrated web server provides web-based administration and configuration
Telephone keypad configuration via display menu/navigation
Automated provisioning and upgrade via HTTPS, HTTP, TFTP
User Authentication for configuration pages
Local and Remote Syslog (RFC 3164)
SNTP Time Synchronization
TR069
Features

Enterprise HD PoE IP Phone
VIP-2020PT
Advantageous Applications Supports SIP 2.0 (RFC3261)
Supports IAX2，IAX2 line call
SIP supports 2 SIP lines.
IEEE 802.3af Power over Ethernet (PoE) compliant
Supports multiple road call waiting in line
Supports HD voice
Supports SRTP and BLF
SIP supports SIP domain, SIP authentication (none, basic, MD5), DNS name
of server, Peer to Peer/ IP call
DTMF Relay: support inband, SIP info, RFC2833
9 kinds of ring types and 3 user-defined music rings
Large dot matrix LCD display and soft keys make user easier to use
Supports headset jack- RJ9
4 DSS Key
Support 5 ext. consoles with each consisting of 26 keys
Soft keys programmable; function keys programmable
Multilanguage realizes localization
Echo cancellation: Supports G.168, and Hands-free can support 96ms,
Hands-free Speaker Phone
Supports Voice Gain Setting, VAD, CNG
Full duplex hands-free speaker phone
Hands-free headset ringing choice
Voice codec setting for each SIP line

Enterprise HD PoE IP Phone
VIP-2020PT
SIP Applications Call forward
Transfer (blind/attended)
Holding
Waiting
3-way conference
Paging and Intercom
Call park
Call pickup
Join call
Redial and click to dial
Secondary dialing automatically
Incoming calls /outgoing calls / missed calls. Each supports 100 records.
Support Phonebook 500 records
Support SMS and Speed Dial
Support XML phonebook/browser
Call Control Features Flexible dial map
Hotline
Empty calling no.
Reject service
Black list for reject authenticated call
White list
Limit cal
Do not disturb
Caller ID
CLIR (reject the anonymous call)
CLIP (make a call with anonymous)
Dial without register

Enterprise HD PoE IP Phone
VIP-2020PT
Network Features WAN/LAN: 10/100M Ethernet ports, supports Route and Bridge modes.
Supports bridge working as hub
Supports PPPoE for xDSL and PoE
Supports 802.1 VLAN(voice VLAN/data VLAN)
Supports basic NAT and NAPT
NAT transverse: supports STUN client
Supports DHCP client on WAN
Supports DHCP server on LAN
Supports main DNS and secondary DNS server.
Supports DNS Relay, SNTP Client, Firewall, openVPN
Supports VPN (L2TP) and DMZ
Network tools in telnet server: including ping, trace route, telnet client
Maintenance and Management Web, telnet and keypad management
Management with different account right
Upgrade firmware through POST mode and HTTP, FTP or TFTP
Supports DHCP option66 auto provisioning
Telnet remote management/upload/ download setting file
Safe mode provide reliability
Supports Auto Provisioning to upgrade firmware or configuration file with
HTTPS
Supports TR-069(optional) and Syslog
Environments
Power Requirements 5V DC, 1A
IEEE 802.3af
Operating Temperature 0 ~ 40 degrees C
Operating Humidity 10 ~ 65% (non-condensing)
Weight 950 g
Dimensions (W x D x H) 290 X 260 X 60 mm
Emission CE, FCC, RoHS
Connectors
Two 10/100Mbps Ethernet, RJ-45
RJ-9 handset / headset connector
RJ-11 EXT
DC power jack

Enterprise HD PoE IP Phone
VIP-2020PT
Dimensions 290(L) X 260 (W) X 60 (H) mm
Net Weight 950g(without package)
BASIC PACKAGING
SIP IP Phone unit
Power Adapter
Quick Installation Guide
CD-ROM containing the on-line manual.
RJ-45 cable x1
Stand x 1
1.4 Physical specifications and packaging
Physical Specifications
¾Dimensions

Enterprise HD PoE IP Phone
VIP-2020PT
1.5 Keypad
¾Keypad, LED, and function key definitions
¾Keypad Description
Key Key name Function Description
Navigation Assists you in selecting an item that you want to process
under the menu by pressing the Up, Down, Right or Left
button. Press the center button to save.
Directory
Access to phone book by checking the record list, adding
new records or revising the record. When checking the
phone book record, press this key again to return to idle
mode.
Mute Press this key in calling mode and you can hear the other
side, but the other side cannot hear you.
Volume -/+ Turn down or turn up the volume by pressing the “-“ key or
the “+” key.