Planet VIP-2140PT User manual

High Definition Color PoE IP Phone with Dual Display
VIP-2140PT
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High Definition Color PoE IP
Phone with Dual Display
VIP-2140PT

High Definition Color PoE IP Phone with Dual Display
VIP-2140PT
2
Copyright
Copyright 2016 by PLANET Technology Corp. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer
language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without the prior written permission of PLANET.
PLANET makes no representations or warranties, either expressed or implied, with respect to the contents
hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Any
software described in this manual is sold or licensed "as it is". Should the programs prove defective following
their purchase, the buyer (and not PLANET, its distributor, or its dealer) assumes the entire cost of all
necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the
software. Further, PLANET reserves the right to revise this publication and to make changes from time to time
in the contents hereof without obligation to notify any person of such revision or changes.
All brand and product names mentioned in this manual are trademarks and/or registered trademarks of their
respective holders.
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution
To assure continued compliance, for example, use only shielded interface cables when connecting to
computer or peripheral devices. Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,

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including interference that may cause undesired operation.
Federal Communication Commission (FCC) Radiation Exposure Statement
This equipment complies with FCC radiation exposure set forth for an uncontrolled environment. In order to
avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna
shall not be less than 20 cm (8 inches) during normal operation.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it. However,
special attention must be paid to the dangers of electric shock and static electricity when working with
electrical equipment. All guidelines of this and of the computer manufacture must therefore be allowed at all
times to ensure the safe use of the equipment.
CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio interference, in which
case the user may be required to take adequate measures.
WEEE Regulation
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste; they should be collected separately.
Revision
User’s Manual of PLANET High Definition Color PoE IP Phone with Dual Display
Model: VIP-2140PT
Rev: 1.00 (November, 2016)
Part No. EM-VIP-2140PT_v1.0

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Table of Contents
Chapter 1. Product Introduction ................................................................................................................10
1.1 Package Contents.........................................................................................................................10
1.2 Overview .......................................................................................................................................11
1.3 Features........................................................................................................................................14
1.4 Specifications................................................................................................................................16
Chapter 2. Hardware Interface and Installation........................................................................................20
2.1 Physical Descriptions....................................................................................................................20
2.2 Using Handset/Hands-free Speaker/Headphone .........................................................................22
2.3 Desktop and Wall-mount Installation ............................................................................................23
Chapter 3. Introduction to the Phone User Interface...............................................................................25
3.1 Screen User Interface...................................................................................................................25
3.2 Web Portal.....................................................................................................................................26
Chapter 4. IP Phone Setup..........................................................................................................................28
4.1 Network Configuration...................................................................................................................28
4.2 Line Configurations .......................................................................................................................29
Chapter 5. Using the Phone........................................................................................................................36
5.1 Making Phone Calls......................................................................................................................36
5.2 Make/Receive Second Call...........................................................................................................40
5.3 Join/Split Two Calls (3-way Local Conference) ............................................................................41
5.4 Call Transfer..................................................................................................................................42
5.5 Using Phonebook..........................................................................................................................42
5.6 Add/Edit/Delete Contact................................................................................................................45
5.7 Add/Edit/Delete Group ..................................................................................................................45
5.8 Browse and Add/Remove Contacts in Group...............................................................................46
5.9 Using Cloud Phonebook ...............................................................................................................47
5.10 Open Cloud Phonebook................................................................................................................48
5.11 Call Logs .......................................................................................................................................49
5.12 Voice Message..............................................................................................................................50
5.13 Do-Not-Disturb ..............................................................................................................................51
5.14 Auto-Answering.............................................................................................................................53
5.15 Call Forward..................................................................................................................................54
Chapter 6. Phone Settings..........................................................................................................................56
6.1 Adjust Audio Volume.....................................................................................................................56

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6.2 Set Ring Tone Volume and Type..................................................................................................56
6.3 Adjust LCD Contrast .....................................................................................................................56
6.4 Set Device Time/Date ...................................................................................................................57
6.5 Set Device Language....................................................................................................................58
6.6 Reboot the Device.........................................................................................................................58
6.7 Reset to Factory Default ...............................................................................................................58
Chapter 7. Web Portal .................................................................................................................................59
7.1 Web Portal Authentication.............................................................................................................59
7.2 Web Call........................................................................................................................................59
7.3 SYSTEM (Information)..................................................................................................................60
7.4 SYSTEM (Account).......................................................................................................................61
7.5 SYSTEM (Configurations).............................................................................................................61
7.6 SYSTEM (Upgrade)......................................................................................................................61
7.7 SYSTEM (Auto Provision).............................................................................................................61
7.8 SYSTEM (Tools)...........................................................................................................................62
7.9 NETWORK (Basic)........................................................................................................................62
7.10 NETWORK (Advanced) ................................................................................................................62
7.11 NETWORK (VPN).........................................................................................................................62
7.12 LINES (SIP)...................................................................................................................................62
7.13 LINES (Dial Peer)..........................................................................................................................66
7.14 LINES (Dial Plan)..........................................................................................................................72
7.15 LINES (Global Settings)................................................................................................................73
7.16 PHONE (Features)........................................................................................................................74
7.17 PHONE (Audio).............................................................................................................................76
7.18 PHONE (MCAST) .........................................................................................................................78
7.19 PHONE (Time/Date) .....................................................................................................................78
7.20 PHONE (Advanced)......................................................................................................................79
7.21 PHONEBOOK (Contacts) .............................................................................................................79
7.22 PHONEBOOK (Cloud Phonebook)...............................................................................................80
7.23 PHONEBOOK (Blacklist) ..............................................................................................................81
7.24 PHONEBOOK (Advanced)............................................................................................................81
7.25 CALL LOGS ..................................................................................................................................81
7.26 FUNCTION KEY ..........................................................................................................................82
7.27 FUNCTION KEY (Softkey)............................................................................................................83
Chapter 8. Advanced Features...................................................................................................................84
8.1 VPN...............................................................................................................................................84
8.2 L2TP..............................................................................................................................................84

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8.3 OpenVPN......................................................................................................................................84
Chapter 9. Troubleshooting........................................................................................................................86
9.1 Get Device System Information ....................................................................................................86
9.2 Upgrade to the latest software......................................................................................................86
9.3 Reboot Device...............................................................................................................................86
9.4 Reset Device to Factory Default ...................................................................................................86
9.5 Network Packets Capture .............................................................................................................87
9.6 Common Trouble Cases...............................................................................................................87
Appendix I - Icon Illustration .........................................................................................................................89
Appendix II - Text Input from Keypad...........................................................................................................91
Appendix III - LED Definition .........................................................................................................................93

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Figures
Figure 1 - Keypad...................................................................................................... 20
Figure 2 - Connecting to the Device.......................................................................... 22
Figure 3 - Desktop Installation .................................................................................. 23
Figure 4 - Wall-mount Installation ............................................................................. 24
Figure 5 - Screen Layout/Default Standby Screen ................................................... 25
Figure 6 - Vertical Scroll Bar..................................................................................... 26
Figure 7 - Check the Device’s IP Address ................................................................ 26
Figure 9 - Configure SIP Proxy Server Address....................................................... 29
Figure 10 - Configure SIP Proxy Server Port............................................................ 30
Figure 11 - Configure SIP Username........................................................................ 30
Figure 12 - Configure Authentication Name.............................................................. 30
Figure 13 - Configure SIP Authentication Password................................................. 31
Figure 14 - Configure Display Name......................................................................... 31
Figure 15 - Enable/Disable Outbound Proxy ............................................................ 31
Figure 16 - Enable/Disable SIP Line......................................................................... 32
Figure 17 - Configure Advanced Line Options.......................................................... 32
Figure 18 - Configure SIP Realm/Domain ................................................................ 32
Figure 19 - Configure Unregistered Dial ................................................................... 32
Figure 20 - Enable/Disable Anonymous ................................................................... 33
Figure 21 - Configure DTMF Mode........................................................................... 33
Figure 22 - Enable/Disable STUN............................................................................. 33
Figure 23 - Configure Local Port............................................................................... 33
Figure 24 - configure Ring Type................................................................................ 33
Figure 25 - Configure MWI Number.......................................................................... 33
Figure 26 - Configure Pickup Number....................................................................... 34
Figure 27 - Configure Park Number.......................................................................... 34
Figure 28 - Configure Join Call Number ................................................................... 34
Figure 30 - Enable/Disable Feature Sync................................................................. 34
Figure 31 - Enable/Disable SCA............................................................................... 34
Figure 32 - Default Line............................................................................................. 36
Figure 33 - Dialing a Number before Audio Channel Opened.................................. 37
Figure 34 - Dial a Number after Audio Channel Opened.......................................... 37
Figure 35 - Calling Remote Party.............................................................................. 38
Figure 36 - Incoming Call Screen.............................................................................. 38
Figure 37 - Talking Mode Screen.............................................................................. 39

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Figure 38 - Call Holding Screen................................................................................ 39
Figure 40 - Dual Calls ............................................................................................... 41
Figure 41 - Conference Call...................................................................................... 41
Figure 42 - Phonebook Screen................................................................................. 43
Figure 43 - Phonebook is Empty............................................................................... 43
Figure 44 - Browsing Phonebook.............................................................................. 44
Figure 45 - Add New Contact.................................................................................... 45
Figure 46 - Group List ............................................................................................... 46
Figure 47 - Browsing Contacts in a Group................................................................ 46
Figure 48 - Add/Remove Contacts in a Group.......................................................... 47
Figure 49 - Cloud Phonebook List............................................................................. 47
Figure 50 - Downloading Cloud Phonebook ............................................................. 48
Figure 51 - Browsing Contacts in Cloud Phonebook................................................ 48
Figure 52 - Call Logs................................................................................................. 49
Figure 53 - Filter Call Log Type................................................................................. 50
Figure 54 - New Voice Message Notification............................................................ 50
Figure 55 - Voice Message Screen........................................................................... 51
Figure 56 - Configure the Voice Message Number................................................... 51
Figure 57 - DND Enabled on All Lines...................................................................... 52
Figure 58 - Configure DND on Line........................................................................... 52
Figure 60 - Auto-answering Enabled on Line1.......................................................... 53
Figure 61 - Select Line for Call Forward Configuration............................................. 54
Figure 62 - Select Call Forward Type ....................................................................... 55
Figure 63 - Activate Call Forward and Configure Call Forward Number .................. 55
Figure 64 - Set Delay Time for Call Forward on No Answer..................................... 55
Figure 65 - Web Call Controls................................................................................... 59
Figure 66 - Web Call, Enter Number and Select Line............................................... 60
Figure 70 - Add Suffixes Configuration..................................................................... 71
Figure 71 - Deletion Configuration............................................................................ 72
Figure 72 - Dial Plan Configuration........................................................................... 72
Figure 73 - Softkey Configuration ............................................................................. 83

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Tables
Table 1 - Specifications............................................................................................. 16
Table 2 - Keypad Descriptions.................................................................................. 20
Table 3 - Interface Descriptions ................................................................................ 23
Table 4 - Time Settings Parameters ......................................................................... 57
Table 5 - Line Configuration on Web ........................................................................ 62
Table 6 - Global Settings for Lines on Web .............................................................. 73
Table 7 - Common Phone Feature Settings on Web................................................ 74
Table 8 - Audio Settings on Web .............................................................................. 76
Table 9 - MCAST Parameters on Web..................................................................... 78
Table 10 - Time/Date Setting Parameters on Web................................................... 78
Table 11 - DSS Key Setting Parameters on Web..................................................... 82
Table 12 - Trouble Cases.......................................................................................... 87
Table 13 - Keypad Icons ........................................................................................... 89
Table 14 - Status Prompt and Notification Icons....................................................... 89
Table 15 - Look-up Table of Characters ................................................................... 91
Table 16 - DSS KEY LED State................................................................................ 93

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Chapter 1. Product Introduction
1.1 Package Contents
Please read the following safety notices before installing or using this unit. They are crucial for the safe and
reliable operation of the device.
The package should contain the following items:
SIP IP Phone Unit x 1
Quick Installation Guide x 1
RJ45 Cable x 1
Stand x 1
1. If any of the above items are missing, please contact your dealer immediately.
2. Using the power supply that is not the one included in the camera packet will cause damage
and void the warranty for this product.

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1.2 Overview
Intuitive Design Brings Quality Communication
PLANET VIP-2140PT is a four-line SIP new enterprise phone with dual display that brings lifelike richness
and voice quality to phone calls. The VIP-2140PT is a reliable communication device as it features ease of
use, versatility, high-quality design and superb audio performance. Besides, its full duplex speakerphone
system with HD voice can definitely make communication between two or more business parties crystal clear
with no interference noise in the background as it supports the G.722 wideband codec.
IP Phone with Color Display
As the VIP-2140PT is a high-performance IP phone, it allows you to make calls from any location easily as
long as it is online. Its 2.8-inch (main) and 2.4-inch (DSS) key-mapping LCD monitors with multi-languages
make interaction easy by way of the web-based UI. It provides 12 configurable and 6 multicolored LED keys,
and offers a clear depiction of caller’s information. It complies with IEEE 802.3af/at PoE interface and dual
10/100/1000Mbps Ethernet for flexible deployment and supports superior audio quality delivered by the
advanced speaker and microphone system, and the digital signal processor (DSP).

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Compliant with SIP 2.0
SIP phones continue to gain popularity among businesses as the preferred protocol for enhancing
communication across IP networks. The VIP-2140PT supports Session Initiation Protocol 2.0 (RFC 3261) for
easy integration with general voice over IP system. The VIP-2140PT is able to broadly interoperate with
equipment provided by VoIP infrastructure providers, thus enabling them to provide their customers with
better voice over IP services.

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Affordable for All Businesses
The VIP-2140PT is definitely affordable for all business establishments who want flexible deployment options
and expansion. It can effortlessly deliver secure toll voice quality by utilizing the cutting-edge 802.1p QoS
(Quality of Service) and IP ToS technologies.
Professional Application
The VIP-2140PT supports Busy Lamp Field (BLF) function that, via the lights on the phone, enables users to
easily identify the status of other phones which are connected to the same IP PBX, such as busy, idle, ringing,
etc. The connected IP PBX must also support the BLF feature. The BLF function is helpful for a receptionist
on the front desk to route all incoming calls smoothly.

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1.3 Features
Highlights
•2.8-inch (main) and 2.4-inch (DSS) key-mapping LCD monitor
•30 configurable, 6 multicolored LED keys
•IETE SIP compliant with 4 identities/accounts
•Wideband G.722 HD audio with Handset and Hands-free function
•Multi-language support via the web-based UI (available in 15 languages)
•Gigabit switch and IEEE 802.3af/at PoE compliant
•VPN, VLAN QoS, TR069 and auto-provisioning
Advantageous Applications
•Supports SIP 2.0 (RFC3261)
•Inband, SIP info, RFC 2833 DTMF relay
•Soft keys and function keys programmable
•Echo cancellation: Supports G.168, and a maximum filter length of 96ms in hands-free mode
•Supports voice gain setting, voice activity detection (VAD) and comfort noise generation (CNG)
•Full duplex hands-free speakerphone
•Hands-free headset ringing choice
•Voice codec setting for each SIP line
SIP Applications
•Call forward and transfer (blind/attended)
•Call holding and waiting
•3-way conferencing
•Paging and intercom
•Call park, call pickup and call join
•Redial and click to dial
•Secondary dialing automatically
•Incoming calls, outgoing calls and missed calls (Each supports 300 records)
•SMS and speed dial
•Phonebook with up to 500 records
Call Control Features
•Flexible dial map, hotline and empty calling no. for rejected service
•Black list for rejected authenticated calls

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•White list and call limit
•Do not disturb (DND)
•Caller ID display
•Dial without registration
Network Features
•PPPoE/DHCP client
•802.1 VLAN (voice VLAN/data VLAN)
•VPN (L2TP) and openVPN
•Quality of Service
Maintenance and Management
•Integrated web server provides web-based administration and configuration
•Telephone keypad configuration via display menu/navigation
•Automated provisioning and upgrade via HTTPS, HTTP, TFTP
•User authentication for configuration pages
•SNTP time synchronization
•TR069

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1.4 Specifications
Table 1 – Specifications
Product VIP-2140PT
Hardware
Lines (Direct Numbers) 4 SIP Lines
Display Main 2.8-inch (320 x 240) color LCD monitor
DSS Key-mapping color LCD monitor
Feature Keys
Keypad: 38 keys, including
4 Soft-keys
6 Function keys
5 Navigation keys
12 Standard Phone Digits keys
3 Volume Control keys, Up/Down/Mute(Microphone)
1 Hands-free key
6 DSS Keys with tri-color LED
1 Page-Jump/Configuration (PJC) key
Network Interfaces
RJ45 Ethernet jacket x 2:
Network x 1 (802.3af PoE Class 2 enabled)
PC x 1 (Bridged Network)
Connectors
HD hands-free speaker (0 ~ 7KHz) x 1
HD hands-free microphone (0 ~ 7KHz) x 1
HD handset (RJ9) x 1
Power Requirements
IEEE 802.3af
5V 1000mA (optional external power supply)
Power Consumption: Idle – ~ 1.7W, Peak – ~5.7W
Weight 770g
Dimensions (W x D x H) 196 x 200 x 65 mm
Protocols and Standard
Protocols
SIP2.0 over UDP/TCP/TLS
RTP/RTCP/SRTP
STUN
DHCP

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PPPoE
802.1x
L2TP (basic unencryption)
OpenVPN
SNTP
FTP/TFTP
HTTP/HTTPS
TR069
Request for Comments (RFCs)
354, 1321, 1350, 1769, 1889, 1890, 2131, 2132, 2616, 2617, 2661,
2833, 2976, 3261, 3262, 3263, 3264, 3265, 3268, 3311, 3489, 3711,
4346, 4566, 5630, 5865
Networking
Networking
Physical: 10/100/1000Mbps Ethernet, dual bridged port for PC
bypass
IP Configuration: Static, DHCP, PPPoE
Network Access Control: 802.1x
VPN: L2TP (basic unencryption), OpenVPN
VLAN
QoS
Deployment and Maintenance
Auto-provisioning via FTP/TFTP/HTTP/HTTPS/DHCP/OPT66/SIP
PNP/TR069
Web management portal
Web-based packet dump
Configuration Export, Import
Phonebook Import, Export
Firmware Upgrade
Syslog
Features
Call Features
Call Out, Answer, Reject
Mute, Unmute (microphone)
Call Hold, Resume
Call Waiting
Intercom
Caller ID Display
Speed Dial

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Anonymous Call (Hide Caller ID)
Call Forwarding (Always/Busy/No Answer)
Call Transfer (Attended/Unattended)
Call Parking, Pick-up (depending on server)
Redial/Auto-Redial
Do-Not-Disturb (per line, per phone)
Auto-Answering (per line)
Voice Message (on server)
Local 3-way Conference
Hot Line
Hot-Desking
Phone Features
Intelligent phonebook (up to 500 entries in total)
Remote phonebook (XML/LDAP)
Call log (100 entries in total, in/out/missed)
Black/White List Call Filtering
Voice Message Waiting Indication (VMWI)
Programmable DSS/Soft keys
Network Time Synchronization
Action URL/Active URI
Multi-language support via the web-based UI: English, Chinese
(Traditional/Simplified), Japanese, Russian, Italian, Turkish,
German, Dutch, Spanish, Hebrew, Polish, French, etc.
Audio Features
HD voice microphone/speaker (handset/hands-free, 0~7KHz
frequency response)
Wideband ADC/DAC 16KHz sampling
Narrowband codec: G.711a/u, G.723.1, G.726-32K, G.729AB
Wideband codec: G.722
Full-duplex acoustic echo canceller (AEC) – a tail length of 96ms in
hands-free mode
Voice activity detection (VAD), comfort noise generation (CNG),
background noise estimation (BNE), noise reduction (NR)
Packet loss concealment (PLC)
Dynamic adaptive jitter buffer up to 300ms
DTMF: In-band, out-of-band – DTMF-relay (RFC2833), SIP info
Environment
Operating Temperature 0 ~ 40 degrees C

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Operating Humidity 10 ~ 65% (non-condensing)
Emission CE, FCC, RoHS

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Chapter 2. Hardware Interface and Installation
2.1 Physical Descriptions
Figure 1 - Keypad
The above picture shows the keypad layout of the device. Each key provides its own specific function. User
should refer to the illustration in this section about the usage of each key and the description in this document
about each function.
Some keys come with long key press. User can press and hold the key for 1.5 seconds to trigger a function.
Table 2 - Keypad Descriptions
Interface Description
1 Soft-menu Buttons These four buttons provide different functions
corresponding to the soft-menu displayed on the screen.