Planet VIP-560PT User manual

Enterprise PoE IP Phone
VIP-560PT / VIP-560PE
User’s manual
Version 1.1
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Copyright
Copyright (C) 2010 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET Technology, This User’s
Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware,
software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or
machine-readable form by any means by electronic or mechanical. Including photocopying, recording, or information
storage and retrieval systems, for any purpose other than the purchaser's personal use, and without the prior express
written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and
makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability for any
inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a commitment on the part of
PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET
makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make
improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice.
If you find information in this manual that is incorrect, misleading, or incomplete, we would appreciate your comments and
suggestions.
CE mark Warning
The is a class B device, In a domestic environment, this product may cause radio interference, in which case the user may
be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Stand by mode operation.
For energy saving, please remove the DC-plug or push the hardware Power Switch to OFF position to disconnect the
device from the power circuit.
Without remove the DC-plug or switch off the device, the device wills still consuming power from the power circuit. In the
view of Saving the Energy and reduce the unnecessary power consuming, it is strongly suggested to switch off or remove
the DC-plug for the device if this device is not intended to be active.
WEEE Warning
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parately.
To avoid the potential effects on the environment and human health as a result of the presence of hazardous
substances in electrical and electronic equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted
municipal waste and have to collect such WEEE se

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Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and
software products by their trade names. In most, if not all cases, their respective companies claim these designations as
trademarks or registered trademarks.
Revision
User’s Manual for PLANET SIP PoE IP Phone:
Model: VIP-560PT / VIP-560PE
Rev: 1.1 (2010, August)
Part No. EM-VIP560 Series_v1.1

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Table of Contents
Chapter 1 Introduction.................................................................................... 6
Overview .......................................................................................................................................6
Package Content...........................................................................................................................7
Physical Details.............................................................................................................................7
Front View and Keypad function ...........................................................................................7
Rear View.............................................................................................................................10
Phone Screen Features .........................................................................................................10
Chapter 2 Preparations & Installation......................................................... 12
Physical Installation...................................................................................................................12
Administration Interface...........................................................................................................14
Web configuration access.....................................................................................................14
Chapter 3 Network Service Configurations................................................ 15
Configuring and monitoring your IP Phone from web browser............................................15
Manipulation of IP Phone via web browser.........................................................................15
Network configuration via web configuration interface......................................................16
Chapter 4 VoIP IP Phone Configurations.................................................... 18
General Settings .........................................................................................................................18
Placing a Call .......................................................................................................................18
Placing a Call .......................................................................................................................20
Answering a call ..................................................................................................................20
Ending a Call........................................................................................................................21
Using Hold and Resume ......................................................................................................22
Transferring Calls ................................................................................................................22
Using Mute...........................................................................................................................23
Do Not Disturb.....................................................................................................................23
3-way Conference ................................................................................................................23
Advanced Call Handling ...........................................................................................................24
Speed Dialing.......................................................................................................................24
Using the phone book ..........................................................................................................25
Using Call Logs ...................................................................................................................27
Keypad Instruction ....................................................................................................................27
Language..............................................................................................................................28
SIP Account Settings............................................................................................................28
Network Setting ...................................................................................................................29
Customizing Rings and Volume...........................................................................................30
Web Settings ...............................................................................................................................31
Account and Sip server ........................................................................................................31
Expansion Module ...............................................................................................................32

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Codec Selection ...................................................................................................................32
Contact .................................................................................................................................33
Appendix A Voice communications ..........................................................................................35
Case : Voice communication via IP PBX (IPX-300) ...........................................................35
Appendix B Expansion Module-VIP-56EXT Installation......................................................37
Appendix C Frequently Asked Questions List ........................................................................39
Appendix D Specifications ........................................................................................................41

Chapter 1
Introduction
Overview
Combining the cutting edge of Voice over IP and Internet telephony manufacturing experience, PLANET now
introduces the latest member of mainstream enterprise IP phone series: the VIP-560PT / VIP-560PE, the
4-line professional PoE IP Phone.
To bring the most satisfaction to customers, the VIP-560PT / VIP-560PE is the ideal choice for a business to
deploy by using IP PBX service. The standard features of the VIP-560PT / VIP-560PE include 4-line, dual
10/100 switched Ethernet ports and integrated IEEE power over Ethernet (802.3af) circuitry for offering a
choice of powering and cabling options to help reduce cabling expenses and cord clutter.
To give most flexibility to users, the VIP-560PT / VIP-560PE platform contains a 240 x 160 pixels graphic LCD
with Back light, 4 soft-keys, 10 fixed function keys and a 5-position navigation key. The PLANET VIP-560PT /
VIP-560PE desktop phone is engineered to make Easy-to-install communications, cost-effective to deploy,
self-contained, service-integrated, intelligent phone features offering and powerful voice processing power as
possible. The VIP-560PT / VIP-560PE can effortlessly deliver toll voice quality equivalent to the regular
VoIP/IP PBX connections utilizing cutting-edge Quality of Service (QoS) capabilities to encompass
IP-TOS/DiffServ, 802.1 p/q VLAN tagging, echo cancellation, comfort noise generation (CNG) and voice
compensation technology. Meanwhile, the dual Ethernet interfaces on the IP phone allow users to install in an
existing network location without interfering with connections of desktop PC networks.
The VIP-560PT / VIP-560PE has streamlined wired IP telephone that provides additional features such as
built-in PPPoE/DHCP clients, password-protected machine management, call hold, forwarding, mute, transfer,
waiting, pickup, caller ID, peed-dial, 3-way conference, last number redial, incoming message indicator,
multiple call appearances and user-intuitive web administration system.
The VIP-560PE could expend the programmable buttons via connected the Expansion Module – VIP-56EXT.
the VIP-56EXT features 32 fully programmable buttons (each with dual-color LED) when used with VIP-560PE.
The VIP-56EXT creates up to 192 additional programmable extensions when 6 EXT are daisy chained with the
VIP-560PE. The VIP-560PE supports speed dialing, BLF (Busy Lamp Field), BLA (Bridged Line Appearance)
on each of the programmable buttons on the VIP-56EXT module.
Besides, the VIP-560PT / VIP-560PE are the ideal solution for office use as well as installation for Internet
Telephony Service Provider (ITSP) from leading vendors. It's the delivery platform for IP voice services that
makes benefits from the VoIP technology in business class communications services.
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Product Features
•IEEE 802.3af (Power over Ethernet) compliant
•Full-Featured enterprise SIP Desktop Phone
•Full duplex speakerphone (both Mic and Speaker)
•Large 4-level gray scales LCD (240 x 160) with backlight
•Efficient installation deployment of IP PBX solution
•Reversible base stand and wall mount installation options
VoIP Features
•SIP 2.0 (RFC3261) compliant
•Supports up to 4 service domains
•8 programmable buttons
•Supports up to 6 Expansion Module (VIP-560PE)
•Interoperability with leading PLANET IP PBX platforms
•Supports BLF (Busy Lamp Field), BLA (Bridged Line Appearance)
•Voice codec support: G.711(A-Law, u-Law), G.723.1, G.722, G.729 A
•In-band, out-of-band DTMF Relay (RFC 2833) and SIP INFO
•3-Way Conference / Caller ID / Speed Dial
•Call Hold / Mute / Forward / Transfer / Waiting
•Voice processing: VAD, CNG, AEC, Adaptive Jitter Buffer Management
Package Content
The contents of your product should contain the following items:
Enterprise PoE IP Phone VIP-560PE unit
Quick Installation Guide
CD-ROM containing the on-line manual.
RJ-45 cable
Physical Details
The following figure illustrates the front/rear panel of IP Phone.
Front View and Keypad function

Keypad Description
1 Headset
Toggles the headset on or off.
Red light means the feature is enabled.
2 Mute
Toggles the Mute feature on or off.
Red light means the feature is enabled.
3 Message
Typically auto-dials your voice message service.
Red light means have unread voice mail.
4 Service Open or Close the Services menu. (Reserved for customization purpose)
5 Directories Use it to access call logs and corporate directories.
6 MENU Allows you to scroll through menus.
7 Volume Controls the volume and other settings.
8 Conference Connect calling / called party to the conference.
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Status light
Soft Key
Programmable
Button
Navigation
Directories
OK
Service
MENU
Line Key
LCD screen
Headset
Message
Microphone
Mute
Volume
Conference
Transfer
Redial
Hold
Speaker
Back
Number
Keypad

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9 Redial To Redial the last number.
10 Transfer Transfer redirects a connected.
11 Hold Put a call on hold.
12 Number Keypad Basic Call Handling: Press “#” sends out a call (default).
13 Speaker
Toggles the speakerphone on or off.
1) Flashing (Red): There is an incoming call.
2) Steady (Red): Pick up and enter normal call.
14 Line Key
Select the phone line (Call or Answer).
Different colors for different status:
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
3) Yellow-green, flashing: Holding call.
4) Yellow-green, steady: Active call.
15 Soft key Each displays a soft key function. To activate a soft key, press the soft key
button.
16 Programmable Button
Programmable Buttons can be used to bind in order to achieve speed dial.
Turn on BLF:
1) Red, steady: Remote line is busying.
2) Yellow-green, steady: Remote line is idle.
17 Back Return to the standby interface.
18 Navigation
Down: Open “Missed Calls” list.
Left: Open “Received Calls” list.
Right: Open “Dialed Numbers” list.
19 OK To confirm the action.
20 Speaker Hands-free voice of the output.
21 LCD screen 480*160 pixel Color high-definition display.
22 Status light
Red flashing: There is incoming call.
Red, steady: Missed Calls, or phone busy.
23 Microphone Hands-free voice of the input.

Rear View
Keypad Description
1 LAN
RJ-45 connector, for Internet access, connected directly to
Switch/Hub through straight CAT-5 cable.
The LAN interface also can be connected with 802.3af PoE
switch or converter for power supply
2 PC RJ-45 connector, to maintain the existing network structure,
connected directly to the PC through straight CAT-5 cable
3 12V DC 12V DC Power input outlet
4 Handset Jack RJ-22 connector, for telephone handset.
5 Headset Jack
(RJ-22) RJ-22 connector, for ear-phone.
6 Headset Jack
(3.5 mm) 3.5 mm connector, for ear-phone.
7 EXT
To connect the expansion module (VIP-56EXT) at IN port.
Phone
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L Note
Please don’t connect PoE injector and AC adapter to
VIP-560PT/VIP-560PE at the same time, this may make the
effect of current pulse and then cause device damage. Be
noted to power the SIP IP phone either from 802.3af PoE or
AC adapter.
Power Jack
Headset Jack
(RJ-22)
10/100 RJ-45
Ethernet Port
(To LAN)
10/100 RJ-45
Ethernet Port
(To PC)
Headset Jacks
(3.5 mm)
Handset Jack
(RJ-22)
EXT
EXT

Screen Features
This is what your main phone screen might look like with an active call.
Graphic Icon Description
1 Time and Data Display current time and data.
2 Call activity Area Displays calls per line, including caller ID, for the highlighted line.
3 Missed calls tips Show the number of missed calls.
4 Service status
AA: Auto-answer turned on.
Mu: Mute turned on.
HS: Headset turned on.
5
Line Status /
Speed Call
(1) : Line is successfully registered to a SIP server.
(2) : Line is not successfully registered to a SIP server.
(3) : DND turned on in this line.
6 Softkey labels
Each displays a softkey function. To activate a softkey, press the
softkey button.
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1
2
3
4
5
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Chapter 2
Preparations & Installation
Physical Installation
VIP-560PT/560PE: Enterprise PoE SIP IP Phone (2 x RJ-45, 1 x PoE for LAN interface)
Step 1: Handset Connection
Plug Handset Core with Handset and Handset Jack
Step 2a: Connecting Power Adapter and Network
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2
L Note
The power adapter not bundles in standard pacage. Please
use the DC 12V/1A standard power adapter with the unit to
ensure correct functionality.

Step 2b: Connecting Power via PoE interface and Network
In the VIP-560PT/VIP-560PE can be powered without external power, if connecting to an
IEEE802.3af PSE devices such as 802.3af POE injector/hub or 802.3af POE Switch.
Step 3: Foot-stand Adjust
Step 4: Computer Network Setup
Set your computer’s IP address to 192.168.0.x, where x is a number between 2 to 254 (except 1
where is being used for the camera by default). If you don’t know how to do this, please ask your
network administrator.
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L Note
Please don’t connect PoE injector and AC adapter to
VIP-560PT/PE at the same time, this may make the effect of
current pulse and then cause device damage. Be noted to power
the SIP IP phone either from 802.3af PoE or AC adapter.
L Note
Hold the two buttons before adjust the stand angle, bend
the stand without holding the button will damage the stand.

Step 5: Login Prompt
Use web browser (Internet Explorer 6.0 or above) to connect to 192.168.0.1 (type this address in
the address bar of web browser). You’ll be prompted to input user name and password: admin / 123.
Administration Interface
The IP Phone provides GUI (Web based, Graphical User Interface) for machine management and
administration. Key pad administration also available for simple configuration.
Web configuration access
To start IP Phone web configuration, you must have one of these web browsers installed on computer
for management
•Microsoft Internet Explorer 6.0.0 or higher with Java support
Default IP address of IP Phone is 192.168.0.1. You may now open your web browser, and insert
http://192.168.0.1 in the address bar of your web browser to logon IP Phone web configuration page.
IP Phone will prompt for logon username/password, please enter: admin / 123 to continue machine
administration.
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Í Note
In order to connect machine for administration, please
locate your PC in the same network segment (192.168.0.x)
of IP Phone. If you’re not familiar with TCP/IP, please refer
to related chapter on user’s manual CD or consult your
network administrator for proper network configurations.

Chapter 3
Network Service Configurations
Configuring and monitoring your IP Phone from web browser
The IP Phone integrates a web-based graphical user interface that can cover most configurations
and machine status monitoring. Via standard, web browser, you can configure and check machine
status from anywhere around the world.
Manipulation of IP Phone via web browser
Log on IP Phone via web browser
After TCP/IP configurations on your PC, you may now open your web browser, and input
http://192.168.0.1 to logon IP Phone web configuration page.
IP Phone will prompt for logon username/password: root / null (without password)
When users login the web page, users can see the IP Phone system information like firmware version,
company…etc in this main page.
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Network configuration via web configuration interface
Execute your web browser, and insert the IP address (default: 192.168.0.1) of IP Phone in the address
bar. After logging on machine with username/password (default: admin / 123), browse to “Network”
configuration menu:
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Network Parameter Description
IP address LAN IP address of IP Phone
Default: 192.168.0.1
Subnet Mask LAN mask of IP Phone
Default: 255.255.255.0
Default Gateway Gateway of
IP Phone
Default: 192.168.0.254
After confirming the modification you’ve done, please click on the Submit button to apply settings and
the machine will be reboot to make the settings effective.
Connection Type Data required.
Obtain an IP Address Automatically The ISP will assign IP Address, and related information.
Use the Following IP Address In most circumstances, it is no need to configure the
DHCP settings.
Behind xDSL Modem (PPPoE) The ISP will assign PPPoE username / password for
Internet access,
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Please consult your ISP personnel to obtain proper PPPoE/IP
address related information, and input carefully.
If Internet connection cannot be established, please check
the physical connection or contact the ISP service staff
for support information.
L
Hint

Chapter 4
VoIP IP Phone Configurations
General Settings
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Note: The bold type of the following text and following a “button” in table signifies the phone's button
(for example, OK button), and the New Call signifies softkey.
Placing a Call
Here are some easy ways to place a call on IP Phone.
Item Descriptions
Headset
Toggles the headset on or off.
Red light means the feature is enabled.
Mute
Toggles the Mute feature on or off.
Red light means the feature is enabled.
Message
Typically auto-dials your voice message service.
Red light means have unread voice mail.
Service Open or Close the Services menu. (Reserved for customization
purpose)
Directories Use it to access call logs and corporate directories.
MENU Allows you to scroll through menus.
Volume Controls the volume and other settings.
Conference Connect calling / called party to the conference.
Redial To Redial the last number.
Transfer Transfer redirects a connected.
Hold Put a call on hold.
Number Keypad Basic Call Handling: Press “#” sends out a call (default).
Speaker Toggles the speakerphone on or off.
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1) Flashing (Red): There is an incoming call.
2) Steady (Red): Pick up and enter normal call.
If you want to... Then...
Place a call using the
handset
Pick up the handset;
Place a call using a
Speakerphone
Press Speaker button
or Line buttons
or New Call
Place a call using a
headset
Press Headset button.
1）Hear the dial tone.
2）The first line light.
3）Enter number.
4）Press “#”button(default)
or press Send
or wait five seconds (default)
Then send the call.
Redial - Press Redial button to dial the last number or press Navigation
button -Right -> “Dialed number”, select a number, and press Dial or
OK button.
Dial from the
Directory on your
phone
1) Press MENU or OK button -> “Call history”, you can select “Missed
calls”, “Received calls” and “Dialed numbers” or press Navigation
button (in Standby interface) > select “Missed calls” (Down),
“Received calls” (Left)and “Dialed numbers” (Right)
2) Then press OK button or Dial
Place a call while
Another call is active
1) Press Hold button or Hold
2) Enter a number.
3) Press ‘#’ button (default) or press Send to send the number.
L
Tips
You can dial on-hook, without a dial tone (pre-dial). To
pre-dial, enter a number, and then go off-hook by lifting
the handset or pressing Send , Headset or Speaker button.
If you make a mistake while dialing, press Cbutton to erase
digits.
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Placing a Call
Here are some easy ways to place a call on IP Phone.
If you want to... Then...
Place a call using the
handset
Pick up the handset.
Place a call using a
Speakerphone
Press Speaker button or
Line buttons or New Call
Place a call using a
headset
Press Headset button.
1）Hear the dial tone.
2）The first line light.
3）Enter number.
4）Press “#”button (default) or press
Send or wait five seconds (default).
Then send the call.
Redial --Press REDIAL button to dial the last number or press Navigation
button-Right > “Dialed number”, select a number, and press
Dial or OK button.
Dial from the
Directory on your
phone
1) Press MENU or OK button >“Call history”, you can select “Missed
calls”, “Received calls” and “Dialed numbers” or press
Navigation button (in Standby interface) > select “Missed calls”
(down), “Received calls” (left)and “Dialed numbers” (right).
2) Then press OK button or Dial
Place a call while
Another call is active
1) Press Hold button or Hold
2) Enter a number
3) Press ‘#’ button (default) or press Send to send the number.
Answering a call
You can answer a call by simply lifting the handset，or you can use other options if they are available on
IP Phone.
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You can dial on-hook, without a dial tone (pre-dial). To
pre-dial, enter a number, and then go off-hook by lifting
the handset or pressing Send, Headset or Speaker button.
If you make a mistake while dialing, press Cbutton to erase
digits.
L Tips