Poly P009 User manual

Poly Studio
User Guide
2.1 | September 2022 | 3725-62048-008A

Contents
Before You Begin ..............................................................................................................................................................................................4
Audience, Purpose, and Required Skills ............................................................................................................................................... 4
Related Poly and Partner Resources .....................................................................................................................................................4
Privacy Policy ...............................................................................................................................................................................................4
Getting Started ................................................................................................................................................................................................. 5
Poly Studio Overview ................................................................................................................................................................................ 5
Powering On and Off ................................................................................................................................................................................. 5
Navigating Poly Studio .............................................................................................................................................................................. 5
Basic Poly Studio LED Indicators ......................................................................................................................................................7
Poly Studio Remote Control Features ............................................................................................................................................ 7
Poly Studio Privacy Shutter ............................................................................................................................................................... 8
Accessibility Features .............................................................................................................................................................................10
Using Poly Studio ........................................................................................................................................................................................... 11
Set Poly Studio as the Default Audio and Video Device ............................................................................................................... 11
Using Camera Presets .............................................................................................................................................................................11
Tracking Modes ........................................................................................................................................................................................ 12
Presenter Mode .................................................................................................................................................................................. 12
Conversation Mode ........................................................................................................................................................................... 12
People Framing ................................................................................................................................................................................... 12
Connect Poly Studio to a Bluetooth Device ..................................................................................................................................... 13
Configuring Poly Studio Using Poly Lens Desktop .............................................................................................................................. 14
Download and Install the Poly Lens Desktop App ..........................................................................................................................14
Initialize Your Device Using the Setup Wizard ................................................................................................................................14
Pair Poly Studio with a Bluetooth Device .........................................................................................................................................15
Configuring Poly Studio Using Polycom Companion .......................................................................................................................... 16
Initialize the Poly Studio Device Using the Setup Wizard ............................................................................................................16
View Poly Studio Information ...............................................................................................................................................................17
Updating the Poly Studio Firmware ....................................................................................................................................................17
Update the Poly Studio Firmware from Your Computer ........................................................................................................ 17
Update the Poly Studio Device and the Remote Control ....................................................................................................... 18
Poly Studio User Settings .......................................................................................................................................................................18
Control the Device Camera .............................................................................................................................................................18
Configure Advanced Camera Settings ......................................................................................................................................... 18
Pair the Poly Studio Device to a Bluetooth Device ...................................................................................................................19
Configuring Audio Settings ..............................................................................................................................................................20
Poly Studio Admin Settings ................................................................................................................................................................... 21
Log In to Poly Studio Admin Settings ............................................................................................................................................21
Change Your Password .....................................................................................................................................................................21
Configure General Settings ............................................................................................................................................................. 21
Configuring Camera Tracking .........................................................................................................................................................22
Join a Wi-Fi Network .........................................................................................................................................................................24
Delete Known Wi-Fi Networks ...................................................................................................................................................... 25
Configure Bluetooth Settings ......................................................................................................................................................... 26
Configure a Provisioning Server for the Poly Studio Device ................................................................................................. 26
Certificate Signing Requests ........................................................................................................................................................... 27
Import a Configuration File ............................................................................................................................................................. 29
Export a Configuration File to Your Local System .................................................................................................................... 29
Troubleshooting .............................................................................................................................................................................................30
Identifying Issues Using the LED Indicators .....................................................................................................................................30
Restart Your Poly Studio Device ......................................................................................................................................................... 30
Restore Default Settings ........................................................................................................................................................................30
Factory Reset Poly Studio ......................................................................................................................................................................30
Factory Reset Your Poly Studio Device Using Polycom Companion ........................................................................................31
Pair the Bluetooth Remote Control with Poly Studio ................................................................................................................... 31
Troubleshoot the Remote Control ......................................................................................................................................................31
ii

Test Your Camera Audio Input .............................................................................................................................................................31
Display Camera Information On-Screen ...........................................................................................................................................32
Download Log and Crash Files ............................................................................................................................................................. 32
Can’t Upgrade, Reset, or Reboot Poly Studio via Polycom Companion ...................................................................................32
Support ............................................................................................................................................................................................................. 33
iii

Before You Begin
This guide provides overview information and references about the Poly Studio (model P009) USB video bar, an all-in-one
audio-video hub.
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn how to use the
features available with Poly Studio.
Related Poly and Partner Resources
See the following sites for information related to this product.
•Poly Support is the entry point to online product, service, and solution support information. Find product-specific
information such as Knowledge Base articles, Support Videos, Guide & Manuals, and Software Releases on the
Products page, download software for desktop and mobile platforms from Downloads & Apps, and access additional
services.
• The Poly Documentation Library provides support documentation for active products, services, and solutions. The
documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration,
or administration content from any online device.
• The Poly Community provides access to the latest developer and support information. Create an account to access
Poly support personnel and participate in developer and support forums. You can find the latest information on
hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
• The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications
providers deliver high-value business solutions that meet critical customer needs, making it easy for you to
communicate face-to-face using the applications and devices you use every day.
•Poly Services help your business succeed and get the most out of your investment through the benefits of
collaboration. Enhance collaboration for your employees by accessing Poly service solutions, including Support
Services, Managed Services, Professional Services, and Training Services.
• With Poly+ you get exclusive premium features, insights and management tools necessary to keep employee devices
up, running, and ready for action.
•Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and
efficiency of your spaces and devices by providing actionable insights and simplifying device management.
Privacy Policy
Poly products and services process customer data in a manner consistent with the Poly Privacy Policy. Please direct
comments or questions to [e-mail]
4

Getting Started
The Poly Studio USB video bar is an all-in-one video and audio hub for small rooms.
Poly Studio Overview
The Poly Studio USB video bar is a high-quality camera and speakerphone system that integrates an auto-framing camera,
stereo microphones, and stereo speakers.
Poly Studio works with applications that support standard USB devices, such as Polycom RealPresence Desktop, Microsoft
Skype for Business, Microsoft Teams, Zoom, and BlueJeans.
As a USB camera and speakerphone, you can use the Poly Studio USB video bar for audio or video conferencing and as a
speaker for your local devices. You can also use Poly Studio as a Bluetooth device that supports audio calls and streaming
music playback from a mobile device.
You can connect the Poly Studio USB video bar to either a permanently installed PC USB host in the room or to a laptop
that you bring to the room. In all configurations, you primarily connect through USB, with an optional Bluetooth
connection.
If you’re the administrator of the Poly Studio USB video bar, download the Polycom Companion or Poly Lens desktop for
advanced setup options, such as connecting Poly Studio to your Wi-Fi network. You can manage the Poly Studio USB video
bar from Poly Lens or Poly Clariti Manager via Wi-Fi connectivity. See the Poly Documentation Library for more
information about these products.
Highlights of the Poly Studio USB video bar include the following:
• High-fidelity stereo microphones that pick up sound within 3.66 m (12 ft), together with spatial audio to imitate life-like
presence and clarity.
– Poly Studio also supports Polycom Acoustic Fence with Beam Shaping that enables video conferencing in open
workspaces by capturing only the voices within a defined zone.
– The NoiseBlockAI feature listens for times when sound is occurring but no one is talking and automatically mutes
your microphone until you speak.
• Ultra-wide 120-degree field of view that captures 4K UHD video.
• Automatic speaker-tracking technology that zooms in on the person who’s talking without using a remote control or
camera presets. When there’s no active speaker, the group frame function automatically frames all conference
participants as a group.
Note:
Poly Studio supports 4K video when you have the following:
• Software client or conferencing platform that supports 4K
• Monitor that supports 4K resolution
• USB 3.0 cable
• PC capable of 4K graphics with USB 3.0 port (if using software client)
When you use a USB 2.0 cable, the 2K or 4K video resolution requires H.264 support. You can download and install the
UVC 1.5 driver from the Poly Online Support Center to enable H.264 streaming.
Related Links
Configuring Poly Studio Using Polycom Companion on page 16
Powering On and Off
The Poly Studio doesn’t have a power button. When you plug in the power cord, the device turns on.
Navigating Poly Studio
The Poly Studio USB video bar includes an integrated device with a camera, speakers, a microphone array, and a remote
control.
5

Poly Studio Feature Descriptions
Reference Feature Feature Description
1 Camera Camera with a privacy shutter that enables or disables the
video input as you choose
2 Microphone array Stereo microphone that captures audio
3 LED indicators Indicate the status and the tracked speaker
4 Speakers Provide stereo audio output
5 Privacy shutter lever Covers or uncovers the camera lens
6 Remote control pairing Enables the Bluetooth remote control pairing mode
7 Reset Factory resets the Poly Studio device or clears all saved
configurations
6

Basic Poly Studio LED Indicators
The Poly Studio device provides an LED bar above the camera to help you understand its behaviors.
Basic Poly Studio LED Indicators and Status
Indicator Position Status
Chasing white All while alternating Boot initialization in progress
Blinking blue Two in the middle Bluetooth in discovery
Solid blue for three seconds Two in the middle Bluetooth paired
Solid amber Two in the middle Standing by
The privacy cover is open, and the camera
is in sleep mode with no active video
output
Blinking green or white All Incoming call
Solid green or amber Two in the middle Outgoing call
Solid green or white One or two (when in the middle), indicating
the tracked speaker or the direction of the
camera
Working
The lights are green with supported
applications in the following cases:
• Tracking people in group framing and
speaker tracking mode
• Indicating the direction of the camera
that you customize in pan-tilt-zoom
(PTZ) mode
Solid white for three seconds Two in the middle Saving a preset
Solid red All Muted microphone
Blinking red Two in the middle On hold
Poly Studio Remote Control Features
The Poly Studio USB video bar provides a low-energy Bluetooth remote control, which automatically pairs with the device
when you turn it on for the first time.
By default, Poly Studio enables the tracking function, which provides a hands-free experience except for basic buttons like
volume, mute, answer, and hang-up.
The remote control sleeps if it’s inactive for 30 seconds. Press any key or move it to wake it up.
7

Button
Icon
Button Name Description
1 Volume Up/Down Adjust speaker volume.
2 Zoom In/Out Adjust camera zoom in/out when the tracking mode is off.
3 Camera Directions Adjust the direction of camera when the tracking mode is off.
4 Home Resets the camera to its original status when the tracking mode is off.
5Preset 1/2 • Long press to store a camera setting.
• Short press to load a camera setting.
The buttons only work when the tracking mode is off.
6Mute/Unmute Mutes or unmutes the microphone.
Long press the button to set the remote control ready for pairing.
7 Bluetooth Long press to enable other Bluetooth devices to find the device.
8 Tracking Mode Enables or disables the tracking mode.
9 Answer Answers an incoming call or holds/resumes a Microsoft Skype for Business or
Teams call.
10 Hang Up Hangs up a call.
Poly Studio Privacy Shutter
The Poly Studio USB video bar provides a physical cover on the camera lens to protect your privacy.
8

When you slide the shutter lever to the left, the shutter opens and the camera captures the room.
When you slide the lever to the right, the shutter closes and the camera turns off.
9

If you close the camera privacy shutter during a call, the camera status changes from working to standing by, and the LED
lights turn to solid amber.
Accessibility Features
Poly Studio includes a number of features to accommodate users with disabilities.
Accessibility Feature Description
Visual and audio notifications LED indicators let you know when status changes, functions work, and whether
features are enabled. In most cases an audio tone accompanies the LED
changes.
Built-in speaker and microphone Poly Studio has an integrated speaker and microphone that enable you to hear
audio and speak without having to use a headset.
Powerful sound detection The microphones pick up sound within 3.66 m (12 ft). The device includes
spatial audio detection to imitate life-like presence and clarity when you move.
120-degree field of view The ultra-wide view captures your movements without needing to adjust the
camera.
Automatic speaker-tracking The camera automatically tracks and frames the speaker, enabling free
movement.
Tactile buttons The mechanical buttons on the remote control and on the device provide visual
contrast to enable you to control the system and to perform tasks such as
answering calls.
Adjustable volume You can raise or lower the volume using the remote control.
10

Using Poly Studio
Once you plug in the power cable, you can start using the Poly Studio device.
Connect the Poly Studio device to your laptop or computer with the USB cable. Additionally, you can also connect it to
your Bluetooth host devices.
Set Poly Studio as the Default Audio and Video Device
If you use the Poly Studio device with a supported application for video calls, you may need to set Poly Studio as the default
audio and video device for your application.
For a better experience, Poly recommends that you use your Poly device as both the audio and video device for your
meetings. Mixed video and audio sources may impact the performance of certain features. Possible scenarios include:
• If you don’t use the device’s speaker, Audio Echo Cancellation (AEC) may not work and the camera may have issues
tracking the speaker in the room.
• If you don’t use the device’s microphone, the LED indicator can’t show the audio mute status of your meeting.
The following is a general procedure that you can refer to. Your application may use different terms or categories.
You can configure the device to use the external expansion microphone or automatically adjust the input source via
provisioning. For more information, see the Poly Studio Parameters Reference Guide.
Task
1Go to your conferencing application’s Settings.
2Find Audio Device and Video Device.
3Choose Poly Studio as the device for each category, then select Save.
Important: Make sure you use the same Poly Studio audio source. For better audio quality, if you connect the Poly
Studio device to a computer over USB and Bluetooth at the same time, make sure you use the USB option for both
audio input and output of your meeting.
Using Camera Presets
Save two settings for pan, tilt, zoom, and focus for the Poly Studio camera.
Use the presets to adjust the camera to your saved angle directly when group framing and speaker tracking mode is off.
Save a Camera Preset
The two numbered buttons on the Poly Studio remote control serve as preset shortcuts.
Turn off the tracking mode before you use camera presets.
Task
1Adjust the camera to the desired position.
2Long press the 1 or 2 button on the remote control.
The middle LED lights glow white for 3 seconds with a notification sound.
Important: If the button already has a saved setting, your new setting overwrites it.
Load a Camera Preset
If your camera doesn’t track the speaker, use the preset buttons on the remote control to adjust the camera angle.
Turn off the tracking mode before you use camera presets.
Task
»Press the 1 or 2 button on the remote control to load the camera preset for the corresponding button.
11

Tracking Modes
Besides the general group framing and speaker tracking mode, Poly Studio provides more modes for specific scenarios like
conversations or presentations.
The group framing and speaker tracking mode supports 4× digital zoom at most, while the manual zoom supports up to 5×.
Note: You can enable only one mode at a time.
Presenter Mode
Presenter mode frames the main speaker in your meeting room and follows the speaker when the speaker moves.
You can enable presenter mode for meetings where one person is the primary presenter or for distance learning so the
camera always shows the instructor. The camera zooms in to capture both the presenter and the presentation background
(for example, a large screen or a whiteboard) and follows the presenter’s movement.
Presenter mode ends automatically in the following situations:
• Someone other than the speaker faces the device and starts talking.
• The presenter stops talking for a while.
• The presenter walks off camera.
To ensure the best performance of presenter mode, do the following:
• Place the device within 3 m (10 ft) of the speaker.
• Position the device so the camera is level with the speaker’s upper chest instead of eye level. This enables the camera to
capture most of the speaker’s body along with the presentation background.
If you position the camera at the speaker’s eye level, the device may be positioned too high to capture all the content on
the screen. If you position the camera lower than the speaker’s upper chest, the speaker’s head may not appear in the
camera view.
Related Links
Enable Presenter Mode on page 24
Conversation Mode
Conversation mode frames two speakers separately and puts them on the same window in a split view.
Note: Conversation mode is a labs feature that has not been fully tested or supported.
When there’s a continuous and well-balanced conversation between two participants in the meeting, the device’s camera
moves to conversation mode from the group view. Note that the following scenarios don’t evoke conversation mode:
• One of the speakers talks too little or too much.
• Both speakers talk at the same time.
• More than two speakers talk while taking turns.
Conversation mode automatically ends when a third participant starts talking.
Related Links
Enable Conversation Mode on page 23
People Framing
People framing identifies the number of people in a single camera feed and displays them in individual frames.
Note: People framing is a preview feature. A preview feature is a fully tested and supported feature that Poly continues to
develop in alignment with customer feedback.
People framing displays in either portrait view (single row of frames) or mixed view (five frames display), based on the
number of participants identified. If the participants move, the view reframes.
People framing supports a maximum of six individual frames. When the device identifies more than six participants, people
framing changes to group framing, which shows the best view of all participants in a single frame.
12

Enable People Framing (Preview)
Enable People Framing (Preview) for your in Poly Lens Desktop.
Task
1In Lens Desktop, select from the list in the left sidebar.
2Select Controls.
3From the Tracking Mode drop-down menu, select People Framing (Preview).
4To give feedback, launch Poly Lens Desktop (1.1.19 or later), and select Feedback on the right sidebar.
Connect Poly Studio to a Bluetooth Device
Connect the Poly Studio device to a Bluetooth device and use it as the speaker and microphone of the Bluetooth device.
You can pair the Poly Studio device with a mobile phone, a computer or laptop, or a tablet.
Note: The Poly Studio device doesn’t support mixed types of audio and video input. If you connect it to a computer over
USB and Bluetooth at the same time, make sure that your application uses both audio and video input from the Poly Studio
device over USB.
Poly Studio only supports one Bluetooth connection at a time, but you can connect it to a computer over USB and to a
phone over Bluetooth.
Task
1On the remote control, long press Bluetooth to enable the pairing mode.
The LED lights blink blue in the middle during the pairing process.
2On your device, enable Bluetooth and select from the list of available devices.
The middle LED lights keep solid blue for three seconds with a notification sound.
You can start playing music or make phone calls from the Poly Studio speakerphone once you connect.
13

Configuring Poly Studio Using Poly Lens
Desktop
Download Poly Lens Desktop to access configuration options for your Poly Studio USB video bar.
Download and Install the Poly Lens Desktop App
Download the Poly Lens Desktop App to access configuration settings and features.
See the Poly Lens Desktop App User Guide for information on using your device with Poly Lens Desktop.
Note: The Poly Lens application is not supported on Chromebooks at this time.
Task
1Go to the Poly Lens App product page.
2Select the applicable download for your operating system.
3Follow the onscreen installation instructions.
Initialize Your Device Using the Setup Wizard
Use the setup wizard to set up your device for the first time or after a factory reset.
Note: The setup wizard leads you through the minimum configuration steps for your device. You can configure additional
settings after the initial setup.
Task
1Launch .
2Connect your device to your computer.
3After detects your device, select the device from the list in the left sidebar.
4Enter the password (the default password isPolycom12#$).
5Do one of the following:
• Select Import Configuration to import an existing configuration file to set up your device.
1Enter the device name.
2Select and import an existing configuration file.
• Select Begin Setup.
1On the Get Started page, specify the following information:
–Country
–Device Name
–New Device Password: Enter a password that adheres to the onscreen requirements, or select Use Weak
Password to enter a simple password.
2Select Next.
3On the Network page, do one of the following:
– Select the Wi-Fi toggle and configure the Wi-Fi network. Select Next.
– Select Skip to ignore the settings.
4On the Provisioning page, do one of the following:
– Configure the provisioning server and select Next.
– Select Skip to ignore the settings.
6Select Finish.
14

After you choose Next or Skip for the provisioning settings, the Complete page displays with only a Back or Finish
option. You must select Finish to apply the configuration.
Pair Poly Studio with a Bluetooth Device
Connect Poly Studio via Bluetooth to your mobile phone, computer or laptop, or tablet to use Poly Studio as the speaker
and microphone for your paired device.
Before you pair, you must turn on Bluetooth on Poly Studio.
Task
1Launch .
2Connect Poly Studio USB to your computer, and select Poly Studio USB from the list in the left sidebar.
3On the Poly Studio Overview page, select Pair Bluetooth Audio .
4On your device, enable Bluetooth and select Poly Studio from the list of available devices.
You can start playing music or make phone calls from your paired device using the Poly Studio USB speakerphone for
audio.
15

Configuring Poly Studio Using Polycom
Companion
You can configure the Poly Studio USB video bar using the Polycom Companion application.
You can configure the following settings on the Polycom Companion application:
• Audio and video configurations
• Camera control
• Wi-Fi and Bluetooth configurations
• Provisioning configuration
• Software upgrade and reset
• Downloading logs
• Audio test
The Acoustic Fence with Beam Shaping feature and stereo transmit sound are off by default. You must use the Polycom
Companion application to enable them. Download the application at the Poly Online Support Center.
Related Links
Poly Studio Overview on page 5
Initialize the Poly Studio Device Using the Setup Wizard
When you start up the Poly Studio device for the first time, or after you factory reset the system, the setup wizard leads
you through the minimum configuration steps.
Ask your network administrator for the provisioning server used in your deployment before you choose the Server Type.
Note: If you select Auto provisioning mode, make sure that you already have the provisioning server address, username,
and password in your DHCP option 66 or 150. For example, https://username:[e-mail].
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2Enter the administrator password in the Password field (the default password is Polycom12#$).
3Accept the End User License Agreement, and select Sign In.
4Change the default password:
• Optional: Select the Simple Password check box to enter a simple password.
• Enter a password that adheres to the on-screen requirements.
5Select Confirm.
6Select your country, and select Next.
7Optional: Change the device name, or select Skip.
8Optional: Configure Wi-Fi network settings, or select Skip to ignore the settings.
Option Description
Wi-Fi Status Selects On to enable the Wi-Fi function.
Wi-Fi List Shows a list of available Wi-Fi networks.
Autoconnect Selects On to connect to the specified Wi-Fi automatically when
it’s available.
Join Other Network Specifies the network name manually in the SSID field.
16

9Optional: Select Skip to ignore provisioning server settings, or select Provisioning Mode and choose one of the
following options:
•Disable: Disables the provisioning mode.
•Auto: Gets the provisioning server URL from your DHCP option 66 or 150.
•Manual: Configure the following parameters:
Parameter Description
Server Type Select a server type from the drop-down menu:
Choose Polycom Provisioning Services for Poly Lens or Poly Clariti Manager.
Choose HTTPS Server and FTPS Server for your own provisioning server.
Server Address Specifies the server address.
User name and Password Specifies the username and password to log in to the provisioning server.
10 Select Finish.
View Poly Studio Information
You can view the basic information for your Poly Studio device through Polycom Companion.
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom
Companion.
2In the Status section, view the basic information for your Poly Studio device.
3Optional: If you see the following warning message in the Status section, contact Poly Support to report the issue and
the values of the Device Diagnostic Code field: There is an internal issue with your device. Please contact Poly support.
If there is no warning message, you can ignore the Device Diagnostic Code field.
Updating the Poly Studio Firmware
You can update the firmware for your Poly Studio USB video bar using Polycom Companion or directly from your local
computer. Firmware updates are also published to Windows Update as Driver Updates.
Update the Poly Studio Firmware from Your Computer
You can update the firmware from your computer to load beta firmware or if you have a problem with the automatic
firmware update.
For beta firmware, download the beta firmware to your computer. The link to the beta firmware is on the beta software
download page.
Note: If you download the firmware package using Internet Explorer, you may need to change the file extension from .zip
to .dfu.
Note the following about manual firmware updates:
• Use the automatic firmware update whenever possible.
• You can’t update the firmware while the Poly Studio device is streaming video or audio.
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom
Companion.
2Select the Firmware Update tab.
3Select Update from Local File and choose the software build you want to use.
The Polycom Companion application updates the Poly Studio device to the version that you select.
17

Update the Poly Studio Device and the Remote Control
You can use the Polycom Companion application to update the firmware of the Poly Studio device and the remote control.
After the Poly Studio device connects to your computer, the application checks for a new software version from the server
automatically. If the app detects a new version, the app displays a red dot on the Firmware Update tab as a reminder.
Note: Make sure your computer doesn’t enter sleep mode during the firmware update. Otherwise, the update may fail.
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2Select the Firmware Update tab.
The application shows the current version and new version.
3Select Update to update a Poly Studio USB video bar device or a remote control in active mode.
Note: If the remote control is in sleep mode, you can press any button to wake up the remote control.
4Enter the administrator password to start the update (the default password is Polycom12#$).
Note: Do not disconnect the Poly Studio device while installing the update. If it disconnects unexpectedly, you must
finish the update immediately after reconnecting it.
The application displays the new version number and Up-to-Date after the update installs.
Poly Studio User Settings
You can configure camera and audio settings, control the camera, and pair your device to the Poly Studio USB video bar
device through the Polycom Companion or Desktop.
Caution: Don’t unplug the USB cable or power cable of the Poly Studio USB video bar device while changing its settings.
This may cause unexpected errors.
Control the Device Camera
You can enable speaker tracking and control the camera on the Poly Studio device through Polycom Companion.
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2Go to User Settings > Camera Control.
3Control the Poly Studio device through the following functions:
Button Name Description
Zoom In or Out Adjusts camera zoom in or out when the Tracking Mode is off.
Adjust Camera Directions Adjusts the direction of camera when the Tracking Mode is off.
Preset 1 or 2 • Select a preset card, and select Save to save a camera
setting.
• Select a preset card, and select Select to load a camera
setting.
Configure Advanced Camera Settings
You can improve the video quality of the Poly Studio device by configuring advanced camera settings.
18

Room lighting can affect video quality. If the room is too bright or too dark for camera tracking to work properly, you can
improve the video quality by adjusting certain settings in Polycom Companion.
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2Go to User Settings > Camera Control.
3Select Advanced Camera Settings.
4Configure the following camera settings:
Camera Setting Description
Brightness Use the slider to adjust image brightness.
Contrast Use the slider to adjust image contrast.
Saturation Use the slider to adjust color saturation.
Sharpness Use the slider to adjust video sharpness.
White Balance Specifies how the camera compensates for variations in room
light sources.
Select Auto or adjust the value manually. If you adjust manually,
select a color temperature value. The color temperature values,
measured in degrees Kelvin, correspond to the color of the
ambient light in a room.
Backlight Comp Enables or disables backlight compensation.
PowerLine Frequency (Anti Flicker) Change the number to prevent flicker in the video.
5Do one of the following:
• (Windows) Select Apply to save the changes or Default to restore the default settings.
• (Mac) Select Save to save the changes or Reset to restore the default settings.
6(Only for Windows) Select Camera Control to control the camera:
Settings Description
Zoom Adjust camera zoom in or out.
Exposure Select Auto or adjust the exposure number manually.
Pan Adjust the left or right direction of the camera.
Tilt Adjust the up or down direction of the camera.
7Select OK.
Pair the Poly Studio Device to a Bluetooth Device
Connect the Poly Studio device to a Bluetooth device and use it as the speaker and microphone of the Bluetooth device.
You can pair the Poly Studio device with a mobile phone, a computer or laptop, or a tablet.
Note: The Poly Studio device doesn’t support mixed types of audio and video input. If you connect it to a computer over
USB and Bluetooth at the same time, make sure that your application uses both audio and video input from the Poly Studio
device over USB.
19

Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2Go to User Settings > Bluetooth Pair Mode.
3Select Start Pairing.
4On your device, enable Bluetooth and select Poly Studio from the list of available devices.
You can start playing music or make phone calls from the Poly Studio speakerphone once you connect.
Configuring Audio Settings
You can enhance the Poly Studio device audio experience, for example, by boosting the bass.
Enable NoiseBlockAI
When you enable NoiseBlockAI, the Poly Studio device automatically senses the ambient noise in the room and prevents
the noise from transmitting to the far-end during video conferences.
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2Go to User Settings > Audio Settings.
3Set the NoiseBlockAI option to On.
Enable Stereo Audio
When you enable stereo audio, the Poly Studio device uses two audio channels to provide stereo transmit sound in a
conference.
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2Go to User Settings > Audio Settings.
3Set the Stereo option to On.
Enable Stereo Audio for Skype for Business
When you enable stereo audio for Skype for Business, the Skype for Business audio outputs are stereo. The item is
available when you enable the Stereo option.
This feature is available in the Windows version of Polycom Companion only.
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2Go to User Settings > Audio Settings.
3Set the Stereo for Skype for Business option to On.
Enable Audio Bass Boost
Enable this feature to amplify low frequencies in the audio output.
Task
1Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom
Companion.
2Go to User Settings > Audio Settings.
3Set the Bass Boost option to On.
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