Poly Studio P21 User manual

USER GUIDE 1 | April 2021 | 3725-87328-001A
Poly Studio P21
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Contents
Before You Begin................................................................................................2
Audience, Purpose, and Required Skills.............................................................................2
Related Poly and Partner Resources..................................................................................2
Privacy Policy........................................................................................................... 2
Getting Started................................................................................................... 3
Complete Initial Setup on macOS....................................................................................... 3
Complete Initial System Setup on Windows....................................................................... 4
Poly Studio P21 Hardware Overview.................................................................................. 4
Use the Poly Studio P21 Personal Meeting Display Privacy Shutter.................................. 7
Computer and Cable Requirements....................................................................................7
LED Status Indicators......................................................................................................... 8
Basic Tips for Great Video Conferences.............................................................................8
Advanced Tips for Great Video Conferences......................................................................9
Accessibility Features....................................................................................................... 10
Users Who Are Deaf or Hard of Hearing ...............................................................10
Users Who Are Blind, Have Low Vision, or Have Limited Vision........................... 10
Users with Limited Mobility .................................................................................... 11
Using Your Poly Studio P21 Personal Meeting Display................................12
Default Studio P21 Features............................................................................................. 12
Download and Install the Poly Lens Desktop App............................................................ 12
Set Poly Studio P21 Personal Meeting Display as the Default Audio and Video Device..13
Adjust Speaker Volume.....................................................................................................13
Mute or Unmute Microphone.............................................................................................13
Change Your Audio Device with the Headset Button........................................................13
Adjust Vanity Lighting Brightness......................................................................................14
Charge a Device with the Built-In Wireless Charger ........................................................ 14
Turn LED Status Indicators On or Off............................................................................... 14
Restart Your Device.......................................................................................................... 14
Updating Firmware............................................................................................................15
Troubleshooting............................................................................................... 16
Device Displaying a Black Screen after DisplayLink Firmware Update............................ 16
Microphone Mute Isn't Synced with Microsoft Teams....................................................... 16
Screen Stays Blank After Connecting USB Cord..............................................................16
1

Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Related Poly and Partner Resources
This guide contains overview information, procedures, and references you can use to perform tasks with
your Poly Studio P21 personal meeting display.
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to
learn more about the features available with their Studio P21 personal meeting display.
You can use the features in this guide without having Lens Desktop installed on your connected
computer.
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Poly Online Support Center is the entry point to online product, service, and solution support
information including Video Tutorials, Documents & Software, Knowledge Base, Community
Discussions, Poly University, and additional services.
▪ The Poly Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Poly Community provides access to the latest developer and support information. Create an
account to access Poly support personnel and participate in developer and support forums. You can
find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
▪ The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified
communications providers deliver high-value business solutions that meet critical customer needs,
making it easy for you to communicate face-to-face with the applications and devices you use every
day.
▪ The Poly Services help your business succeed and get the most out of your investment through the
benefits of collaboration.
Privacy Policy
Poly products and services process customer data in a manner consistent with the Poly Privacy Policy.
Please direct comments or questions to [e-mail]
2

Getting Started
Topics:
▪Complete Initial Setup on macOS
▪Complete Initial System Setup on Windows
▪Poly Studio P21 Hardware Overview
▪Use the Poly Studio P21 Personal Meeting Display Privacy Shutter
▪Computer and Cable Requirements
▪LED Status Indicators
▪Basic Tips for Great Video Conferences
▪Advanced Tips for Great Video Conferences
▪Accessibility Features
Before you use your device, familiarize yourself with its features.
Complete Initial Setup on macOS
When you power on your device for the first time, you may need to complete initial system setup so that
your device properly displays the attached computer's output.
Note: You must download and install the DisplayLink software for your device to work.
If you want to use your Studio P21 personal meeting display in a single monitor configuration, you must
complete the initial setup with a different monitor connected to your computer. After completing the initial
setup, you can then use your Studio P21 device in a single monitor setup.
f the driver firmware in your Studio P21 device doesn't match what is on your computer, you may see a
black screen with an hourglass while your device updates to the latest driver firmware. If you update your
macOS, you must restart the DisplayLink Manager app.
Procedure
1. In a web browser, go to the DisplayLink Downloads page.
2. Select macOS.
3. Go to the DisplayLink Manager 1.3 release, and then select Download.
Your Studio P21 supports macOS version 10.14.6 or later.
4. Review the Terms and Conditions, and then select Accept.
5. Select the downloaded file to start the installation process.
6. Go into Applications, and then start DisplayLink Manager.
7. Select DisplayLink Manager from your menu bar.
8. Allow Screen Recording.
9. Select the Automatic startup check box.
3

If you don't select Automatic startup check box, you must restart the DisplayLink Manager app
every time you restart or turn on your computer.
10. From inside the DisplayLink Manager app, download and install the Login screen extenstion
status tool.
If you don't install the Login screen extension status tool, your Studio P21 may not work
properly after you restart your computer.
Related Links
Device Displaying a Black Screen after DisplayLink Firmware Update on page 16
Screen Stays Blank After Connecting USB Cord on page 16
Complete Initial System Setup on Windows
When you power on your device for the first time, you may need to complete initial system setup so that
your device properly displays the attached computer's output.
If you want to use your Studio P21 personal meeting display in a single monitor configuration, you must
complete the initial setup with a different monitor connected to your computer. After completing the initial
setup, you can then use your Studio P21 device in a single monitor setup.
f the driver firmware in your Studio P21 device doesn't match what is on your computer, you may see a
black screen with an hourglass while your device updates to the latest driver firmware.
Procedure
1. In a web browser, go to the DisplayLink Downloads page.
2. Select Windows.
3. Select Legacy Drivers.
4. Go to the 10.1 release, and then select Download.
5. Review the Terms and Conditions, and then select Accept.
6. Select the downloaded file to start the installation process.
7. Follow the installation instructions.
Related Links
Device Displaying a Black Screen after DisplayLink Firmware Update on page 16
Screen Stays Blank After Connecting USB Cord on page 16
Poly Studio P21 Hardware Overview
The following figures display the hardware features on the Poly Studio P21 personal meeting display. The
table lists each feature numbered in the figures.
Getting Started
4

Front View
Poly Studio P21 Feature Descriptions
Ref. Number Feature Feature Description
1 Camera Camera with a privacy shutter that
you can manually open or close
2 Ambient light sensor Detects the ambient light level and
automatically adjusts vanity lighting
brightness
3 Rocket button Play or pause media.
4 Partner button Shows the default partner
conferencing application. If there’s
no default application, the button is
blank.
5 Volume buttons Adjusts the volume of the built-in
speakers or attached headset
Getting Started
5

Ref. Number Feature Feature Description
6 Mute button Mute or unmute the microphone
during an active call
7 Headset button Toggle between the built-in
speakers and microphone and an
attached 3.5 mm headset. This
button doesn't display if you don't
connect a 3.5 mm headset
8 Vanity lighting Adjustable vanity lights for
improving lighting conditions during
a meeting
9 Speakers Audio output
10 LED indicators Indicates the personal meeting
display's status
11 Wireless charger Charge compatible phones and
headsets by placing them on the
wireless charging area
System Ports
Poly Studio P21 Port Descriptions
Ref. Number Description
1 3.5 mm headset port
2 Power cord port
Getting Started
6

Ref. Number Description
3 USB-A ports
4 USB-C port (you must use the USB-C end of the
supplied cable to connect to your device)
5 Security lock
6 Vanity lighting control
Related Links
Screen Stays Blank After Connecting USB Cord on page 16
Use the Poly Studio P21 Personal Meeting Display
Privacy Shutter
The Poly Studio P21 personal meeting display provides a built-in physical cover that blocks the camera
lens to protect your privacy.
Closing the shutter mutes your video.
Procedure
»Do one of the following on the top of your device:
▪ Move the slider to the right to close the shutter.
▪ Move the slider to the left to open the shutter.
Computer and Cable Requirements
Make sure that your computer and USB connections meet the following requirements to use a Poly
Studio P21 personal meeting display.
Your computer or laptop must have one of the following operating systems:
Getting Started
7

▪ Windows 10 version 1803 or later
▪ macOS version 10.14.6 or later
Note the following limitations with USB connections:
▪ The cable that came with your device is directional. The side with the USB-C to USB-A adapter
must connect to your computer.
▪ Using a third-party USB-C to USB-C cable could affect device performance or may not work at all.
▪ Using a third-party USB-C to USB-A adapter may affect video quality.
▪ Connecting your webcam to a USB 2.1 or 2.0 port may prevent you from receiving full 1080p video
from your device.
LED Status Indicators
The device provides an LED below the monitor to help you understand the device’s behaviors. The
following table lists each LED and its associated status.
Basic Poly Studio P21 LED Indicators Status
Indicator Status
Solid white USB is connected, device is powered on, and idle
Blinking blue starting at and expanding from the middle Wireless charger is charging device
Pulsing amber Firmware update in progress
Fluttering or solid green Incoming call
Solid green Device is in a call
Pulsing red A call is on hold
Solid red Audio is muted
Solid sea foam Light increases and decreases as you adjust the
volume. Blinks twice when you reach minimum or
maximum volume
Basic Tips for Great Video Conferences
Use the following basic tips and guidelines to enhance or improve your experiences during video
conferences.
▪Mount and position the camera so that your eyes are level with the top third of your screen and your
face appears in the middle area of the video stream.
Getting Started
8

▪ Avoid wearing bright colors, all-light or all-dark clothing, or very busy patterns like small checks or
narrow stripes. Light pastels and muted colors look the best on the screen.
▪ Preview your video stream before you join a meeting to make sure that you don’t have shadows on
your face and that your camera settings are configured correctly.
▪ Speak in your normal voice.
Advanced Tips for Great Video Conferences
Use the following advanced tips and guidelines to enhance or improve your experiences during video
conferences.
Camera and People Positioning
▪ Try not to fidget too much, especially if you’re the only one on camera.
▪ Include all the people in the room (if possible), or introduce everyone in the room at the beginning of
a meeting.
▪ Keep the view focused on people and not the background or room furnishings.
▪ In an office, position the camera to an appropriate angle and consider disabling the tracking feature
to avoid capturing potential distractions in your video (for example, other people, pets, or TVs).
Clothing, Furnishings, and Backgrounds
▪To avoid disruptions, exclude the following from the camera view: light sources, tables, chairs,
walls, busy decorations, and the floor.
▪ To avoid funny effects, wear clothes that contrast with the background instead of blending into it and
make sure nothing in the background seems to stick out of anyone’s head.
▪ Avoid glossy tabletops, strong colors, or bold wood grain in the room. The best table surface color is
a flat satin finish in neutral gray.
▪ A wall that’s painted light gray with a touch of blue works best as a background. Video conferencing
systems use a gray or blue reference image to process the video, so a background in that color
helps to enhance the video you send.
Getting Started
9

▪ Try to keep dry-erase whiteboards out of the camera field of view. Be aware that other people in the
meeting might see what’s written on the whiteboards.
Lighting
▪ Close any curtains, drapes, or blinds over your windows. Daylight is a variable light source and can
conflict with interior room lighting.
▪Bright lighting increases the range of in-focus objects, but inappropriate direct lighting might make
you look harsh or somber. Poly recommends using indirect fluorescent lighting in a midrange,
neutral color temperature (3600 K to 4500 K). You can find the color temperature of your lighting on
the packaging.
Audio and Noise
▪ Mute your audio when you’re silent or before you move your audio device.
▪ Keep your windows and doors closed to minimize unwanted noises.
▪ Close any drapes or blinds over your windows. The glass from windowpanes can cause issues with
acoustics due to reflection.
Accessibility Features
Poly products include a number of features to accommodate users with disabilities.
Users Who Are Deaf or Hard of Hearing
Your personal meeting display includes accessibility features for users who are deaf or hard of hearing to
use the device.
The following table lists the accessibility features for users who are deaf or hard of hearing.
Accessibility Features for Users Who Are Deaf or Hard of Hearing
Accessibility Feature Description
Status indicator lights The personal meeting display uses LEDs to indicate
some statuses, including if your microphone is muted.
Adjustable volume You can increase or decrease the volume of the
personal meeting display's speakers.
Users Who Are Blind, Have Low Vision, or Have Limited Vision
Your personal meeting display includes accessibility features for users who are blind, have low vision, or
have limited vision to use the device.
The following table lists the accessibility features for users who are blind, have low vision, or have limited
vision.
Getting Started
10

Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision
Accessibility Feature Description
Mute and unmute An audible tone plays when you mute and unmute
calls.
Volume level A matching audible tone plays when you adjust the
volume (volume increases or decreases as you adjust
volume).
Users with Limited Mobility
Your personal meeting display includes accessibility features to enable users with limited mobility to use
various device features.
The following table lists the accessibility features for users with limited mobility.
Accessibility Features for Users with Limited Mobility
Accessibility Feature Description
Built-in speaker and microphone Your personal meeting display has an integrated
speaker and microphone that enable you to hear audio
and speak without having to use a headset.
Getting Started
11

Using Your Poly Studio P21 Personal
Meeting Display
Topics:
▪Default Studio P21 Features
▪Download and Install the Poly Lens Desktop App
▪Set Poly Studio P21 Personal Meeting Display as the Default Audio and Video Device
▪Adjust Speaker Volume
▪Mute or Unmute Microphone
▪Change Your Audio Device with the Headset Button
▪Adjust Vanity Lighting Brightness
▪Charge a Device with the Built-In Wireless Charger
▪Turn LED Status Indicators On or Off
▪Restart Your Device
▪Updating Firmware
Connect the Poly Studio P21 personal meeting display to your laptop or computer with the provided USB
cable. Once you plug in the device, you can start using the Poly Studio P21 personal meeting display.
Default Studio P21 Features
Several features are enabled by default on your device. You can change or disable some of these
features using Poly Lens Desktop App.
The following features are enabled by default:
▪The volume of any playing media automatically lowers when you make or receive a call
▪ Vanity lights that come on when you enter a call
▪ Wireless charging
Download and Install the Poly Lens Desktop App
Download the Poly Lens Desktop App to access configuration settings and features for your Poly Studio
P Series devices.
See the Poly Lens Desktop App User Guide for information on using your device with Poly Lens Desktop.
Procedure
1. Go to the Poly Lens App product page.
2. Select the applicable download for your operating system.
3. Follow the onscreen installation instructions.
12

Set Poly Studio P21 Personal Meeting Display as the
Default Audio and Video Device
When you use the Poly Studio P21 with a supported application for video calls, you may need to set it as
the default audio and video device of your conferencing application.
The following is a general procedure that you can refer to. Your conferencing application may use
different terms or categories.
Procedure
1. Go to your conferencing application's Settings.
2. Find Audio Device and Video Device.
3. Choose your Poly Studio P21 personal meeting display as the device for each category.
Adjust Speaker Volume
Adjust the audio before or during a call to improve your meeting experience.
Using the built-in buttons changes the volume for the current audio output device (built-in speakers or 3.5
mm headset).
Procedure
»On your personal meeting display, press + or - to raise and lower the volume.
Mute or Unmute Microphone
To prevent distractions for the speaker and meeting participants, you can mute your microphones, and
unmute when you're ready to speak.
Procedure
»Press Mute to mute and unmute your microphone.
When you mute the microphone, the LED bar is red.
Change Your Audio Device with the Headset Button
Use your personal meeting display's headset button to toggle between the built-in microphone and
speakers or a connected 3.5 mm headset for audio input and output.
You must plug in a 3.5 mm headset for the button to display on your device.
Pressing the Headset button cycles through the available audio input and output options.
Procedure
»Press Headset .
Using Your Poly Studio P21 Personal Meeting Display
13

Note: Your call may be put on hold for up to 5 seconds when using the headset button during a
Microsoft Teams call.
Adjust Vanity Lighting Brightness
Adjust the vanity lighting brightness to improve lighting for video conference calls.
Procedure
»On the side of your personal meeting display, slide your finger up or down the touch pad to
increase or decrease brightness.
Charge a Device with the Built-In Wireless Charger
You can charge devices wirelessly, using the stand of your personal meeting display.
You must have a wireless charging capable device. You must have your computer connected for the
wireless charger to work.
Note the following when using your wireless charger:
▪ Having paper or other items between the base and your phone can reduce your device's ability to
charge your device.
▪ Cases made of metal and attachments such as magnets, cards, and grips can interfere with
charging.
Procedure
»Place your device, screen up, on the center of the personal meeting display's stand.
Your Studio P21 LEDs light blue for a short time when your device starts charging.
Turn LED Status Indicators On or Off
If the LED status light at the bottom of the unit is distracting in calls, you can turn them off.
Procedure
»Press and hold + and - simultaneously for one second.
Restart Your Device
If you encounter issues with your device, you can try restarting it.
Procedure
»Unplug the USB cable from your computer and plug the cable back into your computer.
The device powers off and restarts after you plug it back in. You may need to reselect the device
as the default audio and video device for your conferencing software.
Using Your Poly Studio P21 Personal Meeting Display
14

Updating Firmware
You must use the Poly Lens Desktop app to update your device.
For more information on updating your device, see the Poly Lens Desktop App User Guide.
Using Your Poly Studio P21 Personal Meeting Display
15

Troubleshooting
Topics:
▪Device Displaying a Black Screen after DisplayLink Firmware Update
▪Microphone Mute Isn't Synced with Microsoft Teams
▪Screen Stays Blank After Connecting USB Cord
Refer to the following topics to help you diagnose and fix problems while using your device.
Device Displaying a Black Screen after DisplayLink
Firmware Update
After updating the DisplayLink firmware on your computer and connecting your Studio P21 device, the
device's screen continues to display a black screen.
Procedure
»Do one of the following:
▪ Unplug the power cable from your device and plug the cable back into your device.
▪ Restart the attached computer.
The device displays a black screen with an hourglass and then starts displaying your desktop.
Related Links
Complete Initial Setup on macOS on page 3
Complete Initial System Setup on Windows on page 4
Microphone Mute Isn't Synced with Microsoft Teams
When using a Mac and running multiple conferencing applications, muting the microphone using
Microsoft Teams or the device's microphone mute button, the mute status becomes desynced between
the device and the Teams app.
When running multiple conferencing applications on your computer (like Zoom and Skype for Business),
they can interfere with the Teams microphone mute behavior on your device.
Procedure
»Close all other conferencing applications on your computer before placing your Teams call.
Screen Stays Blank After Connecting USB Cord
After connecting the supplied USB cord to your computer and your Studio P21, the device's screen
remains blank.
The supplied USB cable isn't bidirectional.
16

Procedure
1. Plug the USB-C only end of the cable into your Studio P21.
2. Plug the end of the cable with the USB-A to USB-C adapter into your computer.
Related Links
Complete Initial Setup on macOS on page 3
Complete Initial System Setup on Windows on page 4
Poly Studio P21 Hardware Overview on page 4
Troubleshooting
17