Poly VVX 250 User manual

In Indiantown: 597-2111 | Outside of Indiantown: 772-597-3423
www.itsfiber.com
Keys Key Description
Main Menu key – Access to home screen.
Headset key – Toggle between handset and headset
options
Speakerphone key – Toggle between handset and
speakerphone
Mute key – Mutes the microphone; Press button
again to unmute a call.
Volume keys – Controls the volume levels of phone
calls and the ringer.
Basic Handset Functions
Note: You can only have one active call in progress
on your phone handset.
Make a Call
Lift the handset, or press or . Dial the phone number and press
Send. Or enter the phone number, press Dial and pick up the handset.
Answer a Call
To answer a call, pick up the handset. To answer using the speaker-
phone, press or tap Answer soft key. To answer with a headset,
press
To answer a new call while on an active call, tap Answer; current call
will be held.
Redial
Press the Redial key to call a recently dialed number.
End Calls
To end an active call, replace the handset, or you can press or
or, press End Call. To end a held call, highlight the held call an press
Resume. Press End Call.
Hold and Resume Calls (Multiple calls can be on hold)
Hold a call: Highlight the call and press Hold or .
Resume a call: Highlight the held call, press Resume or again.
Transfer Calls
From Calls view, press Transfer or , then choose Blind or Consulta-
tive. Dial a number or choose a contact.
Phone Views (Screens)
Phone Views
Your phone has three main views/screens: Main Menu, Calls and Lines (de-
fault). You can access the Main Menu and Lines screens at any time. You can
view any of the screens on your phone from the other screen views. To change
views/screens:
• Press for Main Menu, Lines or Calls screen view
• From Main Menu, press to alternate between Calls and Lines view.
Main Menu Screen View
The Main Menu view displays menu and options
for settings and device information and
access to phone functions. You can use the
right, left, up and down arrow keys to display
more icons.
Lines Screen View
Lines view displays phone lines, favorites
(if applicable) and conditional soft keys.
If your phone is idle, you can press the
Line key to access the Dialer.
Calls Screen View
Displays all Active and Held calls. This screen is available when you have
Active or Held calls in progress. Color indicates the status:
• Dark Green - Active Call
• Bright Blue - Incoming Call
• Dark Blue - Held Call
Poly VVX
250/350/450
Quick Reference Guide
These quick tips apply to 250, 350 and 450 VVX IP Phone Models
t VVX 250 IP Phone
VVX 350 IP Phone
u
t VVX 450 IP Phone

If you have any additional questions not addressed on this guide, call us:
In Indiantown: 597-2111 | Outside of Indiantown: 772-597-3423, or visit: www.itsfiber.com
Basic Handset Functions Continued
Blind or Consultative Transfers
If you choose Blind, the call is transferred immediately.
If you choose Consultative, press the Transfer soft key or press after speaking with your contact.
To Transfer directly to Voicemail: press Transfer, then choose Blind, followed by #and the extension number.
Viewing Recent Calls
You can view placed, received and missed calls. From Lines view, select Directories, then select Recent Calls to view your Recent Calls list.
From the Recent Calls list, press Sort to sort and order calls, press Type to display certain calls.
Initiate A Conference Call
You can initiate a conference call with up to 24 contacts. To initiate a conference, call a contact, then select Conference and call your next con-
tact. When your contact answers, select Conference. Repeat as needed to add call participants.
To join two calls into a conference call: Join an Active and Held call into a conference from the Calls screen, by selecting Join.
Manage Conference Calls
To manage ALL conference participants, do one of the following: Select Hold to hold all participants or select Mute to mute all participants.
To manage individual participants, do one of the following: Select Far Mute to mute the participant, select Hold to place the partcipant on hold,
select Remove to remove the participant from the conference* or select Information to view information for the participant.
*You can create a separate call with the participant after removing from the conference.
Using Do Not Disturb
To enable or disable ringing, tap DND from Main Menu. When Do Not Disturb is enabled, the DND icon, , displays in the status bar.
Using Voicemail from Handset
Voicemail
When you have a new voicemail message, the messages icon displays on your line.
• To access Voicemail system: Select Messages or press .
• Select Message Center > Connect.
• Enter your unique PIN followed by the # key. Press appropriate key, below then follow audio prompts in the main menu.
• To listen to your voice messages: Press 1
• To send a message: Press 2
• To change your mailbox greetings: Press 3
• To change your settings: Press 4
• To access deleted messages: Press 6
• To exit Voicemail system: Press *
• After listening to a Voicemail Message:
- To save/archive a message: Press 2
- To delete a message: Press 3
- To send a copy of a voice message to another extension: Press 5, then the extension number.
VVX 250 IP Phone VVX 350 IP Phone VVX 450 IP Phone