Polycom Integra VVX 500 User manual

Barracuda Phone System
Polycom VVX-500 VoIP Phone Quick Reference Guide 1 / 4
Polycom VVX-500 VoIP Phone Quick Reference Guide
https://campus.barracuda.com/doc/45712772/
This article explains the basic operation of the Polycom VVX-500 VoIP phone.
Soft Keys
The four buttons immediately below the LCD display are soft keys.
Each soft key performs the action displayed immediately above it.
Soft key behavior is context sensitive – the associated soft key action changes according to the
current phone state.
Place a Call
Enter the desired internal extension or external number.
Lift the receiver or press the speakerphone button to call.
Voicemail Access
To access voicemail messages, press the Messages button on the touch-screen display.
Depending on your system configuration, you may be asked for your voicemail passcode.
Last Number Redial
Press the right arrow key to bring up the Placed Calls list.
Use the up/down arrow keys to select a number to redial.
Press the Dial soft key.

Barracuda Phone System
Polycom VVX-500 VoIP Phone Quick Reference Guide 2 / 4
Call Hold
To place a call on hold, press the (Hold) key.
To resume the call, press the Resume soft key.
Call Transfer
Attended Transfer
To transfer a call, press the (Transfer) key.
Dial the destination number, then press Dial.
When the destination party answers, announce the caller, and press Transfer again to
complete the transfer.
Blind Transfer
To transfer a call, press the Blind soft key and enter the destination number.
Press Dial to connect the remote party to the destination, and disconnect yourself from the call.
Ad-Hoc Conference / 3-Way Calling
Place (or receive) a call.
To add another party to the call, press the Confrnc soft key.
Enter the destination number or extension and press Dial.
When the destination party answers, press Confrnc again.
All parties join a 3-way call.
Do Not Disturb
Press the DND soft key. The display shows the icon.
To resume normal operation, press the DND soft key again.
Call Forwarding
To enable call forwarding, press the Forward soft key.

Barracuda Phone System
Polycom VVX-500 VoIP Phone Quick Reference Guide 3 / 4
If the phone has multiple lines, select the line to forward.
Select the type of forwarding, select a destination, then press the Enable soft key.
The phone display indicates call forwarding is enabled.
To disable, press the Forward soft key, select type, then press Disable.
Ringer and Handset Volume
To change the ringer volume, when the phone is idle, press the (–) or (+) button at the bottom
of the keypad.
To change the volume of a call, during an active call, press the (–) or (+) buttons to adjust the
volume of the handset, speakerphone, or headset, whichever is active.
Directories
Press the Home key, arrow over to Directories, and press the OK key.
Select Contact Directory and press the OK key.
Use the up/down arrows to select a contact.
Press the Dial soft key to call the contact.

Barracuda Phone System
Polycom VVX-500 VoIP Phone Quick Reference Guide 4 / 4
Figures
worddav5845302b544dd0cf4d0aa01b29d369f7.png1.
worddav4f7adb1c08bb98bd0831fc7ccce29202.png2.
worddav68c1a6cbfbc92bde6232a4e031e27c15.png3.
worddav4e587e50bdbfcfc814b622dab8a255ae.png4.
© Barracuda Networks Inc., 2019 The information contained within this document is confidential and proprietary to Barracuda Networks Inc. No
portion of this document may be copied, distributed, publicized or used for other than internal documentary purposes without the written consent of
an official representative of Barracuda Networks Inc. All specifications are subject to change without notice. Barracuda Networks Inc. assumes no
responsibility for any inaccuracies in this document. Barracuda Networks Inc. reserves the right to change, modify, transfer, or otherwise revise this
publication without notice.