Ricoh A2 User manual

Operating Instructions
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read "Safety Information"
before using the machine.

How to Read This Manual
Symbols
The following set of symbols is used in this manual.
Indicates a situation that may result in malfunction if instructions are not followed. Be sure to read the
instructions.
Indicates supplementary relevant information.
Indicates where you can find further relevant information.
[ ]
Indicates the names of keys that appear on the computer screen.
Notes
Contents of this manual are subject to change without prior notice.
Certain options might not be available in some countries. For details, contact your local dealer.
Some illustrations in this manual might be slightly different from the machine.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
About the Abbreviation
In these sheets, we use the term RC Gate as an abbreviation of Remote Communication Gate A2 for
@Remote office NX. Generally, "administrator" refers to the "RC Gate administrator," unless otherwise
specified in this Manual.
Screens
The explanations in this manual use screen images from Windows 7 and Internet Explorer 9.0. If you use
different OS, screen images may differ. However, you can perform the same steps.
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Manuals for This Equipment
The following manuals describe procedures to operate and maintain this equipment. For safe and
efficient operation of this equipment, all users should read and follow the instructions carefully.
Operating Instructions (this manual)
Provides all of the information on how to use this equipment. Perform the procedures in this manual
after you have completed the procedures in "Safety Information/Setup Guide".
Safety Information/Setup Guide
Provides the information on safe usage of this equipment and how to install/set up it.
• You need not perform the registration procedures explained in this manual if a customer engineer
has already registered your equipment. However, in order to operate and maintain the equipment,
you must read this manual carefully.
• Adobe Acrobat or Adobe Reader is necessary to view this manual in PDF format.
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Important
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this product, losses of data, or the use or non-use of this
product and operation manuals provided with it. You are responsible for taking protective measures
against computer viruses, worms, and other harmful software.
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Laws and Regulations
User Information on Electrical & Electronic Equipment
Users in the countries where this symbol shown in this section has been specified in
national law on collection and treatment of E-waste
Our Products contain high quality components and are designed to facilitate recycling.
Our products or product packaging are marked with the symbol below.
The symbol indicates that the product must not be treated as municipal waste. It must be disposed of
separately via the appropriate return and collection systems available. By following these instructions
you ensure that this product is treated correctly and help to reduce potential impacts on the environment
and human health, which could otherwise result from inappropriate handling. Recycling of products
helps to conserve natural resources and protect the environment.
For more detailed information on collection and recycling systems for this product, please contact the
shop where you purchased it, your local dealer or sales/service representatives.
All Other Users
If you wish to discard this product, please contact your local authorities, the shop where you bought this
product, your local dealer or sales/service representatives.
For Turkey only
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Üretici:
Ricoh Company, Ltd.
8-13-1 Ginza,
Chuo-ku, Tokyo 104-8222 Japan
[phone](English only/Sadece İngilizce)
Environmental Advice for Users
Users in the EU, Switzerland and Norway
Consumables yield
Please refer to either the User's Manual for this information or the packaging of the consumable.
Recycled paper
The machine can use recycled paper which is produced in accordance with European standard
EN 12281:2002 or DIN 19309. For products using EP printing technology, the machine can print
on 64 g/m2 paper, which contains less raw materials and represents a significant resource
reduction.
Duplex printing (if applicable)
Duplex printing enables both sides of a sheet of paper to be used. This saves paper and reduces
the size of printed documents so that fewer sheets are used. We recommend that this feature is
enabled whenever you print.
Toner and ink cartridge return program
Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with
local regulations.
For details about the return program, please refer to the Web page below or consult your service
person.
https://www.ricoh-return.com/
Energy efficiency
The amount of electricity a machine consumes depends as much on its specifications as it does on
the way you use it. The machine is designed to allow you to reduce electricity costs by switching to
Ready mode after it prints the last page. If required, it can immediately print again from this mode.
If no additional prints are required and a specified period of time passes, the device switches to an
energy saving mode.
In these modes, the machine consumes less power (watts). If the machine is to print again, it needs
a little longer to return from an energy saving mode than from Ready mode.
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For maximum energy savings, we recommend that the default setting for power management is
used.
Products that comply with the Energy Star requirement are always energy efficient.
Note for the Battery and/or Accumulator Symbol (For EU countries only)
In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II,
the above symbol is printed on batteries and accumulators.
This symbol means that in the European Union, used batteries and accumulators should be disposed of
separately from your household waste.
In the EU, there are separate collection systems for not only used electrical and electronic products but
also batteries and accumulators.
Please dispose of them correctly at your local community waste collection/recycling centre.
Notes to users in the United States of America
Notes on lamp(s) inside this machine
Notes to users in the state of California
Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/
perchlorate
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TABLE OF CONTENTS
How to Read This Manual................................................................................................................................. 1
Symbols...........................................................................................................................................................1
Notes...............................................................................................................................................................1
About the Abbreviation..................................................................................................................................1
Screens............................................................................................................................................................1
Manuals for This Equipment...............................................................................................................................2
Important............................................................................................................................................................. 3
Laws and Regulations.........................................................................................................................................4
User Information on Electrical & Electronic Equipment............................................................................... 4
Environmental Advice for Users.................................................................................................................... 5
Note for the Battery and/or Accumulator Symbol (For EU countries only).............................................. 6
Notes to users in the United States of America............................................................................................6
1. About the RC Gate
What Can be Done with the RC Gate............................................................................................................11
Outline of the System....................................................................................................................................... 12
Notes on an Environment Using both IPv4 and IPv6................................................................................13
Guide to Equipment......................................................................................................................................... 14
Front.............................................................................................................................................................. 14
Back.............................................................................................................................................................. 15
About Options.................................................................................................................................................. 16
About the RC Gate Monitor............................................................................................................................ 17
Users of the RC Gate Monitor.....................................................................................................................17
To Start the RC Gate Monitor..................................................................................................................... 18
To Close the RC Gate Monitor................................................................................................................... 19
2. Setting up the RC Gate
Preparation for Use..........................................................................................................................................21
Specifying the Device Settings....................................................................................................................21
Checking Versions for CC Conformance...................................................................................................22
Settings on Installation..................................................................................................................................... 24
Date/Time Settings......................................................................................................................................24
Networking...................................................................................................................................................24
IEEE 802.1x Authentication Setting........................................................................................................... 24
Proxy Server Setting.....................................................................................................................................24
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Connect to @Remote System...................................................................................................................... 24
Permit @Remote Task Performance............................................................................................................ 25
Auto Discovery.............................................................................................................................................25
SNMP Access...............................................................................................................................................25
Add Device...................................................................................................................................................26
System Log....................................................................................................................................................26
Installation Completed.................................................................................................................................26
3. How to Configure and Check the Device
Screen Configuration.......................................................................................................................................27
Setting a Password.......................................................................................................................................28
Shutdown the RC Gate................................................................................................................................29
Display Icons................................................................................................................................................29
Sorting/Classifying Lists.............................................................................................................................. 31
Importing/Exporting the System Settings.......................................................................................................33
Importing a CSV File....................................................................................................................................33
Exporting a CSV File....................................................................................................................................33
Format of CSV Files..........................................................................................................................................35
Format of a Device List CSV File................................................................................................................. 35
Format of a Discovery Range CSV File...................................................................................................... 36
Format of a Security Log CSV File.............................................................................................................. 38
Format of a Shift Device Firmware Update Prohibited Period CSV File.................................................. 39
4. Device List
Device List Items................................................................................................................................................41
Checking Device Properties............................................................................................................................ 42
Displaying Device Properties...................................................................................................................... 42
Main Properties............................................................................................................................................42
Status Details................................................................................................................................................ 43
Counters........................................................................................................................................................47
Optional Properties......................................................................................................................................48
@Remote Properties.....................................................................................................................................49
Access Accounts.......................................................................................................................................... 50
Manually Performing Polling.......................................................................................................................50
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5. Discovery and Polling
Discovery and Polling...................................................................................................................................... 51
Add Device...................................................................................................................................................51
Manual Discovery........................................................................................................................................54
Access Profiles..............................................................................................................................................56
Configuring Access Accounts..........................................................................................................................59
Setting a SNMP Account............................................................................................................................ 59
Setting a Device Administrator Account.....................................................................................................59
Overwriting an Access Account................................................................................................................. 60
Deleting an Access Account....................................................................................................................... 60
Specifying Access Profiles............................................................................................................................... 61
SNMP........................................................................................................................................................... 61
Device Administrator................................................................................................................................... 61
Searching for Devices......................................................................................................................................62
Search the Device........................................................................................................................................62
Search the Device Again.............................................................................................................................63
Registering a Device to the RS Center System...........................................................................................64
Classifying Devices by Group Name.............................................................................................................65
6. System
System Settings................................................................................................................................................. 67
Setup.............................................................................................................................................................67
Server Settings..............................................................................................................................................72
Security......................................................................................................................................................... 78
Logs...............................................................................................................................................................79
Scheduled Tasks...........................................................................................................................................82
Activating the RC Gate.................................................................................................................................... 84
Activating......................................................................................................................................................84
Deactivating the Product............................................................................................................................. 84
7. @Remote
@Remote Settings............................................................................................................................................. 87
Connect to @Remote System...................................................................................................................... 87
Collect/Notify Managed Device Information.......................................................................................... 89
Permit @Remote Task Performance............................................................................................................ 91
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Device Access Information..........................................................................................................................92
Serial Number Acquisition.......................................................................................................................... 93
Auto Discovery.............................................................................................................................................94
Migration......................................................................................................................................................97
Device SSL Setting....................................................................................................................................... 98
Device Firmware Update............................................................................................................................ 99
Shift Device Firmware Update Prohibited Period................................................................................... 100
Save Call/Counter History.......................................................................................................................102
Checking the Firmware..................................................................................................................................104
Update Device Firmware..........................................................................................................................104
Update System Firmware..........................................................................................................................104
8. Appendix
Troubleshooting............................................................................................................................................. 105
The RC Gate LED display..........................................................................................................................105
Troubleshooting.........................................................................................................................................106
When Error Messages Appear................................................................................................................ 106
If Problems Described in Error Messages Persist.................................................................................... 109
When the Office or Devices are Moved................................................................................................. 109
Inquiry for Repair and Maintenance Services........................................................................................ 109
To Return the RC Gate.............................................................................................................................. 109
Error Codes................................................................................................................................................109
Specifications for the Main Unit................................................................................................................... 121
Information about Installed Software...........................................................................................................122
Trademarks.....................................................................................................................................................127
INDEX...........................................................................................................................................................129
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1. About the RC Gate
This chapter will describe the outline of the RC Gate.
What Can be Done with the RC Gate
The following operations are available using the RC Gate:
• Send an automatic service call notifying the RS Center System that a device has malfunctioned.
• Update device firmware.
• Obtain device counter information and send it to the RS Center System.
• Automatically report to the RS Center System to order new supplies, such as toner, when a device
indicates that its supplies are low.
• Quickly check the usage status of multiple devices.
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Outline of the System
The RC Gate communicates with the RS Center System over the Internet using HTTPS. Authentication by
HTTPS ensures the security of communication between the RC Gate and the RS Center System.
The RS Center System serves as the HTTPS server, and the RC Gate works as the HTTPS client.
Communication is possible when the following conditions are satisfied:
• Your environment is arranged to be able to access Web sites outside of your network.
• The network setting is specified for a communication that may require a proxy server.
DJH013
1
2
333456
TCP/IP
Internet
1. RS Center System
Information sent for various services will be aggregated to this server.
2. Proxy Server and/or Firewalls
You are able to use your proxy server and firewalls with this equipment. The proxy server can be used without
authentication or with Basic authentication, Digest authentication, Windows authentication, or Kerberos
authentication.
3. Device
A printer and multifunction machine can be managed by this equipment. This equipment can manage a
maximum of 100 devices.
1. About the RC Gate
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• There are two types of devices managed by the RC Gate. One is compatible with HTTPS, and the other
is compatible with SNMP. The user can identify the type by selecting [@Remote Properties] on the
[Device List] and referring to [Connection Type].
• Mutual authentication in the HTTPS connection ensures the security of communication between the RC
Gate and an HTTPS-compatible device. As a requirement for HTTPS-compatible devices, [Do not
Prohibit] must be specified in [@Remote Service] under the Administrator Tools menu.
• SNMPv1/v2 or SNMPv3 can be used for communication between the RC Gate and SNMP-compatible
devices.
• TLS 1.0, TLS 1.1, and TLS 1.2 can be used to communicate between the RC Gate and TLS-compatible
devices.
If you have installed optional storage to expand the capacity, up to 1,000 devices can be registered. For
details, contact your service representative.
For option information, see page 16 "About Options".
4. Mail Server (SMTP Server)
This machine is equipped with the server to use e-mail notification.
5. Computer for Administration
You can manage this equipment by accessing the RC Gate Monitor via web browser. For details, see
page 17 "About the RC Gate Monitor".
6. This Equipment (RC Gate)
Intermediates the managed devices and the RS Center System. Sends the device information to the RS Center
System, and receives software to update the devices from the RS Center System.
Notes on an Environment Using both IPv4 and IPv6
This product supports the dual-stack environment of IPv4 and IPv6 while it does not support the
environment using a translator. In an environment using a translator, depending on the MFP or printer in
use, no communication with this product can be established.
If the no communication is possible between the device and the RC Gate, check whether the
environment supports the translator. For details, contact your service representative.
Outline of the System
13

Guide to Equipment
This section explains names and functions of each part.
Front
This section explains names and functions of the parts on the front side of the RC Gate.
12 5
34
DJH100
1. Power LED (Blue)
2. Alert LED (Red)
3. Status 1 LED (Yellow)
4. Status 2 LED (Yellow)
5. Power button
Press the button to turn on the power or switch to standby mode.
The power is switched on when the power cable is plugged into the receptacle even without pressing the
power button. Also by holding down the power button for 4 seconds, the system shuts down and switches to
the standby mode.
• Before disconnecting the power plug, be sure to shut down the machine to switch to the standby
mode. Otherwise, the storage medium and the log of the latest operation will be lost.
• If the Error Status LED blinks or an error, see page 105 "The RC Gate LED display".
1. About the RC Gate
14

Back
This section explains names and functions of the parts on the back side of the RC Gate.
• Do not touch the outer screws (two outer screws shown) that are for customer engineers' operation.
1234
DJG001
1. Power Socket
This socket is used to connect the power cord.
2. USB 2.0 interface
You cannot use this port.
3. LAN Port
The network (Ethernet) interface port to connect the RC Gate to the network. This setting remains blank as it is
not specified when this product is shipped from the factory. Specify the IP address at the initial setting.
For details, see "5. The RC Gate Initial Settings", Setup Guide.
4. USB 2.0 interface (Maintenance port)
This is a port for connecting the micro-USB cable. This port is used when a customer engineer performs
maintenance, or when the designated administrator connects a PC to perform initial settings and registration of
the RC Gate.
LAN Port Indicator
You can check the connection condition of the LAN port.
BSE004S
1. Orange
Indicates that the RC Gate is connected to the network.
2. Green
Indicates that the RC Gate is transmitting data.
Guide to Equipment
15

About Options
This section explains the names and functions of options for the RC Gate.
Expandable storage is available as hardware options for the RC Gate. Contact your service
representative for installation.
• RICOH Remote Communication Gate A2 Storage 1000
The RC Gate can manage a maximum of 100 devices. If you have installed optional storage to
expand the capacity, up to 1,000 devices can be registered. For details, contact your service
representative.
1. About the RC Gate
16

About the RC Gate Monitor
The RC Gate Monitor is the software used to register, monitor, and make settings of the RC Gate. The
software is pre-installed in the RC Gate.
Access the RC Gate Monitor in this equipment from web browser in the computer. The computer and this
equipment must be on the network.
• Some failure in operation or in displaying might occur in the following cases:
• You use web browsers lower than the recommended version.
• JavaScript is not set to valid.
• Cookie is not set to valid.
• You set to show cache in the web browser.
• Page layout may be out of shape depending on the font size settings. We recommend to set it to
"Medium" or smaller.
• Some letter deterioration may occur if you use languages that do not correspond to web browser.
• Specify settings so that the machine and main unit, and browser and main unit can be used in a
shared-usage mode.
• Depending on the browser being used, a dialog box asking whether you cancel the execution of
the script may appear. If this happens, select [No].
Applicable Operating System
Use operating systems which support the recommended web browsers below.
Recommended Web Browser
• Microsoft Internet Explorer 8.0 or later
• Mozilla Firefox 28.0 or later
• Check whether the certificate required for SSL encrypted communication has been installed on the
RC Gate.
Users of the RC Gate Monitor
The following type of users can log in to the RC Gate:
Administrator
The administrator can change the RC Gate settings, provide access permission to the customer
engineer.
About the RC Gate Monitor
17

The administrator has all administrative (device administrator, user administrator, file administrator,
and network administrator) privileges of the subject device.
To Start the RC Gate Monitor
• Use a browser that can display disguised characters (such as asterisks) during password entry.
• Change the password. Be sure to change the password for actual operation of the RC Gate
Monitor.
• For security purpose, if you fail to log in to the RC Gate monitor at least 3 times in 5 minutes, you
will have to wait an additional 1 minute before you can try to log in again.
• After changing the password, be sure to remember it. If you forget it, you need to contact the
service representative to configure the machine's settings again.
• To use the machine in a CC-certified environment, check the version of the CC-certified firmware
matches that of the machine. For details about checking the version, see page 22 "Checking
Versions for CC Conformance".
1. Start the web browser of the computer.
2. Enter "http://{LAN port IP address}:8080/index.html" in "Address".
3. Enter the user name "admin".
You cannot change the user name.
4. Enter the user password.
The default password is "administrator". Be sure to change the password for actual operation of the
RC Gate Monitor. For details, see page 28 "Setting a Password".
1. About the RC Gate
18