Ricoh Meeting 360 V1 User manual

Operating Instructions
For safe and correct use, be sure to read the Safety Information in Read
This First before using the machine.

TABLE OF CONTENTS
1. Read This First
How to Read This Manual................................................................................................................................. 3
Symbols...........................................................................................................................................................3
Notes...............................................................................................................................................................3
Disclaimer........................................................................................................................................................3
Remarks...........................................................................................................................................................4
2. Setting Up the Device
Checking the Package Contents........................................................................................................................5
Names and Functions of the Components........................................................................................................6
Front.................................................................................................................................................................6
Side..................................................................................................................................................................6
Top...................................................................................................................................................................7
Operating Environment...................................................................................................................................... 8
Installation Requirements............................................................................................................................... 8
Operating Requirements for a Connected Computer...............................................................................10
Necessary Setups.............................................................................................................................................11
Connecting the Power Cord Set................................................................................................................. 11
Connecting to a Computer..........................................................................................................................14
Connecting the Ethernet Cable for Firmware Update...............................................................................14
Using This Device............................................................................................................................................. 16
Starting Up the Device.................................................................................................................................16
Putting the Device into Standby.................................................................................................................. 16
Adjusting the Speaker Volume....................................................................................................................17
Muting the Microphones.............................................................................................................................17
Finishing Use of the Device..............................................................................................................................18
Removing the Power Cord Set....................................................................................................................18
Removing the USB Cable............................................................................................................................18
Removing the Ethernet Cable......................................................................................................................19
LED Indicators...................................................................................................................................................20
3. Using RICOH Meeting 360 Apps for Windows
About RICOH Meeting 360 Apps for Windows...........................................................................................23
Operating Requirements for RICOH Meeting 360 Apps for Windows................................................. 23
Installation.........................................................................................................................................................25
1

Uninstallation.................................................................................................................................................... 26
Screen Configuration.......................................................................................................................................27
Basic Operations..............................................................................................................................................29
Starting a Meeting....................................................................................................................................... 29
Changing the Screen Layout.......................................................................................................................30
Ending a Meeting........................................................................................................................................ 34
Configuring the Device Settings......................................................................................................................36
Configuring the General Settings............................................................................................................... 36
Configuring the Network Settings...............................................................................................................36
Configuring the Firmware Update Settings................................................................................................39
Configuring the Administrator Password....................................................................................................40
Initializing the Device Settings.................................................................................................................... 41
4. Troubleshooting
Problems Starting or Stopping the Device......................................................................................................43
Problems Using the Device.............................................................................................................................. 46
Problems Using RICOH Meeting 360 Apps for Windows...........................................................................51
5. Appendix
Specifications....................................................................................................................................................53
Restrictions........................................................................................................................................................ 55
Trademarks....................................................................................................................................................... 56
2

1. Read This First
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using functions. This symbol indicates points that may result in
the product or service becoming unusable or result in the loss of data if the instructions are not obeyed.
Be sure to read these explanations.
Indicates supplementary explanations of the product's functions and instructions on resolving user errors.
[ ]
Indicates the names of keys or buttons on the product or display.
Notes
Some illustrations or explanations in this guide may differ from your product due to improvements or
changes in the product.
This manual shall not be copied, duplicated, changed, quoted or reproduced in part or in full without
permission.
Disclaimer
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this product, losses of documents or data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of important documents or data. Documents or data
might be erased due to your operational errors or malfunctions of the machine. Also, you are
responsible for taking protective measures against computer viruses, worms, and other harmful software.
In no event will the manufacturer be responsible for any documents created by you using this product or
any results from the data executed by you.
3

Remarks
The application of this product does not include sound recording and video recording features.
1. Read This First
4

2. Setting Up the Device
This chapter describes the operating requirements and necessary setups for this device and how to use it.
Checking the Package Contents
This product includes the items listed below. Check that they are all included.
• AC adapter
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• Power cord
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• USB cable (Type-C to C)
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• Documents
• Read This First
• Quick Guide
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Names and Functions of the Components
Front
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5
3
2
1
1. Power button
Use this to restart the device or to put the device into standby.
2. Power connector receptacle
Use this to connect the power cord to the device.
3. USB Type-C port
Use this to connect the device to a computer.
4. Threaded hole
Use this to attach the device to a camera tripod, etc.
5. Ethernet port
Use this to connect a 1000BASE-T, 100BASE-TX, or 10BASE-T cable when using the device in a wired
network.
Side
2
1
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2. Setting Up the Device
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1. Speaker
This provides audio output from a computer connected to this device.
The speaker is embedded into the device's side area.
2. [+] and [-] keys
Use these to adjust the speaker volume on this device.
There are two pairs of these keys on two different positions on the device's side area.
Top
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2 1
1
1
3
1. Microphones
These receive sound from the location.
There are three microphones on the device's top area.
2. [Microphone Mute] keys
Use this to mute audio from the microphones on the device.
There are two [Microphone Mute] keys on the device's top area.
3. Camera
This camera captures panoramic images of the location.
The camera is placed at the center of the device's top area.
Names and Functions of the Components
7

Operating Environment
Installation Requirements
• Do not place vases, plant pots, cups, toiletries, medicines, small metal objects, or containers
holding water or any other liquids, on or close to this machine. Fire or electric shock could result
from spillage or if such objects or substances fall inside this machine.
• Do not use flammable sprays or solvents in the vicinity of this machine. Also, avoid placing these
items in the vicinity of this machine. Doing so could result in fire or electric shock.
• Keep the machine and attachments out of the reach of children. If the machine is near children,
it may cause injury.
• Do not mount to and use the machine on a ceiling via the tripod screw hole or by any other
means. Otherwise, the machine could fall, resulting in injury or damage.
• When a tripod is attached, make sure that the tripod is stable. Otherwise, the machine could tip
over or fall, resulting in injury or damage.
• Do not place heavy objects on the machine. Doing so can cause the machine to fall or topple
over, possibly resulting in injury.
• Do not place the machine on an unstable or tilted surface. Doing so can cause the machine to
fall or topple over, possibly resulting in injury.
• Do not place the machine or use it in an environment where it might get wet such as from snow,
rain, or being near water. Doing so could result in fire or electric shock.
• Do not place the power cord and connection cable in a way that might cause someone to trip
and fall. The machine might fall over and cause an injury.
• Do not place or store the machine in a location where direct sunlight or heat generation might
occur. The heat may deform or wear out the exterior parts or negatively affect internal parts.
Doing so could result in fire.
• Do not place the power cord and connection cable in a way that might cause someone to trip
and fall. The machine might fall over and cause an injury.
2. Setting Up the Device
8

• Do not use this machine continuously for more than eight hours. Doing so could result in a
malfunction.
• Keep the machine away from salt-bearing air and corrosive gases. Also, do not install the machine
in places where chemical reactions are likely (laboratories, etc.), as doing so will cause the
machine to malfunction.
• Do not use the device outdoors.
• Do not use or store this machine in a place that is exposed to soot, cigarette smoke, or any other
type of smoke. Doing so may soil the machine, resulting in shorter product life and lower video
quality.
• Abrupt changes in temperature may cause drops of water to form inside the machine, resulting in a
phenomenon called dew condensation. Continuing to use the machine in this condition may lead to
product failure or malfunction. If dew condensation forms, wait until the drops of water evaporate
before using the machine.
• Route and position the power cord and other cables so that other users do not trip over them.
Tripping over the cables may cause the machine to fall, resulting in personal injury.
Use this machine in an environment that meets the following conditions:
Specification Description
Temperature • Operating
10 - 32°C (50 - 89.6°F)
• Non-operating
0 - 43°C (50 - 109.4°F)
Humidity • Operating
15 - 80% (Non-condensing)
• Non-operating
10 - 90% (Non-condensing)
Maximum Altitude 3,048 m (10,000 feet)
Preventing the deterioration of sound quality
• Keep objects that may cause the sound quality to deteriorate away from the microphone or
speaker.
• Blocking both the microphone and speaker may cause the sound quality to deteriorate.
• Do not place devices that generate noise, such as projectors or computers, near the machine.
Operating Environment
9

• When using the machine in a room where sound is easily reflected, avoid speaking loudly to
minimize echoes.
• Make sure there is sufficient space between this machine and the wall.
• Keep this machine away enough from the other party's device, for example, when the other party's
voice can be heard directly instead of through a speaker.
• When using the device, make sure to be within six meters in proximity.
Operating Requirements for a Connected Computer
The computer connected to the device needs to be running any of the following operating systems:
• Microsoft Windows 10 Home version 1803 or higher
• Microsoft Windows 10 Pro version 1803 or higher
• Microsoft Windows 10 Enterprise version 1803 or higher
• Microsoft Windows 11 Home
• Microsoft Windows 11 Pro
• Microsoft Windows 11 Enterprise
• A 64-bit version is supported.
2. Setting Up the Device
10

Necessary Setups
The device connected to a computer can be used as a Web camera and a microphone speaker.
Connecting the Power Cord Set
• Do not use any power sources other than those that match the specifications shown. Doing so
could result in fire or electric shock.
• When using an extension cord or power strip, only connect equipment whose total power
consumption is within the power rating for the extension cord or power strip. If the power rating
is exceeded, it may cause heat buildup and result in fire.
• Do not damage, break, or modify the AC adapter. Also, do not place heavy objects on the
power cord, or pull the cord or bend it severely. Doing so could result in fire or electric shock.
• Do not use the AC adapter or connection cable if it is deformed, cracked, or damaged. Doing
so could result in fire or electric shock. If the AC adapter or connection cable is deformed,
cracked, or damaged, contact your service representative to request a replacement cable.
• Avoid applying the following actions to power cords because doing so can result in fire or
electric shock:
• Damaging them
• Bundling them
• Modifying them
• Putting heavy objects on them
• Pulling them forcibly
• Bending them forcibly
• The supplied power cord or cords are for use with this machine only. They cannot be used for
appliances other than this machine. Also, do not use power cords other than the power cord or
cords supplied with this machine. Doing so can result in fire or electric shock.
• Do not handle the power cord plug with wet hands. Doing so can result in electric shock.
Necessary Setups
11

• Do not disassemble or modify the AC adapter. Doing so may result in burns or electric shock.
Contact your service representative if the AC adapter needs repaired.
• Do not wrap the power cord or connection cable around the AC adapter. If the power cord or
connection cable is damaged or the inner wire is exposed, it may result in fire, electric shock,
or burns.
• It is recommended that you do not touch the AC adapter when using the product. Possible heat
buildup in the AC adapter may cause burns.
• Be sure to push the power cord plug fully into the wall outlet. Also, do not push it into loose and
unstable wall outlets likely to cause a contact failure. Doing so can result in heat generation.
• Be sure to disconnect the plug from the wall outlet and clean the prongs and the area around
the prongs at least once a year. Allowing dust to build up on the plug constitutes a fire hazard.
• When disconnecting the power cord from the wall outlet, make sure to pull the plug, not the
cord. Do not pull the power cord forcibly. Doing so can damage the power cord, possibly
resulting in fire or electric shock.
• When performing maintenance on the machine, disconnect the power cord from the wall outlet
for safety.
• If you do not use the machine for a long period of time such as consecutive holidays, be sure to
disconnect the power cord plug from the wall outlet for reasons of safety.
• Use the supplied AC adapter indoors.
• Do not remove the power cord when the power indicator on this machine is lit or blinking.
However, when the power indicator is blinking slowly, you can safely remove the power cord.
2. Setting Up the Device
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1. Connect the power cord to the AC adapter.
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2. Plug the power plug into a power outlet.
3. Plug the power connector into the power connector receptacle on the device.
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The device starts up, and the power indicator turns on.
• It could take 30 seconds or so until the power indicator turns on.
• When the power cord is connected to this device, the device automatically turns on. Do not press
the Power button.
Necessary Setups
13

Connecting to a Computer
1. Connect the USB cable to the USB port on the device.
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2. Check that the power indicator on the device turns on, and then connect the USB cable to
an appropriate USB port on the computer.
• If the USB cable is connected to the computer before the power indicator on the device turns on,
the device might not be recognized by the computer. If this occurs, remove the USB cable from the
device, and then reconnect it.
Connecting the Ethernet Cable for Firmware Update
To update the device's firmware, you need to connect the device to a network by connecting the
Ethernet cable or by using a wireless LAN.
1. Connect the Ethernet cable to the Ethernet port on the device.
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2. Connect the Ethernet cable to a communication device such as a router or hub.
2. Setting Up the Device
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• For information about the network settings to be configured when the Ethernet cable is connected,
see page 36 "Configuring the Network Settings".
• For information about settings for updating the device's firmware, see page 39 "Configuring the
Firmware Update Settings".
Necessary Setups
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Using This Device
Starting Up the Device
1. Press the Power button when the device is in standby.
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The device starts up, and the power indicator turns on.
• When the power cord is connected to the device, the device will automatically start up without the
Power button being pressed.
• After the power cord is connected, it could take 30 seconds or so until the device starts up.
Putting the Device into Standby
1. Press the Power button while the device is operating.
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The device enters standby. The power indicator starts blinking slowly.
2. Setting Up the Device
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Adjusting the Speaker Volume
1. Press the [+] and [-] keys to adjust the volume.
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To turn up the volume, press the [+] key.
To turn down the volume, press the [-] key.
Muting the Microphones
1. Press the [Microphone Mute] key.
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When the microphones are muted, the Microphone Mute indicators turn on.
2. To unmute the microphones, press the [Microphone Mute] key again.
When the microphones are unmuted, the Microphone Mute indicators turn off.
• When the microphones on this device are muted, the microphone on the Web meeting application
is not muted. To mute the microphone on the Web meeting application, configure the application to
mute the microphone.
Using This Device
17

Finishing Use of the Device
Follow the steps to finish using the device.
• If the device is operating, press the Power button first and wait until the device is in standby.
Removing the Power Cord Set
1. Remove the power plug from the power outlet.
2. Remove the power connector from the power connector receptacle on the device.
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3. Remove the power cord from the AC adapter.
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Removing the USB Cable
1. Remove the USB cable from the computer.
2. Setting Up the Device
18