Samsung SMT-i6020 User manual

SMT-i6020/6021
User Guide

COPYRIGHT
This guide is proprietary to SAMSUNG Electronics Co., Ltd. and is
protected by copyright.
No information contained herein may be copied, translated, transcribed or
duplicated for any commercial purposes or disclosed to the third party in
any form without the prior written
consent of SAMSUNG Electronics Co., Ltd.
TRADEMARKS
Product names mentioned in this manual may be trademarks and/or registered
trademarks of their respective companies.
This guide may be changed for product improvement, standardization or other
technical reasons
without prior notice.
For further information on the updated guide or the contents contained in the
guide,
please contact your Authorized Samsung Reseller.
©2015 SAMSUNG Electronics Co., Ltd. All rights reserved.

SMT-i6020/6021 User Guide _1
SAFETY CONCERNS
The purpose of the Safety Concerns section is to ensure the safety of users and
prevent property damage. Please read this document carefully for proper use.
Conventions
Warning
Provides information or instructions that you should follow in order to avoid
personal injury or fatality.
Caution
Provides information or instructions that you should follow in order to avoid a
service failure or damage to your phone.
Note
Indicates additional information for referrence.
Checks
Provides the operator with checkpoints for stable system operation.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action

2_ © SAMSUNG Electronics Co., Ltd.
Warning
WARNING
Power
Do not use damaged power cord or
loose outlets.
For the power connection port of
the phone, use the provided
optional power adapter. Use of a
power adapter that does not meet
the specifications may cause the
product to become damaged, to
overheat, or to explode.
Do not pull or bend the cord by
force, and do not touch the power
plug with wet hand.
If there is dirt or moisture on the pin
contact surface of a power plug,
pull out the plug and wipe it away
with a cloth. If dirt or moisture
remains on the product even after
wiping, contact the service center.
When the phone is out of use for a
long time, leave the plug pulled out
of the outlet.
If an abnormal sound, smell or
smoke is emitted from the phone,
pull out the power plug
immediately, and then contact the
service center.
Installation/Maintenance
Do not place the phone in a
location with a lot of dust, in a
location that is subject to severe
changes in temperature, or near a
heating device (cigarette heat,
heater, etc.)
Do not place objects containing
water such as vases, flowerpots,
cups, cosmetics, or medicines near
your phone. Humidity or liquid may
damage the parts and circuits of
this product.
Do not use or store flammable
spray or materials near the phone.

SMT-i6020/6021 User Guide _3
Caution
CAUTION
Power
Do not power off the phone while upgrading a program.
General
The LAN cable to the network
should be connected to the LAN
port of a phone, NOT to the PC
connection port.
Safety is not guaranteed if
expendable items or additional
goods are used unauthorized by
Samsung.
Do not place a heavy object on top
of the phone.
Do not attempt to disassemble, fix,
or rebuild the phone yourself.
Do not drop the product or apply
impact on the product. It may
damage product screen or exterior
and its internal parts.
Use a soft and dry cloth when
cleaning the phone. Do not spray
water directly onto the product; and
do not use chemicals such as wax,
benzene, alcohol, thinner, mosquito
killer, perfume spray, lubricant,
detergent, etc.
Do not install the phone under
direct sunlight.
Listening with a headset or
earphone at high volume may
damage your hearing.

4_ © SAMSUNG Electronics Co., Ltd.
TABLE OF CONTENTS
SAFETY CONCERNS 1
Conventions..............................................................................1
Symbols....................................................................................1
Warning.....................................................................................2
Caution......................................................................................3
BEFORE USE 8
Checking Parts in the Package...............................................8
Phone Installation.....................................................................9
Connection to Back Ports..............................................................9
Assembling the Cradle for Desk..................................................11
Assembling the Wall-Mount Bracket (option)..............................12
THINGS YOU SHOULD KNOW 15
KeyFunctions.........................................................................15
Part Names and Functions....................................................17
Front Configuration......................................................................17
Name and Function.....................................................................18
Phone Information Display....................................................20
Phone Status Indicator.................................................................20
LED Indicator...............................................................................20
Phone Status Icons......................................................................21
Supplementary Functions Menu...........................................22
Usage of Supplementary Functions Menu .................................22

SMT-i6020/6021 User Guide _5
Text Input Method...................................................................23
BASIC FUNCTIONS 24
Easy Installation......................................................................24
Dialing .....................................................................................27
Dialing an Extension Number......................................................27
Dialing a Outbound Call...............................................................28
Dialing via Speaker Phone..........................................................29
Dialing the Last Call Number.......................................................29
Answering Incoming Calls.....................................................30
Receiving a Call via the Handset ................................................30
Receiving a Call via Speaker Phone...........................................30
FunctionsAvailable during Call.............................................31
Call Park.......................................................................................31
Mute .............................................................................................31
CallTransfer.................................................................................32
Conference Function...................................................................33
Details (Premium CID).................................................................33
Call Move.....................................................................................34
Volume Control.......................................................................35
Volume Control of a Handset ......................................................35
Volume Control of a Speaker.......................................................35
Volume Control of Ringing Sound...............................................36
HOW TO USE MENUS 37
Menu Structure.......................................................................37
Contacts..................................................................................39
History.....................................................................................43
Message .................................................................................44

6_ © SAMSUNG Electronics Co., Ltd.
Language................................................................................47
System Options......................................................................47
CallTransfer.................................................................................47
Absent Message..........................................................................47
Call ...............................................................................................48
Station On/off................................................................................48
Extension Login ...........................................................................48
AOM.............................................................................................49
Settings...................................................................................50
Sound...........................................................................................50
Screen..........................................................................................51
Security ........................................................................................52
Bluetooth & Headset....................................................................53
Clear User Settings......................................................................57
Phone Information .......................................................................57
Network Information.....................................................................57
Deskphone Manager...................................................................57
SettingWi-Fi 5G Only..................................................................57
Phone Restart..............................................................................58
Administrator................................................................................58
INTEROPERATION SERVICE 59
Smart Phone Interoperation (SDM)......................................59
System Configuration Diagram...................................................59
Key Functions..............................................................................60
Registration Methods...................................................................60
Deregistration...............................................................................66
Dashboard....................................................................................67
Contacts.......................................................................................68
Call Log........................................................................................78
Program Key................................................................................80

SMT-i6020/6021 User Guide _7
Settings ........................................................................................83
TROUBLESHOOTING 85
ANNEX 87
Product Specifications............................................................87

8_ © SAMSUNG Electronics Co., Ltd.
BEFORE USE
Checking Parts in the Package
Phone Body
Handset
Phone Cradle
Quick Guide
LAN Cable
Power Adaptor
(option)
Wall-Mount Bracket (option)
- If any components are damaged or missing, contact the dealer.
- The Power Adaptor and Wall-Mount Bracket are options. If necessary, contact
the dealer.

SMT-i6020/6021 User Guide _9
Phone Installation
Connection to Back Ports
1
If a headset is used, connect it to the headset port.
2
Connect a handset to the handset port of the phone.
3
Connect one end of the PC connection LAN cable, which was provided
with the phone, to the PC connection port of the phone.
Connect the other end to the PC network port.
①
②
⑤
③
⑥
④

10_ © SAMSUNG Electronics Co., Ltd.
4
Connect the LAN cable connected to the network to the LAN
connection port of the phone.
- When power is supplied from the LAN port (PoE), the phone is booted upon LAN
connection.
5
If PoE is not supported, connect the power adapter to the power
connection port. When the plug of the connected power adapter is
plugged into the outlet, the phone is booted up. (The power adapter is
purchased separately.)
- When connecting the power cable, make it go through the center hole of phone
cradle.
6
If a USB is used, connect a USB to the USB connection port.

SMT-i6020/6021 User Guide _11
Assembling the Cradle for Desk
The installation angle of a phone can be changed depending on the assembly
direction of the cradle.
1
Fix one latch of the cradle to the top or bottom groove of the phone.
2
Push the remaining latch into the remaining groove on the opposite side.
3
Place the phone on the installation location and check whether it shakes.
①
②
①
②

12_ © SAMSUNG Electronics Co., Ltd.
Assembling the Wall-Mount Bracket (option)
Assemble the wall-mount bracket where you want to use the phone.
The wall-mount bracket is an optional item. If necessary, please contact your dealer.
1
Place the wall mount bracket installed
on the wall, and mark two screw holes
and drill it.
- Use one of two bottom holes.
2
Insert the 2 plastic anchors in a hole in
the wall with mallet, and fix with
enclosed screws.
3
Handset bracket and wall mount bracket are fixed to the body as shown
below for the order.
②
①
③
④

SMT-i6020/6021 User Guide _13
4
Insert the wall-mount bracket as shown
in the figure.
5
Extract hanger part which placing the handset in the body with a flat-blade
screw driver and re-insert it a 180 degree turn.
- This prevents the handset falling.
②
①

14_ © SAMSUNG Electronics Co., Ltd.
6
Attach to match wall mount bracket hole and screws, and pull down to
make sure firmly fixed.

SMT-i6020/6021 User Guide _15
THINGS YOU SHOULD
KNOW
Key Functions
IP Network
The SMT-i6020/6021 phone enables voice telecommunication
through an already-installed data network, without requiring the
installation of an additional telephone line. Therefore, it does not
require the additional expense of maintaining telephone numbers,
and can save on telephone costs for the businesses, and people,
that use international phone calls frequently.
Bluetooth Headset
A user can talk to a counterpart by connecting a wireless Bluetooth
headset to the phone.
Bluetooth Smart Phone Mode
Connect the phone and a smartphone via Bluetooth, then you can
use the phone to take the call received to the smartphone and you
can also use the call move function.
Call Park
If you must interrupt a call, you can put the call on hold or transfer it
to another person using the Call Park or Call transferring function.
Conference
During a call, you can have a conference call with others by pressing
the [Conference] button.

16_ © SAMSUNG Electronics Co., Ltd.
Call Forward
A call can be forwarded to another number when the call cannot be
received.
DND
If this function is selected, the phone does not ring even when a call
is placed to the phone.
USB Charging
With a phone to which a power adaptor is connected, you can use
the USB charging function. (When PoE is connected, the USB
charging function is not available during call.)

SMT-i6020/6021 User Guide _17
Part Names and Functions
Front Configuration
The color or image of the product in this manual may be different from the actual
ones.
Handset placing part contains magnetic material to hold handset, so do not leave
things whichshould not receive the influence of the magnetic material.
Phone Status
indicator
Program key
button
Soft button
Direction Key
OK button
Back button
Dial button
Speaker button
Volume button
LCD screen
Handset
Menu button
Move button
Contacts button
Transfer button
Message button
Hold button
Conference button
Redial button
Headset button
Mute button

18_ © SAMSUNG Electronics Co., Ltd.
Name and Function
Button
Function
Phone Status
Indicator
A LED shows the phone status (busy, ringing, receiving an
internal message, etc.).
Soft button
This button is used to select desired function from the menus
displayed on the LCD screen.
Direction key
This button is used to edit the contents on the screen or move
between menu items.
OK button
This button is used to select/save an item where a cursor is
located in the menu status or to check the caller information
from an outbound line while receiving an incoming call.
Back button
This button moves to a previous item.
Menu button
This button displays menu items.
Headset button
This button is used to talk using a headset
Volume button
This button is used to control the volume of the handset,
speaker, key tone, etc.
Mute button
This button silences the voice of the user to the called party.
Speaker button
This button is used to converse via a speaker phone instead of
a handset.
Dial button
This button is used to enter numbers and characters.
Program key button
You can assign a frequently used function to each button.
When you press a specified button, the assigned function is
executed. For details about how to set this function, contact
the administrator.
Conference button
This button is used to make a conference call by calling other
subscribers during call.
Message button
This button displays the message menu.
Contacts button
This button displays the contact menu.
Hold button
This button is used to hold a call temporary without hanging up.
Transfer button
This button is used to transfer a call to someone else.
Move button
If a UE is connected to a smartphone via FMC subscriber,
NFC or Bluetooth (smartphone mode), a call can be switched
between connected devices using the Move button.
Redial button
This button is used to call a previous number.