Sharp MX-C407P User manual

DIGITAL FULL COLOR PRINTER
MX-C407P
User's Guide
September 2021
Machine type:
5029
Model:
69H

Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements............................................................................................................................................. 5
Learning about the printer...........................................................................8
Selecting a location for the printer..................................................................................................................8
Printer configurations......................................................................................................................................... 9
Attaching cables.................................................................................................................................................10
Using the control panel...............................................................................11
Panel with touch-screen display................................................................................................................... 11
Understanding the status of the power button and indicator light........................................................ 11
Setting up and using the home screen applications..............................13
Using the home screen.....................................................................................................................................13
Customizing the home screen........................................................................................................................ 14
Managing bookmarks........................................................................................................................................14
Managing contacts.............................................................................................................................................15
Loading paper and specialty media..........................................................17
Setting the paper size and type......................................................................................................................17
Configuring Universal paper settings............................................................................................................17
Loading trays....................................................................................................................................................... 17
Loading the multipurpose feeder.................................................................................................................. 19
Loading the manual feeder............................................................................................................................ 20
Linking trays........................................................................................................................................................22
Paper support..............................................................................................23
Supported paper sizes.....................................................................................................................................23
Supported paper types....................................................................................................................................25
Supported paper weights............................................................................................................................... 26
Printing.........................................................................................................28
Printing from a computer.................................................................................................................................28
Printing from a mobile device........................................................................................................................ 28
Contents 2

Printing from a flash drive............................................................................................................................... 29
Supported flash drives and file types.......................................................................................................... 30
Configuring confidential jobs.......................................................................................................................... 31
Printing confidential and other held jobs..................................................................................................... 31
Printing a font sample list................................................................................................................................ 32
Printing a directory list..................................................................................................................................... 32
Understanding the printer menus............................................................33
Menu map............................................................................................................................................................33
Device...................................................................................................................................................................34
Print....................................................................................................................................................................... 44
Paper.....................................................................................................................................................................53
USB Drive............................................................................................................................................................ 55
Network/Ports.....................................................................................................................................................57
Security................................................................................................................................................................ 68
Reports................................................................................................................................................................. 75
Help.......................................................................................................................................................................76
Troubleshooting................................................................................................................................................. 77
Printing the Menu Settings Page................................................................................................................... 77
Securing the printer....................................................................................78
Locating the security slot.................................................................................................................................78
Erasing printer memory....................................................................................................................................78
Erasing printer hard disk memory................................................................................................................. 78
Encrypting the printer hard disk.................................................................................................................... 79
Restoring factory default settings................................................................................................................. 79
Statement of Volatility.......................................................................................................................................79
Maintaining the printer...............................................................................81
Setting up e‑mail alerts.....................................................................................................................................81
Viewing reports...................................................................................................................................................81
Networking...........................................................................................................................................................81
Cleaning printer parts...................................................................................................................................... 86
Ordering parts and supplies........................................................................................................................... 87
Replacing parts and supplies......................................................................................................................... 88
Moving the printer........................................................................................................................................... 100
Saving energy and paper............................................................................................................................... 101
Contents 3

Clearing jams.............................................................................................103
Avoiding jams................................................................................................................................................... 103
Identifying jam locations................................................................................................................................ 104
Paper jam in trays............................................................................................................................................ 105
Paper jam in door A........................................................................................................................................ 105
Paper jam in the standard bin...................................................................................................................... 109
Paper jam in the multipurpose feeder........................................................................................................109
Paper jam in the manual feeder....................................................................................................................110
Troubleshooting.........................................................................................112
Print quality problems......................................................................................................................................112
Printing problems..............................................................................................................................................113
Configuring the SMTP server........................................................................................................................132
Unable to read flash drive............................................................................................................................. 133
Enabling the USB port.................................................................................................................................... 133
Network connection problems.....................................................................................................................134
Hardware options problems......................................................................................................................... 135
Issues with supplies........................................................................................................................................ 135
Paper feed problems...................................................................................................................................... 136
Color quality problems................................................................................................................................... 140
Contacting your dealer...................................................................................................................................143
Upgrading and migrating.........................................................................144
Hardware............................................................................................................................................................144
Software............................................................................................................................................................. 152
Firmware.............................................................................................................................................................154
Notices........................................................................................................156
Index........................................................................................................... 165
Contents 4

Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information 5

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 6

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
SAVE THESE INSTRUCTIONS.
Safety information 7

Learning about the printer
Selecting a location for the printer
•Leave enough room to open trays, covers, and doors and to install hardware options.
•Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
•Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust
–Away from stray staples and paper clips
–Away from the direct airflow of air conditioners, heaters, or ventilators
–Free from direct sunlight and humidity extremes
•Observe the temperature range.
Operating temperature 10 to 32.2°C (50 to 90°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
1Top 25 4 mm ( 1 0 in .)
2Rear 102 mm (4 in.)
3Right side 76 mm (3 in.)
4Front 508 mm (20 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
5Left side 76 mm (3 in.)
Learning about the printer 8

Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
Depending on your printer model, you can configure your printer by adding an optional 650‑sheet duo tray or
both the 650‑sheet duo tray and 550‑sheet tray.
1Control panel
Note: The appearance may vary depending on your printer model.
2Standard bin
3Standard 250‑sheet tray
4Manual feeder
5Optional 650‑sheet duo tray
Note: Available only in some printer models.
6Optional 550‑sheet tray
Note: Available only in some printer models.
Learning about the printer 9

Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1Ethernet port Connect the printer to a network.
2Power cord socket Connect the printer to an electrical outlet.
3USB port Attach a keyboard or any compatible option.
Note: This port is available only in some printer models.
4USB printer port Connect the printer to a computer.
Learning about the printer 10

Using the control panel
Panel with touch-screen display
Use the To
1Display •View printer messages and supply status.
•Set up and operate the printer.
2Home button Go to the home screen.
3Numeric keypad Enter numbers or symbols in an input field.
4Power button •Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five seconds.
•Set the printer to Sleep or Hibernate mode.
•Wake the printer from Sleep or Hibernate mode.
5Stop or Cancel button Stop the current printer task.
6Indicator light Check the printer status.
7Back button Return to the previous screen.
•Select a menu option.
•Save the changes in a setting.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Using the control panel 11

Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Using the control panel 12

Setting up and using the home screen
applications
Note: These applications are supported only in some printer models.
Using the home screen
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Touch To
1Status/Supplies •Show a warning or error message whenever the printer requires intervention to
continue processing.
•View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
2Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
3Change Language Change the language on the display.
4Settings Access the printer menus.
5Held Jobs Show the print jobs that are held in the printer memory.
6USB Drive Print photos and documents from a flash drive.
7Address Book Manage a contact list that other applications on the printer can access.
Setting up and using the home screen applications 13

Customizing the home screen
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Settings > Device > Visible Home Screen Icons.
3Select the icons that you want to appear on the home screen.
4Apply the changes.
Managing bookmarks
Creating bookmarks
Use bookmarks to print frequently accessed documents that are stored in servers or on the web.
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Bookmarks > Add Bookmark, and then type a bookmark name.
3Select an Address protocol type, and then do one of the following:
•For HTTP and HTTPS, type the URL that you want to bookmark.
•For HTTPS, make sure to use the host name instead of the IP address. For example, type
myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf. Make sure that
the host name also matches the Common Name (CN) value in the server certificate. For more information
on obtaining the CN value in the server certificate, see the help information for your web browser.
•For FTP, type the FTP address. For example, myServer/myDirectory. Enter the FTP port. Port 21 is
the default port for sending commands.
•For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the
network domain name.
•If necessary, select the Authentication type for FTP and SMB.
To limit access to the bookmark, enter a PIN.
Note: The application supports the following file types: PDF, JPEG, TIFF, and HTML-based web pages.
Other file types such as DOCX and XLXS are supported in some printer models.
4Click Save.
Setting up and using the home screen applications 14

Creating folders
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Bookmarks > Add Folder, and then type a folder name.
Note: To limit access to the folder, enter a PIN.
3Click Save.
Note: You can create folders or bookmarks inside a folder. To create a bookmark, see “Creating bookmarks”
on page 14.
Managing contacts
Adding contacts
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Address Book.
3From the Contacts section, add a contact.
Note: You can assign the contact to one or more groups.
4If necessary, specify a login method to allow application access.
5Apply the changes.
Adding groups
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Address Book.
Setting up and using the home screen applications 15

3From the Contact Groups section, add a group name.
Note: You can assign one or more contacts to the group.
4Apply the changes.
Editing contacts or groups
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Address Book.
3Do either of the following:
•From the Contacts section, click a contact name, and then edit the information.
•From the Contact Groups section, click a group name, and then edit the information.
4Apply the changes.
Deleting contacts or groups
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Address Book.
3Do either of the following:
•From the Contacts section, select a contact that you want to delete.
•From the Contact Groups section, select a group name that you want to delete.
Setting up and using the home screen applications 16

Loading paper and specialty media
Setting the paper size and type
1From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source
For non-touch-screen printer models, press to navigate through the settings.
2Set the paper size and type.
Configuring Universal paper settings
1From the control panel, navigate to:
Settings > Paper > Media Configuration > Universal Setup
For non-touch-screen printer models, press to navigate through the settings.
2Configure the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
2Adjust the guides to match the size of the paper that you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Loading paper and specialty media 17

3Flex, fan, and align the paper edges before loading.
4Load the paper stack with the printable side faceup, and then make sure that the side guides fit snugly
against the paper.
Notes:
•Load letterhead faceup with the header toward the front of the tray for one‑sided printing.
•Load letterhead facedown with the header toward the back of the tray for two‑sided printing.
•Do not slide paper into the tray.
•To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
Loading paper and specialty media 18

5Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading the multipurpose feeder
1Open the multipurpose feeder.
Note: The multipurpose feeder is available only in some printer models.
2Adjust the guide to match the size of the paper that you are loading.
Loading paper and specialty media 19

3Flex, fan, and align the paper edges before loading.
4Load paper with the printable side facedown.
•Load letterhead with the printable side facedown and the top edge entering the printer first for one‑sided
printing.
•Load letterhead with the printable side faceup and the top edge entering the printer last for two‑sided
printing.
•Load envelopes with the flap side up and against the right side of the paper guide.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives.
5From the control panel, set the paper size and paper type to match the paper loaded.
Loading the manual feeder
1Adjust the edge guides to match the width of the paper that you are loading.
Loading paper and specialty media 20