SNBC BTP-R580 User manual

USER’S MANUAL
Receipt Printer
BTP-R580
Shandong New Beiyang Information Technology Co., Ltd.

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Content
GENERAL SAFETY INSTRUCTION ........................................................................................... 3
1 INTRODUCTION ..................................................................................................................... 4
1.1 OUTLINE ............................................................................................................................. 4
1.2 MAIN FEATURES .................................................................................................................. 4
2 MAIN SPECIFICATION............................................................................................................5
2.1 TECHNICAL SPECIFICATION ................................................................................................... 5
2.2 CUTTER SPECIFICATION ....................................................................................................... 5
2.3 PAPER SPECIFICATION ......................................................................................................... 6
2.3.1 Continuous paper........................................................................................................ 6
2.3.2 Marked paper..............................................................................................................6
2.4 PRINT AND CUT POSITION...................................................................................................... 7
2.4.1 Print position............................................................................................................... 7
2.4.2 Cut position................................................................................................................. 7
3 OUTLINE AND PARTS............................................................................................................ 8
3.1 OUTLINE AND PARTS ............................................................................................................ 8
3.2 ERROR LED AND BUZZERS ................................................................................................... 9
4 INSTALLATION......................................................................................................................10
4.1 UNPACKING........................................................................................................................10
4.2 PRINTER INSTALLATION........................................................................................................10
4.3 CONNECTING THE POWER ADAPTER .....................................................................................10
4.4 CONNECTING INTERFACE CABLE ...........................................................................................11
4.5 CONNECTING THE CASH DRAWER .........................................................................................11
4.6 PAPER ROLL LOADING..........................................................................................................11
4.6.1 Confirm the paper type...............................................................................................11
4.6.2 Load/replace a paper roll............................................................................................12
4.7 PAPER NEAR END POSITION ADJUSTMENT ..............................................................................12

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4.8 SWITCHING ON THE PRINTER AND PRINTING OF SELF-TEST.......................................................13
4.8.1 Switching on the printer..............................................................................................13
4.8.2 Printing a self-test page..............................................................................................13
4.9 SETTING OF PRINTER PARAMETERS AND CONFIGURATION ........................................................13
5 PRINTER ROUTINE MAINTENANCE .....................................................................................14
5.1 CLEANING THE PLATEN ........................................................................................................14
5.2 CLEANING THE MARK SENSORS ............................................................................................14
5.3 CLEARING OF A PAPER JAM ..................................................................................................14
6 INTERFACE SIGNAL .............................................................................................................15
6.1 PARALLEL INTERFACE ..........................................................................................................15
6.2 SERIAL INTERFACE..............................................................................................................16
6.3 USB INTERFACE .................................................................................................................16
6.4 ETHERNET INTERFACE.........................................................................................................16
6.5 WLAN INTERFACE ..............................................................................................................17
6.6 SIGNAL DEFINITION OF POWER CONNECTOR ...........................................................................18
6.7 SIGNAL DEFINITION OF CASH DRAWER INTERFACE...................................................................18
7 TROUBLESHOOTING............................................................................................................19
7.1 PRINTER DOESN’T WORK .....................................................................................................19
7.2 ALARM LED AND BUZZER SOUND ..........................................................................................19
7.3 PROBLEMS WITH PRINTING...................................................................................................19
7.4 CUTTER RESETTING ............................................................................................................19

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Declarations
Information in this document is subject to change without notice. SHANDONG NEW BEIYANG
INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the right
to improve products as new technology, components, software, and firmware become available.
If users need further data about this product or have any doubt about safety issues that might
arise from using it, please feel free to contact SNBC or your local agents.
Copyright
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose without the express written permission of SNBC.
Copyright © 2007 by SNBC
Printed in China
Version 2.0
Trademarks
Ourregisteredtrademarksare
Warnings and Cautions in this manual
Warning: Items shall be strictly followed to avoid damages to body and equipment.
Caution: Items with important information and prompts for operating the printer.
Certifications
The quality control system of SNBC has been approved of the following certification.
(DNV)ISO9001:2000
The environmental control system of SNBC has been approved of the following certification.
(DNV)ISO14001:2004

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Contact us
In CHINA:
Address: No.169 Huoju Rd, Weihai, Shandong, China. 264209
Hot line: [phone]
Fax: [phone]
E-mail: [email protected]
Website: www.newbeiyang.com (via Contact button)

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General Safety Instruction
Before installing and using the printer, please read the following items carefully:
1．
Safety Instructions
Caution: Do not touch the cutter of the printer.
Heating: The print head is at a high temperature during printing or just after
operation. Do not touch it and its peripherals for reasons of safety.
Warning: The print head is an ESD-sensitive device. To avoid damage, do not touch
either its printing parts or connecting parts.
2．Caution
1) Install the printer on a flat and stable surface.
2) Reserve adequate space around the printer so that convenient operation and maintenance
can be performed.
3) Keep the printer away from water source, direct sunlight, strong light and heat.
4) Do not use or store the printer in a place exposed to heat or fire, moisture or other pollution.
5) Do not place the printer in a place exposed to vibration or impact.
6) No dew condensation is allowed to the printer. In case of such condensation, do not turn on
the power until it has completely gone away.
7) Connect the power cord to an appropriate grounding outlet. Avoid sharing a single electrical
outlet with large power motors and other devices that may cause the fluctuation in voltage.
8) Disconnect the power cord if the printer is idle for a long time.
9) Do not spill water or other electric substances (like metal) on the printer. If this happens, turn
off the power immediately.
10) Do not allow the printer to start printing when there is no recording paper installed, otherwise
the print head and platen roller will be damaged.
11) To ensure quality print and normal lifetime, use recommended or good quality paper.
12) Shut down the printer when connecting or disconnecting interface connectors to avoid
damage to the control board.
13) Set the print darkness to a lower grade as long as the print quality is acceptable. This will
help to keep the print head durable.
14) The printer should only be disassembled or repaired by a technician, who is certified by
SNBC.
15) Keep this manual safe and at hand for reference purpose.

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1 Introduction
1.1 Outline
The BTP-R580 is a high performance, high speed thermal printer. It can be widely used for
real-time receipt printing applications, such as for POS systems, restaurant, bars, ATM etc.
The BTP-R580 can be connected to host computers via a parallel interface, serial interface,
USB interface, Ethernet interface or WLAN interface. The printer can also be connected with
cash-drawers and the Herald kitchen alarm system.
The BTP-R580 offers drivers under WINDOWS98/NT4.0/2000/XP/VISTA and special utility
software to handle amongst others downloading of logos and fonts.
1.2 Main Features
◇ Full spill proof design (meets IPX1 standard)
◇ Low noise, high printing speed up to 230mm/s
◇ Easy paper loading
◇ Paper front exit and straight paper path for reliable printing
◇ Internal power supply
◇ Easy operation and maintenance
◇ Simple paper jam clearing
◇ Continuous paper or marked paper can be used
◇ Three different paper width
◇ Auto paper cutting
◇ Cash drawer control connector
◇ Choice from several interfaces (“daughter boards”)
◇ Optional HERALD kitchen alarm system

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2 Main Specification
2.1 Technical Specification
Item Parameter
Print mode Thermal line
Resolution 203DPI
Print speed 230mm/s (Max.)
Print width Max. 80mm
Paper type Continuous paper/Marked paper
Barcode UPC-A, UPC-E, EAN-8, EAN-13 , Coda bar, Code39, ITF , Code128,
Code93, Pdf417
Character Standard ASCII(12×24), compressed ASCII(9×17)
GB2312, GB18030, Korean, Japanese, Traditional Chinese
Character enlargement All fonts can be enlarged vertically and horizontally up to 6 times
Character rotation 0°, 90°, 180°, 270°
Paper near end Photo sensor
Paper end Photo sensor
Printer top cover position Microswitch
Printhead overheating protection Thermal resistor
Download bitmap Direct bitmap print
Graphics 8 figures maximum download to a
total bitmap buffer of 12KB
Support bitmap mode and can realize
fast bitmap printing
Interface Standard parallel, RS232 (25 pins), RS485, USB, Ethernet or WLAN optional
Cash drawer 1-2 cash drawers
Memory RAM: 2MB, FLASH: 2 MB /4MB
Power AC 100-220V, 50/60Hz
Printhead life ≥150Km (with reference paper)
Operating temperature and
humidity 5～45℃, 20% ～90% RH (40°C)
Storage temperature and
humidity -40～55 ,℃20%～93% (40℃)
Dimension 147(W)×205(D)×147(H) mm
2.2 Cutter Specification
Item parameter Note
Cutter type Slide cutter (Guillotine type)
Cutting time 600ms The time that one cut takes
Cutting interval 2s 30 times/min. (Max.)
Paper type 0.06～0.1mm Thermal paper or paper with the
same thickness
Operation voltage 24VDC
Max. dynamic curren 1.2A 24VDC
Cutter lifetime 2,000,000 cuts (reference paper with
thickness of 0.06 mm) Full or partial cuts
zFull cut: Cut off the paper completely；
zPartial cut: 2 mm paper left in middle

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2.3 Paper Specification
2.3.1 Continuous paper
zPaper type: Continuous thermal paper
zPaper supply method: Paper roll
zPaper width: 82.5±0.5mm,80±0.5mm, 57.5±0.5 mm
zPaper thickness: 0.06mm-0.1mm
zThermal senstive layer: Outside
zPaper roll specifications
OD(MAX): ф100 mm
ID(Min): ф15mm
zRecommended reference paper:
Paper type Manufacturer
TF50KS－E2C
F240AC/F220-VP
KF060-FEAH
F70NA
FV230A1,PA220AG,HP220A
PD150R,PD160R
Nippon Paper Industries Co., Ltd
Mitsubishi Paper Mill CO., LTD
NEW OJI Paper CO., LTD.
FUJI PHOTO FILM CO., LTD
Mitsubishi Paper Mill CO., LTD
OHJI Paper Co.,Ltd.
Caution:
Please use the recommended reference paper type or its equivalents. Using the lower
quality paper types might affect the print quality and shorten printhead life.
Do not paste the paper to the core.
If the paper is contaminated by a chemical or oil, it may discolor or lose heat sensitivity
at the polluted spot.
Do not rub the paper surface strongly against hard objects, otherwise it may discolor.
When the temperature goes up to 70 degrees centigrade, paper will discolor.
Don’t use or store paper under high temperature, high humidity and strong light
conditions.
2.3.2 Marked paper
In marked paper mode, BTP-R580 determines the cut position and the initial printing position by
referencing the position of the black mark. Black marked paper should meet the following
requirement besides that of standard paper.
zL
1Mark length: 3mm≤L1≤10mm.
zL2 Mark length: L2≥12mm.
zL3 Distance between marks: 20mm≤L3<500mm.
zMark position: Right, middle or left side on paper(80mm paper only)
zReflectivity: The reflectivity of the black mark must be less than 15% while the
reflectivity of the paper itself exceeds 85%. There shall be no printed objects like text
and images in the area between the black marks.

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Caution:
The printer will measure the marks during the printing or feeding process. If the lengths of
the mark (L1) is larger than the default value (default: 13mm), the printer will give a
paper-end alarm.
2.4 Print and cut position
2.4.1 Print position
zL1 Paper holder width: 83.5+0/-0.5mm
zL2 Max Print width: 80mm
zL3: Distance between left end of printhead and left side of paper holder(Fixed) 1.8±0.3mm
zL4: Distance between right end of printhead and right side of paper holder(Fixed) 1.8±0.3mm
zL5: Left margin (default:7mm)
zL6: Print area width. Can set by command (See Programming manual), default is 64mm.
zL7: Right margin (default: 9mm)
2.4.2 Cut position
L1: about: 30mm L2: about: 11mm

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3 Outline and Parts
3.1 Outline and Parts
1—Paper near end sensor adjusting lever
2 —Paper holder
3—Platenroller
4—Middle cover
5—Bottom cover
6 — Power switch
7—Paper guide
8—Top cover
9 — Cover spanner
10—Printhead
11—Paper roll shaft
12—Printhead support plate
13 —Power connector
14 —Communicate interface
15 —Cash drawer connector
Functionsofparts:
a) Paper guide
Removing the paper guide or putting it in a different slot will allow the printer to use different
paper widths listed as follows: 82.5±0.5 mm, 80.5±0.5 mm, 57.5±0.5 mm.
b) Power switch
Switching the power of the printer on or off. “O” power is turned off. “—” power is turned on.
c) Feed button
Switching on the printer while pressing the FEED button will start the printing
of the configuration table。
¾In normal status:
Continuous paper mode:
zThe printer will feed one line when pressing the FEED button for a
short time.
zThe printer will feed continuously when pressing the FEED button for a longer time
Markedpapermode:
zThe printer will feed one line when pressing the FEED button for a short time.
zThe printer will locate the marks when pressing the FEED button for a longer time.
¾In error status, the printer will have no activity when the FEED button is pressed.
d) Power Indicator
Indicating power status (ON/OFF).

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e) Error indicator
Indicating some error status. Under normal conditions, ERROR LED is always off. Under
some error conditions(Cover Open、Cutter Error、Print head is overheating、Input voltage is
abnormal), ERROR LED will flash.
f) Paper indicator
Indicating paper status. Under normal conditions, PAPER LED is always off. When the paper
status changes (paper end or paper near end), PAPER LED will flash.
g) Paper end sensor
The paper-end sensor is used to detect whether the paper roll is out of paper.
Notices:
The paper guide is an indispensable part of the printer and should be kept with the printer.
3.2 Error LED and Buzzers
1）Error LED
Led Status Description
On Printer is powered on
Power Indicator (Green) (POWER) Off Printer is powered off
Off Printer is in normal status
Error Indicator (Red) (ERROR) Flash Printer is in error status
On Paper end or near end
Flash Macro definition is running
Paper Indicator (Red) (PAPER)
Off Printer is in normal status
2）Description of LED and Error Status
Error information ERROR LED PAPER LED Buzzer
Print head is overheating Six times Off Long-Short-Long
Input voltage is abnormal Five times Off Short-Short-Long
Cutter Error Four times Off Long-Short-Long
Cover Is Open Three times Off Short-Long-Short
Paper End Twice On Short-Short-Short
Paper near end Off On
Finding mark error or verify failed Flashing continuously Off
Caution:
The temperature of the print-head is detected by means of a thermistor sensor. If the
temperature of the printhead becomes higher than 650 C, the protection circuit of the
printer will force the printer to stop printing.

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4 Installation
4.1 Unpacking
Check whether all items, that are listed on the packing list are present and in a good condition.
If any items are damaged or missing, please contact your dealer.
4.2 Printer installation
1) The printer should be installed on a flat and stable horizontal surface.
2) The printers should be away from any water source.
3) Do not place the printer on a surface exposed to vibration or risk from impact.
4) Ensure that the printers can be grounded safely.
5) During operation and maintenance of the printer there should be sufficient space around the
printer in accordance with the dimensions.
4.3 Connecting the Power Adapter
1) Ensure the printer power is turned off.
2）Insert the power cord into the power socket on the backside of the printer.
3）Fix the power cable cord in the printer with a clip.
Caution:
When connecting or disconnecting the power cord, always hold the plug and avoid dragging
it by force.
Do not pull on the power cord, otherwise the cord may be damaged or broken, causing a risk

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of fire or electric shock.
Do not place the power cord near a heating device, otherwise, the cover of the cord may
melt, causing a risk of fire or electric shock.
If the printer is not in use for a long period, disconnect the power cord from the wall outlet
for safety.
4.4 Connecting interface cable
1) Ensure the printer power is turned off.
2) Connect the suitable interface cable with the correct connector to the connector of the
interface board of the printer plug screws (Serial interface) or clip springs (Parallel interface).
3) Connect the other end of the interface cable to the host.
4.5 Connecting the Cash Drawer
1）Ensure the printer power is turned off.
2）Insert the cash drawer cable into the cash drawer connector on the back of the printer.
Caution:
Cash drawer interface can be connected only with a cash drawer device (Do not connect
a telephone line and so on).
4.6 Paper roll loading
4.6.1 Confirm the paper type
After connecting of the printer to the mains voltage, with the host and, if applicable, to the cash
drawer, the paper can be loaded and printed.

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4.6.2 Load/replace a paper roll
1) Press the latch of the top cover and open it.
2) Place a paper roll in the paper holder.
3) Close the printer top cover.
Caution:
If needed remove the paper guide. Choose the suitable paper guide position according to the
width of the paper roll and mount the paper guide. When inserting the paper roll pay attention
to the paper path direction.
Note: Without paper guide: 82.5±0.5mm.
PaperguideintheslotA: 80±0.5mm
PaperguideintheslotB: 57.5±0.5mm
Ensure that the paper is rolled tightly onto the paper roll, otherwise a paper jam or other fault
could happen.
The paper roll should be placed straight in the paper holder and not slantingly. The paper roll
should be able to move freely.
4.7 Paper near end position adjustment
Through adjustment of the latch of the paper near end sensor to a corresponding level, different

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paper roll cores can be accommodated and also the remaining paper-end length can be
approximated.
Caution:
The factory setting of the paper near end sensor is level 1.
1) When using different Diameter core shaft, C diameter may be different with the length of the
remaining paper at the same level.
4.8 Switching on the printer and printing of self-test
4.8.1 Switching on the printer
1) Ensure that the printer is connected to the mains voltage and, if applicable, that the mains
voltage is switched on.
2) Switch on the power of the printer.
4.8.2 Printing a self-test page
1) Confirm that the printer is connected to the mains voltage and that a paper roll is in the
printer.
2) Confirm that the printer is switched off.
3) Press down the FEED button while switching on the printer, the printer will start printing the
configuration sheet. At the end of the configuration sheet the followings text will appear:
“Press feed key to continue” The printer is holding and waiting for the input while the PAPER
LED is flashing.
4) Press down the FEED button shortly, the printer will print a character test page which is part
of the self-test.
4.9 Setting of printer parameters and configuration
The parameters of the printer can be set (configuring) in a detailed way by means of the utility
software that is available from the reseller or from SNBC by special request.

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5 Printer routine maintenance
Caution:
Before starting routine maintenance, ensure that the printer is switched off.
Do not use solvents like gasoline or acetone.
When cleaning sensors, the printer should not be switched on until the pure alcohol has
totally evaporated.
It is recommended that the maintenance cycle should not be longer than one month.
5.1 Cleaning the platen
The steps for cleaning the platen are as given below:
1) Switch off the printer.
2) Open the top cover of the printer.
3) When the top cover is opened, wipe off stain such as dust on the platen by using a soft cotton
cloth with neutral cleaning agent.
4) Close the top cover after the alcohol has evaporated completely.
5.2 Cleaning the mark sensors
The black mark sensors need to be cleaned if the printer has trouble identifying the black marks.
The steps for cleaning sensors are as below:
1) Switch off the printer.
2) Open the top cover of the printer.
3) Wipe off stain or dust from the surface of sensors by using a soft cotton swipe impregnated
with pure alcohol.
4) Close the top cover of the printer after the alcohol has evaporated completely.
5.3 Clearing of a paper jam
Remove the paper, if one of the following phenomena occurs:
zThe printer fails to feed out paper normally.
zPaper is feeding with load noise.
The steps for removing paper are as below:
1) Switch off the printer.
2) Open the top cover of the printer.
3) If the paper is jammed in the paper path, remove the wrinkled or wasted part of the paper roll.
4) Close the printer top cover.

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6 Interface signal
6.1 Parallel interface
Parallel interface can work in IEEE 1284 compatible mode or half-byte mode, which is a 36 pin
socket.
The Interface is defined as below:
Pin# Signal source Signal definition
1 H NStrobe
2 H Data 0 (Least Significant Bit)
3 H Data 1
4 H Data 2
5 H Data 3
6 H Data 4
7 H Data 5
8 H Data 6
9 H Data 7 (Most Significant Bit)
10 P NAck
11 P Busy
12 P Perror
13 P Select
14 H nAutoFd
15 Not defined
16 Logic Gnd
17 Chassis Gnd
18 P Peripheral Logic High
19 Signal Ground (nStrobe)
20 Signal Ground (Data 1)
21 Signal Ground (Data 2)
22 Signal Ground (Data 3)
23 Signal Ground (Data 4)
24 Signal Ground (Data 5)
25 Signal Ground (Data 6)
26 Signal Ground (Data 7)
27 Signal Ground (Data 8)
28 Signal Ground (PError, Select, and nAck)
29 Signal Ground (Busy and nFault)
30 Signal Ground (nAutoFd, nSelctIn, and nInit)
31 H NInit
32 P NFault
33 Not defined
34 Not defined
35 Not defined
36 H nSelectIn

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6.2 Serial interface
The serial interface of the printer is compatible with RS-232 and is equipped with a 25-pin female
D type connector.
PIN No. Signal definition
PIN1 Frame Ground
PIN2 TXD
PIN 3 RXD
PIN 4 DTR
PIN 5 Not connected
PIN6 DSR
PIN 7 Signal Ground
PIN 8~19 Not connected
PIN 20 DTR
PIN 21~25 Not connected
The user may check the current setting status of the interface by printing a configuration table.
The default setting is as follows:
Baud rate: 19200bps, 8 data bit, none Parity, 1 stop bit
Handshake: DTR/DSR
6.3 USB interface
¾Parameters
Data transmission: Support USB1.1 protocol
Connector (Printer side): USB B type socket. Support and pass USB HUB
¾Interface signal definition and functions
Pin No. Signal Description
1 VBUS +5V
2 DATA- Printer data transmit line minus
3 DATA+ Printer data transmit line plus
4 GND Ground
¾Interface connector
6.4 Ethernet interface
¾Feature
zSupports 10BASE-T communication
zCompatible with Ethernet II standard frame type
zLEDs indicate network connecting status and data transmission status.

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zSupports 9100 port print
zSupports ASB(Auto status back)
zSupports parameter configuration
zSupports firmware program updated online
zSupports printer status query and interface module maintenance based on HTTP.
¾Interface signal definition
The parameters of Ethernet interface socket match 10BASE-T standard of IEEE802.3. The
interface signal is defined as below:
Pin Signal name Description
1 TX+ Data sending+
2 TX- Data sending-
3 RX+
Data reception+
4 NC Reserve
5 NC Reserve
6 RX- Data reception-
7 NC Reserve
8 NC Reserve
6.5 WLAN interface
¾Features
zSupports 802.11b、802.11g communication
zSupports 9100 port print and LPR print
zSupports ASB (Auto Status Back)
zSupports parameter configuration
zSupports firmware program upgraded online
zSupports HTTP
¾Protocols are supported as below
zIP
zARP
zICMP
zTCP
zUDP
zDHCP
zTFTP
zHTTP
WLAN interface uses wireless USB network card of which the main specification should be
requested from the local distributor or manufacture.