Snom 320 User manual

Manual
© 2005 snom technology AG
All rights reserved.
Version 1.00
snom 320
VoIP Business Phone
www.snom.com

snom technology AG
Gradestr. 46
12347 Berlin, Germany
© 2005 snom technology Aktiengesellschaft.
All Rights Reserved. This document is supplied by snom
technology AG. No part of this document may be reproduced, republished
or retransmitted in any form or by any means whatsoever, whether
electronically or mechanically, including, but not limited to, by way of
photocopying, recording, information recording or through retrieval
systems, without the express written permission of snom technology AG.
snom technology AG reserves the right to revise this document
and make changes at any time and without the obligation to notify any
person and/or entity of such revisions and/or changes.
Product specifications contained in this document are subject to
change without notice.
Version 1.00/21.06.05
Copyright © 2005 snom technology AG. snom® is a registered trademark of snom technology AG and affiliates
in Germany, U.S.A. and certain other countries. Other trademarks or registered trademarks mentioned in this
document are the property of their respective manufacturers or owners.

snom technology AG • 3
Foreword
Congratulations on the purchase of your snom 320 Voice over IP
telephone!
Telephony is part of our everyday life. Over a period of more than
100 years, a form of communication has evolved which we feel cannot be
ignored. In spite of the new technology base of the snom 320, most of its
look and feel will be very familiar to you and you should be able to use it
intuitively.
On the other hand, the world of the Internet has opened a whole
range of new possibilities. Many users are using web browsers and own
one or more e-mail accounts. They will find it easy to manage the phone
via its web interface or to make a call to “sip:[email protected]”, for
example.
We are confident that developments in the computer industry will
follow those in the telecom world.
VoIP is not only about transporting speech over data networks.
It is about interoperability and breaking up a vertical market, as well as
streamlining business processes by seamlessly integrating the telephone
into computer networks and applications. With its technical flexibility,
our commitment to all open and relevant standards and our cooperation
with other vendors in the VoIP industry, the snom 320 represents a safe
investment for the future.
We would like to take this opportunity to wish you a great
experience in the VoIP world.
snom technology AG

4 •
[ SNOM 320 USER MANUAL V1.00 ]
Note to the reader
This manual describes the snom 320 running in administrator mode.
The phone supports SIP protocol only!
The default password to reach administrator mode is “0000” (four zeros).
The current version of this manual can be obtained from:
http://www.snom.com

snom technology AG • 5
Table of Contents
Foreword....................................................................3
Note to the reader ...................................................................... 4
Installation ................................................................9
Delivery Content ........................................................................ 9
Safety Information...................................................................... 9
Power supply................................................................................................................................................................................................. 9
Setting up the Phone .................................................................................................................................................................... 10
Wall Mounting ........................................................................................................................................................................................ 10
Cleaning........................................................................................................................................................................................................... 14
Connecting the phone ................................................................................................................................................................ 14
Keypad.................................................................................... 14
Initialization............................................................................. 18
Booting.............................................................................................................................................................................................................. 18
Selecting the language ............................................................................................................................................................. 18
DHCP Configuration......................................................................................................................................................................... 18
Setting the IP Address................................................................................................................................................................ 19
Setting the Netmask...................................................................................................................................................................... 19
Setting the IP Gateway.............................................................................................................................................................. 19
Setting the DNS Server............................................................................................................................................................. 20
Selecting the Tone Scheme................................................................................................................................................. 20
Selecting the Timezone ............................................................................................................................................................. 20
Logging on the first account............................................................................................................................................... 21
Logon .......................................................................23
Mobility ................................................................................... 23
Logon wizard ........................................................................... 23
Registration Menu ..................................................................... 23
Logon user ................................................................................................................................................................................................... 24
Logoff user................................................................................................................................................................................................... 25
Select Outgoing Line...................................................................................................................................................................... 25
Challenge/Authentication ........................................................... 26
Basic Functions ........................................................27
Idle state................................................................................. 27
Dialing ................................................................................... 27

6 • Table of Contents
[ SNOM 320 USER MANUAL V1.00 ]
Input Modes............................................................................................................................................................................................... 27
Dialing a phone number ......................................................................................................................................................... 28
Dialing a SIP address.................................................................................................................................................................... 29
Number guessing................................................................................................................................................................................ 30
Terminating a call .................................................................... 31
Incoming call ........................................................................... 31
Accepting a call ..................................................................................................................................................................................... 31
Denying/blocking a call.............................................................. 32
Adjusting the volume ................................................................ 32
Mute / Unmute ........................................................................ 33
DND Mode on/off ...................................................................... 33
Handset / Handsfree / Headset .................................................. 34
Programmable Keys .................................................................. 35
Line......................................................................................................................................................................................................................... 36
Destination................................................................................................................................................................................................... 37
Intercom.......................................................................................................................................................................................................... 37
Park orbit........................................................................................................................................................................................................ 38
Voice recorder......................................................................................................................................................................................... 38
Shared Line................................................................................................................................................................................................. 38
DTMF .................................................................................................................................................................................................................... 39
Menus .................................................................................... 39
Call Forwarding...................................................................................................................................................................................... 39
Phone Behavior ..................................................................................................................................................................................... 40
General Settings.................................................................................................................................................................................. 41
Volume Settings................................................................................................................................................................................... 42
Other Settings......................................................................................................................................................................................... 42
Web Interface.......................................................................................................................................................................................... 43
VLAN Settings.......................................................................................................................................................................................... 43
System Info................................................................................................................................................................................................ 43
SW Update................................................................................................................................................................................................... 43
Information Menu ..................................................................... 44
Maintenance Menu .................................................................... 45
Advanced Functions ................................................47
Hold and resume ..................................................................... 47
Transfer................................................................................... 48
Direct Transfer ....................................................................................................................................................................................... 48
Consultation Transfer................................................................................................................................................................... 49
Conference .............................................................................. 50
Call Diversion........................................................................... 50
Diverting all calls................................................................................................................................................................................. 50

snom technology AG • 7
[ SNOM 320 USER MANUAL V1.00 ]
Divert when Busy............................................................................................................................................................................... 51
Divert when not answered.................................................................................................................................................... 51
Call completion......................................................................... 51
On busy (CCBS) ................................................................................................................................................................................... 51
On no response (CCNR)............................................................................................................................................................ 52
DTMF Tones ............................................................................. 53
Short Messages (SMS) .............................................................. 53
Message Waiting Indication (MWI) .............................................. 54
Conducting a Software Update.................................................... 54
Call Register ............................................................57
Phone book.............................................................................. 57
Adding an entry.................................................................................................................................................................................... 58
Editing an entry.................................................................................................................................................................................... 58
Delete whole address book.................................................................................................................................................. 59
Export.................................................................................................................................................................................................................. 59
Import................................................................................................................................................................................................................. 60
Preview.............................................................................................................................................................................................................. 61
Call Lists.......................................................................................................................................................................................................... 63
Dialing................................................................................................................................................................................................................. 65
Editing speed dial entries ....................................................................................................................................................... 65
Deny List ................................................................................. 66
Browsing ......................................................................................................................................................................................................... 66
Adding a number ................................................................................................................................................................................ 66
Removing a number....................................................................................................................................................................... 67
Settings ...................................................................69
Settings via Phone .................................................................... 69
Settings via Web Browser .......................................................... 70
Settings Options ...................................................................... 71
Setup Preferences ............................................................................................................................................................................. 71
Setup Speed Dial................................................................................................................................................................................ 77
Setup Lines 1-7..................................................................................................................................................................................... 78
Action URLs................................................................................................................................................................................................. 85
Setup Advanced ................................................................................................................................................................................... 85
Network............................................................................................................................................................................................................ 85
Setup Trusted Certificates..................................................................................................................................................100
Setup Software Update...........................................................................................................................................................101
Status...............................................................................................................................................................................................................102
Appendix ................................................................105

8 • Table of Contents
[ SNOM 320 USER MANUAL V1.00 ]
Standard Conformance .............................................................105
Index .....................................................................107

snom technology AG • 9
1
Installation
Delivery Content
Please check whether the delivery contains the following parts:
 The base unit with display and keypad
 The handset
 The handset cable
 The power supply (optional)
Safety Information
Please read the following safety notices before installing or using
your snom phone. They are crucial for the safe and reliable operation of
the device.
Power supply
You have two options for providing the snom 320 with power:
- An external power supply (5 V)
- Power feeding over the network cable (IEEE 802.3af
compatible)
If you want to use an external power supply, use the one that is
included in the package. Other power supplies may cause damage to the
phone, affect its behavior or induce noise.

10 • Installation
[ SNOM 320 USER MANUAL V1.00 ]
1
Setting up the Phone
Your snom 320 is delivered with the footstand attached to the
phone’s bottom shell (shaded gray in Fig. 1). Place the snom 320 on an
even, horizontal surface that gives the rubber pads a secure grip. Do not
place it on carpets or other materials containing fibers that could block the
air vents and cause overheating.
After connecting the phone (see chapter Connecting the Phone,
below), clip the cords into the appropriate slots on the footstand or, in the
case of the handset cord, on the bottom shell of the phone (Fig. 2).
Fig. 1 Fig. 2
Wall Mounting
It is also possible to mount the snom 320 on the wall. In order to do this,
detach the footstand from the bottom shell and attach it in the appropriate
position for wall mounting, as described in steps 1 through 6, below.
(1) Turn the phone upside down (Fig. 3). Please ensure that you do not
damage the display and/or its hinge and that you do not drop the receiver. You
may want to hold the phone in your lap or have a second person hold it.