Steelcase Flex collection User manual

Steelcase
®
Flex Collection
USER
GUIDE
Important safety information included.
Save and keep with desk.
Height-Adjustable Desk

Max.
Min.
>1"
(25mm)
>1"
(25mm)
>1"
(25mm)
Crush Hazard – Keep Clear
RISK OF SERIOUS INJURY OR DEATH
Raising or lowering desk can trap or crush body parts.
DO NOT OPERATE THIS EQUIPMENT UNLESS PROPERLY
TRAINED. Read this guide first.
DO NOT ALLOW USE BY CHILDREN or people unable to
understand the risks and to safely adjust desk height.
MAINTAIN >1" (25 mm) GAP ABOVE OBJECTS ON DESK
AT MAX HEIGHT, AND BETWEEN DESK AND ADJACENT
OBJECTS. Locate desk, accessories and nearby objects to allow
movement of desktop through full range without pulling cords,
trapping body parts or colliding with anything (shelves, electrical
plugs and cords, door knobs, window sills, storage cabinets, etc.).
DO NOT PLACE FEET OR OTHER BODY PARTS ON CABINETS
OR OBJECTS BELOW DESKTOP.
X
NO CHILDREN
DO NOT STAND ON THIS PRODUCT. USE ONLY AS INTENDED.
Regularly inspect for damage or broken parts and loose fasteners (screws, etc.).
If any of these conditions exist, remove from service immediately. Repairs are to be
made using only factory authorized parts and methods. For information on furniture
maintenance, or to report furniture which requires service, call Steelcase
toll-free at 1.888.783.3522.
FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY
DAMAGE OR PERSONAL INJURY.

1. Read all instructions before using
this furnishing.
2. Always unplug this furnishing from
the electrical outlet before cleaning
or servicing.
3. Use this table only for its intended use as
described in these instructions. Do not
use attachments not recommended by
the manufacturer.
4. Never operate this table if it has a damaged
cord or plug, if it is not working properly,
or if it has been dropped or damaged.
5. Keep the cord away from heated surfaces.
6. Never drop or insert any object into
any opening.
7. Do not use outdoors.
8. For tables not provided with work
surfaces, if the obtained work surfaces are
not installed according to the assembly
instructions, it could cause the product
to be unstable. Table may collapse and
the electrical components may fail.
9. For loading always put heavier items at
the bottom and not near the top in order
to help prevent the possibility of the
furnishing tipping over.
To reduce the risk of burns, fire, electric shock,
or injury to persons:
The desk or table shall be positioned near power socket
and the plug shall be easily accessible.
When using an electrical furnishing, basic precautions should
always be followed, including the following:
POLARIZED PLUG INSTRUCTIONS:
To reduce the risk of electrical shock,
some furnishings have a polarized plug
(one blade is wider than the other) like the
plug illustrated in Fig. 1. This plug will fit
in a polarized outlet only one way. If the
plug does not fit fully in the outlet, reverse
the plug. If it still does not fit, contact a
qualified electrician to install the proper
outlet. Do not change the plug in any way.
INSTRUCTIONS FOR DOUBLE
INSULATED PRODUCTS:
No grounding means is provided on a
double-insulated product. Nor is a means
for grounding to be added to the product.
The plug looks like the plug illustrated
in Fig. 1. A double insulated product is
marked with the words “double insulation”,
“double insulated”, or .
GROUNDING INSTRUCTIONS:
Some products must be grounded.
Connect these types of appliances to a
properly grounded outlet in accordance
with all local codes and ordinances.
For products sold in North America and
other 120V regions: the product is for use
on a nominal 120-V circuit. These products
use a grounded plug that looks like the plug
illustrated in sketch A in Fig. 2. Make sure
that the product is connected to an outlet
having the same configuration as the plug.
No adapter should be used with this product.
WARNING - RISK OF FIRE AND
SHOCK, USE ONLY TYPE SJT 18
AWG CORD
PLUG ILLUSTRATION DISCLAIMER: Illustrations shown here may not match your product.
Depending on your region, the plug pin size and shape may change.
Grounding Pin
(sketch A)
Fig. 2 Grounding MethodsFig. 1 Polarized Plug
Grounded
Outlet
Grounded
Outlet Box
Products with Polarized Plugs Products with Grounded Plugs

HEIGHT ADJUSTMENT CONTROLLERS
For a visual demonstration, please visit youtube.com/steelcasetv
Simple Touch Controller
OPERATING THE CONTROLLER
The desk adjusts via the simple touch
controller.
•Lift up or press down on the controller to
reach the desired desk height.
•The desk will continue to move up or
down until the controller is released or the
minimum or maximum height is reached.
Note: The user must continuously lift up or
press down the controller in order for the
desk to move.
Active Touch Controller
OPERATING THE CONTROLLER
The desk adjusts via the active touch
controller.
•Lift up or press down on the controller
to reached the desired desk height.
The display will show the current height
of the desk.
•To switch to a stored height in memory, tap
twice on the controller in quick succession
in the direction you want the desk to move.
The desk will move up or down until it has
reached the stored height.
•Or when lifting or pressing down on the
controller, the desk will pause at the stored
preset. Release the controller to stop at the
stored height.
Note: To bypass stored heights, continue
to lift or press down. The desk will pause
briefly before continuing until the minimum or
maximum height is reached.
Note: To stop the desk from traveling to
the stored height, lift or press down on the
controller.
This controller allows the desk
to move to a saved height
without continuously touching
the controller. Be sure no
people or objects are in the
path of the desk. Never allow
children to operate this desk
as injury or property damage
could occur.
Note: For a visual
demonstration, please visit
youtube.com/steelcasetv

Active Touch Controller
STORE HEIGHT INTO MEMORY
To set into memory the desired height for either seated or standing work, use
the two memory position buttons.
•Lift up or press down on the controller to reach the desired desk height.
•Press and hold the memory position button, 1or 2, for one second until the
number 1 or 2 flashes and the light guide fills.
•To save an additional height, repeat this sequence using the 1or 2button.
•To clear all stored memory positions, press and hold the 1and 2buttons
simultaneously, for one second, until the display flashes “PRESET CLEAR”
and the light guide fills.
SET CHANGE OF POSTURE TIMER
The desk is equipped with Active Motion, which delivers a subtle up/down
motion signaling when it is time to move. The timer is set in 15 minute
increments, from 15-90 minutes.
•Press and hold the button for one second and cycle through until your
preferred time is shown. Release the button to select. The light guide fills
to save the selection.
•The icon will appear in the bottom right of the height display to indicate
that a timer is active. TIP: To wake the controller from sleep mode to view
the icon, press any button on the controller.
Note: If you do not change postures within five (5) minutes of the Active
Motion reminder, the timer will reset to OFF. You will need to set the posture
reminder timer again.
PAIR THE APP TO THE DESK
•To download the free Steelcase Rise app, visit steelcase.com/rise.The app
is compatible with both iOS and Android devices and allows you to connect
to the desk via Bluetooth in order to track sitting and standing activity.
•In your phone settings, set Bluetooth to On.
•On the controller, press and hold the 2and buttons simultaneously
for 2 seconds, until the desk identification number appears
(e.g. ID DESK - 1234).
•In the app, select the identification number that matches the desk you are
pairing to. Your phone should read “Connected”.
•The controller will display “ PAIRED” when successful.
•To exit from the display, press any button on the controller.
•The will appear in the upper right corner of the height display to indicate
the desk is paired. TIP: To wake the controller from sleep mode to view the
icon, press any button on the controller.

Active Touch Controller
RESETTING THE ACTIVE TOUCH DISPLAY HEIGHT
•Press 1, 2, 1, 2. The text will begin blinking “SELECT”, “HEIGHT”.
•Lift up or press down on the controller to scroll through the starting height options.
•Once the correct height has been chosen, pause for 2 seconds.
•The light guide will fill. When all three bars are full, the starting height is saved.
ADJUSTING THE HEIGHT DISPLAYED
•It may be necessary to adjust the height displayed, which is set to the default
setting from the factory.
•Press and hold the 1, 2and buttons simultaneously for four seconds.
•The display will flash “ADJUST HEIGHT”, and then the current desk height
will flash on the display.
•Lift up or press down on the controller to change the height displayed.
The new desk height will flash until the light guide fills. TIP: The desk should
not move during this step.
SWITCH DISPLAY FROM INCHES TO CENTIMETERS
•Press and hold the 1and buttons simultaneously for three seconds, to
change the display from “INCH” to “CM”. The new selection will flash until the
light guide fills.
ERROR CODES
•In the event of a fault, the display may show an error code number and brief
description. Refer to the Steelcase Flex Collection Height-Adjustable Desk
troubleshooting guide for further instruction.

CABLE MANAGEMENT
When installing equipment, either on the worksurface or below, be sure that the
connecting cables are free from obstruction. Flex offers a pet cable tray as option
to help manage excess cables/wires on the underside of the worksurface.
WORKSTATION DESIGN TIPS
•Ensure that power cords for all accessory items – computer, lights, monitors,
etc. – are of sufficient length to reach outlets throughout the range of
worksurface height adjustment. Do not subject the cords to any strain while
height adjustment is taking place.
•Always check for proper operating clearance before placing any item on,
above or below the worksurface.
•Please use a volt meter to ensure that every outlet into which a height
adjustable desk will be connected has 120 volts, plus or minus 10 volts,
between the hot and neutral contacts (the parallel openings) BEFORE the
height-adjustable desk is plugged in. If this voltage reading is above 130
volts, please contact the building electrician for correcting the building wiring.
MAINTENANCE AND CLEANING
Regularly clean dust and dirt from lifting columns. To ensure all surfaces are
thoroughly cleaned, make sure the lifting columns are fully extended to their
maximum height. Also, be sure to inspect cables and lifting columns for
damage. Check all connections for both correct function and secure mounting.
Caution: A damp cloth is recommended. To protect the painted surfaces, use a
cleanser that is not highly alkaline or acidic. A pH-neutral product is ideal.
Note: Please do not move the desk without help. Refer to the guidelines at the
end of the assembly instructions, or contact your facilities group for assistance.

TROUBLESHOOTING
If you are having trouble with your desk, try the simple steps outlined below.
If problems persist, please refer to the Steelcase Flex Collection Height-Adjustable
Desk troubleshooting guide.
DESK WILL NOT FULLY ADJUST
•Check that the power cable is fully plugged into the outlet.
•Check that the power cable is fully plugged into the control box under the desk.
•Check that the desk is not overloaded. The weight load should be evenly
distributed.
•Synchronize the lifting columns as outlined on the next page.
POWER-SAVING CONTROL BOX:
•The control box automatically powers down into ‘standby’ mode after
10 seconds of inactivity.
•During standby mode, the control box only consumes 0.1 watt of power.
•With the control box in standby mode, the desk can lose power without
affecting the synchronization of the lifting columns. However, if the control box
is still active and not in standby mode, a power loss will require that the lifting
columns be re-synchronized.
•Power fluctuations and brownouts can also cause the need for
re-synchronization.
•Synchronize the lifting columns as outlined on the next page.
Note: The control box does not reset (initialize) by being unplugged and
plugged back in. Refer to the power cycle procedure below.
POWER CYCLE THE CONTROL BOX
•In the unlikely event an error occurs, and the desk is unresponsive, disconnect
power to the desk for at least 10 seconds to reset the control box.
•Reconnect power to the desk and synchronize the lifting columns as
outlined below.
MEMORY RESET OF CONTROLLER
In the unlikely event than an error occurs, the controller may need to be reset to
the factory settings.
If using the Active Touch Controller
•Press and hold the 1, 2and buttons simultaneously for eight seconds.
•Continue to press and hold as the display cycles past “ADJUST HEIGHT”
and the actual desk height until the display flashes “MEMORY RESET” and
the light guide fills.
•Synchronize the lifting columns as outlined on the next page.

SYNCHRONIZING LIFTING COLUMNS:
•Operate the desk all the way down to the lowest position, and release.
•Press down on the controller, and hold.
•After two seconds, the desk will move up and down, settling to its correct
‘bottom’ position.
•The lifting columns are now synchronized via the software in the control box.
•Operate the desk all the way up and down to confirm proper function.
PRODUCT SPECIFICATION
Range of Adjustment Basic Height: 27.6" – 46.9"
(701.04 mm – 1,191.04 mm)
Extended Height: 22.6" – 48.7"
(574 mm – 1,237 mm)
Distributed Weight Capacity
Tip: When calculating lifting
capacity, subtract the weight of
the worksurface, understructure
and options.
Base supports a maximum distributed
weight load of:
360 lbs (163.1 kg)*
Wire Management Optional
Controller Simple Touch, Active Touch
Decibel Rating < 55 dBA
Volts 120V AC
Frequency & Phase 60 Hz, Single-Phase
Amps 2.5A
Watts 300W
Standby Power 0.1W
Adjustability Speed 1.5"/sec. (38.1 mm/sec)
Duty Cycle 10% (2 min. on, 18 min. off)
*See spec guide for weight of each feature or refer to label on the underside of
the worksurface for weight limits on the desk.

This equipment has been tested and found to comply with the limits for a class
B digital device pursuant to Part 15 for FCC rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet or a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
•Caution: changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
This class B digital apparatus complies with Canadian ICES-003. Cet appareil
numérique de la classe B est conforme à la norme NMB-003 du Canada.