
Frequently
Asked Questions
Does Verb Active Media Table (VAMT) have any allowable specials?
Yes. There are different leg options, power trough and configuration options,
special power trough placement and special table size and length.
Does VAMT come with a warranty?
Yes. It comes with the Steelcase Limited Lifetime Warranty and a five-year
warranty for the lifting mechanism.
Where is the VAMT made, and what countries is VAMT available in?
VAMT is made and available in North America.
What surface material options are available for the VAMT?
VAMT is available with all of the standard Verb finishes.
Can veneer be used with the VAMT?
Veneer is not available as a standard option for VAMT.
Can customers install their own power boxes?
Yes. This is an option available through specials.
Can the VAMT be plugged in to any standard (120v 60Hz) power outlet?
Yes, the Verb Active Media Table comes with a standard NEMA plug and can be
ordered with a Thread Low-Profile Power Plug. Four to five Verb Active Media
Tables can be connected to one Thread wall or floor infeed.
What is the technology story behind VAMT?
The VAMT technology story is based on an open architecture to future-proof
the table and provide flexible tech and AV integration. This allows customers
to integrate their own technology.
Lift Troubleshooting Guide
Common Procedures
Reinitializing (for all lifts):
1. Fully retract the lift.
2. Once the lift is fully retracted, press and hold the
down button on the wired backup switch for about
5 – 10 seconds. You should see a slight movement
from the lift system.
Note: If you do not see the movement on the first attempt, release the
down button and try these steps again. It may take two or three tries.
Resetting the lift from safe mode:
1. The lift will only retract, and it moves at half the speed.
2. Press and hold the down button until the lift fully retracts.
3. Then follow the steps to reinitialize the lift.
Setting the height limit:
1. Extend the lift to your desired height using
the wired backup switch.
2. Once it reaches your desired height, tap the
down button to stop the lift.
3. Plug the height limit insert into either Port A1
or A2 on the control box.
4. Your lift will now obey the height limit you have set.
Troubleshooting Procedures
Lift will not move or respond to any commands:
1. Remove the height limit insert from the control box, and
then try to extend the lift using the wired backup switch.
2. Check that the motor cable for the lift column is
connected to Port 1.
Note: Port 1 is the white 6 pin port located at the top of the Control
Box, next to the RJ45/Phone ports.
3. Check that the motor cable is securely connected to
the pigtail located at the top of the lift column behind
the TV/monitor.
4. Check to make sure power is being received by the outlet
or power strip, by connecting an alternate device to the
same receptacle or by testing the outlet with a voltmeter.
5. If power is being received, disconnect the power cord
from the control box and leave it disconnected for 20
seconds; then reconnect the power and use the wired
backup switch to extend or retract the lift.
a. Note: If you disconnect power or a motor cable while
the lift is extended, you will go into safe mode and will
need to fully retract the lift before you can extend it again.
If this occurs, follow the steps to exit safe mode.
6. Examine the motor cable and lift column pigtail
for cuts, nicks, or any damage to the wiring.
7. Try to reinitialize by following the steps outlined
in the Common Procedures section above.
8. If the lift is still unresponsive, please contact LineOne
at LINEONE@steelcase.com or +1 888 783 3522 for
further troubleshooting.
Lift will only retract:
1. The lift is in safe mode.
2. Fully retract the lift by pressing and holding the down
button on the wired backup switch or the IR receiver.
3. Once the lift is fully retracted, press and hold the
down button on either the wired backup switch or
the IR receiver for about 5 – 10 seconds. You should
see a slight movement from the lift system.
Note: If you do not see the movement on the first attempt, release the
down button and try these steps again. It may take two or three tries.
Lift stops and goes back up/down slightly:
1. The lift is detecting an obstruction in its path,
which is triggering anti-collision.
2. Check to see if any cables have moved and are hanging
on the brackets.
Note: If necessary, remove the lid by lifting up on it. The lid for all lifts
should be floating/detachable and should not require the removal
of any bolts or screws.
3. If no obstructions are seen, extend the lift again with the lid
removed; then retract it and monitor its travel for any snags.
4. If still no obstructions are seen, please contact LineOne
at LINEONE@steelcase.com or +1 888 783 3522 for
further troubleshooting.
Lift control box Height limit insert Display lift control Motor cable
LIFT COMPONENTS
3
2A C
41 A2 A1
CONTACT SUPPORT
Contact LineOne at LINEONE@steelcase.com
+1 888 783 3522