TIPTEL 3020 User manual

UserManual (en)
IP Telephone
tiptel 3020
tiptel

tiptel 3020 User Manual
3
Table of Content
Table of Content .............................................................................................................................3
Safety notes ....................................................................................................................................6
Getting Started................................................................................................................................8
Packing List ..............................................................................................................................8
Phone Installation....................................................................................................................11
1. Attach the Foot stand...................................................................................................11
2. Connect the Handset and optional Headset.................................................................11
3. Connect the Network and Power.................................................................................12
Initialization ............................................................................................................................13
Getting Familiar with Your Phone ..............................................................................................14
Hardware Components Preview..............................................................................................14
Icon Preview ...........................................................................................................................17
Memory Key Function Overview ...........................................................................................19
Basic Features Configuration .....................................................................................................21
Web Login...............................................................................................................................21
Administrator Password..........................................................................................................22
Language.................................................................................................................................23
Time and Date.........................................................................................................................24
Ring Tone................................................................................................................................27
Volume ....................................................................................................................................30
Directory .................................................................................................................................31
Basic Call Features......................................................................................................................34
Place a Call .............................................................................................................................34
End a Call................................................................................................................................35
Redial a Call............................................................................................................................35
Receive a Call .........................................................................................................................36
Auto Answer ...........................................................................................................................36

tiptel 3020 User Manual
4
Call Hold.................................................................................................................................37
Call Transfer............................................................................................................................38
Call Conference.......................................................................................................................39
Call Forward ...........................................................................................................................41
Call Return..............................................................................................................................44
Hide Caller ID.........................................................................................................................45
Reject Anonymous ..................................................................................................................46
Call Mute ................................................................................................................................47
DND........................................................................................................................................47
Key as Send.............................................................................................................................48
No Key Entry Timeout............................................................................................................48
Keypad Lock...........................................................................................................................49
Hot Line ..................................................................................................................................50
Advanced Features......................................................................................................................52
Voice Message.........................................................................................................................52
Intercom ..................................................................................................................................52
Speed Dial...............................................................................................................................54
Direct Pickup ..........................................................................................................................55
Group Pickup ..........................................................................................................................55
BLF .........................................................................................................................................56
Shared Line .............................................................................................................................58
Record.....................................................................................................................................59
Call Park..................................................................................................................................60
Paging .....................................................................................................................................61
DTMF .....................................................................................................................................61
Prefix.......................................................................................................................................62
Factory Reset................................................................................................................................63

tiptel 3020 User Manual
5
Appendix........................................................................................................................................64
Warranty..................................................................................................................................64
Guarantee ................................................................................................................................64
Declaration of conformity.......................................................................................................64
Disposal...................................................................................................................................64

tiptel 3020 User Manual
6
Safety notes
You may not set-up and use this device in the following surroundings:
oOutdoors
oIn damp or wet spaces (bath, shower, swimming pool, etc.)
oIn hazardous environments
oIn locations exposed to direct sunlight
oAt ambient temperatures below 0 °C or above 40 °C
oIn case of strong vibrations or shocks
oIn dusty environments
Only use a soft, damp cloth to clean the device. Do not use chemicals or abrasive
cleaners.
During a thunder storm you should neither phone nor connect or disconnect any lines
(electrical shock hazard in case of a lightning strike)
Opening the device and conducting improper repairs may hazard the user.
Disposal of this device must be carried out according to local regulations.
Please note that in case of mains outage emergency calls cannot be placed.
Only such devices may be connected to the phone, which deliver safety extra low voltage
(SELV).
Only headsets with integrated volume limiter for hearing protection according to EN
60950 may be used.
Make sure that the connecting lines are installed carefully so that no one can trip over the
cable. Connected cables must not be bent excessively or subjected to mechanical strain.
Connecting cables must be wired inside buildings only (Danger of electrical shock due to
transients).
In case of malfunctions disconnect power cord and all communication lines.
Before opening the device, unplug any communication lines.
In case of operating the device with external AC adapter:
Only the original AC adapter (Article-No. 3054051) may be used (Danger of electrical
shock and/or fire)
The AC adapter must be easily accessible so that it can be removed from the wall outlet
any time in case of danger.

tiptel 3020 User Manual
7
In case of malfunction remove the AC adapter from the wall outlet and disconnect any
communication lines.
Before opening the device remove the AC adapter from the wall outlet and disconnect any
communication lines.
The device, AC adapter (inclusive, has been developed and manufactured in compliance
with Standard EN 60950 "Safety of information technology equipment".
Any changes or modifications not expressly approved by the manufacturer can void the
user's authority to operate the equipment.

tiptel 3020 User Manual
8
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone device
2. The footstand

tiptel 3020 User Manual
9
3. Handset
4. Headset cord
5. Power adapter (optional)

tiptel 3020 User Manual
10
6. Ethernet cable
7. Quick installation reference

tiptel 3020 User Manual
11
Phone Installation
1. Attach the Foot stand
2. Connect the Handset and optional Headset

tiptel 3020 User Manual
12
3. Connect the Network and Power

tiptel 3020 User Manual
13
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD
screen will display "Booting"
And then show “Initializing “during the initialization.
By default the phone attempts to contact a DHCP server in your network in order to obtain its
valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.

tiptel 3020 User Manual
14
Getting Familiar with Your Phone
Hardware Components Preview
Item Description
LCD screen To Presentation all information about the date& time, accounts,
soft keys, messages, calls and other some information.
Power Indicator LED To indicate the power status
Line keys
The phone supported up to 4 accounts
1. Steady green: idle interface, during a call..
2. Blink red: a call incoming
Soft keys Labels automatically to identity their context-sensitive features.
Navigation keys
1. OK.
Up arrow key: To move up of the selection shows on the

tiptel 3020 User Manual
15
screen.
Right arrow key: To move right of the selection
shows on the screen.
Left arrow key: To move left of the selection shows
on the screen.
Down arrow key: To move down of the selection shows
on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
Mute key 1. To mute the voice during the call (green light).
2. To un-mute the call.
Conference To place a conference call
Memory Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Hold

tiptel 3020 User Manual
16
13. Conference
14. DND
15. Redial
16. Transfer
17. SMS
18. Hot -desking
19. Call Return
20. Paging
21. Record
22. Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red: A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered
Speaker Press this button to place a call in hands-free mode.
Redial To dial the previous dialed number.
To act as send key.
Vo l u m e
To decrease the volume.
To increase the volume.

tiptel 3020 User Manual
17
Hold To hold or to resume a call during a conversation.
Information To show the accounts status and some other relevant
information.
Transfer To transfer a call to a third party.
To enable or disable Forward feature during the idle page.
Alphanumeric keypad To enter the phone numbers, letters and so on.
Message To indicator the New message, and press to read.
Headset To indicate that the phone is or not in Headset mode.
Icon Preview
Icon Description
Network down
Registered succeed
Unregistered
Speakerphone mode
Handset mode
Headset mode
Voice messages
Text message

tiptel 3020 User Manual
18
Mute
Do Not Disturb
Volume is 0
Hold
Received calls
Dialed Calls
Missed calls
Forward calls
Conference
Keypad locked
Keypad unlocked

tiptel 3020 User Manual
19
Memory Key Function Overview
Line
Speed Dial
BLF
BLF List
Voice Mail
Direct Pick Up
Group Pick Up
Call Park
Intercom
DTMF
Prefix
Conference
Forward
Transfer
Hold
DND

tiptel 3020 User Manual
20
Redial
Call Return
Record
URL Record
Paging
Group Listening
Public Hold
Private Hold
Shared Line
URL