Problem Probable Cause(s) Remedy
illuminator dead,
LED indicator on PSU
not illuminated
Main supply offCheck supply and reinstate
Loose mains plug Check plug
PSU faulty Replace PSU
Unit dead – LED
indicator on PSU illu
minated, LCD display
on illuminator not il
luminated
Loose DC plug Check plug
PSU faulty Check PSU output / replace PSU
illuminator faulty Replace illuminator
illuminator no light
output, but LCD
display on illumina
tor is illuminated
If programme Mode is set to “REMO”, illu
minator may have been switched offusing
RF remote control
Switch array on using RF remote control
LED array/driver faulty Replace illuminator
RF remote controller
range reduced
Remote baeries failing Replace baeries as per User Guide
Another RF device causing interference Check for another RF device in same area
RF remote control needs reseng Remove and reinsert baeries as per User Guide
RF remote failing Replace remote
illuminator receiver failing Replace illuminator
illuminator won’t re
spond to RF
remote controller
illuminator not in Remote mode Check mode programming and set to “REMO”
Remote baeries failed Replace baeries as per User Guide
RF remote control needs reseng Remove and reinsert baeries as per User Guide
RF remote failed Replace remote
illuminator receiver failed Replace illuminator
Not responding to
DMX – no rotang
symbol on LCD
display
illuminator not in “DMX”mode Check mode programming and set to “DMX”
DMX address incorrectly set Change address on illuminator or DMX controller
No DMX signal from controller Check DMX controller for correct seng
Wiring fault on DMX cables/connecons Check cable connecons and repair as necessary
DMX driver failure Replace illuminator
Not fully responding
to DMX – some but
not all colors con
trollable, no rotang
symbol on LCD
display
illuminator address out of range – not 6
available channels on DMX controller
Change address on illuminator or DMX controller
to make 6 channels available
Not responding to
DMX – no light
output, rotang
symbol on LCD
display
Incorrect address set on illuminator or
controller Check addresses
No values set in DMX channel Check DMX controller channel values
Channel 6 value high (251255) switching
offthe array Reduce channel 6 value to <251
LED array/driver failed Replace illuminator
Unit in Master mode
but twinkle wheel
not moving
Twinkle Motor switched offCheck “TWNK” mode seng
Internal component/motor failure Replace illuminator
Poor light output on
fibre
Unit needs cleaning Clean the LED lens with a dry cloth
Clean fibre common end
Fibre port connector not plugged in
correctly
Ensure plugged in correctly and secured with
locking screw
TROUBLESHOOTING
NOVA USER GUIDE
14