Yealink MeetingSpace VC800 User manual

Copyright
Copyright © 2017 YEALINK (XIAMEN) NETWORK TECHNOLOGY
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(1) Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
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This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing,
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GNU GPL INFORMATION
Yealink VC800/VC500 video conferencing system firmware contains third-party software under the GNU General
Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact
terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
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About This Guide
v
About This Guide
Thank you for choosing the Yealink VC800&VC500 Full HD Video Conferencing system. It is an
all-in-one unit that supports 1080P-full HD video conferencing and includes outstanding
features such as good compatibility, easy deployment and intelligent network adaptability.
VC800 is the best choice for middle-to-large enterprise, and VC500 is the best choice for SME.
The Yealink VC800&VC500 Full HD Video Conferencing system is designed to help enterprises
organize video conferences easily and efficiently. Users can expect to enjoy the high-quality
video conferencing experience very cost-effectively.
This guide provides everything you need to start using your new video conferencing system
quickly. First, verify with your system administrator that the IP network is ready for system
configuration. Also be sure to read the Overview and Getting Started sections in this guide
before you set up and use the VC800/VC500 video conferencing system.
Chapters in This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing the VC800/VC500 Video Conferencing System
Chapter 4 Using the VC800/VC500 Video Conferencing System
Chapter 5 Video Conference Platform
Chapter 6 Using the CPW90 Wireless Expansion Mic
Chapter 7 Using the CPE90 Wired Expansion Mic
Chapter 8 Troubleshooting

User Guide for the VC800 Video Conferencing System
vi
Documentations
The following table shows documentations available for the VC800/VC500 video conferencing
system.
Note
Name
Contents
Where found
Language
Yealink VC800 Full
HD Video
Conferencing System
Quick Start Guide
System installation
and network
configuration
On the website/
In the package
English/Chinese
Yealink VC500 Full
HD Video
Conferencing
Endpoint Quick Start
Guide
System installation
and network
configuration
On the website/
In the package
English/Chinese
Yealink
VC800&VC500 Full
HD Video
Conferencing System
User Guide
System/Web user
interface settings
Customizing and
using the system
On the website
English/Chinese
Yealink VC800/VC500
Video Conference
Room Deployment
Solution
Conference room
layout, environmental
requirements and
installation
recommendations for
the system
On the website
English/Chinese
Yealink
VC800&VC500 Full
HD Video
Conferencing System
Network Deployment
Solution
Network deployment
for the VC800/VC500
under various
scenarios
On the website
English/Chinese
Yealink
VC800&VC500 Full
HD Video
Conferencing System
Administrator Guide
Functionality and
configuration of the
Yealink VC800/VC500
On the website
English/Chinese
You can download the latest documents online:
http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage.

About This Guide
vii
Name
Contents
Where found
Language
Yealink VCR11
Remote Control
Quick Reference
Guide
Using the VCR11
Remote Control
On the website
English/Chinese
Yealink CPW90 Quick
Start Guide
How to work with
CP960 conference
phone
On the website
English/Chinese
Yealink CP960 HD IP
Conference Phone
Quick Reference
Guide
How to use CP960
conference phone.
On the website
English/Chinese
Typographic Conventions
Yealink documentations contain a few typographic conventions.
You need to know the following basic typographic conventions to distinguish types of in-text
information:
Convention
Description
Bold
Highlights the web/phone user interface items such as menus, menu
selections, soft keys, or directory names when they are involved in a
procedure or user action (e.g., Click on Setting ->General).
Also used to emphasize text
Blue Text
Used for cross references to other sections within this documentation
(e.g., refer to Troubleshooting).
Blue Text in
Italics
Used for hyperlinks to Yealink resources outside of this documentation
such as the Yealink documentations (e.g.,
For more information, refer to Yealink VC800&VC500 Full HD Video
Conferencing System Administrator Guide ).
You also need to know the following writing conventions to distinguish conditional information:
Convention
Description
->
Indicates that you need to select an item from a menu. For example,
Settings->Basic Settings indicates that you need to select Basic
Settings from the Settings menu.

User Guide for the VC800 Video Conferencing System
viii
Terms
As you read this guide, you’ll notice that the same terms are used repeatedly. Make sure you
familiarize yourself with these terms.
Cloud platform: This term refers to Yealink VC Cloud Management Service, Yealink Meeting
Server, Zoom, BlueJeans, Pexip, Mind and Custom platform.
Cloud account: This term refers to Yealink Cloud, YMS, BlueJeans, Pexip, Mind and Custom
account.
Cloud contact: This term refers to Yealink Cloud contact and YMS contact.
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 30, Guide Version 30.8
Documentations of the newly released VC500 video conferencing endpoints have been added.
The following section is new for this version:
VC500 Codec on page 3
Major updates have occurred to the following sections:
Audio Setting on page 75
Conference Management on page 87
Changes for Release 30, Guide Version 30.6
Major updates have occurred to the following sections:
Audio Setting on page 75
Conference Management on page 87

Table of Contents
ix
Table of Contents
About This Guide ........................................................................... v
Chapters in This Guide........................................................................................................................................... v
Documentations ......................................................................................................................................................vi
Typographic Conventions...................................................................................................................................vii
Terms .........................................................................................................................................................................viii
Summary of Changes ..........................................................................................................................................viii
Changes for Release 30, Guide Version 30.8 .........................................................................................viii
Changes for Release 30, Guide Version 30.6 .........................................................................................viii
Table of Contents..........................................................................ix
Overview .........................................................................................1
System Component Instructions........................................................................................................................1
VC800 Codec .........................................................................................................................................................1
VC500 Codec .........................................................................................................................................................3
VCH50 Video Conferencing Hub ...................................................................................................................6
CP960 Conference Phone.................................................................................................................................7
CPW90 Wireless Conferencing Microphone.............................................................................................9
CPE90 Wired Expansion Mic......................................................................................................................... 10
VCR11 Remote Control .................................................................................................................................. 11
Icon Instructions .................................................................................................................................................... 13
Icons on Display Device ................................................................................................................................. 13
Icons on CP960 Conference phone ........................................................................................................... 15
LED Instructions..................................................................................................................................................... 16
User Interfaces........................................................................................................................................................ 17
Web User Interface........................................................................................................................................... 17
Remote Control ................................................................................................................................................. 18
Getting Started.............................................................................21
Installing Batteries for the Remote Control................................................................................................ 21
Remote Control Battery Safety Information........................................................................................... 22
Powering the System On ................................................................................................................................... 22
Put the System to Sleep ..................................................................................................................................... 22
Powering the System Off ................................................................................................................................... 23
Setup Wizard .......................................................................................................................................................... 24
Controlling Local Camera .................................................................................................................................. 24

User Guide for the VC800 Video Conferencing System
x
Registration ............................................................................................................................................................. 25
Idle Screen ............................................................................................................................................................... 25
Idle Screen of VC800/VC500 Video Conferencing System............................................................... 25
Idle Screen of CP960 Conference phone................................................................................................. 27
Navigating Menus and Fields........................................................................................................................... 27
Navigating the Display Device..................................................................................................................... 27
Navigating the CP960 Conference phone .............................................................................................. 28
Entering Data and Editing Fields..................................................................................................................... 30
Entering Data and Editing Fields Using Remote Control .................................................................. 30
Entering Data and Editing Fields Using CP960 ..................................................................................... 32
System Status ......................................................................................................................................................... 37
Customizing the VC800/VC500 Video Conferencing System ..41
General Settings .................................................................................................................................................... 41
Automatic Sleep Time..................................................................................................................................... 41
Backlight............................................................................................................................................................... 42
Screen Saver........................................................................................................................................................ 44
Site Name............................................................................................................................................................. 44
Language.............................................................................................................................................................. 45
Time & Date........................................................................................................................................................ 46
Key Tone............................................................................................................................................................... 50
Website Snapshot............................................................................................................................................. 51
Adjusting Zoom Level of the Display Device ......................................................................................... 51
Volume Settings ................................................................................................................................................ 52
Custom Key Type .............................................................................................................................................. 55
Directory ................................................................................................................................................................... 56
Adding Contacts................................................................................................................................................ 57
Placing Calls to Contacts................................................................................................................................ 59
Editing Contacts ................................................................................................................................................ 61
Deleting Contacts ............................................................................................................................................. 62
Searching for Contacts ................................................................................................................................... 64
Call History Management.................................................................................................................................. 65
Viewing Call History......................................................................................................................................... 66
Placing a Call from the Call History List ................................................................................................... 68
Deleting an Entry from the Call History List........................................................................................... 69
Adding a Local Contact from the Call History List............................................................................... 71
Call Protocol............................................................................................................................................................ 73
Bandwidth Settings .............................................................................................................................................. 74
Audio Setting.......................................................................................................................................................... 75
Audio Output Device....................................................................................................................................... 75
Audio Input Device........................................................................................................................................... 77
Far Control Near Camera ................................................................................................................................... 78
Controlling the Remote Camera................................................................................................................. 79

Table of Contents
xi
Using the VC800/VC500 Video Conferencing System..............81
Placing Calls ............................................................................................................................................................ 81
Placing a Call Using the Remote Control ................................................................................................ 82
Placing a Call Using the CP960 conference phone ............................................................................. 83
Placing a Call via Web User Interface ....................................................................................................... 84
Initiating a Conference ................................................................................................................................... 84
Conference Management.................................................................................................................................. 87
Conference Type ............................................................................................................................................... 87
Meeting Password ............................................................................................................................................ 90
Joining the Meeting......................................................................................................................................... 91
Editing Number before Calling........................................................................................................................ 91
Answering or Rejecting Calls............................................................................................................................ 93
Auto Answer ....................................................................................................................................................... 93
Do Not Disturb (DND) .................................................................................................................................... 95
Ending Calls............................................................................................................................................................. 97
Call Management.................................................................................................................................................. 99
Call Mute .............................................................................................................................................................. 99
Network Quality Tip.......................................................................................................................................100
Call Statistics .....................................................................................................................................................100
Changing the Video Input Source............................................................................................................101
Presentation......................................................................................................................................................102
Configuring Camera Presets.......................................................................................................................103
Video Recording..............................................................................................................................................108
Screenshot .........................................................................................................................................................112
Video Layout.....................................................................................................................................................114
Video Conference Platform.......................................................119
Using the Yealink VC Cloud Management Service Platform .............................................................119
Dialing Yealink Cloud Accounts ................................................................................................................119
Using the Yealink Meeting Server ................................................................................................................121
Dialing YMS Accounts...................................................................................................................................121
YMS Video Conference.................................................................................................................................122
Using the StarLeaf Cloud Platform...............................................................................................................140
Dialing StarLeaf Cloud Numbers ..............................................................................................................140
Joining the StarLeaf Meeting .....................................................................................................................142
Using the Zoom Cloud Platform...................................................................................................................143
Joining the Zoom Meeting..........................................................................................................................143
Using the BlueJeans Cloud Platform ...........................................................................................................145
Joining the BlueJeans Meeting..................................................................................................................145
Using the Pexip Platform .................................................................................................................................146
Dialing Pexip Alias ..........................................................................................................................................146

User Guide for the VC800 Video Conferencing System
xii
Joining the Pexip Meeting...........................................................................................................................148
Using the Mind Platform..................................................................................................................................149
Joining the Mind Meeting...........................................................................................................................149
Using the Custom Platform.............................................................................................................................151
Using the CPW90 Wireless Expansion Mic ..............................153
LED Instructions...................................................................................................................................................153
Placing the CPW90 .............................................................................................................................................154
Charging the CPW90 .........................................................................................................................................154
Turning the CPW90 On or Off .......................................................................................................................155
Registering CPW90 with the CP960 Conference Phone......................................................................155
Viewing CPW90 Information ..........................................................................................................................157
Muting or Unmuting the CPW90..................................................................................................................159
Finding the Registered CPW90......................................................................................................................159
Working Frequency ............................................................................................................................................159
Using the CPE90 Wired Expansion Mic ....................................161
Placing the CPE90 ...............................................................................................................................................161
Muting or Unmuting the CPE90....................................................................................................................161
Troubleshooting.........................................................................163
System Diagnostics ............................................................................................................................................163
General Issues.......................................................................................................................................................166
Camera Issues.......................................................................................................................................................167
Display Issues........................................................................................................................................................168
Video & Audio Issues ........................................................................................................................................169
System Maintenance .........................................................................................................................................170
Regulatory Notices ....................................................................177
Service Agreements ...........................................................................................................................................177
Limitations of Liability .......................................................................................................................................177
Safety Instructions ..............................................................................................................................................177
Restriction of Hazardous Substances..........................................................................................................179
Appendix A - Time Zones..........................................................181

Table of Contents
xiii

Overview
1
Overview
This chapter provides an overview of the VC800/VC500 video conferencing system. Topics
include:
System Component Instructions
Icon Instructions
LED Instructions
User Interfaces
If you require additional information, or assistance to help you use your new system, contact
your system administrator.
System Component Instructions
Before installing and using the VC800/VC500 video conferencing system, you need to be
familiar with the following system components, including:
VC800 Codec
VC500 Codec
VCH50 Video Conferencing Hub
CP960 Conference Phone
CPW90 Wireless Conferencing Microphone
CPE90 Wired Expansion Mic
VCR11 Remote Control
VC800 Codec
VC800 codec compresses outgoing video and audio data, transmits this information to the far
end, and decompresses incoming data. It supports 16:9 and 4:3 aspect ratios. It can be
compatible with different audio output devices, and can adapt to the display devices
automatically.

User Guide for the VC800 Video Conferencing System
2
Front Panel:
The HD camera supports 12xoptical zoom, white balance and automatic gain. You can place the
VC800 on the table or mount it on a wall. The LED indicator in front of the camera indicates
different statuses of the system. For more information, refer to LED Instructions on page 16.
You can use the remote control to adjust the position or focus of the camera. The VC800 camera
can be panned (± 100 degrees range), tilted (± 30 degrees range).
Infrared Sensor
The infrared sensor is located within the Yealink logo. Aim the remote control at the camera IR
sensor to operate the unit.

Overview
3
Rear panel：
Port Name
Description
①
Line Out
Connects to an audio output device using an audio cable
(3.5mm).
②
Line In
Connects to an audio input device using an audio cable
(3.5mm).
③
USB
Inserts a USB flash drive to one of the two USB ports for
storing screenshots, recording videos or capturing packets.
Note: If two USB flash drives are connected, only the latter
one can be identified.
④
VC Hub/Phone
If you want to share contents, connect this port to the
Codec port on the VCH50 video conferencing hub.
If you need an audio device, connect this port to the
Internet port on the CP960 Conference phone.
⑤
HDMI 1
Connects to a display device for displaying video images.
⑥
HDMI 2
Connects to secondary display device for displaying video
images.
⑦
Internet
Connects to the network device.
⑧
DC48V
Connects to the power source via a power adapter.
⑨
Reset Key
Resets the system to factory defaults.
⑩
Security Slot
Allows you to connect a universal security cable to
VC800/VC500 codec, so you can lock it down. The system
cannot be removed when locked.
VC500 Codec
VC500 codec compresses outgoing video and audio data, transmits this information to the far
end, and decompresses incoming data. It supports 16:9 and 4:3 aspect ratios. It can be
compatible with different audio output devices, and can adapt to the display devices
automatically.

User Guide for the VC800 Video Conferencing System
4
Front panel:
The HD camera supports 5xoptical zoom, white balance and automatic gain. You can place the
VC500 on the table or mount it on a wall. The LED indicator in front of the camera indicates
different statuses of the system. For more information, refer to LED Instructions on page 16.
You can use the remote control to adjust the position or focus of the camera. The VC500 camera
can be panned (± 60 degrees range), tilted (± 40 degrees range).
Infrared Sensor
The infrared sensor is located under the camera. Aim the remote control at the camera IR sensor
to operate the unit.